We have been customers here for years! Great staff! Always greeted by name when we arrive Hugely…read morerecommend!

I have slowly begun to dislike this place. Every time I walk in, I'm greeted by some racist…read moreemployee who butchers my name and thinks it's funny. After repeated instances, I will not be coming back to this unprofessional establishment. I'm very upset with their customer service.

Came in to pick up my dry cleaning. Have been using them for a few months with no issues. They were…read moreable to clean a few polos within a few days. Service is meh. Non of them seem happy to be there. Store itself is a bit outdated. The store could use a deep clean and dusted. Prices seem reasonable. Will come back next time I'm in need of a dry cleaning.

I had an excellent experience and results bringing in my mother's 50-year-old wedding gown for…read morecleaning. The gown needed a good cleaning and to be pressed well after 50 years untouched and aging in a cedar chest. Bridgetown did a great job with the cleaning on the dress, its stains, and the lace. Wonderful, reasonably priced.

Although they weren't sure they could press shirts with snaps instead of buttons, they consistently…read moredo a great job on my husband's shirts and jeans.

I had not been to Braxton's Walton (Richwood) location for several months, so I was not aware of…read moretheir temporary hours of operation, 7:00 - 1:00. Regardless, I walked in the open door of this location at 12:59 or 1:00, and the attendant immediately and abruptly told me they close at 1:00. I have been a loyal customer of Braxton's for more than 25 years and this is the first time I felt there was no reciprocation for my loyalty. Despite the facts that the door was open, the attendant was available, and I had two large bags for dry cleaning/laundry, I was offered no service, simply told they were closed. Given this experience and the lack of any empathy or consideration, I am left no choice but to reconsider my choice for dry cleaning/laundry services. I would have preferred to have addressed my concern directly with Braxton's but their website is informational only. There is no option to contact them or provide any form of feedback.

Overall they do a good job and the prices are reasonable. My shirts are always pressed and…read morestarched perfectly. Our comforter was so-so cleaned but it just might be getting old too. Not a fan of the new 4% surcharge on credit cards. While it doesn't add to much, it's just annoying.

I came here once but will not be back the daughter was unprofessional and rude the mother notice…read moreand looked at her daughter and just gave me a smile.

If I could give Widmers Madison Road Cincinnati less than a 1 out of 5 I would!…read more Claimed they had me on a video asking for washable rugs to be dry cleaned. I didn't and they charged me for it. They were Ruggables/washable and that's what i ordered. I asked them to send me the video. They didn't! And i spoke to one of the Owners. Truly awful Dry Cleaners. December 2025.

I took my favorite dress shirt for laundry clean and lite starch. I was disappointed when I went to…read morepick it up and the collar was as dirty as it was when I brought it to them. I asked why seemingly no attempt was made to clean the collar and was told the collar was dirty from hanging in their store for the past 3 weeks. At that point I felt insulted by being told such a ridiculous reason for them not to have done their job. I've been taking my clothes to that location for at least 40 years, but these past 18 months the service has been poor.

I agree with Dickie entirely. Terrible experience. I took…read moremy trench there because it reeked of smoke after spending an evening in Newport. $12 later it came back smelling the same, only more musty. The person doing the "cleaning" must be quite the smoker or they really are doing nothing at all to our clothes and just collecting money. DO NOT take your dry cleaning here.

Horrible, horrible, horrible. My wife dropped off some clothes last week and we picked them up…read moreMonday evening. The first thing she tells me when I get home is that the clothes smells like cigarette smoke. I'm thinking it's gotta be a mistake. I wish!!! Our clothes reeked of cigarette smoke; it's as if the person actually cleaning and pressing was covering his face with our clothes as he smoked. When I asked the dry cleaners about the smell, they acted as if it was my fault. Needless to say, we went our usual dry cleaners. DO NOT GO HERE!!

I took my Canada Goose coat here to be dry cleaned and it came back with water stains on it, along…read morewith some kind of brown stain. I immediately took the coat back to them and told them I would not be happy unless all of those stains were gone. They agreed to clean the coat again. A week later (and me always have to call them since they never called me when they said they would), they said that the coat is no longer wearable (so they destroyed it) and that they would be filing a claim. The coat was almost 2 years old and in excellent condition and when the claim came back, they only agreed to pay 50% of what I paid for it.

New customer just moved into the area and was told that this was the place to go. Brought in some…read moreof my husband's shirts to be cleaned and two expensive Restoration Hardware curtain blackout panels. Made sure with the manager upon dropping off that these panels would be fine, as the care label says "dry clean" only. One of the blackout panels were completely melted when I went to pick up. To which the manager said was not their fault and they weren't liable for. Again, no one advised there could be any issues in dry cleaning them or I wouldn't have left them. After they ruined them they advised that this just happens sometimes with blackout curtains if they've been exposed to sunlight. No reimbursement was given. Not a great first impression.