Our 90 year old step-dad has mod/adv Alzheimer's. He cannot convey needs, nor rem if/when he has…read moreeaten, bathed, changed clothes, toileted, etc. Using a call button or asking for assistance is impossible. He had catheter complications but had no awareness of what the tube/bag was for. After a 3-day hosp stay it was sugg that he go to this facility to regain strength & continue IV antibiotics. A synopsis of SOME issues: 1. He was there 30 days, was sent to the ER 5 times due to blocked catheter, delirum, falls & infections. The only reason he was there was to monitor his urine output, so that blockages could immediately be addressed. 2. The hospital, during one of his trips, decided to install a suprapubic catheter. The hospital did surgery to install the cath w/o consulting us as his medical POA bc Skye Canyon failed to provide that info. 3. They consistently neglected to place the bag on the floor at night for proper gravity drainage, as witnessed after typical visiting hrs. This caused blockages and ER trips. 4. They were not feeding him. They brought food, but left him lying flat in bed, unable to even adjust himself to a sitting position. We told them multiple times to either sit him up in bed or place him in his wheelchair for his meals. He weighed 176 pounds when admitted. Hospital lab work after 3 wks showed signs of malnutrition, so they filled him full of Ensure to mask that, which caused diarrhea, with no toileting assist & another fall. He weighed 155 pounds at discharge. He lost 21 pounds in 30 days under their "care". 5. I asked once if they had bathed him because his hair looked greasy & he had a smell. No one could tell me when he was last bathed, & said "All he has to do is ask!". 6. After checking his bag one evening, I got 3 diff answers from staff re when the bag was last emptied b/c it had no urine in it. I again explained that if a blockage occurs, he goes into delirium & pulls the cath or falls. One of them again said "Oh, that's good to know". THAT is the point I lost it, slapped my own head & said "you've got to be f***ing kidding me! Why you do think he's here?". 7. We had a planned trip & were so worried about leaving him in their care, that we hired home health aides to sit with him WHILE in a nursing facility to keep an eye on his cath bag & prevent falls. 8. Each time a patient is sent to the ER, the room is packed up & all belongings are boxed. They lost multiple clothing items. 9. An ER Trip requires ambulance transport, one of which they marked as non-emergency, resulting in a $1200 bill for us, that we are still fighting, This was a trip where he had torn his suprapubic cath tube near his abdomen & it was "floating inside of him" & he had fallen, requiring surgery. He was able to tear or cut the tube at 1am while 15' from the nurses' station, & no one noticed commotion and it was deemed non-emergency? They then had the nerve to ask if we could provide the home aides again because it was so nice to have them keep an eye on him. 10. He has been in a memory care facility for 2 mos now, w/ home health on-call for any catheter issues. He has experienced ZERO ER trips or falls while there because the non-medical staff simply checks his catheter bag every 3 hours to alert of issues, preventing hospital trips. 11. When we wanted him moved, it was initially refused & we would be taking him against med advice. His ins would pay for 100 days, so it was obv they wanted to drain that entire benefit. After reminding them of the series of neglectful events, I had the paperwork within days. I don't blame the staff for the lack of attention & care. I blame the owners of this facility. They care about money....not the patients. I have no doubt that if he had remained there the entire 100 days, he would not still be with us due to infection, a fall or malnutrition that would have been swept under the rug as just a 90 y/o who passed from natural causes.

This place feels more like a resort than a rehab center unlike other nursing homes. The room itself…read moreis well-appointed with simple but elegant decor. My mom found the staff very accommodating & takes good care of her with morning physical therapy at their gym. I intentionally visited after-hours at about 9 pm to assess their staffing which in many cases are lean & light at night. Not here. There seems to be ample staffing who are busy in attending the rooms but very helpful to my questions nonetheless. Martha, who is attending to my mom that night, needs mentioning.

This assisted living facility is located in an HOA that clearly prohibits the operation of any…read morebusiness, specifically a "Live-in elder care" facility. They deny knowledge of the HOA rules, and are violating the rights of the other homeowners within the HOA.

My grandfather is a client here, and his experience has been very disappointing. Scott has been…read morecaring for him . My grandfather has shared multiple concerns about how he's been treated, including teeling dismissed and not properly cared for. It's upsetting to see a place that's supposed to provide compassionate care fall short. I hope management takes this seriously and improves how they treat their patients. Scott is rude and unprofessional.

The owner Scott is very rude and creepy as well we took our mother on a tour and figured out quick…read morethat place was not for us very dirty and unprofessional as when we was waiting we herd him using inappropriate words to one of the tendents very sad to who ever reads this and has a love one under there care please check on your love ones I would be worried

Grateful for the care Vista park offers my family member. The staff remain extremely professional…read moreand you walk away with the confidence and surety that things are run efficiently and smoothly.

Great facility if you don't need assisted living. A bit pricey but everything is included,…read moreutilities, food, house cleaning, activities, etc. Wonderful homey environment, friendly staff, a bit far north of airport & our doctors but facility is only 2 years old. Not many garages available but plenty of other parking. Great travel plan.

What a beautiful place! I had the pleasure of touring, connecting with their team, and enjoying…read moretheir delicious food. Melissa runs a fantastic facility, the whole team is welcoming and kind, definitely my kind of people! At the end of the day, the part that stands out the most is how happy all the residents are; they don't just live in a building, they have truly built a community.

Where to begin. I guess with management change. As soon as…read moreMarkie took over as GM things changed for the worst. her and the new nurse Kasha could use a lesson in empathy, how to care for people. Markie was not approachable, tried to introduce her as a 3 year residents daughter one time, she couldn't be bothered and was quite rude. this past year we experienced my mom falling and waiting for 20 minutes for a caregiver to help her, housekeepers serving food due to the shortage of servers, staff members complaining about management to residents, I could go on and on My sister reached out after a 500.00 rent increase per month with no explanation other than cost of living (??!!!) to Kris Waluszko asking questions and expressing concerns. Weeks after original email we got no resolve, no reason for rent increase but now she was in a "premium room" Again no explanation Markie is recruiting new residents with multiple issues so higher rent can be charged, targeting wealthy communities in Summerlin. Hospice residents, causing caregivers to be overworked. My mom's caregiver of almost 4 years yelled at her one day because she was in a hurry. Totally unacceptable. We've moved our mother to a more nurturing, caring facility . Our next step is to contact the state ombudsman. Please shop wisely when placing your loved ones in assisted living. Atria Seville is cold and uncaring. Just ask their staff

My grandfather was placed in their care while battling bladder cancer at the end of his life. The…read morestaff and "facility" is absolutely amazing. I say "facility", because it's 100% a home. Laura Marvel is fantastic, she is an amazing person, and only hires staff that are equally amazing. They cared for my grandfather exceptionally, and made his remaining time very comfortable. I would go back there for any of my family members.

I had my mom at this facility. It was thee hardest time of my life to watch my mom go down hill in…read moreher health. During this time, the staff at Marvel Manor took such great care of her. They were absolutely attentive in her needs. I never had a complaint about the care she received. Mom was always clean, never had any sores even with her being bed ridden. That was one of my biggest concerns putting her in a facility like this. She had home cooked meals breakfast, lunch and dinner. These are just some of the expectations I had before I decided to place my mom here. Marvel Manor exceeded my expectations. Would I recommend this to another? Absolutely. Would I take another family member here if needed?? Absolutely. Thank you Mrs. Marvel for being so kind and compassionate in the most traumatic time of my life.

my husband got a bed sore here. they never checked him even though they kept him in bed 24 hours…read moreper day. His bed was alamed so he could not get up without them coming in and making him get back in bed. They did not provide a variable pressure mattress to prevent bed sores. They did nothing when he told them him but was constatly hurting. He should have been checked head to toe for bed sores atleast once a day. STAY AWAY FROM THIS PLACE. THEY DO NOT CARE ABOUT PEOPLE. THEY CARE ABOUT PROFITS

Nurses didn't administer medicine correctly, no help for the blind. Cleaning is .minimal,…read morecaregivers are not happy to help, takes 10 to 15 minutes to get one. Head nurse doesnt follow through with daily requests

Beautiful place. The young lady that met with me was very knowledgeable and helpful. Great…read morelocation. Unfortunately for us at the time of the tour they did not have any available units. I can see why since it was a great place with much to offer

Our family has been involved with Legacy House, Centennial Hills, since shortly after the facility…read moreopened. Our mom was first a resident in Assisted Living and then after a couple years needed to transfer to the Memory Care side. Throughout all the years we have been involved with the Management Teams and Staff, we have never had a bad experience or a concern that was not dealt with in a very timely manner. The care, compassion, kindness, and friendship we experienced was consistently very good. While mom declined, the staff continued to giver her great care and attention. Our experience with how our mom and family were cared for demonstrated over and over that caregiving is a path for people with great compassion and concern for the well-being of the residents. They were friends and we saw how much it mattered to them that we were given attentive care - especially when mom passed away. It was evident they felt her loss as well. This also includes the wonderful Hospice staff that were a part of her journey as well. Very impressed with everyone.