Where to begin on the clusterf@#k that is Trinity Total Healthcare. First, the girl at the front desk. You'll know her when you see her - the cute petite 21 year old who sits at the front desk and is 1) unhelpful; 2) patronizing and 3) inefficient and full of excuses. Her attitude is slightly excusable because I would be angry at the world if I'd peroxided my hair as much as she had. But when it comes to my health - I want someone who will offer me a smile and solutions. If you manage to get past the gatekeeper, you'll experience all sorts of inefficiencies with the rest of the personnel. Months of delays in getting prescriptions filled. Lost requests. Unreturned phone calls. And a mountain of excuses on it all. Bottom line - if you don't think your chocha deserves 5-star service, stop by this clinic. Otherwise, I suggest you take your business elsewhere. read more

I'm a little disappointed that this facility moved to El Dorado. This isnt the reason why I'm updating my review. For the past 1.5 year, I've been coming here and I've always scheduled my appointments way in advance. It seems this business keeps changing their business hours. They would call and leave a message to reschedule. I would call back, leave a message and they would not call me back. I've even send them emails. Basically, they are really hard to get ahold of. I've had to reschedule my appointments frequently because the nurse couldnt make it in, the machine is not working, or the receptionist put the wrong date or time of my appointments. It's kind of frustrating. Another con about this place is that they expect you to be there 15 mins early to check in. Every appointment... I've waited 15-45 mins after my scheduled appointments. Regarding the laser results, I've had different areas of my body lasered. One area of my body was lasered 12 times (highest level 7) and the hairs are still growing but thinner. I'm not sure if its my body or the machine is not that strong. Maybe this is the reason why it doesnt hurt as bad as other machines? I've decided that I'm not going to get anymore lasers from this facility. Dont get me wrong, the staff are really nice but the business itself is unreliable. read more

This place is now CLOSED, just so you know. It may seem useless to write a review on a place that just closed down, but just so I can get my frustrations out there, I'm writing one anyways. I have to agree with the other reviews that say that the front desk staff there were rude and unprofessional. They really did not give a flip about you. I was constantly early by about 10-15 minutes for my appointments, but was NEVER seen on time. Now don't get me wrong, I can understand that appointments run long and what not. That is not what I am upset about. What I AM upset about is that they wanted to charge me $50 when i was less than 5 minutes late for one appointment, when I am normally early and when they never see me on time anyways. Five minutes? Really??? (In the end I didnt get charged. I just signed a waiver saying I wouldn't be late again, and that if I was that I agree to pay $50 bucks.) More than once I have received a phone call CANCELING my appointment without explanation only a couple days in advance. What kind of business does that?? Also, it was nearly impossible to reschedule an appointment unless you went to the office in person. Seeing as I live in Modesto, driving down to Elk Grove just to make an appointment was out of the question. I tried to reschedule a laser appointment and for WEEKS I was unable to get a live person to handle my inquiry. I even sent them e-mails and left several voicemails. NOTHING. NO REPLIES. Laser hair removal is a time sensitive thing too, so you can imagine that my results were affected by their lack of professionalism. The only saving grace is that the nurses that actually did my appointment with me were very courteous and personable. One star for that, and nothing else. I'm glad they are closed now and moved to El Dorado Hills. Even though the EDH location is much farther from where I am now, the staff there is much more friendly and professional and prompt. Definite upgrade. read more

I just received a phone call from Dr. Goodwin. Within a few seconds of talking to her, I was annoyed. In my opinion, the first thing a person should do when talking to a client who was not given the expected level of customer service is apologize. She did not. This makes me angry every time, so I was pretty irate during the conversation. She didn't ask about my problem and I wanted to make certain that she knew what it was so I recounted my experience on Saturday while she tried to talk over me. She was saying that emails had gone out to her clients. I never received such an email, nor was there any follow up to these emails. It's also clear from another review on here that phone calls were made. I received none. Then, since I was making her angry by being rather difficult over the phone, she began to tell me how she doesn't have any office staff this week and has to answer all these phone calls from angry customers and is also not very happy and now has to listen to pissed off (my wording not hers) people in almost as angry a voice as I was using. I'm a CUSTOMER. I provide your income and livelihood not the other way around. You should be calling to apologize for the inconvenience and trying to make amends in order to retain my business. Not just calling to reschedule the appointment that you failed to show up to (I'm particularly annoyed here because I was lectured at my initial appointment about the importance of showing up on time or losing my appointment). If I had a good experience, I was planning to use your services beyond the Groupon I had purchased. Thank goodness I hadn't spent the full amount of money for the services I am ultimately not getting. I can tell that this update is a little all over the place because I'm still upset over the phone call. I can easily sum everything up with this. Dr. Goodwin may possibly be great in the exam room, but has no business sense. She doesn't know how to deal with upset clients. Her ability to staff her office adequately is lacking. All of this translated into a very bad experience that I will not duplicate and recommend other avoid. read more

I did the groupon laser treatment. I'm on the 6 treatment for a brazilian area. I have had absolutely no change and I'm on the 6th. Every time I do show up for my appt they are always late. But, I'm more upset as to why it didn't work the RN didn't say to much about it just that she didn't know and they are very inconsistent with their treatments between all of them. One RN did my treatment for a long time and then the next girl said 'oh she worked on you for a long time last trearment' and I said yes because I'm not seeing improvements and that lady did not even come close to the same amount of time. So not only did I drive an hour from where I live 5 times and wasted money, but my laser didn't work at all. Pretty bummed. read more

I don't know the name of the El Dorado location they went to, but in case you've stumbled across this page instead for some reason, I do not recommend getting laser hair removal with them. None of the techs that did my brazilian bikini treatments did it the same way. Get on the same page. I never saw them clean the parts that make contact with your skin. You should clean it in front of people like tattoo places open fresh products in front of you or how phlebotomist open needles in front of you. Also, one of the techs ran the probe STRAIGHT down the middle. There's no hair there. Why are you causing unnecessary pain, awkwardness, and laser exposure? read more

Only giving a star because I have to give one. This is an unprofessional, horribly ran office. They schedule far more than they can accommodate. When I said an hour+ wait time, MULTIPLE TIMES, was unacceptable the girl at the front got attitude with me. Really?!?! I had an appointment Biotch! It's so not even worth the groupon price. The frustration, the waiting, the imbeciles they pass as employees.... RUN AWAY!!!!! Funny their description says appt only. They don't know the meaning of the word. read more

Here is an update on the world's worst "family practice" office. As I went to leave two months ago I was enticed to stay by Dr. Fong's assistant. saying that she would be staying and that I should feel safe and secure. I called my insurance and said that I would be choosing Dr. Fong for my primary. needless to say that was the worst decision I made. I should have gone with my experiences and instinct. I have since received an e-mail saying Dr. Fong is leaving, there is no more family practice and we are out of luck. The e-mail gave us less than a month to find a new doctor. This is not TOTAL healthcare, this is not healthcare period. I want to be able to trust my doctor with my life obviously, but I would not trust this practice with my enemies scary looking mole. RUN far far away from this place and find someone who cares just as much about you as a patient as you would your own family. read more

OMG! This place is horrible! No one ever answers the phone. No one ever return calls that are left in voicemails. No one response to emails. The office manager is very rude and uncaring. There are probably a lot more issues because there's such high turnover rate for staff (besides the rude office manager). The only good thing about this place is Dr. Goodwin. If she wants her business to be successful, there need to be a complete overhaul of customer service. Update: Just found out that they're getting rid of Saturday hours and will eventually phase out their evening availability as well. This place is sucking more and more. ugh! read more

I've called them several times over the last few weeks with NO call backs about my prescription... Every time I call I have no option but to leave a message. This place has gone down hill and lost my business. read more

I too did the groupon laser treatment. My 6th(final) treatment was two months ago. And my underarm hair still grows. I can tell it got "thinner", but not "removed" as they promised. I paid my money for removal not for thinning. Am pretty upset with the result so I contacted Groupon but they said they cannot do anything about it. Bummed. Like other customers said, every time I did show up for my appointment I had to wait for 20-30minutes, and there were no one else in a waiting room. Strange. I certainly do NOT recommend this place to anyone. read more

The only reason why they are getting a star is because the laser hair treatment actually works. But the staff is disorganized, twice they cancelled my appointment without fully notifying me. They claim they left me a message but I did not receive it. There is always at least a 15 minute wait. It seems like the staff is used to such complains because after my 3rd disappointment I finally complained and the front desk person could care less. She had an attitude and did not even offer an apology. I am just waiting to get my last few treatments over with. Not going back ... totally not worth the groupon deal. read more

Horrible customer service. First it takes three phone calls and being in hold for about 15-25 minutes before speaking to the receptionist to make an appointment. It takes two-3weeks for an appointment unless your schedule is fairly open. The receptionist will nor return calls nor do they give appointment reminder calls. Note, when you book an appointment 4-6 weeks out a reminder call would be helpful. The laser hair removal is not consistent. I am getting a Brazilian and the results are not good. The nurse goes over the area really quickly, they want to get you out in 5 minutes. Where she did use the laser correctly i am seeing results. Overall, due to the lack of customer service i will not return nor do i recommend this place to anyone. read more

I LOVE LOVE THE ALMA LASER TREATMENTS!!!!!!! I have family and friends that have had laser hair removal treatments and have heard horror stories of the pain and dissatisfied because the hair came back or isnt all the way gone.... i have to say, i have had the opposite experience here. Sure the laser is warm and uncomfortable at times, its not suppose to tickle... but the extreme pain, NOPE. And I had my brazillian and underarms done... I highly recommend this place... everyone is very nice too!! read more

Horrible place, I recently bought a group on, and was trying to contact them but NO one answers the phone calls, I left voicemails and no one responded again, I drove to the shown address(it turns out their not even located there) sent out an email still NO reply! So I finally contacted group on to get my money back. read more

Think twice before buying a Groupon for laser hair removal from this place. I've had hits and misses with the office staff, a phone message that was NEVER returned to this day, and straight up lying to me that because I was 5 minutes late they took a patient ahead of me (for my 20 minute laser procedure) and I had to wait, when 10 minutes later the person who performs the laser work came in from an obvious off-site lunch break and called me in 5 minutes after that. So, what was that again about making wait to accommodate a patient who was on-time? I mean, wow. I chose the full Brazilian. The first two treatments were very fast, and apparently didn't include the "full" part that includes your bum area, which I learned on my 3rd appointment from a new person who said the lady that did my first two was fired. So, didn't get my money's worth there. On my 5th treatment, a third lady worked on me, and did it for a very long time - APPARENTLY as long as ALL of the appointments were SUPPOSED to be... including my bum. I don't know if you get the same inconsistent treatment if you are a full-paying customer, but you definitely don't with a Groupon (is it really a value then?) My sister had the same inconsistent experience as me - we didn't get the full-value of what was promised on the Groupon. I bet had I gotten it, I'd be very happy with my results. Unfortunately, I think I only got 3 actual treatments from the 6 that I purchased. And the lack of results to show for it. read more

I purchased an expensive groupon for 6 laser hair removal treatments (large area) with Trinity Total Healthcare in Elk Grove. This office has cancelled on me 3 times! I have only had 2 of my 6 laser appointments - the RN at my first appointment several months ago, stressed the importance of keeping all my appointments within a 6 to 8 week window otherwise the laser treatments would be ineffective. The first appointment they cancelled on me was with less than 12 hours notice, the second appointment they cancelled on me was the reschedule to the first one they flaked on (their office didn't even bother to call and tell me the 2nd appointment had been cancelled and I live over 30 miles from their office!!!) The third appointment they cancelled on me, I only found out because I was proactive and called their office the day before to make sure they weren't going to cancel on me for a THIRD time!.. and sure enough, they did! Then the receptionist had the gall to ask if I wanted to reschedule for a FOURTH time! There is NO WAY I trust this company to honor their appointment commitments. Enough is enough!! I want my money back!!! read more

I purchased the groupon deal for laser hair removal and unfortunately this place is extremely unprofessional. The three times I have had an appointment here they are always late. I like to be punctual so I arrive 5-10 minutes before my appointments, and those three times I have been there, I am the only person in the waiting room. My appointment time comes (still no one calls my name), then 10 minutes pass my appointment time (I'm still waiting), not until 20 minutes after my appointment that I am finally seen. I have brought this up the last two times I have been there and they inform me that the "nurse" is still finishing up work in the back yet I have never seen anyone leave then why do they book my appointment for a certain time if they are going to take their time to see me. Their laser is not the greatest either. I have had laser work done at other offices and have noticed results. I asked the nurse that has been doing my laser at this location if she has increased the level since the last couples times I have been there and her response was "I do not remember what level I used". I would think as a Registered Nurse, you would document everything so that the patient could get the best results. I brought this up to their office manager and I have yet to hear a response (It has been more than 3 weeks). I took a gamble purchasing this deal from Groupon and I would not want anyone to come here for any of their services. Unprofessional, not punctual, and the RN's do not follow proper protocol. read more

This place is horrible! They only take appointments on certain days and they've canceled on me and rescheduled me on a day that they were closed. I bought a Groupon through them. They say 6 weeks in between appts but they can't fit me in, they're like two months apart. If you are late, you forfeit your appt. But I've waited about 30 minutes each time. They are so short staffed I don't know why they are running another promotion. Go elsewhere. They all cost about the same. I'm so annoyed that I'm not going back for my last treatment. Their customer relations is so awful. I'm convinced that they don't pick up their phones so people can't reschedule, making them lose their sessions because they can't handle the client load. read more

I LOVE Dr. Goodwin but I can't stand her incompetent staff. They NEVER answer their phones and they keep changing their hours. I left half a dozen messages once and they NEVER called me back. I just got the "oh it was you who kept calling attitude" when I finally managed to speak to someone after my 10th phone call. It's seriously really unprofessional. It's unfortunate because Dr. Goodwin is amazing. She needs to update her hours on her website and get new staff members. read more

I purchase a lazer removal groupon. It did not work, and all six appointments were canceled and I had to reschuled. Trinity Total Health Care is very unprofessional. The manager was very rude. Its amazing there still in bussiness. read more

This clinic has been the worst healthcare experience I've ever had. If I could give them negative stars, I would. Their policy of coming in twice before seeing a doctor is inconvenient, to say the least. The first is to fill out paperwork and give them a co-pay. Then you make another appt. for the actual doctor visit. So - I went in for routine annual physical & check up. Had a few concerns... so Dr. Fong ran a few tests. After calling them 8 times and leaving multiple messages, I've yet to hear back from them. Nothing, zip, nada. If this is total healthcare, we're all doomed. Save your time and money and go elsewhere! read more

I have had a great experience at Trinity. I can't attest to the obstetrics, but I can for laser hair. The office is clean and updated, the staff has been friendly, and they have a nearly pain free laser. This is my third Groupon for laser hair, through three different businesses. After dealing with a HORRIBLY rude nurse, leaving me in tears, at Skin Renewal Center in Davis, I have been pleased with my experience here. I have come to realize through other Groupons that you get last priority for appointments compared to full paying customers, so I expected to have a month or so wait to get in, which was right on par. My first two appointments did have a significant in-office wait time, due to the fact that the overworked doctor herself was performing the procedure. She was very friendly though and never made me feel rushed. For $2200 off the price of lower legs, I was willing to deal with a little wait. Since then, a nurse has been doing the procedure, and the availability of appointments and in-office wait have dramatically improved. Overall, I'm very satisfied and absolutely LOVE my smooth legs!!! read more

I walked in a few minutes late to my appointment- my bad. I bought the groupon and have been VERY excited to use it as it was a phenomenal deal. As I walk to the front desk at 3:03 (my appt was at 3), A woman in her 20's, Alex, greets me. It takes her a few minutes to find my name and tells me that my appt was yesterday. I look at her not really saying anything, trying to convince myself that maybe I'd written this down wrong... No way. This was life changing for me- no way. Then she says oh wait, no... It was at 130. I tell, Alex, no... I have I written down in my phone for 3pm, today. She asks who I spoke to... Really??? Does it matter? I made this appt over a month ago, I spoke to two different people and I have no clue of their names. She says I'll have to have a seat and wait while she asks Victoria if she can see me somehow. I wait for 30 minutes, as another patient arrives, 15 minutes late for her appt, and is handed a clip board to fill out her information on by the other, professional and pleasant receptionist. I hear Alex answer the phone and lie to someone, saying she's with another customer and to hold... Then I hear her lean over to the other receptionist and start talking about ME and my "story.". 30 minutes later, Alex, calls me up to the desk an says that unfortunately bc of the area size I am having done, Victoria cannot see me today- Victoria says that if it were any other size area, she could have accommodated me.. What?? This was not my fault, I tell her. I did not write the appt down incorrectly. She then tells me that because I cannot produce the names of who scheduled the appoinent they have to go by what their computer says. Which is it, Alex? Did Victoria say she could not see me or is it because I cannot produce the name(s) of who scheduled my appt? Needless to say, I am not fond of this practice. They also advertise under the premise of being a family practice as well. Repeatedly, I heard the receptionist tell people as they called that the MD that use to be with them, is no longer there and that they will no longer be a family practice. In short- unprofessional and shady. I should have known with that kind of price. read more

Never had any issues with this place until recently. Everything was going great and I scheduled my last appointment 2 months in advance. When I arrived for my 8:30 appointment, the place was deserted and it is supposed to open at 8. They finally arrived at 8:45. I sat in the waiting room forever and was never acknowledged until someone finally said that the nurse didn't show up and I needed to reschedule. I live two hours away and took the day off work just to come to this appointment. I finally left at 9:30. No one even apologized or said goodbye. Even when they arrived in the office they didn't call any of the other appointments to let them know. Only when they showed up did they find out they could not be seen. What a joke. read more

So far so good. I recently purchased a laser hair removal groupon. I called and was able to make an appointment for the following week. It would have been sooner had I been available. So that was a bonus. I like prompt service. When I arrived for my appointment I had a very short wait. Second bonus. Once inside I had a very friendly knowledgable nurse named Michelle. She answered all my questions. Once I was comfortable we began. It took about 10-15 min total and it was relatively painless. Not pain free. On a scale of 1-10 it was maybe a 1.5-2. I had no redness or pain after I left. Nor did I require any after care. Over all I was really pleased. I'm starting to notice results. I will definitely follow up towards the end of my treatments. 1 down 6 to go. Per the nurse she said I'd most likely need at least 6 based on my hair/skin type. Hoping for good results! read more

I bought a package for the Vaser Shape and I have been nothing but satisfied. My results have been beyond my expectations. The Vaser with diet and exercise has taken 15 yrs back for my stomach without surgery. Alex really knows her stuff and the results have been awesome. Since I started I've lost 10 inches, ya 10 inches! Staffing was troublesome at first but they quickly took care of that. I highly recommend this office for Vaser Shape. read more

Update: Had 4 appointments so far. Not one appointment has been on time by Trinity, in spite of me even showing up early to all of them - all have been anywhere from 10 - 25 minutes post appointment time, and I schedule my appointments in the morning. Every appointment has been with a different technician as well, unlike other places where I became familiar with my technician and she in turn followed my progress closer to make sure treatments were working. In addition, the laser treatments don't appear to be working well, even after I asked the technicians to use a stronger setting. Finally, when treatments are done, I am handed a rough paper towel to wipe away the gel, rather than a soft wash cloth like other facilities, which does not feel good at all. I wish I had a positive experience like some of the other reviewers, because I really am desperate to find a good day spa/laser treatment business in Elk Grove. Original post: So far not impressed and I havent made it to my first appt. for laser hair removal. I called two weeks ago and left a detailed message, yet no one called me back to schedule an appt. I called again, left another message and received a call back 4 hours later only to be told that the soonest they could get me in was no sooner than a month from now because they're super busy. My 'deal' is not looking so good right now. We'll see what happens in a month... Stay tuned. read more

I am not even sure where to start. I purchased a groupon, and yes, the wait time wasn't too terrible, however, the treatments were ineffective. I had seven laser treatments for hair removal for my underarms, and I have to shave every two days still, and this is after SEVEN treatments. I had eight treatments, yes, I was suckered in early in the treatment of my underarms to purchase more laser hair removals, on my Brazilian area and I would say that I still have to shave about every three to four days. I have had appointments scheduled for me on days they were closed, I have had appointments scheduled at times, when no one was there to do the procedure and given the excuse that the doctor that was performing the treatment drops her son off at Christian Brothers High School before coming in so she doesn't get there until 9:00. WHY would you schedule a patient at 8:30 if the person performing the procedure won't be there until 9:00. If you are three minutes late, you forfeit your appointment and the entire treatment, not to be rescheduled, but you can make me wait over 30 minutes when you KNOW that no one is going to be there. I work too, and I took time off for this appointment, and the doctor herself can't be there on time. This is one bad place. I have since moved on to Perceptions in Fair Oaks. They are professional, informative, helpful and best of all on time. It does have a little bit of a stinging sensation, but I not so bad that you don't go back. Best part of all.....after just two treatments on my legs, I am seeing some potential for success here. IF it is effective, like I hope it is, I will pay them to do the job that Trinity couldn't or didn't do, and get my underarms and Brazilian done again, by professionals that are considerate and effective. This unsatisfied customer has moved on. read more

I've been calling the office for the past 3 months trying to schedule an appointment - not once has anyone answered the phone or returned my messages. I haven't received any laser hair removal services yet, so I can't comment on that aspect, but the patient/customer service is terribly unprofessional!!! read more

This business moved to El Dorado Hills without notice and refused to give me a refund for my final appointment telling me that "it really wasn't that much further for me to drive." They had to reschedule nearly ALL of my laser appointments because they mis-scheduled them to begin with. They do NOT answer their phone or return calls. I wish I could give NEGATIVE stars. Shame on them! read more

I went to Trinity Total Health Care for my Ob doctor and it was the worst! very unprofessional, NO call backs, NO emails back, never saw my Dr only fill ins, no straight answers about any questions even medical questions. My family moved so i got a new Dr and TTHC didn't send me with any safety just in case papers for the 1500 mile trip. To top off my frustration im trying to get my medical records from them and i cant get hold of them! Both BOTH fax numbers don't work. The phone numbers don't work. And again no email/call backs! My current Dr is now fed up and is looking into the procedure she need to take. This is my third pregnancy/baby (1st at tthc) and i would advise anyone to STAY AWAY! I cannot receive the treatment that a pregnant women needs from my new Dr because they don't know what shots or testing, ect that i have received. So now my baby is at risk and i no longer have a peace on mind. Stay away from Trinity Total Heath Care! read more

Total rip off. I purchased a Groupon for laser hair removal for a large area. Did 6 treatments and all the hair is still there still as bad as it was. I paid $300 to waste my time going to appointments that were rescheduled, multiple times, and they couldn't wait 20 minutes for me but I had to wait minimum 20 minutes every appointment for them. I have the perfect case for hair removal, light skin/dark coarse hair and it didn't work at all. I've done laser hair removal before and I know 6 treatments won't get all the hair but at least it got some of it. Also, that laser actually felt like it was doing its job. I don't think they know anything about hair removal, they just have the machine that gets warm and shines light. One positive is that the RN was nice, but you can be as nice as you want and stab someone right in the back. I bought this Groupon because I don't have a lot of money due to massive student loans but am desperate to remove embarrassing hair. Thank you Trinity for taking advantage of me. read more

I purchased a Groupon for the extended bikini hair laser removal and was very unhappy with the services that were provided by Trinity for many reasons. My second hair laser appointment was scheduled a month in advance and was cancelled by their office the day before the appointment. They were so booked that it was six weeks before I could get another appointment. The office rescheduled my sixth appointment twice, which was again scheduled a month in advance and cancelled the day before, and wasn't able to be treated for three weeks after my initial appoinment. As mentioned by the other reviews, they were always running behind, so wait times for an the scheduled appoinment was 30-45 minutes. Also, the skill of the technicians varied. One of the technicians was placing the laser in the crevass where it SHOULDN'T have gone!! Needless to say, the heat from the laser in that sensitive tissue area made the treatment extremely uncomfortable. Because my appointments were cancelled and my treatments were more that a month apart, my results were poor. I would not recommend Trinity for anyone. There are many other professional laser hair removal services provided elsewhere. read more