My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except for the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc. They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ read more

Once I paid my deposit and completed the template process, customer service completely deteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere. read more

We hired Tristate Stone and Tile for a custom sink and countertop install. While the final sink itself turned out beautiful, the overall experience was frustrating and disappointing. As others have stated, they aren't very customer service focused with emails and phone calls left unanswered for days and weeks. Communication was poor from the start, with very little sense of urgency. Their installers broke our medicine cabinet during installation -- then blamed us and our contractor, saying it shouldn't have been installed yet. This was never communicated beforehand, and we had made it clear they would be responsible for any damage. While they eventually agreed to cover the cost, we had to chase them for weeks to get reimbursed. They also removed the doors from our vanity cabinet and lost the hinge screws, which caused further unnecessary delays. The sink arrived unfinished, with glue all over the inside of the custom basin. We were empathetic to the fact that they're short-staffed, but the delays dragged our project out by months. To their credit, they were honest and ultimately made good on everything -- but only after persistent follow-up. If you choose to work with them, be ready to stay on top of every detail yourself. read more

Most recently, Tri-State replaced my kitchen counters with quartz. From start to finish, Daniella was EXTREMELY responsive and had a solution for all of the quirks that came with my project. I especially appreciated the same-day demo and installation and the attention to detail in every step of the project. Previously, Tri-State installed quartz in our new bathroom. We are very happy with their work on both projects. read more

Showroom staff was informative and helpful. Installers removed old quartz without a hitch. New quartz looks beautiful. I would use and recommend Tri-State! read more

Tri-State Stone & Tile - Kitchen & Bath Near Me - Rockaway, New Jersey

The least customer service oriented business I've ever dealt with. Our kitchen counter project was left unfinished, walls were damaged, paint and walls were damaged and left unrepaired, electrical outlets were left dangling with exposed bare wires, the dishwasher was not attached to either the counter or cabinets,etc. When I brought this to Christine and her staff they chose a bullying approach to talk over my complaints until I had to ask them to shut up and listen. Rather than try to address a customer complaint they excused the jobs shortcomings as standard practice and tried to blame for not reading their customer disclosure form. The granite was a nice product, and thankfully I'm just handy enough to take on the finish tasks that they refused to complete. After visiting the hardware store for $35 worth of screws and hardware we have a completed project. The saying ' the customer is always right' means nothing to Christine at True state and frankly we've withheld final payment to try to get this message across but its clear they don't care for customers satisfaction. So I add my voice to the others that have posted their dissatisfaction with customer service here. read more

Before I was a customer at Tri-State Stone and Tile, I worked with their company and my customers, at a big box store. They were the only vendor that ALWAYS received rave reviews. So , it was easy for me to choose Tri-State for my new countertops. They have a beautiful show room with just about every color material you could dream of. Caterina helped me with my selection and I brought the samples home with me. This is very important! Always look at your selections in your lighting at home. Daniella , who I think runs the show, is the absolute best! The vendor was not shipping my slabs in a timely fashion. Daniella was on the phone with the company and guess what showed up the next day! When the crew showed up, they spent the entire day ripping out my tile(ugh) countertops and installing the beautiful quartz counters. I am thrilled with the counters, pricing, and the whole process of working with Tri-State. Do not hesitate to make the trip to Tri-State Stone and Tile!! read more

great service and customer support. left my kitchen shining! amazing work, thank you Tri-State!

We just had our master bathroom shower and jacuzzi retailed by Tri-County Tile. In a word, we can't be happier with the work they did. First off, the quote was reasonable. Mike was flexible with dates (we had a medical emergency that postponed our start date) but once we agreed on a start date he was prompt and there were no delays. He really leveraged his experience to our advantage in helping make design decisions too. Overall, a very positive experience, I can't recommend him highly enough. read more

They might want to learn how to hire competent drivers, had one try and run me off the road after failing to stop at stop signs, rode my bumper despite me being over the speed limit, only to almost rear end me as I was making a turn. Needless to say they won't get my nor any of my family or friends business. read more

Attractive showroom. Very large selection of slabs and remnants. Attentive, courteous staff with delivery of service as promised. A Very positive experience. read more

Loved every step of the way with this company. From the moment we entered the shop on a busy Saturday morning, picking out our stone, scheduling our install and the actual installation. All around a great company to deal with. They went out of their way to accommodate our needs. Great attention to detail with lining up the countertop with the backsplash made of the quartzite. We couldn't be any happier with the finished product! read more

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Tri- state was recommended to us by a family member. Their customer service was very good through out the entire process and they were reasonably priced. Our sales rep was informative and easily accessible to answer all questions. Tri - state followed Covid19 safety protocols from their showroom to every staff member involved in the project. We are very happy with the final results and would recommend to others! read more

In renovating our entire kitchen, the easiest and best service we received was from Tri State Stone. The people we worked with, especially Daniella, were exceptional. They were always punctual and the granite installation was done in a matter of weeks. They gave me a piece of granite to take with me so I could match the back splash. The workmanship was outstanding and the end result is beautiful. They were courteous, friendly and always on time. I am so happy that I picked this company and would recommend them to anyone. Thank you Tri State Stone for all you did to help finish my kitchen in the best was possible! read more

I have worked with Tri-State for almost 6 years with my projects and for my clients. They have never disappointed.

You learn every day... I had granite counters installed by another company two years ago. I wanted them resealed. Tri state said they could do it for about $190. They wanted payment up front. That was unusual, but I did it. They were to come on Wednesday and be gone by 11:30, due to my schedule. When no one showed up by 11:00, I called. We rescheduled for Friday. On Wednesday afternoon, I got an email invoice that they had run my charge card even though they had not done the job. Two men showed up Friday. I learned that the routine to seal the granite was to wipe with acetone, wipe off with paper towels. Spray on with a sealer, wipe off with paper towels. Spray on for shine, wipe off with paper towels. Done. Why did I hire a tile company for that kind of seal that the men told me should be done every six months??? My Friend used another company who said their seal procedure lasts six years. Live and learn. read more

I had work done by tri-state and would never use them again. Phil should have been a used car dealer. There are other counter and tile companies out there. read more

Good selection and friendly staff. However slow and expensive. Found a different place which can do a kitchen countertop in 1 week instead of 3 and for 15% less. read more

From one of Phil Traut's emails regarding the faucet he sold me: "We simply offer them (faucet) from a supplier that does not sell by brand name..." "As I stated, I am trying to reach the suppler as to the manufacturer name, I will give it to you if I get it..." He doesn't even know who actually makes the products he sells and takes no responsibility for them after the consumer buys them from him. This is absolutely consumer fraud and deception. Phil lies, he knows he sold me a defective product and has tried to blame the plumber and me, for not opening the vanity every day. read more

i have no problem with paying additional money for services provided. but your client service staff did not let us know or get our signature before delivery and cod. very unprofessional! and never admitted that this was their mistake. jerry s read more

A fantastic company!! They did a great granite top installation and there wasn't a spec of dust when they left! My pantry is amazing thanks to great installers and well priced granite. They were on time and fulfilled every promise. Danielle was a great sales person too- great follow up. read more

Tri-State Stone & Tile - Kitchen & Bath Near Me - Rockaway, New Jersey

We waited for over an hour for someone to help us here. We left when one of the employees there was rambling on to someone else about his first car instead of helping a customer. Will be taking our business elsewhere! read more

Several months ago we Purchased a counter and sink from tri state stone and tile. We were matching an existing granite island. When it was delivered the counter was too wide in the back.( they made the template) Instead of them bringing it back and forth again I etched out the back wall myself, it then fit perfectly. We were very happy with there job. A few months later we brought tri state a piece of my granite and two templates for other small extra areas in kitchen. I had my wife pick up the pieces, when she brought them home the one piece was cut completely wrong, my template was absolutely altered evenly on both sides the other piece had a cut out that even the employees didn't understand and knew was wrong, it wasn't drastic like the piece that was altered so I decided to use it because it was such a good piece. The other piece was ruined but I had more so I gave them a new template and piece (which of course was not as good as the first piece Becuase I was using the best sections first) I also gave them another small simple piece for additional third area. When I brought them home I realized the simple square piece was backwards (emails to prove that piece) And the other piece was too tight. I called and asked if they still had my template to fix it, Danielle said she would check, she never got back to me even though I called several times. I was done with there incompetence so I bought a grinder and made the last pieces fit, the square piece I settled for with the vein in the rear and the first piece that was also cut slightly wrong I now realized I had to adjust to fit also. Not one piece was correct. I called and now spoke with the owner and explained all the problems. I explained that I had to fix all there work, and also had to settle for inferior pieces. He said I signed that they were not responsible for broken pieces, and suggested my templates may have been wrong ( my profession is leather interiors on high end new cars, Bentley - Rolls etc, making patters...) I explained I wasn't looking for damages, I just should not pay for their work not completed correctly. I couldn't believe he was arguing with me for 270.00 dollars when I gladly spent over 3200.00 previously, and was planning on a bathroom vanity with double sink. All I can say is buyer beware, things go wrong your screwed, he cares more about a few dollars than the customers or doing the job right. read more

These guys are the best - whatever you do, consider these professionals - they had some challenges in my older kitchen and worked hard to make my countertops and backsplash look perfectl read more