Triad has been managing my rental property (4 br house) for about 15 years. They are the best. Dan Carrison read more

These people are shady, shady, shady. My final interaction with them as a renter of over 3.5 years was ripe with dishonesty. They claimed to have done something when there's proof that they did not. Also, please know your rights as a tenant, because these people will do anything to undermine them. They're expecting you to NOT stand up for yourself. Moving in? Take photographic evidence of the condition of the property BEFORE you move a single item into the property. Open every cupboard and closet. Don't forget the baseboards, floors, walls, ceilings and the outside (exterior and grounds)! Lather, rinse and repeat prior to surrendering the keys (when you move out). Do not, under any condition, trust these people! Rent at your own ris read more

Really great experience with this company. Move in and out was super easy. They were quick to fix anything that went wrong or needed replaced. Staff was fantastic. Definitely recommend. read more

For the 9 months that we were renters with Triad in Twentynine Palms, we were pleasantly surprised with the overall care we experienced as tenants. We continued to be impressed with how quick they responded to maintenance requests and making sure they stayed in contact with us throughout the process of getting something fixed. There was always an open line of communication between us and the property managers at Triad. We've always been anxious when it comes to move out time and wondering how much of your deposit you'll get back, but it truly does pay off to take good care of your property, clean well and thoroughly, and leave the house better than you found it. We got our full deposit back! A huge thank you to Heidi and the other property managers at Triad. I would recommend them to anyone looking to rent! read more

terrible terrible experience!! do not rent from them! they are terrible! they never clean up or fix up their properties before renting out!! if you do rent from them TAKE PICS OF EVERYTHING!! EVERYTHING! don't just write it on the paper! or they will blame you for everything and charge you. read more

Worst property manager ever, one could have done a better job blindfolded and doing it themself. They have no care or ethic. Your property will be ruined of left within their hand. Beware and read the review. read more

This property management company resents managing property for owners. They will take all your rents received and spend it on anything and everything they can so you, the owner, is out of receiving any money. Do not use this agency to property manage or you will be out of business and your own money because Triad takes it all. They talk nice and all that but BEWARE. Their terrible communicators and terrible. Full of resentment. Fuck You TRIAD. read more

Ive been very busy looking for an apartment and found that of all the realtors in 29 palms, Triad Realty is by far the cleanest, most helpful and also the most welcoming realty office ive had the privilege of experiencing. Julianne was very helpful over the phoneand Liz was there to answer all my questions about the application process, the credit reports, granteur-ships, and also what other realtors would help with finding an apartment for rent. the application process is very fast and theres always a property manager on hand to help with any questions. Kenny, the other property manager was very helpful too. I hope all goes well and well be able to do business with them in the future. read more

Bought a house with a hot tub. Its not working and agent from triad and broker don't seem to care.

They are amazing and on top of their game. Listings are accurate great customer response, 100% satisfied, honest people. Thanks Triad :) Tony Tran read more

I am a property owner in Twenty-nine Palms and I have been using Triad as property managers for over 5 years. They screen the tenants well, take great care of my property, communicate like professionals and keep the costs under control. If you own property in Twenty-nine palms or Joshua tree and you don't want to manage it yourself, give them a try! read more

Well, I didn't have the same problem with customer service that other (filtered) reviewers had but then again I didn't contact them with maintenance issues because I had no expectation of them completing the work in the first place. The first few houses I looked at with Triad had dead cockroaches in them and were obviously broken down. Finally, I found a house that appeared to be in good condition. I didn't look closely enough. When I was examining the house more closely for the move-in condition report, I noticed that almost everything in that house was broken and filthy. In just the bathroom: the toilet didn't flush properly (you had to jiggle the handle juuust right), the shower had mold, part of the wall was so water damaged that it was crumbling away, and the door was hinged improperly so it didn't close completely. In the kitchen, the floor was so dirty that I was able to scrub individual squares to make a distinct checkerboard pattern of clean and not clean squares, the counter was pulling away from the wall, the interior of half the cabinets were moldy, the fridge was dirty. Oh, and the swamp cooler was moldy and failed to keep the interior of the house below 100 degrees. I was meticulous when filling out my move-in condition report, so I got my security deposit back just fine. And, once again, I didn't necessarily have a problem with their customer service, I just didn't expect enough of it to give it a try. Unfortunately, I had equally bad experiences with all of the other realtors in Twentynine Palms. Traid may be the best option. read more

I entrusted my house to Triad and received service on both sides. Renters complained and we trusted that when Triad said some thing needed to be done & paid off that we just did it, not being available to make sure that every thing was as presented. There was numerous events, too many to list here but the most offensive was that they allowed a renter to have 3 full size dogs to live in a bedroom and poop & pee on our new carpet. We went into house with renter there and told hee that ir wasn't exceptable living arrangement. That not being bad enough they didn't charge the renters. When we moved in a couple months later, we were unable to stay in house until carpet was replaced. Matters were worse since I had JUST had surgery and no place to go. Bottomline, the 17 months Triad managed our house was too stressful and at a HUGE financial loss, we had to move back. read more

Other than having some decent properties. There is nothing else that's good about them. When you vacate they expect you to turn in the property in better condition than what you found it in. So take pictures when you first move in and lots of them, about everything thats broken, dirty or stained otherwise you'll be held responsible. Also if you put in a work order, do it in writing because it'll take weeks sometimes a whole month before anything gets fixed. read more

Go to bottom of this page. "8 other reviews that are not currently recommended " See these other 8 reviews. Many within the last two years. Pretty much says it all. Seems like something happened around 2013. Maybe different management maybe not. My worst professional experience in 50 years of business. Like something out of Kafka novel. read more

unprofessional and rude staff. wish they cared more about people.

This is the most unprofessional realty company I have ever dealt with! The staff is condescending, smug and rude. I went through this company to find an apartment, and all I found was an outdated, filthy unit full of dead cockroaches, broken glass, walls that seem like they may fall down, unattached carpet, trash, excuses for reasons repairs aren't being made, and blame placed on me even though I've been here for only two weeks. When I contacted Triad, they made me sign an agreement (illegally) that they would keep half of my Security Deposit if I decided not to agree to rent, after finding cockroaches and a broken apartment (doors off hinges, light fixtures broken, non-operational stove, sink not working, trash heaps from previous tenants, and a swamp cooler that does not work) . I have tried to get them to make repairs, and all they seem to do is want to charge me for things I did not do. The last tenant stuffed butter knives in the garbage disposal, and Triad refused to send someone out on the weekend even though I could not wash anything in the sink, and I had to have a friend fix the issue because Triad threatened to charge me for the service on Monday. I had been in the unit only two weeks. All of the outlets in the unit will not hold plugs, I have found Black Widows and a scorpion since I've been here, in addition to all the dead cockroaches I had to clean up because their cleaning crew left their corpses. When I came as scheduled to move in, no cleaning had been done, and I had to wait for their crew to clean for hours, cutting into my time to move because I work two jobs. Everytime I call, Carissa is beyond rude, and Michelle's attitude and town are downright professional, and I wouldn't speak to a dog the way they talk to me. I feel as if I am the only party upholding the lease, since they just want to collect money and not even do what they promise owners on their own site for property management. I would suggest to anyone looking to rent or purchase property: STAY AWAY FROM TRIAD!!!! You will only find trouble and employees who behave as if they're just out of middle school! read more

I moved to 29 on active duty military orders. Rented a condo style apartment with a two bedroom layout with backyard space. Prior to renting with Triad I heard a couple bad reviews but not enough to avoid giving it a chance. Stayed a little over a year and a half. **Rodent problem that they held in low priority and would not address until I persistently complained over months** The swamp cooler was constantly inoperable leaving the inside temp in the high 90s-100. The toilet periodically overflowed throughout the entire time I was there (despite following the septic rules). Maintenance was not very good at addressing any issues. The creases of the wall would often yield ants coming through and little eggs that looked like saw dust. Upon moving out (for deployment), I noticed that my refund check was short. I had Triad conduct a pre inspection (I walked with him and retained the paperwork with the results) and he had no findings. The after report had all sorts of findings that simply weren't true and they failed to return my multiple emails. Luckily, I wasn't in need of the money at all but I was disappointed with their character. The layout and the location was nice, however I would look elsewhere if possible. read more

Until recently, I rented out a single family home through Triad, and had since March 2006. We evicted a tenant earlier this year. Afterwards, I paid Triad over $2,000 to fix the house and get it back on the rental market. It sat vacant for months. At the recommendation of a friend, I had the keys to transferred to another manager. He looked at the house and reported back that it was in terrible condition and not suitable for habitation. There were many problems, but the most significant from a safety perspective was the back deck which had exposed nails and splinters all over it. Additionally, the pool was completely drained of water and ruined (because they turned the water off), and all of the pool equipment had been stolen. They had no idea any of this happened because they never went to the house! They are completely negligent. When I confronted them about the pool they had no idea. When they saw the photos, they denied responsibility. They negligence and ineptitude cost me thousands of dollars, and now they won't even respond to my emails. I cannot possibly give a lower review, or more strongly encourage others to avoid Triad like the plague. Unless you want to lose your money, that is. read more

This place sucks. I thought triad was great when I first moved in because how nice they were only to realize that they don't help worth shit I call and call and call for things to be fixed in my apartment they say they'll call me back the next day in never happens. One of the ladies there told me my requests to have maintenance people come out never got put into the system to begin with, so I was calling for no reason. Im very upset that I have this negative attitude towards triad since they were nice in the beginning but if you want things to get taken care of they will not do it so don't waste your time. They won't go out of their way to help you they only want your business. Plus they barely have any maintenance guys hired so if you want something fixed call someone else or you will be waiting on their 3 month wait lists read more

Overall the house we were living in was Great the actual owner and his son who did repairs frequently were very nice and understanding. But unfortunately Triad Realtors are very rude especially the older lady at the front desk. Avoid asking questions otherwise you will be lambasted with rude condescending reply as if you were supposed to know everything and anything that pertains to them. Honestly If they got rid of her I wouldn't mind dealing with them again. So over all if your job pertains to customer service act the part. Someone could always take their business somewhere else, like living on base. Also my swamp cooler was not turned on until the beginning of June and by then it was very hot in my house and I have a small child. And, in my belief, they should supply or have the option to supply fans at low cost or free because I could not afford to buy more fans and they were needed. read more

Don't rent from Triad. They didn't even service the cooler. We had to do it ourselves. It was 100 degrees inside the house until we fixed it. read more

the company helped us find a house in no time and the house was great. BUT. the property management/maintenance they do sucks. our air conditioning was not working upon move in, i called to tell them and they sent someone over to "fix" it and all they did was change the filter, which did not work at all. the house is equipped with a swamp cooler so we ran the swamp cooler and waited for the air conditioning to get repaired. well in the mean time (4 weeks to repair the ac) the swamp cooler stopped working as well so i called to have them fix it and it took 3 weeks for someone from triad to come change the pump. the repair man left the side of the swamp cooler off completely and didnt even come in to check if it was working, which of course it wasn't (meanwhile its 111 degrees outside and im 6 months pregnant at the time) so during the 3 weeks they took to fix the swamp cooler i ran the ac set to 65 but it only kept the house at 80 until around 4 pm then the house gets up to 87 till it gets dark then a normal temperature of 75 (which in my opinion is still too hot but better than 95). if i set the ac to 80 it would get up to 100 in the house. mind you i am calling every couple of days to get this fixed because it is not a healthy living condition for a pregnant woman on bed rest. finally my husband takes a look at the swamp cooler himself (even though he is no repair man by any means) and finds the side completely left off and dismantled. the next day after the swamp cooler repair guy with triad came an ac specialist, from triad, came out to "fix" the air conditioner. which now actually gets the house to 75 but the thermostat has to be set to 60. so ive called a million times went in to file a work order and nothing has been done yet. I received my electricity bill for the last month trying to battle the heat because of lack of repair and it is now 348$ which is completely outrageous. it usually averages 90-120. and i am afraid to even turn on the ac now because of the charges from it trying to work in the heat. and i am on bed rest in a house that is 87 degrees with the swamp cooler running on high. I have yet to inform them of this bill or the fact that if they dont compensate for it and repair everything to working order i will seek legal action and break my lease. I moved to twentynine palms from phoenix arizona which is the exact same mojave desert climate and never had a problem like this if i set the house to 72 it was at 72. These managers are negligent and lazy at the expense of the renters! read more

Triads customer service if horrible. When my family and I moved to 29 palms we needed a realty company to help us look for a home. We found Triad. The women who worked for the rental department was not very helpfull. She told us she would not show us any of the houses untill we went and found our them selves. Which we were new to 29 so we had no idea where anything was. So we drove around untill we could find a house. So we drove back and so we could look at the house. The women seemed like she did not want to deal with us. She said follow me to the house so we could look at it. Well she takes off in her car leaving us way behind. We even lost her and finally met up at the house. She was trying to rush us through the house. She did not seem to know much about the house. We ended up getting the house just because we liked the house. Most of the time they are good about getting back to us when we need something fixed except when it as dealing with our fence. I called them and asked if someone could come out to fix part of our fence that had blown down during a wind storm. They said they would send someone out to look at it. Well 2 weeks go by and no ever shows up so i fix it myself. Three months go by and the fence gets blown down again. So I call Triad being very calm with them. I told them that I had called someone out a few months ago and no ever came out to fix it. The rental supervisor told me that they had sent someone out and talked to the tent telling them that it was not their fence so it was the tents responsability to fix it them selves. I told them that no ever came and talked to my wife or myself. That is when they started to get very rude with me telling me that they had already been out for that I was not telling the truth about someone coming out. The supervisor said that he was going to hang up on me because i was getting snippy with him. I was getting a little angry because I was telling this guy that no came out and he was basically telling me i was a liar. They are very unprofessional even to the military members that serve this contry and city. read more