Would have listed minus stars if possible. October 2017 contracted to replace a frosted pane & to…read moretint several other windows. John either had excuses why he could not make appointed time, didn't return calls & texts, and eventually resorted to being untruthful. Had paid deposit which after several promises he failed to return. It is now almost April & we had work done by someone who did a wonderful job & showed up when promised. In all fairness he did replace one piece of glass which cost was no where near what the deposit was. Read his Better Business Bureau reports-I wish I had prior to contacting him. There are too many honest contractors on the lake & this man is definitely not one of them.

Athens Glass-John Berkley was contracted to install replacement windows in our home. He took…read more$10,000 from us as a deposit to order windows with a promise to start work in three weeks. That start date passed. I contacted John Berkley about delay, he always had the excuse work would begin the next week or within 2-3 weeks. After many phone calls, John Berkley admitted to me he spent the money on something else other than the windows. John Berkley has promised a refund but I haven't heard from him nor will he answer my phone calls. I

The service provided has been exceptional. After installation, there was a minor issue that was…read moreaddressed immediately. Two of the windows in the house were broken/cracked when it was purchased. The builder-grade aluminum windows were worse than I realized... since Window World replaced them, the temperature and sound infiltrations are minimal!

We have hired window world a couple different times to replace our old windows. They are very…read morecourteous, professional and friendly. I absolutely love their windows and they come with a great guarantee. Every time I know someone that is looking to replace a window or their whole house of windows, I recommend WINDOW WORLD. Thank you Window World for being such an amazing company.

I just got new windows for my home today (2/16/26) and this company did an amazing job. Chris &…read moreBecca Pounds (owners) kept me informed of my window installation process and installation date. Their installation team did a great job; was very professional and made my window installation a seamless process. Their prices was within my budget and my windows are beautiful!!!

The owners were very nice and involved in every aspect. They communicated thoroughly throughout the…read moreentire process. They did the job on time and the crew was very polite and friendly. We did have one hiccup with two of our windows made too big by the manufacturer. The owners got them reordered and installed quickly. All in all a solid experience and I would recommend them.

Rhonda and Dan were great. Replaced all the windows on our house last year and everything still…read morelooks like it did when it was installed. Very happy with their work.

We just had Pro 1 put all new windows in our house and WOW do they all look fantastic! The crew…read morewas done in a few hours, they were very friendly, answered all our questions and concerns, and left the house cleaner than they found it! Can't say enough good about them! Thanks so much Rhonda and her crew.

Hired them to change out multiple windows due to stains and condensation. Their quality and service…read morewas excellent. Great communication and was a much better value compared to changing the entire window. Will definitely use again.

Giuseppe and his team did a great job. The installation wasn't completed to my satisfaction and…read morethey promptly came back and resolved the issues.

due to tech reason they respond pretty late but indeed showed their professionalism by close…read morecommunication with me once found out my enquiry.

From the owner: Action Glass provides commercial glass services, residential glass services, tub & shower glass,…read moreboard-up service, and emergency glass services to the Gun Barrel City, TX area.

The house we had just bought had 13+ failed windows and broken patio doors, and I researched window…read morecompanies to get quotes for just going ahead and replacing all of the windows so they would all match. If you've never been through this process, it's incredibly confusing and frustrating: every window manufacturer changes aspects of their ratings so it's very difficult to compare apples to apples and it's hard to know why pricing varies. And... be prepared to see some numbers that will make your eyes pop. I ultimately selected Energy Window Solutions in no small part due to Rich Ursetta. I was hesitant about which company to choose for window replacement initially, but Rich really won me over. His bid was certainly not the least expensive quote (but he wasn't the most expensive either), but here is what really made him stand out. 1. Rich is not just a sales guy. A lot of the window outfits have a sales guy with little field experience who gives you a quote and then passes the baton to the next team. Rich was my point person and advocate throughout the entire operation and he's been through it all and he does all the sales and measurements himself (he has very high standards). He has decades of experience in this industry, is *incredibly* knowledgeable, and also has a construction background. I didn't appreciate the value of this until issues came up and the job was finally complete. He can explain any aspect of windows that you'd ever want to know, is familiar with the install process, can work with GC's or other trades to ensure the windows are installed the correct way, is meticulous with his measurements, and helps you understand and navigate the window industry in general. (For example: Many window outfits promise a warranty and then go out of business 10 years later, so pick a well-known and established company.) Energy Window Solutions offers a lifetime warranty and they've been in business a very long time. Also, a testament to him, during his *quote*, he noticed that my concrete underneath the patio doors wasn't actually touching the bottom of the doors by about 0.5 cm. This was a critical detail that numerous other people missed, including two property inspectors that I hired before purchasing the house. 2. Rich is accountable, prompt with responses, stands behind his work, and gets things done RIGHT. I learned an incredible amount about windows from this experience, including how any wood rot exposed when the old windows were removed needs to be corrected and replaced. His install team (Kurt, Steve) is top notch, nice and friendly guys, and did a beautiful job with all of the carpentry for the new flashing and woot rot replacement. After the install was done and the bill was paid, I noticed that one window was leaking. I called Rich and in less than 24 hours his install team was back to correct the issue. It was due to an old piece of flashing they had originally opted not to replace, but ended up correcting it after the fact at N/C. (They had replaced everything else, but they said that one seemed fine, turned out it wasn't). On a big job like this, things happen and what's important is how they take care of you when they do. That is the level of customer service I've come to really respect and admire from Rich. Before/during the sale, he must have been out to my house at least 10 times for everything from keeping an eye on the install, to double-checking measurements, to talking to my GC about how the concrete patio should be poured, to even hopping over my fence (!) on my request to take some measurements when I wasn't available to be there. After the sale, he treats you like a friend and takes care of you. 3. The windows are fantastic. They look amazing, super high quality, feel cool to the touch even on a hot summer day here, and Rich even suggested some changes to the window style on one of the windows that I didn't fully appreciate until it was installed. I couldn't be more pleased and enthusiastic about recommending Rich and Energy Window Solutions. And make sure to check out "Dutch Shine Window Cleaning" to shine up your new windows, AMAZING!

It is with great pleasure that I recommend Energy Window Solutions. We have already noticed a…read moresignificant decrease in our electricity bills. The windows are certainly efficient and help keep the house at a controlled temperature. In addition, the noise from the outside is significantly diminished. Not only are the windows beautiful but they really live up to their advertising! We also had a custom window made and it is just lovely. The customer service provided by Richard, the President, and his team of professionals was outstanding. Richard even took the time to follow up after the job was complete to make sure we were completely satisfied. We give Energy Window Solutions 5 Stars for sure!!!!

Had a fogged up window and they were at my house within days for quote and had the window replaced…read morewithin a week of first contact. They're very friendly and take care of you. Will definitely use them again in the future! Also, my neighbor's son broke two of their windows (baseball) when they showed up so I had them stop by to provide a quote. They had the same quality service!

They gave reasonable pricing. Communicated to schedule a time and made the process easy from…read morescheduling to paying.

I went into this project confident and well-informed after watching the company's educational…read morevideos and relying on their expertise. The products and installation were generally professional, but important gaps only surfaced once decisions became final -- when flexibility was gone and costs shifted to me. For context, this project included a bedroom patio door, a side entry door, and replacement windows. This review isn't about bad intent. It's about where education and expert confidence end -- and where homeowners need to slow down and verify assumptions. The videos genuinely help level up homeowners. They explain terminology and common pitfalls and make the process feel clear. Where that education can fall short is when theory meets real-world constraints. Understanding products at a high level doesn't guarantee those choices will translate cleanly once manufacturing begins. The first gap I encountered involved usability. I replaced wood doors with fiberglass doors and assumed hanging blinds would be straightforward. I later learned fiberglass doors with foam cores don't provide the same structural support as solid wood, and traditional blind mounting can be risky unless planned around limited wood blocking. By the time this became clear, the doors were already ordered. Internal blinds would have been the safest solution, but that decision must be made before manufacturing. After raising the issue, I learned internal-blind glass units were available, but only in double pane -- not triple pane -- and without laminated options. I would have been paying to move from triple pane to double pane to solve a usability issue that hadn't been discussed earlier. I declined. The issue wasn't that tradeoffs exist -- it was how late they became visible. Another issue surfaced during installation. An existing storm door was removed, and I learned mid-install it would not be reinstalled. That had not been discussed during sales or measurement. The lesson for me: if something matters, confirm it explicitly before installation begins. Install day is where risk largely shifts to the homeowner. After the crew left, I noticed drywall damage, sealant contacting finished surfaces, debris inside and out, a damaged sprinkler head where materials were staged, and cigarette butts in the yard. Some items were addressed later; others required additional time and expense. The patio door also required adjustment and still does not open and close cleanly. I was told the next step may involve shaving material off the door -- an example of how fixes can escalate once installation is complete. My primary concern for the bedroom patio door was security and sound. Based on that, I was advised to go with triple pane. Living with the result, sound performance has not met my expectations. Laminated glass, which was not discussed during sales, is generally considered superior for both sound and security. After raising concerns, I learned the manufacturer does not publish specific sound performance ratings for its door assemblies. The recommendation appears to have been based on industry convention rather than product-specific testing. When I revisited the issue, the recommendation was affirmed and third-party solutions were suggested. When performance isn't clearly tested or measured, it becomes difficult to know whether the product was the best fit -- or whether the outcome simply falls short. If I were starting over, I would validate real-world usability early, confirm important details in writing, treat the measurement appointment as the last true decision point, ask what is tested versus conventional, and actively inspect install day before the crew leaves. The videos and guidance are helpful, but they don't replace pressure-testing assumptions before decisions harden. If nothing else, I hope this review helps turn a private loss into public wisdom for the next homeowner navigating this process.

Eric was as really helpful! I needed windows for a flip and instead of upselling me, Eric was…read morehonest and helpful. I will be calling them back for more work in the future.

Honest, professional friendly people! Met their team when I had a home inspection done and there…read morewere 22 pieces of glass that had "fog" due to the seal breaking. Didn't try to sell me new frames, said they could replace glass as frames were fine. Leanne kept in constant communication with me from the time they came out to give an estimate when we were doing the home inspection to ordering the glass and scheduling. Everyone I met was so respectful and answered all my questions. The glass is replaced and the windows look amazing! I would give them 10 stars if I could!

I highly recommend choosing Glass Guru for any window or glass repair/replacement needs. The owners…read moreand staff are very friendly and knowledgeable, and did a great job working with me on the budget I had set to replace my foggy windows. They do not pressure you or try to talk you into going with highest dollar product available, like some of the other window companies do. They honestly do what is best for you. My windows now look spectacular and I could not be any more pleased with the work done by Glass Guru! - Happy Tyler Customer