My experience with Atlantic Eye has been truly exceptional and deeply personal to me. From the very beginning, I felt genuinely cared for and supported throughout my entire LASIK journey. Michelle Murray was incredible--she guided me through every step of the process, answered all of my questions with patience and compassion, and gave me hope when other doctors had turned me away or failed to show the same level of care and understanding. Her kindness, knowledge, and encouragement made all the difference for me. Dr. Michelle Diaz, who performed my LASIK procedure, was equally amazing. She was professional, reassuring, and highly skilled, making me feel completely confident and at ease on surgery day. The procedure itself was quick, smooth, and much easier than I expected. Because of the outstanding care I received from both Michelle Murray and Dr. Diaz, I will absolutely be recommending Atlantic Eye to my family--not only for LASIK, but also for regular eye care appointments as well. It is rare to find a team that combines expertise with genuine compassion, and Atlantic Eye has truly earned my trust and my family's future business. read more

I would give them a 0 if the option was available - for the Beaches, 3rd st location. I waited 45 min past my appointment to be seen for a routine eye exam. the appointment took weeks to schedule so i ensured to have an appointment as soon as the doors opened at 0730. as the lobby began to fill up after my arrival (which I was on time for) patients who had arrived well after me were being seen - long story short, I walked out without receiving the eye exam I had waited weeks for. I feel that because my appointment was made through the VA I wasn't as high of a priority as the others who arrived well after me. The front desk representatives were not rude, but they certainly were not friendly. The GPS location on Apple Maps brings you to the front parking lot of the building to where there isn't a sign telling you where to go for the office. I had to call the eye institute to ask where the place was and the person told me she didn't know because she worked for a third party call vendor. Also, check the waivers they ask you to sign regarding third party sharing - I would not recommend approving. All around efforts earned a 0. The silver lining is that I provided my feedback to the VA to ensure other veterans can receive community care at a vendor who does appreciate their business - not this location. read more

Very happy I made the switch to Atlantic Eye! My previous eye doctor has repeatedly dropped the ball with being disorganized and not answering their phone, so I must admit I had some hesitation going to the eye doctor. Thankfully it was a pleasant stressfree experience and I 1000% will return. Highlights: 1) great customer service on the phone and in person 2) clean tidy office 3) easy parking 4) as a new client I was offered an appointment with one week for a wellness exam! My mind was blown! 5) doctor was thorough & explained things clearly and easily 6) I was given my contacts & eyeglass written prescriptions without having to even ask for them 7) there is a doctor on call via phone holidays & weekends The way healthcare should be! read more

Atlantic Eye Institute - Jacksonville - Eye glasses - Optometrists Near Me - Jacksonville, Florida

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Dr Felver is the best. I have been going to Atlantic Eye Institute for six years and Dr. Felver has been my doctor the entire time. He has been an outstanding doctor. He answers all my questions and is always readily available to help whenever I need him. He's the best eye doctor I've ever had. read more

I've had very good experiences at Atlantic Eye Institute but have to give a big shout out to Dr. Felver who has been the most caring and attentive doctor I've ever encountered. I cannot thank him enough for his swift action in dealing with a serious condition. And, the amazing thing is he follows up with me every time I see him. read more

***Updated Review*** After meeting with Dr. Felver my opinion of this business changed 100% for the better. As soon as he looked at my wife's eye he immediately knew exactly what it was and reassured my wife that it was normal in our region of the country and nothing to worry about. He conducted a very thorough and complete exam of her eyes and provided immediate comfort and complete confidence in his expertise. Everything below still stands. Don't listen to anyone but the doctor! An hour of stress and worry from "She had never seen seen this growth on an eye.." could have been avoided. Stay in your lane Kaylee. An hour with the assistant lady acting like an Ophthalmologist and being sent back to the lobby to wait for the actual Dr. is a joke. All I heard her say to my wife is "I think..." "Sometimes.." well that is what the actual Dr. is there for. Attention Business owner. Tell the the assistant's they are not doctors and keep their guessing to themselves. Kaylee acts like she is the ophthalmologist. She should let the ophthalmologist do the talking. read more

Atlantic Eye Institute - Jacksonville - Lobby inside the lobby. - Optometrists Near Me - Jacksonville, Florida

Move to the area recently and scheduled an appointment based upon ratings. I was in the office around 2 and a half hours. The assistant conducted the entire exam, I saw Dr Duss for no more than 5 or 7 minutes, he rushed in the exam room, examined my eyes, asked me a few questions, and gave me the eyeglasses prescription that his assistant had come up with based upon the examination SHE conducted me. The Doctor suggested a procedure for dry eyes even though that is not what I came for. I don't suffer from dry eyes. In sum, around 1.5 hours of wait time. 30 minutes with the assistant, NOT a nurse, and a few minutes with the doctor. You be the judge if that is the type of personalized service you want to pay for. I give it two stars because he took a few minutes checking my eyes with a bright light and concluded that I don't have any conditions that require immediate attention. read more

Imagine having a potential serious medical eye problem and you find this business and you schedule an important in the morning for the next day at 7am only to receive a phone call at 5pm saying they don't accept your insurance when earlier they said they do amd now you cant even call after practice because everything is closed. To make it even worse you call your insurance and they inform they are on your plan and you call and set up another appointment and billing verifies you are covered only to receive another call at 510pm to cancel your appointment once again because they didnt realize they dropped my insurance. Then because after work hours the next day you must look once again for a doctor for you serious problem that should have been seen two days ago. I suggest to all to avoid this company at all vost because it is obviously its a money thing and not the care of patients. read more

I gave two stars since they were friendly and the place was clean. I brought my uncle to his appointment for a routine eye exam on a weekday afternoon. When we walked in, they seemed busy but I didn't think they were overly so. We arrived early, and didn't get out until 2 hours and 20 minutes after his scheduled appointment time. Apparently one of their machines were down as well. They were enforcing masks, but didn't offer any. There are great eye doctors in town who will value your time and get you in and out without it eating up your entire afternoon read more

Had an overall positive experience. The staff is really nice and my optometrist was was warm and friendly. The only thing was the wait time and with extra cost. I got charged 100$ for contact lens fitting and was told after the fact. They should have told me before hand because honestly I didn't need it and would have declined had a known. read more

when I made an appointment with Atlantic Eye Care I made it clear I had Medicare, that I had a spot on my cornea to watch and I needed a regular eye exam and I would pay a contact lens fitting out of pocket which I did. These people made appt. After discussing that I had a free eye exam at another optometrist who also followed a spot on my cornea I was concerned about. I was assured that my medicare would cover the exam and I would have to pay for a contact lens fitting separately which I did at the time of the appointment. One year later, with no bills in between I get a collection letter for $235 which is supposedly what Medicare did not cover. Steph coded this as a routine exam because some idiot here did not code it properly for having a medical reason ie: check the spot on my cornea as well as an exam because my vision I changed. Taft and Dr Calligeri knew I would not have come in for the exam if it had not been covered by Medicare. I am furious, disappointed and I'm cautioning you who read this to know that no matter what they tell you, don't believe it. How I could go from a covered exam at other eye care center and promise of same here to $235 is unbelievable. I made it clear to them that I was fine going to my former optometrist if necessary. A former employee of Atlantic suggested I go here. They told me that there was no problem. I give them zero stars for handling this so deviously. Calligeri gave me similar exam as I got from the optometrist last time at Walmart for free, chapped cornea and did glaucoma test for I believe an extra $20. No problem with her. The problem is all staff and billing. Incompetent. I left a message asking them to take care of this immediately and I've had no call back. I will remove these posts when they correct the problem and apologize. One on a fixed income you can't afford these kinds of careless mistakes anda effort to ruin your credit when they didn't even Bill me or give me an opportunity to correct it last January 2018. Go to My Eye Doctor or your local Walmart instead. No problem with either of them. read more

Atlantic Eye Institute - Jacksonville - Collection letter a year latter after my appointment. $235. - Optometrists Near Me - Jacksonville, Florida

Dr. Díaz did my Lasik surgery on January 2023. I am 100% happy with the results. The office staff was very helpful and friendly. Will highly recommend this office to family and friends. read more

I got Lasik on my eyes only three short days ago and the results are AMAZING! Dr. Diaz is the best and I would recommend her to anyone. I've worn glasses since I was eight years old and I'm so excited about my new eyes. read more

Amazing customer service! Kind, patient and accommodating. Highly recommend in an industry full of untrustworthy offices. Truly great experience from check in to check out. read more

Dr. Shmunes did my lasik in 2013. He's such an honest, straight to the point gentleman. Explains everything throughly. Just went in for an eye exam and everything looks perfect. Him and his team are very kind and works effectively. read more

The waiting lobby was totally set up for social distancing. Every staff member was wearing an N-95 mask. There were a few moments of concern, when my own mask caused fogging of the equipment, but the staff were quick to reassure me of their steps for disinfecting the room, and that they were wearing N-95 masks, so I could safely lower my own mask during the testing. All-in-all, I felt confident the staff of Atlantic Eye Institute really had my safety first and foremost in their minds during my appointment. I've always felt AEI was a premiere eye care facility. They remain so, but now with a hard focus on protecting their patients. HIGHLY recommended for their pandemic protocols and their continued high quality eye care. read more

Pros: clean facility, the technicians have all been nice and courteous with me (although I sense some are not too talkative or happy); the wait hasn't really ever been too long for me for both my yearly and lasik appointment. The eyeglasses department have very nice ladies. Cons: I came from Texas, so I don't know if this is a different state thing, but the doctor had to specifically put in my chart every single colored eye contacts I wanted for me to order them. Usually I just tell my old eye doctor and they say ok but here, I have to wait for the doctor to ok even the color. Specifically about LASIK: the discussion about it with the lasik coordinator and measuring your eyes went smoothly. Very detailed explanation about the procedure. Calmed my fear and don't make me nervous. Accept Care Credit for 24 months interest free. They tell you when you will have your follow up appointments and such but the timing itself is last minute. I didn't find out the actual procedure time until my pre-op appointment. Then I didn't find out what time and location my follow up appointments are until my actual procedure date. Pre-op: make you watch a procedure to make sure you understand everything. You sign and pay. They give you eye drops and wipes to go home and start putting drops and cleaning your eye lids. Day of Lasik: quickly checked in, gave me Valium, put my hair and shoes in surgical cap and boots. The whole procedure was only 15 minutes. The surgical team was honestly so disappointing. I was sitting just outside the room, and this lady just opened the door (no introductions, did not confirm who I was) and just told me to lay down. Then she started preparing my eyes with drops but didn't even tell me she was about to put the drops in. Any normal person would flinch if you suddenly see stuffs coming at you. Then she admonished me for flinching and told me to not move. Absolutely no empathy for you. When the whole team came in, no one introduced themselves (I can't even see their faces at this point). They just put me under the laser machine and started. Minimal directions along the way (like you're going to feel the clamp pressure now). Then when they were pulling the tape off my face, they were tryna like just rip it off and that hurt so of course I winced- got told not to wince Overall: love my primary eye doctor and appointments. Do not regret the lasik surgery but the whole procedure did not make me feel like I want to come back for any other procedure with them because they have no customer service in that surgery room. read more

Defiantly do not recommend this business. They will get confused as far as scheduling , and patients charts goes.Huge patient safety issue, known from horrible experiences of me and many others. never again read more

Great place to go for thorough eye exam. It had many customers but everyone (except 1 customer had mask on. Seating areas were full due to number of clientele. Staff mostly attentive to cleanliness protocol. Some customers saw signs to not try on glasses without assistance from staff but ignored signs and tried on anyway. No staff intervened. I will be getting continued services from AEI and I am hopeful they will continue to offer safe and efficient care. The professional care was excellent. read more

Had a wonderful experience at the Bennet Road facility. Staff is kind, considerate, friendly. Dr. Flever is thorough and gentle. He explains things that you might not understand and is patient when you're nervous about your eye problem. I give that office a 10 out of 10. read more

I thought it was a decent experience, especially with Dr. Felver, until my follow up for my contact fitting and realize that they were completely unprofessional, and charged me for services that was never explained to me. Then their response, from the woman in the optical department said "well, didn't you read your plan?" I replied with, "no, how could I? From the moment I got their the lady at the front desk said she lost my paperwork and I had to redo it, then they dialated my eyes and my eyes were giving me trouble even then." From that point on, all I got was grief, starting from their Office manager, Nicole, who was supposed to call me back to help resolve a matter, who never did. Then I was pawned off to the woman in billings, Julie, who I got disconnected from several times on a few occasions. That very first time of speaking with Julie from billing, who was even more unprofessional and quite rude, was in the middle of of getting my insurance information and never even bothered to call back. I waited for a return call but never did, nor was I ever even left a voicemail. When I finally got back in touch with her a week later, she lied, swearing that she had called me back over 5 times and left me several messages. In this day and age, with technology being fairly simple, I know she either must have thought I was stupid or gullible. Either way, I never saw a missed call, nor a single voicemail. When we spoke again, all she continued to do was emphasize how they were "not being shady", and never addressing how wrongly they mislead me to believe that I had no bill initially at the check-out counter (based on the insurance), and only after that was told to have a seat in the optical section to select the glasses, after having already gone through the whole process of exam and contact lens fitting. I explained how unfairly I felt that the bill was, she continued to show no empathy or concern, and kept blaming me for not knowing my plan. Then proceeded to belittle me for my inability to understand the plan, by telling me that even if I had selected the contact lens fitting and exam, that it wouldn't have been covered unless I purchased contacts, which technically nobody could've even determined at that point since I was still trying on lenses. On another occasion after speaking with my insurance I was told that I get an additional discount based on being a federal employee and she told me that if I don't have a member ID number then it's not valid. So I had my insurance call and leave a message, and not once did I get a call back or was that addressed. Then when I spoke with my insurance company again, they said that Atlantic Eye will not apply the discount unless I go in person so that they can look me up. Not once did Atlantic ever even call me back to let me know of this. Then I called again, to speak with someone different after all of the exhausting interactions thus far. and I was told administrator's info, Barbara Richmond. The sweet girl, Brittney, at the front desk politely said that she'd convey my message to her after everything I'd been through. Ms. Richmond, who clearly knew to call me back, decided instead, to call my insurance and have them call me to "inform of the plan coverage", not realizing that I had spoke to them several times. I have never been so insulted this many times, for just wanting to be treated with respect, empathy and courtesy. I can't believe how awful of an establishment this is. Not once did I curse or become disrespectful, so I really can't understand this ill treatment. Is it a race thing? I'm new to Jacksonville, and have heard a lot about this being a problem, and I'm beginning to wonder. I've never experienced anything like this before. I am extremely truly disappointed in the service and professionalism at this office, and wish I never came to this eye Care provider's establishment. Two thumbs down. Needless to say, I did receive a pair of glasses, but still have not been able to order my contacts due to all of the run around, which was the whole purpose of my visit. read more

It was such a pleasure to find a great eye doctor here after our eye doctor retired after 49 years. We are truly blessed. The doctors and staff are AWESOME. We were greeted by this awesome nurse name Natasha....just love here. She made us feel right at home. Doctor Felver was great and he took his time with you and listened. Amanda Beth and Brittnay were amazing with helping us get our insurance and eye glass done! We would recommend them to everyone. Thank your for your service. read more

I was able to schedule an appointment right away. The scheduler was very knowledgeable and patient with me. Of course I had a thousand questions...Lol. I arrived super early for my appointment and was seen right away. No waiting time. Registration was quick and easy. The staff and Dr.Felver were all amazing!!! Dr. Felver took his time with me and answered all my questions. He even called me the next day to check on me because I decided to try contacts. I will definitely keep him as my ophthalmologist...I definitely recommend him!!! read more

I had started really thinking about LASIK recently and wanted to talk to someone about possibly getting it done. My mom goes to Atlantic Eye Institute and recommended that I go and talk to her eye doctor about it. I went with her to her appointment and they were able to squeeze me in for a consultation that morning. I met with Rodney Cunanan, the Refractive and Cosmetic Coordinator, and Dr. Duss. They were both very nice and gave me all the information I needed and I felt like I really understood the whole LASIK procedure and what to expect. I just had my procedure done yesterday and it went really well. I was in and out of the operating room in 10 minutes. Dr. Duss kept me in the loop the whole time, letting me know what he was doing and what was happening. The other surgeons were in the room as well so they know your case and can help you should your doctor not be available. When it was done everyone clapped and had a quick celebration which was fun. I would recommend AEI to anyone in a heartbeat. It's a great place for all your eye care needs. read more

These guys rock! I come here all the way from the beach to see Dr Lancaster and Dr. Duss. They provide a friendly & laid-back atmosphere, never pressuring me into anything. They said I was a perfect candidate for LASIK and when I told them I am in no rush they said to let them know when I'm ready. read more

Atlantic Eye Institute - Jacksonville - Optometrists Near Me - Jacksonville, Florida

Neil T. Shmunes, M.D. Surgeon & Ophthalmologist... My girlfriend and I both had LASIK done by this man and his colleagues. Our experience was great. The procedure was fantastic. The care and attention before, during and after the procedure was A+... Do not hesitate to contact Neil T. Shmunes, M.D. Surgeon & Ophthalmologist if you are thinking at all about getting this done. They have the most advanced equipment in JAX which ultimately minimizes the procedure itself as well as the recover time. After a 4-5 hour nap, post procedure I looked out my back window and I could see things in my yard I never saw before. It's an amazing procedure and in our case it was done by an amazing, careful and caring group of people. PDG read more

I've been a loyal AEI patient for going on 7 years and have always had a positive experience! I wear both glasses and contacts and have dry eyes and an astigmatism. I've seen three of the doctors (Lancaster, Duss and Schmunes) and they're all great guys -- very personable and knowledgeable. Scheduling is hassle-free and the AEI website is easy to navigate. They also do LASIK and PRK, which is helpful to know. Would give five stars but have had to wait a while before in the afternoons (then again, I wait at almost every doctor's office, so not out of the ordinary). Anytime there's a sample of eyedrops or contact solution, I'm sent on my way with two or three freebies. The Bennett Road office is clean and inviting with plenty of great magazines to keep me occupied before and after dilation. Recently, on my last visit this summer I purchased both glasses and sunglasses from the on-site eyeglass store and both ladies were exceptionally helpful and friendly. read more

This place was recommended by a coworker who had great prescription glasses and most recently Lasik surgery. I was in search of a new optical place after the last one missed my husband's 2400 right eye and a left eye with very limited vision secondary to cataracts basically driving unsafely like a bat for years. Patient forms can be printed and filled out prior to the appointment. I scheduled with Dr. Lancaster. He also read my history and asked pertinent questions. Don't you just hate it when you fill several pages out and have to answer the same GD questions over when seen by the physician like you've taken time to fill out the forms for nothing!? Anyway, this office is quite efficient. I have not waited a long time for anything except when my eyes were dilated. The staff were very professional. A little friendliness can light up the place. I was able to obtain my prescriptions here without issues and will certainly be back. Dr. Lancaster's professionalism and attention to detail won my trust and confidence that I will be cared for well at this clinic. read more

Great physicians and staff with and always willing to help. Great selections of eye wear with parking and location not far from food. read more

Atlantic Eye Institute - Jacksonville - Optometrists Near Me - Jacksonville, Florida

New young lady whom says she's been working at AEI for about 6 months. Very rude, lacks customer service skills. Could not find my info in the system from last year, and any attempt to assist her to locate my info was met with sarcasm. More than likely she needed extensive customer service retraining and computer skills. Sad....I could not get past the rude CSR to see the skilled Opthamologist. Lost my business, my family and anyone else I would have referred. read more

Great staff and doctors. Dr. Lancaster is one of the best eye doctors in Jacksonville.

Last year I decided I would gift myself with a pair of contact lenses for Christmas. Having worn glasses my whole life I was excited about the change. After consulting my fellow yelp friends I decided to come to Atlantic Eye Institute. I booked an Appointment for December 1, 2016 with Dr Callegari and was super excited! During my appointment the staff was very polite and Dr Callegari was very comforting. After the exam I was told that hard lenses would be best for me and that I would receive a call once they came in. I do not have vision insurance and my health insurance didn't cover my visit so I paid about $1,000 that visit covering the exam and the lenses. I received a call a few days later and came in to try out the lenses. Sadly they didn't work. Over the next few months I came in trying out several lenses (all of which were soft lenses, which she explained would be more comfortable then hard lenses... But I paid the extra several hundred dollars initially because she said I needed hard lenses.) Each visit Dr Callegari was very kind but I was bummed being that we couldn't seem to get it right. After my last visit on May 10, 2017 I was told that we should revisit the idea on contact lenses in a years time since we couldn't get it right this time. I was bummed but understood. I asked if I could get a pair of glasses instead since I had already paid for lenses that I would not be receiving. There was hesitation in her voice and I was told her assistant would get back with me once they spoke with billing. A month or so went by and I didn't hear anything. I called up to Atlantic Eye Institute and was told the person I needed to speak with was on lunch and that they would email her about my situation. I received a call a few weeks later from her assistant saying that she needed to speak with billing and a refund could take up to 6 months even if I was purchasing a pair of glasses from them with the balance. Fast forward to now, I still have yet to hear anything else from anyone. I decided to purchase new glasses elsewhere but I'm still very much annoyed that 9 months after my initial visit I have nothing to show for. read more

Dr Calligari is very impressive because she is very personable, takes her time, answers all your questions!! To me and my husband she is irreplaceable!! We will be her patients till the end !!! She is so thorough and thoughtful, We live in jacksonville but would drive to St Johns to see her if we had too! read more

I am not in favor of virtual reality interviews.

I can't even begin to describe how wonderful my LASIK experience was with Atlantic Eye. All of the doctors and specialists were extremely accommodating, friendly and just made me feel so at ease. I'm so impressed with not only the procedure but the quality of care I received from not just 1 but 3 doctors. And they even called 6 hours after the procedure to make sure I was feeling ok! That is quality care right there! Thank you all so so so very much! read more

I can't recommend this practice enough! I had been visiting Dr. Felver for the last two years and he was great, but then I decided to move forward with LASIK and Dr. Diaz and her team were unimaginably amazing throughout that entire process! Rebecca made me feel so at ease throughout my free consultation, pre-op appointment, and the day of the operation. Everyone in the operating room during the procedure were beyond amazing! They were continuously letting me know what was going on every step of the way with so much professionalism and also kindness and calmness which is so key during a procedure such as LASIK. I am so astounded by the results I just can't recommend them enough! If you just need an annual check up go to them! If you're considering LASIK don't wait any longer and go see Dr. Diaz! You will not regret it! THANK YOU to Dr. Felver, Rebecca, Dr. Diaz, and everyone else at Atlantic Eye Institute for everything you've done for me! I can't thank you enough, you've changed my life for the better! read more

Very professional and friendly staff BUT... you should figure at least 3+ hours for an eye exam. Appointment was 12:50, it's now 3:35 and will probably be here for another 30-45 minutes. read more

HORRIBLE Patient Services!!! It's a shame that y'all go to the trouble and expense of promoting your company for new business at the Home and Patio Show, when y'all just lose your customers due to the lack of helpful customer service technicians. I called your Bennett location today to review and double check my VSP insurance coverage and tried to get your technician to assist me and she basically said that your policy is to NOT check out insurance coverage for your new patients....it's MY job. I explained to her that I had already contacted my insurance and rcvd different coverage from 2 other places....but was referred to you by an acquaintance so wanted to see what you covered. You guys are THE ONLY place I have EVER contacted that has declined to assist me/a new patient with insurance information assistance to gain a new account! How RUDE!!! I was referred to you and was going to be a NEW Patient (as well as my child). But, apparently you don't want any business that requires effort on your part! If this is your policy, I would question your ethics, procedures, and other policies and would definitely NOT want to risk my eyecare and health with you....or recommend you to do any type of exam or procedure! Corner Cutters!!!! No thanks!! How RUDE!!! read more

Our family has used AEI for years having lasix and cataract surgery even though it is out of our network. I've even referred dozens of patients to them. The service is good HOWEVER, if they are running behind or they tell you they have many emergencies today, turn around and RUN OUT THE DOOR! After a very long wait and treatments for dry eye following cataract surgery ( which I paid every dime out of pocket) Dr Samara was talking about a second set of tear duct plugs. He had already done the lower tear ducts, now he decided the upper needed to be done also. Because he was busy and other patients waiting he told me Dr Callahan would put in the plugs. Had I known..... It took only seconds to do, I paid my $70 co-pay and all was good, I thought. This year I receive another bill for $70 for the same date of service and when I called to question the charge I was told to call insurance company which I did. Insurance said all was paid and no issues why I should get a second bill. So I call AEI back and was told I owe a second co-pay because I saw a second doctor......WHAT??? I didn't ask for the second doctor and don't feel this is right. When my son had lasix surgery he saw all three docs for a week but we didn't get three bills... The girl I talked to in billing was a bit condescending and catty as she hung up. I've always really liked this practice but this business tactic has me looking elsewhere. read more

This place is very nice and clean. Staff all were friendly and helpful. Stays busy but very efficient