A special thank you to Salvador from maintenance. He was excellent--professional, kind, and always kept me updated throughout the process. It really meant a lot to feel informed and respected. Mila in the leasing office was also amazing. The moment I brought my concerns to her, she was on it. She listened, took me seriously, and made sure everything moved forward smoothly. Honestly, the whole staff has been wonderful. It's not every day you find a place where people genuinely care. I'm very grateful and happy to call this place home read more

Poor experience living here for me. The maintenance staff was always good, but the customer service from the leasing office was below standard. We were always told we would receive follow-ups on issues verbally, but never did. Had many problems while living here. read more

My mom and I walked in to make an appointment for a tour and Riko greeted us with the warmest smile and took us on an impromptu one as he had space in his schedule. We immediately felt his excitement as he showed us around the apartment complex and were bought in. I applied for the apartment and Riko was available for questions every step of the way. He was such a pleasure to work with and I can't wait to move in knowing that he's a part of the company! Thanks, Riko! read more

I've been trying to move here for a long time and the help I've got was Amazing. Oscar firstly was very polite and helpful the first time I ran into him while being helped by Sam. I did a few walk through with Sam and I've spoken with Andrew, Mila and Lauren were all super helpful. They gave me all the information I needed, always followed up with answers to any of the questions I had. I finally moved in and Oscar and Lauren have been such a great team. I'm super happy to be in this community. read more

Thanks to the hard work and caring dedication of Oscar, Triana Manager, and David, Triana Maintenance Supervisor, we LOVE living at Triana! They work tirelessly along with the amazing staff to keep Triana a safe and caring community. There have been positive changes since Oscar became manager. David has been here since we moved in and is not only hardworking, but kind, caring and always willing to help. As an older couple, we are appreciative of how both David and Oscar make us feel safe living in a large apartment complex. We are grateful for how our maintenance needs are taken care of quickly by such wonderful people like David, Maria, Brian and Salvador. Oscar and the office staff (Mila, Lauren and Andrew) are great at keeping the residents aware of what is happening in the Triana Community. The janitorial staff works hard to keep Triana clean. Everyone is friendly, caring and always available to answer questions or assist with problems. We feel lucky to have found such a wonderful place to live. read more

Unprofessional and Dishonest Management. NEVER RETURNED MY HOLDING DEPOSIT WHEN I APPLIED I'm extremely disappointed with Triana Apartments. I was told twice by two different managers that my holding deposit would be refunded, yet they refused to return it. This is completely unprofessional and dishonest. I truly loved the apartment at first, but the management's lack of integrity ruined it for me. After reading other reviews from people who also never got their deposit back, I realized this seems to be a pattern. I even spoke with a few former residents including coworkers who said living here was awful and full of management issues. Do yourself a favor and stay far away from this place. read more

Salvador is amazing! He's very attentive, friendly, and positive. Always works fast and does everything perfectly. He really brightens the day! Thank you for having such a great employee. read more

We had a party in the clubhouse. It was wonderful. We particularly wanted to give a shout out to Mila and Andrew who were so helpful every step of the way. Mila was so patient and efficient with the details from the beginning of the day to when our event ended. She made us less stressed every step of the way. Andrew also helped us in the office by his by making sure all our questions and concerns were tended to. Thank you. We love the building and how clean and courteous all who work here are. read more

I have to leave another review because it's insane how nothing is ever addressed. I've been getting charged late fees since early this year and they removed it due to it being an error. Fast forward to the following month that late fee is back and I have to address the same situation month after month. I explain I'm not adding that late fee to my amount because it shouldn't be there and they purposely do not cash my check because the late fee isn't added to the rent amount. Which then will add another late fee since I'm late due to their refusal to cash my rent check. I deal with the same problem every month it's so draining They're so shady. I've messaged corporate and I have yet to receive a response. They do not care about you and will find every reason to charge some type of fee to get more money out of you. Do not consider this place. I literally am emotionally and mentally drained. read more

Stopped by the Leasing Office yesterday to tour the community, and Maya was amazing! From start to finish she answered all of our questions, and she was very knowledgeable about the community! Our favorite amenity was the indoor basketball and pickleball court. A close second is Mortons Steakhouse is connected to the building, such a nice touch! The grounds are well kept, and the staff inside the Leasing Office was very nice and accommodating. Thank you for the awesome tour Maya!!! read more

If I could give 0 stars, I would. I have lived at Triana for over five years, and things have deteriorated. My carpet is rippled in every room, which started four years ago. The previous Maintenance Manager, Richard, told me it was a tripping hazard and I needed to have my carpet stretched, which never happened. The hanging pendant lights over my kitchen counter and the track lighting over the dining area were always quickly burning out light bulbs. After many bulb replacements, Richard also told me the real problem was with the electrical wiring itself, which has also never been fixed. Maintenance told me several times they would replace the pendant lights and track lighting with recessed lighting (puck lights), which also never happened. These are not small issues that should have been fixed long ago. So why am I still living here? Like many other people, I was hit hard financially by the pandemic and it has taken some time to rebuild my business. read more

I have lived at Triana Apartments going on two years. I love the my spacious one bedroom apartment! The amenities are great, not to mention the pool, jacuzzi, GYM, and movie theater! I'm truly thankful as a Tenant, for my interactions with the previous Assistant Leasing Agent Lamar and current Assistant Leasing Agent, Mila, for their consistent professionalism and courteousy. She's the best and I also appreciate the maintenance staff Brian and Juan for their due diligence in completing my request in a timely manner and doing it with a smile. I hope with the new management things will continue to improve! read more

I've been here almost a year and it's been great! Two complaints: the fire alarms & elevators - annoying! The staff and residents have been super cool and I love my apartment! read more

No stars at all! This is the absolute worst apartment I've ever lived in. Nothing but loud dogs and loud noises obnoxious people filling this place up. The rent is way too ridiculously high to be living here especially with these paper thin walls! I sneezed and my neighbor said "bless you" this is supposed to be "luxury apartments" and the floors and cabinets are terribly laminated and keep peeling off. An arrogant staff member lost my rent check last May and he tried to blame it on me until I had to let the leasing manager know I have my receipts and all a sudden they found my check days later. Everything keeps falling apart in my apartment and nothing gets fixed properly. My bath tub has been peeling off since I moved in last June and it's now February. Every early morning they have this man rolling this loud dumpster through the halls waking everyone up. I can go on and on and on with bad reviews. Only good thing in my opinion is the 24 hour gym access but! People steal the equipment and I can barely get a good workout in most the time. You have to book the basketball court in advance which makes zero sense to a lot of the residents I've chatted with because no one is ever in there. The lighting in apartment here is very dull as if I need to buy a new brighter bulb every other week. Just don't move here. save your hard earned money. You're welcome. If you are interested to move here, be sure to force them to show you the actual apartment you'd be moving into before signing anything. And have them wait outside while you do a full inspection of the apartment so you don't feel rushed or uncomfortable. We were shown a replica apartment that was in beautiful condition but our actual apartment was FILTHY! Grease stains everywhere, a hole in the floor, and just more than I have energy to share. However, Robyn, Andrew, Isaac, and David are genuinely great though. They do their best to help me out with things. And I love the fact they reached out to me directly soon as I left a review to make sure all my issues will be resolved asap. read more

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I have had a great experience with the staff at Triana, from the leasing office to their service people.

Management here is horrible!! Not helpful at all, attitude and just un approachable demeanor. If u hate your job then get another one! The only people that are helpful here are maya, the security guards and the maintenance. read more

Place took a nose dive shortly after the 2020 pandemic. Overall office staff and custodial staff was solid to great. Big shout out to Lamar and former head of the maintainence Richard, Maria and David! Former manager Geeta did a full 180 from her once accesible and professionally attentive ways and not too long after her, her replacement Robyn, was a ghost of sorts known for avoiding direct correspondence with tenants and also being flat out apathetic and ineffective when it came to safety concerns or violations. While transitioning in our last week moving from the apartment into our new home we had a package stolen that was caught on a nieghbors door camera and I was told to independently file my own police report ~no concern for resident safety or sense of urgency since this added to an already high volume of reported thefts. We still know alot of great people that live here and theyve said its only gotten worse in the last six months since we've moved. Long story short the cost of rent and even the updated gym from 2019 or the fresh coat of exterior paint in 2021 are NOT worth the cost. read more

Wouldn't recommend this apartment for tenants. If you give them the correct address for forwarding, they will still magically send it to the wrong address. How do you send out a check to the wrong location when you literally have the address? And then have to wait even longer to receive the check after you have to wait 30 days to cancel is wild. there's places with much more competent management. read more

I lived here for 2 years. The beginning of my time spent here was great. Absolutely fantastic. The past 6 months or so, Triana has gone through a transformation of new management, staff, leasing office, etc. and it has become unbearable. Extremely rude office staff, maintenance issues that have gone unaddressed for months, and an impossible to get ahold of leasing office. I have lived in 4 different apartments over my 10 years in LA, and while none of them have been exceptionally positive, I have never felt so convicted in my frustration as to leave a negative review. I was paying almost $3000 a month to live in a one bedroom, and it felt like I was dealing with something new weekly. I cannot stress this enough: do not live here. read more

Never move here maintenance takes weeks to come. The ladies in the office can be nice, but the property manager Oscar is disrespectful. He will degrade you. He will operate in bad faith and do things illegally like not notify you when they're doing work on your unit or when the fire arms will go off. I've always had a bad experience with him every time you try to fix something you are met with an attitude and he will hang up in your face and violate your lease property manager/tenant agreement.. and abandoned his obligations. read more

I've reached out to management multiple times! Unit 443 will not stop stomping. Management does NOTHING! 8 emails were sent to management about the tenant constantly stomping around every day and not one time have I received a response. From the last time I had a conversation to a female in the office about the complaint, she literally laughed (not a joke or exaggeration). Triana is absolutely one of the worst place to live for anyone who is sane and wants to live in a clean place. I also emailed management about the bathtub cracking and peeling more than 10 times and its been over a year and a half and nothings been done. I emailed management a total of over 30 times about complaints and repairs needed in less than a year and a half. HORRIBLE!! As I am typing this review unit 443 is stomping around so hard, you literally hear the walls crackling and my F'in stuff rattle. MANAGEMENT DOES NOT CARE! STAY AWAY FROM TRIANA! read more

Once my lease is up I definitely will not be renewing. Other the fire alarms going off and the stairs smelling like dog piss or strong chemicals (no in between), the night security is very unhelpful and there is no one to contact in the evening. Someone parked in our paid parking spot and the tow company won't come without property management verification but NO ONE IS AROUND TO HELP. Been here for 3 years but definitely leaving now read more

Dan I thought I had a good rapport with you, but unfortunately my needs were not met. I explain to you how the gate wasn't working for the pool and your response was to walk around. Unfortunately my concerns was not taken seriously, you failed to take notes or to even investigate. Instead you were argumentative and defensive with something so simple that could've been rectified in minutes! Fortunately another concierge representative stepped up without hesitation to take my issue serious, all to find out my claims was correct within minutes. He rectified the situation and apologize on your behalf. As a residence of this building this is unacceptable. I get anxiety every time I have to deal with you, I have to brace myself with any concern or issue I have. It's really unfortunately that I told you the pool gate didn't work and your response was to walk around, you never took note of it nor were you empathetic, your response was " to walk around" you rather me walk through the gym half naked ( Bikini) to get to the poolside, instead of taking my concerns and claims serious. You showed no initiative instead you were combative, you have poor customer service. I hope my complaint does not fall on deaf ears. i've spoken to other residents that have had similar issues as such. Your home should be your sanctuary, but instead this feels like a broke down Palace, with the elevator not working, The gate not working, Home's getting broken into, and what puts icing on the cake is having a condescending concierge service. read more

Massive and confusing complex no easy way in or out. Bad cell reception too so calling for help is not going to happen. Not safe for women here in my opinion. read more

I've been here for two months so far and just like most places nowadays, there are good and bad things about anything. Disclaimer don't read this if you're the kind person who is overly sensitive or critical. If you are a reasonable person then continue. 1. The staff in general are nice. I haven't seen or experienced anything bad. 2. The unit itself is good. I didn't say excellent because there are still a few things wrong since I moved in. It's a work in progress. 3. The neighbors are okay I suppose. Meaning, no conflict with anyone. Everyone seems to respect each other. 4. Noise level isn't too bad coming from the common area as long as you close all windows. 5. Pool area is probably the noisiest part and quite frankly, I believe it's mostly invited guests. (They tend to be more obnoxious when they get intoxicated) 6. Parking spaces in general are okay. (If you have multiple cars then, it may become more expensive) unless you want to simply park in the guest area and take the chance. Also, try not to pick a spot where ceiling above your car are split by construction! 7. Delivered packages so far are good. No issues yet. 8. The gym is great. ( especially if you're an influencer) I'm not one of those but, it's an advantage to those who are because no one will be bothered by anyone) 9. Security and safety (there is a couple every after hours but, they are limited to how and what they can deal with) 10. Convenience of the location ( I think it's a plus) read more

I've been trying to tour the property for several weeks. I was contacted by someone via text initially. The exchange was like pulling teeth. When I informed them that I would tour the property based on their availability, they became non-responsive. I've called, emailed, sent text messages, and tried contacting them through third-party apps-nothing. Highly unprofessional...boo! read more

I have been living here for about 1.5 years and I love it. The amenities are great (my husband is really picky but he LOVES the gym here) and management is pretty responsive. I'm actually looking to move for work reasons so I've been touring other apartments but nothing compares to here. We are currently in a 1100 sqft unit and I can't find anywhere else with that space and price, plus Triana really cares about aesthetics which I appreciate :) Few problems we've encountered: the kitchen/entrance lighting is not great - we've gotten it repaired multiple times but it always goes out. Fire alarm goes off somewhat often because of bad cooks burning food. The good definitely outweighs the problems and I'm going to miss living here! read more

Hey here's another 1 star review! We found another homeless man sleeping in front of both our cars this morning! I asked for cameras and still nothing. I asked to be moved closer to an elevator for my handicap mother and what happens? We get a lovely gift of a homeless man sleeping on my moms handicap scooter. He broke it as well. Our parking spot is at the far back of the wall so it's perfect for him to sleep there in between my work car and my wife's $45,000 SUV which the company could care less of. Put cameras !!! Put actual security!!!! read more

Triana - Apartments Near Me - Woodland Hills, California

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For anyone considering moving here I highly advice staying away from any of the units with balconies facing Home Depot unless you have an extremely high level of tolerance for noise. Starting around 6:00 a.m. and sometimes even earlier you will hear the Home Depot forklifts moving stuff around and loud banging off and on all day long and late into the night; I've even been woken up by them around 1:30 a.m and 4:00 a.m. (with a white noise machine running). I've called LA police multiple times when the noise has woken me up past 11 on a weekday and I doubt they ever showed up. I've also called the LA Noise Enforcement Team who has talked to them and they lied to them saying they don't run forklifts at night. The complex management will not do anything as this is beyond the scope of their control. Also, there has been an increase amount of mobile car washers parking along the the alley that will pop up at anytime and ruin your Saturday morning desire to sleep in with their pressure washer and vacuuming noise. Sadly what could've been a very enjoyable living situation is ruined by the unit location. read more

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The worst Apartment complex I have ever lived in! Not worth your time or money! Poor Management, side street is full of trash and unwanted items inviting rodents and homeless. There is an ongoing MAJOR problem of burglary! We moved in two months ago and our cars got broken into TWICE already and an attempt to STEAL our motorcycle. The leasing office has not done anything about it even though there's been previous reports in the past. They don't install cameras nor hire more security as they should! The leasing office has sent us threatening emails for unverified noise disruption when for the most part we're not even home! When we went to complain the leasing consultant said we were harassing her and needed to leave . Harassing her?? We demand actions for our stolen property and their harassing emails why should she feel harassed??!!! Not to mention the leasing process was awful! And the unit was not ready when we moved in! It was filthy, outdated and had to place about 6 maintenance items the first week we moved in! I should've paid more attention at the other bad reviews in YELP. It is literally as described in the other reviews! read more

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Hi my name is azita . They don't pay attention to the cleaning of the yard and trees and the cleaning of the road The entrance doors are broken and the codes don't work. For no reason, the fire alarm rings at 4:00 a.m. 2Am 12pm Whenever we asked, they said that there was nothing, and started ringing by themselves There is no heater in the office center and it is very cold Thank azita.pls read more

As soon as Michelle left, so did all semblance of management. It has been hell here and we're moving as soon as possible. read more

One of my friends has been there for years, I am in the process of moving to Woodland Hills from Encino and when I asked him how the place was, he said the new management is a lot better in responding and overall customer service, but he also mentioned that the surface and the outside are most important to them in order to attract new tenants. They take care of the pool, gym, elevators close to the leasing office where you see floor models. The hall ways of the 5th floor and the back elevator looked like cheap motels. A lot of old dark sticky stains. The walls chipped in all areas. The elevator itself very dirty. The mirror frame had dirt stuck to it from so many years back. The lobby smelled awful because of the trash that is next to it. I don't think I will consider this apartment after seeing how they take care of the back area and the parkings. He also mentioned if you stay long nothing gets renewed even if you renew the lease he has been there for almost 8 years and his apartment did not look luxury any more. A fresh coat of paint probably would have made it more pleasant. He took some pictures and I will update the review with them as soon as he sends them to me. As promised here are the pictures ( there were so many pix I don't have time to upload them, some are from his apt and how it's falling the cabinet covers have come off and pain on the walls chipped off, which I chose not to upload.) Ps, I am not a frequent reviewer but this was written at the request of my friend who doesn't have a yelp account and also based on the fact that I toured the outside area with him and saw inside. read more

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Smoke/fire alarms!! Theres no fire they're liars saying its a technical issue. Ive been here for 3 years now and the piercing terrifying sound of the fire alarm goes off frequently at every hour of the night and day! 3am 4am 5am without any prior warning from the office. They close all of the elevators and hallway doors prior to alarms going off. I have a baby who's been crying! were being terrorized haven't slept and am having chest pains and insomnia from sudden obnoxious sound going off so abruptly! Ive called 911 and the fire department fire trucks came and didn't do anything and nobody is ever in the leasing office or answering phones or emails when needed. I will reach out to their corporate office of there is one even. Were paying $2500/month to deal with this crap!! I will file a lawsuit for emotional distress! read more

Triana - Apartments Near Me - Woodland Hills, California

DO NOT DO BUSINESS WITH THESE GUYS!!! Here is my story. I went an applied to this place everything was seemingly good. Then it was to the point where we made enough for the place but they said we were shy by 400 dollars a month. However, based on the calculations we made more than enough even by their standards. I might have to agree with some of the posts and say it was discriminatory by nature what they are doing. Now here is where it gets really bad. IT has been about 6 weeks or more since they denied my application and they still have not returned my holding deposit! If they can do this with something as little as a holding deposit imagine what they can do with a security deposit or claiming something else. I'm still to this day trying to get my holding deposit back. At this point, I want interest on my money. Don't do business with them! Maybe 5 to 8 years ago this place was good but now don't hold your breath. Shady Shady business read more

We moved into this building in October of 2018 because the price seemed reasonable for the square footage we were getting. The management at the time was very courteous and provided us with great service and met our needs. Fast forward to now. Let me start with the pictures I've posted. This is the second time someone has broken into my car. There was nothing valuable in the car in sight. We have an assigned spot in the lower basement towards the back of the building, and one of the electric gates had been broken for WEEKS. One would assume management would fix the gate, but no, they took their time. When they heard that cars had gotten broken into, magically the gate was closed. Too damn late. Security is a joke - the least they can do in a building of this size is install security cameras but that hasn't happened. There are a lot of homeless people living in trailers in the area, and on more than one occasion I've seen weird men walking around the garage. Twice now I've seen couples having sex in parked cars, and one of them was in my spot when I returned home after picking up my son from school. Oh, and security couldn't do crap about the prank fire alarm pulling that used to happen every other week, sometimes multiple times a night. Let's talk about some of the other issues we've faced. The elevator by our apartment stopped working four times in two months. FOUR times. The second or third time my kid was sick, so I called and asked if I could temporarily switch my parking spot closer to one of the working elevators so I wouldn't have to carry a sick 45-lb preschooler or make him walk the distance to a working elevator in this huge building. I quote the response from the woman who was working there, "It's inconvenient for us to do that because then everyone will be asking for a spot near the elevator." Really? I get that maybe moving the spot isn't possible, but this rude thing didn't realize that the elevator breaking down four times in two months isn't inconvenient for the residents? Nice. Jamie and the young man (I don't know his name) are the only decent front office staff. I have had no problems with Geeta either, but the other person who works that front office has no business doing customer service. Maintenance folks are usually very nice and helpful, but the first summer we were here the air conditioning stopped working. Mind you, this is Woodland Hills and it is sweltering in the summer. They couldn't provide us with a portable unit because they ran out - which tells me their air conditioning was not functioning in more than our apartment! It took a day of continuous calling for them to get someone in to fix it, but we still had to spend a night at a hotel because it was too hot to stay in the apartment. Overall, two stars for relatively prompt maintenance. I hope I don't jinx myself because at the time of writing this review, the door to my son's bedroom just came off its hinges. Just like that. I wouldn't recommend living here, especially since the rents have gone up. There are some pretty glaring issues with the management of this building. read more

Triana - Broken glass on passenger seat of car from broken window - Apartments Near Me - Woodland Hills, California

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It's 1:20am and the fire alarm has went off 15 times and still counting. All in one night. It is a piercing screeching alarm. Ridiculous waking up to that on a Tuesday night when you have work at 6am. Terrible. Here's a video. This was going off ALL NIGHT. read more

My husband and I have been at the Triana for more than 6 years, we planned to stay a little while and get another house but we just stay because it has just about everything. We LOVE it. It's got so much going for it -- so easy, convenient to mall, restaurants, Costco, etc. The gym is completely snazzy! The clubroom top of the line. Before Covid, I loved bringing friends over and I look forward to doing that again. There has been staff turnover but what's wild is that each new staff that comes on is like a 'hand picked humans' -- They're like Nordstrom staff, each one both administrative staff and grounds and repair personnel--LOVE them! Very top notch individuals that I've completely enjoyed interacting with when needed. Plus the pool turns colors at night -- can't beat that! (see pic) read more

I moved to Triana around 2013, It was good for a few years then they started stealing my packages and someone broke into my car during the pandemic and stole my medical bag which was worth around $2000.as other people mentioned security is a joke and they didn't let me know for almost a week and since I was quarantining I didn't even realize that my car was broken into.when I called the office and complained about it they were super rude about it.so I had to move out for good cause it wasnt safe to live there anymore.YES, I SAID IT!! IT WAS NOT SAFE ANYMORE! fire alarms are a regular thing so you will hear them every other day if not everyday. oh and hallways are filthy , they dont clean them you can see used masks and gloves everywhere.they need to invest in some cameras. So yeah, stay the F away. read more

With my experience in this complex was by far the worst. The staff & security do not know how to handle certain situations. They are super unprofessional & are very dismissive. They do not make proper reports about a lot of incidents that occur in the complex. Security tried to kick my OWN guests out of the facility because my roommates wanted to create a feud & got super involved roommate feud which they have no jurisdiction in. The staff is super dismissive of your concerns & the only helpful one is Palmer. They only have 1 or 2 main fence on duty for a complex & work orders would take forever to be completed. I had a fridge that was not working for months & constantly put in an inquiry & maintenance explained he was on vacation for 1 month so couldn't complete the requests. Would never recommend living there. read more