At first my experience at this location was a 5 star, but that went astray so I'll start with the…read moregood story. I went in to get an X-ray and the technician was friendly, helpful, and a Veteran. The quality of care seemed good and he was very empathetic to the pain I was experiencing. When the X-ray results were sent to my doctor's office the results were ready to understand. Being an informed patient I wanted a copy of the images so my doctor told me to contact Medizen to obtain them directly. I called and that's where the lack of service began. It took over 4 minutes to answer my call and I was told to come in, show my ID and they'd burn a CD for me. Instead of possibly obtaining my information first to begin the process they just brushed me off. I went in to get the CD ordered and instead of allowing me to explain why I was there, I was told to sign in. I offered that I wasn't there for imagine, but for records pull and was brushed off again and told to sign in by the heavy set Hispanic front desk assistant. The second lady that helped me was kind and efficient, but hung into my Driver's License after verifying my ID. I didn't get it back until my CD of images was ready. Overall, this could have been a 4 or 5 start experience had the first lady attended to me properly instead of brushing me off. A simple show of appreciation would have avoided this negative review. It isn't about having to sign it, it is about providing good customer service from start to finish. I get that you want to track your service count, but finish we're people too and not just a number.

Medizen has 2 locations and this review is for the one on Wyoming St. If you want to have…read moreultrasound appointment right away, result in 3-5 business days, pay $150 up front, and no line, walk in right away, this place is for you. The front desk was very nice and fast since it was only me. The tech came out to call me in right away. The tech here was ok but she did not like people talking, just fyi. You should call to follow up on results.

As you can see, I have made 7 attempts to schedule a Mammogram *since April a whole month later…read more Shame on the call team for not being able to perform a simple task.

Well, it seems like overall, UIMH really sucks. This is in particular regarding the energy of the…read moretechnician who helped me with my sister. He's an older, bald, gentleman, and unfortunately just had "miserable" written all over his face. I think there were moments I felt glimmers of possible kindness when I try hard to give grace since he's working with my sister who needs extra care. However, the man is mostly impatient and comes off impolite. The healthcare system here just really is awful as a country, so it translates to many of these places too. The process of scheduling an appt. wasn't bad in that I was able to get an appt. the same day for my sister. Sandra, who assisted me over the phone was patient and professional. And there was another associate in the front with a pink Strawberry Shortcake sweater who was helpful and kind. These locations are mostly filled with bothered and impatient energy unfortunately, and that's terrible considering people are there for health reasons and it would nice if the company and their associates at least pretended to care by having patience and professionalism.

This place is now WaveImaging, not sure when it changed over, but this is the location we were sent…read moreto from Orange, since they were no longer taking walk-ins for the day. Fountain Valley is open til 8, which is super convenient for people who can't make it by 5. Since my husband was already pre-registered and he had checked in online, this location was a breeze. Only one lady was working, she was handling the check in desk and performing the X-rays, and she did an amazing job at dealing with it all. My husband was seen within 10 mins of being there, and once his X-rays were done, we received his disc to take to his ortho within about 5 minutes. I will say it was sort of confusing cause there is no sign on the building, or on the directory, but we figured out it is inside of the Urgent Care. They could do a better job with signage for sure. Overall though, no complaints about this location!

Very professional & organized office. It shares a lobby with urgent care so never a dull moment…read more The staff is amazing!

They are very slow service, I called for appointment and wait for long time no one answer only…read moremachine.

I went in today for an ultrasound. I did have an appointment and came early to sign paperwork etc…read more *The building they're located in needs LARGE NUMBERS ON TOP to be able to find it quickly VS driving around which is maddening. *The lobby isn't big enough for appropriate social distancing when I see the number of people seated there. The front office staff was busy handling incoming patients reporting in, answering phones, and computer work. They were very nice and professional when I reported in. My ultrasound technician was Kelly and she is *MARVELLOUS*! Kelly was very professional and so very kind. She explained what she was doing which helped me to relax as I was nervous. The room was nice, quiet, and dark that I nearly fell asleep lol. The procedure was done quickly and the next thing I know I'm in the main building lobby filling in a yelp review for them. I'm very satisfied with my visit and I do recommend Newport Imaging (for ultrasounds) Hopefully Kelly will be working the day you need to go in.

I have been trying to call. Message says I'm sorry there is no one here to help you. Please try…read moreagain later. I'm just trying to pay a $28.00 bill.

Rude person who answered the phone. Cut me off. Im at another imaging center and they asked me to…read morecall and have my reault faxed to them. They refuaed to do it and wants me to call back in 2 hours.

Making appointment is not an easy process. When I called the phone number listed for this facility,…read morethe voice recording states that I cannot make appt on the phone and must sign on to their website. So I noticed that on the doctors order there is a QR code that I can scan to make appt. If my 86 year old dad had to make his own appt I know for sure that he'll be lost and will most likely find another place to go to get his X-ray. As I sat in the waiting room, I learned that two other patients had difficulty making appt as well. Even the receptionist agreed that the appt making process is bad. The appt process needs to be more user friendly, especially for senior patients. Once in the office, the receptionist did not acknowledge us standing in line and asked us to sign in as she was talking to another patient about their dogs. After five minutes, another patient in the waiting room notified us instead. When the sign-in clipboard was passed back to the line the patient behind us grabbed it first and signed in before us. When I notified that inconsiderate patient, she started yelling at me rudely. Although the receptionist was aware of the situation she did not help us who was there first. We have appt at 12:50 (we came at 12:35) and was finally seen at 1:13. I will not use this facility again!!!

Front office very nice staff, environment friendly and professionals. Thank you Samaria for your…read moreprofessionalism and for serving in the medical field. You're truly a caregiver.

I had my Calf muscle MRI done at HTC imaging center , great experience, I got same day appointment…read moreand they provided me the CD of high quality scans and radiology report . They also followed up with me next day to make sure I m doing ok and I m now moving forward with surgery very soon. Very professional, fast and friendly I highly recommend HTC Imaging to anyone need MRI quickly and they don't have insurance or thier insurance delays approval Thank you

Incredible place !! It truly saved me- thank you so much!…read more Waiting for insurance would have taken an extra 4 weeks , they took me in the same day. And it was absolutely affordable, probably the same price as my copay! I'm so grateful, thank you.

Javier was extremely kind and generous enough to let me do a walk-in scan once he accommodated the…read moreappointment-based clients. The reports are extremely comprehensive and detailed, and they really help me curate my own health-and-wellness journey unblindingly and with purpose. As usual, it was a pleasant and productive visit, and I'm looking forward to more visits--and more lovely and heartwarming interactions with Javier!

I signed up for the 4X a year Dexa scans and have had two so far. It is quick, very reasonable,…read moreand simple to do. If you aren't familiar, a dexa scan tells you your weight, body composition including visceral organ fat, bone density, and lean body mass. It is the most accurate way to measure progress if you are trying to increase lean muscle or bone density. I go to the Irvine mobile spot and they have been on time for one and running 10 minutes behind on my second. They communicated the time they were running behind. You get your results within a few minutes of completion. I highly recommend it.

My first time visit to this practice was very good. The reception team was efficient getting my…read morescheduled and prepared for my procedure. In fact, i had asked to come in earlier than scheduled if they had a cancellation. I was pleased to get started two hours earlier than initially scheduled. The prep team was good at managing a number of patients scheduled the same morning. They explained everything very clearly alleviating any fears we brought with us. All around good experience.

Here we are again for a cardio-lite test!! Whoa, what an…read moreincredible experience!! The people here are very nice and kind. They really understand how the patient feels before and after the test. I'm recommending anyone who needs to have this test to come here because they care about you!! Just be forewarned that the cardio-lite test is heavy duty but the staff here understands and will help you get through it.

I want to give a HUGE shoutout to Michelle and the sleep study team. They did a sleep study for my…read more7 year old son. When we encountered challenges along the way, Michelle reached out to see how she could help me and my family get through it. They communicated with us really well and assisted us with every step of the way They have such an amazing team and provided great communication with my family Other places took months to get us in, they were able to schedule my son's sleep study within days. Michelle even checked up on my son's upcoming surgery. The service did not just end after the sleep study- they went above and beyond their duty Thank you guys so much! Shout out to Mary Ann, Michelle and to the rest of the team!

The review was for a while ago in 2021, But had a friend run into the same issue at that same…read morelocation. So I was told about this Night-owl device, and was not told I needed to download an app. The app would not install on my device. The antivirus I was using said it was a risk to install the app. After I voiced my concerns about this to the doctor on how to fix this issue, the answer I got back was to contact the manufacturer. Also said, "He did not have time to talk to each person about this item, or he would get nothing done." Also, this device had a 7-day time frame to get this done. So I contacted the night owl. Also noted that the device showed up broken but did not notice it until later. The doctor said he does have an at-home sleep study that is an all-in-one unit you use and return. But that was for Medicare, but could have used it with my PPO. Guessing, the doctor saw my PPO and went with this night-owl device with no support from the Office or from their corporate office overseas in Belgium again, only having 7 DAYS to fix it. The only reason I called that number was in Belgium. Their live chat was offline all hours and my submission for help with fixing the issue went unanswered. Email I received later, and I quoted: "I further note that I have requested the deletion of my phone number and not to be contacted over the phone again. This is a valid request under EU and Belgian privacy laws, no matter where you have obtained my number from, nor your personal jurisdiction." Phone number was listed on 4 websites but at least got the ball rolling. In the end, nothing was fixed. So now I am charged 55 dollars for no support from the doctor's office or the manufacturer on how to fix this issue. I had a dispute with charge with my insurance. I went to another sleep study center and let me use the all-in-one unit, not this device that requires a ton of permission to use on a personal device. Background on me, I have been part of, since 2020, 23 data breaches from all businesses, including insurance, medical offices, you name it, so I am picky about who gets metadata, especially something as personal as cellphone data. Would recommend this office If you have PPO health insurance, stay away from this location.