My daughter and I were traveling from Florida up to Michigan and began having problems with my hand…read morecontrols. The gas part of the arm was sticking and I needed it adjusted because I really felt unsafe driving. I arrived just after this location opened and I asked if they could look at my hand controls and fix them without an appointment. They said of course and directed me to their waiting room where we could enjoy a cup of coffee or soft drink. After they did the adjustment, I was awaiting a bill and was told that it was no charge. I am/was super appreciative of that gift of service. MobilityWorks always looks out for their clients and I have never been disappointed. This Toledo experience solidifies my opinion that they are the best.

From the owner: MobilityWorks is a leading provider of wheelchair accessible vans, accessible van rental, mobility…read moreequipment, in-home accessible solutions, service and parts. We have the largest inventory of accessible vehicles through our national network. Plus a variety of adaptive parts and equipment, transfer solutions, hand controls, and an extensive selection of power wheelchairs, scooters, and lifts. We also offer the highest quality home accessibility solutions, such as wheelchair ramps, stair lifts, vertical platform lifts, pool lifts, ceiling lifts and more. Combined with our personalized approach, we ensure each customer receives the best solution for their mobility needs. Get started on your mobility journey today. Complimentary needs analysis and assessments.

The people here are all super friendly, Fast and efficient service. They provide many diffrent…read moreservices and many diffrent medical supplies

I used to be a customer, but I am done with AMS. The people there are all friendly, but their…read moretechnology is bad. I've been a customer for over 5 years. Their technology has not worked for me, ever, and I have to call and ask for supplies. I often can't call during the day. The automated telephone navigation system cannot hear me - on any of three phones I've tried. The website ordering system never sends me supplies, even if I get a confirmation email from them. The only thing that works is to call, on the phone, during their work hours, and to talk to a person. This sometimes means holding. It's frustrating. I've given them feedback many times, and nothing is done.

Bought a van from the Livonia location. the sales part was good. The service dept. is terrible…read more I've been back several times for the same problems that are never fixed. This last time was it for me. Took it in for maintenance on the lift, which was working fine, only to have to take it somewhere else to fix there screw up. I will not go back to them for service on my van.

We bought are wheelchair accessible van there . They ripped of my wife for ( maintenance ) oil…read morechange,air filters,checked the ramp for 411 . $ 6000 miles we didn't ask for the filters they used cheep oil and oil and filter. Do not use them for anything!

My husbands hospital bed was broken and he couldn't use it. We were in the middle of a snow and ice…read morestorm With at least 5 inches of snow. I called Carelinc yesterday late and asked if they could put us on the list when the roads are passable and not dangerous. The guys were here First thing this morning and fixEd the bed in about five minutes. They also shoveled the ramp and the sidewalk so that I could get my husband out in an emergency. And the roads were barely passable. When I saw the ramp I got tears in my eyes.... Thank you for the service.

They had the scooter I needed for the time I needed it. The gentleman who met us there was very…read morehelpful and friendly. The equipment was in good shape and ran beautifully the whole day. We will definitely remember this service the next time I'm planning a long day out.

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).