I have never had a worse hair color experience. The color is nothing like what I asked for. I…read morerequested a light auburn and I received a harsh, coppery,blazing red. In the consultation, I specifically said I didn't want copper; I wanted something soft and natural. This color is embarrassing; it looks fake and cheap. I was told that it will fade and that each time it'll get closer to what I want. I also was told I could have them put more brown on or I could come back within seven days. I can't imagine, trusting them to put more color in my hair. It was $140 after a 20% new client discount for the color and a cut ( more of a trim).

For $200 I got a splash of color and a trim. Color and cut was nothing close to what I requested. I…read moreleft with wet hair, the stylist didn't even dry it. So over priced, I will not be back.

I'm giving this salon two stars solely because the staff was kind and courteous--but unfortunately,…read morethe quality of the hair service I received was very disappointing. I booked a root touch-up, partial highlights, and toner with Lindsey. I was clear from the beginning about what I wanted: ashy blonde highlights to help blend and mask incoming grays, specifically without orange or red tones. I even showed multiple reference photos and explained that my hair naturally gets brassy in the sun, so initially we need to make sure we avoid those tones and go ashy blonde. She agreed and assured me that it wouldn't be a problem to achieve my requested results. Instead, I left with brassy, orange-toned highlights that didn't reach anywhere near my roots- aprox. 3 or so inches from my roots and she said it was to "add dimension", however all it looks like is grown out brassy highlights just days later. To make matters worse, the stylist acknowledged that the result wasn't what I asked for, telling me that "next time" she would tone it differently and use a heat lamp. I paid for this service now--why should the correct tone wait for a next time? It was also disappointing that my stylist was double-booked. While she went back and forth between myself and another gentleman who was getting highlights and a cut, my wash and toner were done by the front desk receptionist, who was clearly not a stylist. My wash wasn't done properly; after wash was "complete", I scratched under my hair, at the top of my neck at hairline and ended up with hair dye all over my nails--after the wash was supposedly complete. I showed her and she said it was "ok". I also paid extra for a toner, which should have been used to correct the brassiness and deliver the ashy tone I requested. I've had highlights many times before and never had an issue achieving the tone I wanted. This should not have been difficult. Lastly, I was quoted a price over the phone and told that a blow dry was included with my service. At checkout, I was charged separately for a blow dry--one that wasn't even a true blowout, just a rushed dry and a quick pass with the curling iron. When I brought up the discrepancy to the receptionist who gave me the original pricing at booking, I was told, "Oh, I guess that stylist charges for her blow drys." That kind of inconsistent pricing and lack of accountability is unacceptable. My appointment was at 12:30, but I wasn't seen until nearly 1:00, aa she was with a different customer (not the one mentioned earlier in this review). I don't appreciate being double booked as I feel this could be why my service wasn't done properly. The entire visit took almost 3.5 hours--far longer than expected or quoted, bc I waited a lot. By the time she was done, I had to leave quickly for a school pickup, so I didn't have time to dispute the charges any further or push back further on the results of my hair. Again, everyone was kind, which I appreciate--but at the end of the day, I was overcharged, kept waiting, and left with a color I didn't ask for. I won't be returning. This is a bad look for a company who is rebranding and trying to get clientele. I really hoped this would've worked out for the better as I live here full-time and am looking for a new home salon after my previous stylist moved out of state.

Love this salon! It's under new ownership, but my favorite stylists are still there. Recently had…read moremy roots done by Audralynne. She is efficient and friendly. They have added a stylist for braids and a permanent jewelry bar. So fun!

When my original stylist left Robert of Philadelphia in early 2023-- I started with someone who…read morehad been working for years at another Robert of Philadelphia location. I paid this new stylist hundreds of dollars in tips for over 2 years until mid-January of 2025. I also paid Robert of Philadelphia for color and cut for myself and my sister at over $800 per visit - totaling thousands of dollars from 2022 until January 2025!!! I had last been to Robert of Philadelphia during the Christmas 2024 season. On January 3, 2025, I underwent Cardiac Angioplasty with 3 stents at Rooney Heart Institute and have been recovering since the surgery. I made an appointment in mid-January to make "me feel better" by covering my gray hair and getting my shoulder-length blunt cut trimmed. The stylist was so excited about another client who was flying in for the day that she was not focused at all on me. She paid so little attention to me that she butchered my hair!!!! While my hair was wet, I screamed when I saw that she had cut off over 3 1/2 inches and chopped off the back of my hair to be shorter than the front!! She told me that once it was blown dry, it would be the same shoulder length, straight-across blunt cut I always had. She also, in a very dismissive tone, told me -- "you were going to get hair extensions anyways." With that she handed me over to another stylist and left the salon. The second stylist confirmed that my hair really was barely chin length and at different lengths front to back. The two salon receptionists also confirmed that this was not what I had requested and did not charge me for this fiasco. I have made several attempts to contact the owner, his daughter or his son, but they have refused to respond. I went to get extensions at a top Naples salon. I was told they couldn't help as the cowlick in the back of my head would always separate. So bottom line, I will have to look for a wig at my own expense. As I have at least 4 witnesses who can be deposed that my hair was botched, I've been advised to sue for the cost of a wig. This is how caring and client oriented this salon is - especially to a long-time client who only wanted to "look better" after 6 hours of cardiac surgery!! Shame on the salon. Shame on their stylist.

I have visited the Naples Village location twice now and I think they are an incredibly impressive…read morebusiness professional and client focused. Maggie colored and blew dry my hair. She is clearly a master at what she does, and knows how to blow dry so that your hair stays for quite some time. I had requested a Mani Pedi and Melinda make sure that I wad well taken care of. Both of them and the staff were just delightful and I'm so pleased that I found Robert of Philadelphia. I will be back!

The salon has become overpriced unfriendly and does not cater to long time customers. I'm very…read moredisappointed in my overpriced haircut done by Michelle. I'm also disappointed that I wasn't told until check out that I would be charged for a missed appointment. The appointment I missed was in large part due to their faulty notification system. I have been telling them for years that I never got text messages from them that, there seemed to be a problem. I even reminded them of this fact when I made my new appointment. low and behold, partly my fault due to a typo made in my scheduler, I missed my appointment. The day that I was calling to self-confirm my appointment turned out to be the appointment day. I was told that I had missed the appointment that day. Surprisingly they didn't call me when I didn't show up. I'm only five minutes away from the salon and could have been there immediately Instead they kindly booked a new appointment. That took a few phone calls including one with the owner, never was it mentioned that they would be charging me for the missed appointment. It was not mentioned when I was making a new appointment, not when I arrived at the salon, not during the services. Only when I was checking out after having opted for an expensive but in effective conditioning treatment plus over tipped the stylist considerably plus elected to buy some products and then I'm told that the reason the bill is so huge is because I was being charged for the missed appointment. I did not see that information written anywhere at the front desk. I guess an establishment always has the right to do this, but I think notifying the clients in advance prior to the new charges is a good idea. Over all I'm surprised at the very shabby treatment I was given. I have been a client at the salon for more than eight years. Very disappointing treatment that I took as a message saying we don't want your business. I would say stay away! The salon is overpriced, offers ineffective expensive treatment and there's much more attitude than a business providing personal services should exhibit.

Amazing salon, with an owner of integrity and ethics. Too…read morebad about the fake reviews from disgruntled fired employees, I feel your pain. This salon provides a respite from all the chaos in our world and they care about you and your hair! Keep it up, ignore the haters along with the fake Yelp reviews.

I was very nervous about going to a stylist in Naples because I needed color on my reddish hair. i…read morespoke to Jeanine on the phone and booked an appointment with her. She listened to my concerns, spent a lot of time talking to me about my expectations, and even specifically bought the color combo that I needed for my hair. I can't recommend her enough. She did a wonderful job! And her shop is very nice, clean and conveni!

I had a young lady named Coleen and told her to do whatever she thought was needed! She colored my…read morehair black which hadn't been done for thirty years and cut off like three inches ! I was shocked! I walked out a new Man! I attended my class reunion with a new suit shoes and haircut! I highly recommend her services!

When I moved to Florida, I was panicked about my hair. I had mousy brown hair that had been…read morebeautifully changed into blonde hair with highlights by a professional in New Jersey . I found Ann Crawford and I never looked back. I've been with her for four years and will stay as long as I can. Ann is one of the best colorist I have found. My hair now is turning white in the front and dark brown in the back. Two different colored roots and my hair is beautifully colored. Ann is very professional and a true artist.

If you're a guy, no need to apply. I was a loyal client of…read moreAnn's for 2 or 3 years. I also referred 3 of my friends to her. Last time I was in, she told me she's no longer cutting mens hair. Fired us all. One of my friends had had a stroke and she wouldn't even cut his hair the last time. Palmed him off on another girl. Never been treated like that by a hair stylist before - or even heard of it. Alls good though, found somebody better just up the street at half the price.

I have been coming to this Salon since 2018. Phoung has been helpful and very professional. I look…read moreforward to my appointments. My husband does too.

Cancelled my 2 kids haircuts the night before (10am appointments) after I already confirmed.read more

When I moved to Estero 2 years ago, I needed a new hairdresser and posted on social media looking…read morefor a recommendation. Sherry reached out and offered a free consultation for my hair before booking and have been seeing her ever since for haircuts and highlights. She is by far the best colorist I have had and her customer service is exceptional! My two girls and husband now see her regularly for their haircuts and we highly recommend her.

**1 Star** This was…read moreone of the worst customer service experiences I've ever had. The perm I received was completely unsatisfactory. I contacted Sherry immediately and simply asked for the opportunity to have it corrected. I accidentally missed the first redo appointment after mixing up the schedule. I immediately apologized, accepted full responsibility, agreed to pay the $50 no-show fee, and asked to reschedule. After I repeatedly followed up, Sherry finally agreed to a new appointment. Then, at the last minute, she canceled the confirmed appointment and ultimately refused to redo the perm. What is most disappointing is not just the poor quality of the work, but the complete lack of accountability. I admitted my mistake, offered to pay the no-show fee, and made every reasonable effort to resolve the issue professionally. Instead, I was met with delayed communication, a canceled appointment, and a refusal to stand behind her work. I paid $144 and was left with an unsatisfactory perm and no meaningful resolution. If a business is unwilling to correct its own work after agreeing to do so, customers should think twice before trusting it with their time and money. UPDATE - in response to the owner's response: If there is 0 star. I would have chosen it! You are such a liar! Thank you for your response. Unfortunately, it does not accurately reflect what happened. After the unsatisfactory perm, I gave you every opportunity to make it right. I accepted responsibility for missing the first redo appointment, although the scheduling mix-up could have been avoided had the appointment been entered into your appointment system as your appointments normally are. I agreed to pay the $50 no-show fee and repeatedly asked to reschedule. You eventually confirmed another redo appointment, then canceled it at the last minute and ultimately refused to correct your work. I also waited over 30 minutes for my original scheduled appointment. This review is not just about the poor perm--it is about the lack of professionalism and customer service after I made every reasonable effort to resolve the issue. I stand by my review.