Went there today with the wife to get her a New sewing machine for Christmas. We love them!!! She talked to the salesperson Sharon, explained what she wanted and was taken directly to the machine that exactly met her wants and needs. She could have tried to upswell us to a costlier model or brand but did not. My wife is thrilled with her new machine and I cannot say enough good things about Sharon. We will definitely go back. read more

Awesome, friendly service and my Singer Featherweights are happy. They did a great job. I plan to go back.

I ran in here because my Brother sewing machine was not working and this place is a certified Brother repair shop. Withing a minute, they identified the problem and because it was a really quick-fix (done in 5 seconds) they did it and didn't charge me. I am a novice with working with sewing machines (mostly straight-stitching pillows in this house), so places like this are God-sends to me! I was a bit of a mess when I came into the shop. My machine was without a needle, so they let me use one of theirs to test out their fix. Very nice of them! While one of the staff helped me with my machine, she inadvertently showed me two cool features of my machine I never knew existed. I want to give them 5 stars, but I only have had this brief encounter so far. So I will give them a better-than-average 4, and update if I see them again. If my machine goes haywire in the future, I will definitely be taking it to them. If my machine completely dies in the future, I probably get my next sewing machine from them. The person I spoke with there said that when you get a machine from them, they give you a few classes so that you really know how to care for your machine and find out all of the cool little tricks you can do with it. Keep up the excellent service, Triad Vacuum & Sewing Center! read more

My vacuum has been having issues. I brought it here even though I knew they didn't typically service Dysons because they aren't a Dyson service center with access to their parts. The employee still checked my vacuum and made sure there wasn't a clog or an issue that he could easily repair. Even knowing I couldn't do a major service with them, free of charge, he diagnosed the issue. Since the closest Dyson repair place is about 30 miles away I really appreciated him taking the time to explain the issue even though he couldn't repair it. read more

I would highly recommend this company. The customer service we received from Michael and Terry was outstanding. We took a sewing machine into the store that wasn't working correctly. Michael assisted us with care and professionalism. He went the extra mile to ensure the machine was working and went over in detail what he did to fix it. We will be back in the future for all our sewing needs. read more

Very impressed with staff and service. I have bought one machine there, and several accessories over the years. On one repair visit, they fixed an older machine right on the counter in minutes. on a recent visit, I needed a small screw that staff was having a difficult time ordering from the manufacturer. They found one on another product and gave it to me since they could not get it ordered. Their availability during the pandemic has been totally admirable, and I appreciate that. Thanks!!! read more

I have went to the triad store multiple times for help with an older machine. A man from the back room always helps me and offers amazing advice for future reference. Per his recommendation I came back in to purchased a new machine and a lady insisted she would help me even though I preferred the man in the back. I let her help me I purchase a machine @700$ and I tell them I would like help setting up.( I thought this would be more commonly offered like in most stores) obviously this lady was use to just working the register. She lacked any knowledge about the machine wasted 45 mins of my time because her pride would not let the man in the back come help her even after he insisted he could come show us really fast. Finally the man comes and of course it was fixed in 3 mins with extra knowledge I could use later. I wish I knew his name because he is such an asset. The whole time this lady is making me very uncomfortable due to my lack of knowledge on a machine I purchased 10 mins ago. Asking me if I can't just read the directions , to me that's an insult especially after I just ask for help. She then got frustrated that I insisted on her helping me that she slams the directions on the table and says I guess we can learn together then. Leads me to believe she is not only extremely unversed in your equipment that she sold me but also uninterested in learning or teaching as well as my actual experience with my machine and your store. read more

I took my Brother PR655 here to be serviced. I was also having issues with my 6th needle. Big mistake! When I got home with it, I opened the bobbin case and it was obviously not touched. And to top it off, my 6 needle was still messed up! It was actually running worse! The guy claims he did all the work and changed out the knife. All they did was rip me off to the tune of $260.00. Wouldn't recommend them to anyone! read more

We took a vacuum to be fixed. There was a big man that appeared to be an employee. He was one of the rudest people I have ever dealt with. Yes, I knew it was a cheap $100 vacuum. He apparently thought he could embarrass us into buying one from him. I would sweep the thickest carpet with a toothbrush before I would ever buy one from him. The man that actually looked at it was very helpful. After a minute, he saw my issue, advised me how to deal with it, and then did not charge me for it. read more

I purchased a nice Brother sewing machine here which is less than 2 years old. It started skipping stitches, so my husband brought the machine in to be repaired. I called first and spoke with a gentleman who was rude and refused to listen to the problems I was having with my machine. He said the repairman would call me; but that never happened. They adjusted the tension, charged me $100,and the machine worked fine for about 6 days. Then it started skipping stitches again, so we took it back a second time. Same thing - they adjusted the tension, the machine worked for about 5 days, and now it's skipping stitches again. I WILL NOT do business with them again!!!!! read more