Al was great. He was able to rekey our whole building within a few days notice and got it done…read moreefficiently and quickly. He also gave us a great deal on key copies!

Very sweet man, would definitely recommend him to anyone , he rekeyed a manufactured home in less…read morethan 30 minutes. Reasonable price and we are happy with the results! Thank you so much Al!

Longtime customer here--disappointed by All Pro Security's recent handling of a serious safety…read moreconcern. Their rep insisted on a 3-year contract at the last minute, even after I explained I was planning to move. He became passive-aggressive when I declined. More troubling: their monitoring system failed during a false alarm, and I had to call them directly to stop the dispatch. Poor service and worse support when it matters most. I wouldn't recommend them to anyone looking for reliable home security.

The person who answered phone I asked if done work in Arrow Creek. She said no. She then called me…read moreback and said I talked to the owner and said he had. I said great can I get a few addresses in Arrow Creek. She said oh no they don't give out addresses. I said please call the owners of homes. She said she could not do that. Hmm maybe they haven't done work in arrow creek

Scott is super responsive and helpful. I quickly needed an alarm system installed for my insurance…read moreand he came out same day and get us all set up and made sure all of our existing equipment worked properly and had batteries! He also offered the best rate we had seen. I'm glad we decided not to go with ADT - their customer service was a nightmare.

Steve is very easy to work with, knowledgeable, careful and thorough. Also, he responded to our…read moresearch very quickly.

This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.

Eric is great. I used to work with him. He would send me photos of his quality work - Very proud of…read moredoing the job right.

Called about installing a low volt security setup. Prompt response and service. System works as…read moreexpected with zero complications. Very happy with the service and installation. Highly recommend. Eric performed the install.

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

Communication breakdown! Zero stars. Oh how we miss…read moreBurgarello Alarm. Mountain Alarm purchased Burgarello Alarm. Here are some of the reasons we will be pulling our accounts (residential & business) with Mountain Alarm. Absolute communication breakdown with this company. Our home is not safe with them which defeats the purpose. 1. Provided me misinformation about the procedure to advise them when we travel and have house/pet sitters staying in our home. I explained we never had this inconvenient procedure. They said I couldn't let them know a week in advance (I do certain things before travel day). when we were departing, returning, house/pet sitters names & their passwords. "You have to call the day you depart, our system doesn't allow for this in advance" I asked, So if I have to leave for airport at 3:30am I am inconvenienced to call you then? I did end up calling them the day of departure for our June trip, gave them all pertinent information, then had to call them again the day we were returning. Ridiculous. 2. In July I call to let them know we are now taking a mini trip in July, they said they already had information, and gave me the dates we traveled the month before in June, turns out they put the wrong month for our June trip, they had put July! Good thing alarm didn't go off in June. I was then told I was given misinformation in June, I could not only tell them our travel dates etc in advance but could even tell them what hour our house/pet sitters will start and end. ‍ 3. A couple weeks ago our 9 hard wired smoke detectors were blaring in middle of night (they all go off simultaneously) I call Mountain Alarm, was told they have someone on call and they will call me, no call. I call again, they tell me a ticket was done, I said forget the ticket (service ticket) I needed help then & there, still no call from "on call person", I call again, they do find someone to call us, he was able to help us learn how to get alarms to go off by decompressing the detectors. 2 hours sleep that night. 4. When our alarm was blaring my husband and I tried to figure problem out prior to calling Mountain Alarm, they never called us to ask why alarm was going off, glad house wasn't on fire and we were not home, our pets were lucky too. 5. Today I get a call "just wanted to tell you I'm on my way". I don't have an appointment, no one told me they made appointment today or any day for that matter. No fault of guy headed our way, he's just told where to go. I couldn't do appointment today, had 2 other appointments back to back already. 6. Today I call our local Mountain Alarm office, I told her I was looking for the corporate office number, she transferred me to I believe Utah, but definitely not local, turns out the number was one of those recorded fake humans pretending to be human "press 1 if you're over 50, press 2 if under 50, them promo crap. I had to hang up, then.... 7. Today I call the call center/dispatch in Utah asking for the corporate office phone number, they don't know what it is, nor did her supervisor. How can you work for a company and not be given your corporate number? There were other problems prior to these mentioned, I don't do business with companies that think they work for the CIA and hide from their customers. You can't even get corporate number by Googling. They lost our business. I can not recommend this alarm company, what an unorganized business that fails in communication. Going elsewhere. After I wrote the review above, the local office said they had the corporate number, I called it, it was the "main office" in Utah. First she said they were not the corporate office but takes calls for corporate, then later in conversation she said they were the corporate office, I asked why the confusion, no explanation, I asked if the president works in her building, her first answer was no, then I'm not sure, then oh he does but he chooses if he works there or from home. Dear lord, these people are confused they don't even know if they are corporate or not or where the president works. She went to transfer me to a Chris who takes calls for corporate (funny I thought they were corporate) she put me on hold for 26 minutes, came back to say sorry for the long hold Chris is at lunch. So it took her 26 minutes to figure that out? Update: our local GM called me, not corporate because they are essentially off limits to customers, but the local GM was a good listener, said he appreciated learning what's been happening. I learned even though Mountain Alarm is based out of Utah they use a third party call center. This is a major problem and makes sense why there's such a communication breakdown and disregard for their mistakes. I still can't continue business with them at this time but hope they can get things right in the future because we have a local office in Sparks and I like to see local businesses succeed.

Just had one of their cowardly technicians threatened to pull a firearm on me over a parking spot…read morethat he should not have been parked in. When I called his company to let them know how their employees are out here representing their company they basically told me so what . So if this is an indication on the type of service you get from this company I suggest you go somewhere else

Disappointed. I had a tech come to my home and discuss mounting a new dish to my home. The next…read moreday a bent and chipped mount was installed where I asked it not be mounted, in a way I asked it specifically not be done. It was bent and crooked and looked like your average joe screwed it in to my new paint with his eyes closed. Very sloppy. I was billed for 4hours labor while the tech was onsite for less than 50minutes...1/2days work for a quick slap and dash mount $350... I spoke to the manager who assured me the issue would be fixed though it never was. I had to ask 4 different times over the course of a week just to get a paid invoice. I tried to contact customer support and never got a reply. $350for a damaged mount in a place where it is already causing damage to my home, zero help after. I didn't want to post here but there's nobody else to talk to!

In the time I've lived in Sparks, I've been locked out of my residence 4 times. Each time, my…read morelandlord sent a locksmith. All of them were shoddy conmen, charging highway robbery rates. I chose this one myself on my most recent lockout. Before I continue, it's important that I point out that when it comes to this field, I am not an uneducated layman. I actually do know how to pick locks and other access techniques, more than most people. Of course, locksmiths that are in the ripoff business presume people don't know anything about the service, and that's how they take advantage. My experience with this service was phenomenal. I got a response from them within 3 minutes of messaging them on Yelp, followed by a phone call a minute after that from the field tech, Tim. Tim did a great job fixing my issue and getting me back in. He is the first locksmith I've ever tipped. Very friendly, professional and prompt, clean cut, skilled. Also, the pricing was transparent, no bait and switch. Also, for anyone that knows anything about lockpicking, Tim is also the first and only locksmith I've ever called that started with a Lishi instead of jumping straight to "oh no I have to drill out your lock, so now instead of the $30 you were quoted it's now $40 trillion. There's a surcharge for paying by card, please bend over and spread your cheeks." If I ever get locked out again, I'm going straight for these guys.

Getting locked out of your car is the worst. Especially when you have to wait. They were so quick…read moreto meet up with me. Tim was very helpful, knowledgeable, and nice. My car battery had also died. So he helped me with a jump too. The price for a lockout and Jumpstart is very reasonable. Whatever you need done, they will tell you the price beforehand. You not only pay for the actual service itself, but the quality of service as well! I definitely recommend these guys. I'll be using their service again if I ever have to!