CareLinc was amazing they were so helpful and whenever we needed anything for my dad they had it…read moreand if they didn't have it they did everything they could to get it for him. I would recommend them to anyone. I would like to thank them so very much for everything they did for us. And a special thank you to Shirley Easton Katrina Whaley

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).

Great pharmacy- work with you to get your meds on time. Friendly and professional. Highly…read morerecommend.

David and his group of worker bees are the best to work with. I have been with them for over 15+yrs…read moreand I will tell you 100% satisfied. They will send over backwards to get you great repairs and nice powerchairs to choose from. If you need a battery, you'll have one asap. So if your looking for a dependable, loyal and honest health aide company. This is it! If I could I would give them 10 stars

Very professional and kind people to help you with repairs or selecting mobility products. Really…read moregood at dealing with insurance and helped us get a wheelchair completely paid for by our insurance. Highly recommended.

Very kind staff, Lora is so awesome, and caring. There's a reason why they are known as the "diaper…read moreladies" very knowledgeable, and amazing diapeeess. Plus if you have any other medical needs, they have you covered pretty much. Thank you for being an awesome store.

knowlegable , compassionate , honest and fair . awesome!read more

I came here because I needed a new CPAP machine... long story... anyway I need a CPAP for my health…read moreand to be able to sleep. My sleep doctor sent the prescription over here and I came here to get my new machine and supplies. I was glad to see they carry Resmed machines, as I had a very bad experience with Phillips Dreamstation. I was told how to use the machine, which I was familiar with but still their thoroughness was appreciated. Good experience getting my CPAP, what more is there to say.

Awesome staff, very helpful, very pleasant, very accommodating and know their business and what…read moregood Customer Service looks like.

I don't know how anyone gets anything from this place. I can't get anywhere with them, every time…read morethey say I'll hear back in 24-48 hours and no one calls. It's been almost two months and I have had zero help, I can't even place an order. No one knows what's going on. Avoid this place!!!