Excellent work !! I hardly recommend I am super happy with my shoes and my belt! ...........

Trio did an awesome job repairing my Louis Vuitton bag handle, which detached and needed to be restitched. The service was fast and the price was reasonable. Would definitely consider Trio for future repairs. read more

I purchased a pair of Louboutins (So Kate) and there was issues with the fitting. I called and spoke with a very knowledgeable woman who make a few suggestions then stated that I could bring them in and we could find the best cushions for me. I also asked her about cutting them down and she suggested against that because it could ruin the shoe. I broughg them in and she helped me find the perfect insoles and my shoes fit beautifully now. I will definitely be back! She was very knowledgeable, friendly, and not just trying to "push" products or services. I just purchased another pair of Louboutins and Trio Shoe Service will be my next stop to ensure they are a perfect fit! read more

Trio Shoe Service - My new wonderful insoles!!! - Shoe Repair Near Me - Atlanta, Georgia

Professional and do a great job repairing shoes & boots. Referred here by the Shoe Dept at Bordstrom.

In order to keep my Christian Louboutin's in good condition due to usual wear and tear I took them to Trio Shoe Service to get toe tips, heel caps and resoled. I was very pleased with their quality of work, turnaround time and customer service. Shannon and Ken are very knowledgeable and understand discerning customers. After being a happy customer with the first pair I took a second pair in today for the same restoration. While there I inquired about the Shoe Petals because I've heard a lot about them. Based on what I shared with Ken, he recommended a different type of insert and went a step further by putting a pair in my shoes for me see the difference. I appreciate him doing that because seeing/feeling the difference made a huge impact. Upon purchasing them he also inserted them correctly for me. I also like the fact that they do the Christian Louboutin repairs in house because another local recommended shoe cobbler sends them to another location in NC to be repaired. I'm very picky and I "highly" recommend Trio Shoe Service to anyone who is seeking a professional, competent and customer focused shoe cobbler in the Atlanta area. read more

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I had a shoe repaired here about a year ago and it's still in great shape, so I'd say the repair lasts. They also repaired a suitcase strap for me a few years ago and it's still working. Next time I need a repair, I'll probably come here. read more

A1 service for all your shoe needs. Whether it's re-soling, retail or other shoe requirements, Trio the best and will never take advantage of you read more

I will echo what Meka C. said regarding the very poor customer service, with an additional issue of damage caused to my item. I brought a purse in to have the handle re-glued in November 2016. I contacted the shop repeatedly after not hearing from them for a while to inquire about the status of the repair. I was always told they were still "working on it." Since January, I stopped in the shop several times to inquire about the item. Twice I was told it wasn't even there! I called again last week, and they told me it had been ready since Christmastime. I never received a call giving me that information. When I brought the bag to the store, it was almost brand new. Upon picking up the bag today, it is clear that the hardware was severely damaged with many nicks, scratches and dents during the repair process. I take care of my items. They destroyed it. This shop is disappointing and a disgrace. I contacted the high-end designer store in Lenox Mall from which I received the recommendation to use Trio and alerted them to this situation as well. read more

Trio Shoe Service - Damaged hardware - Shoe Repair Near Me - Atlanta, Georgia

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Now, prices are even more outrageous at Trio Shoe Service. I just argued with the shoe repair guy regarding the prices, which are now doubled from the last time I was here. To fix my Louboutins, he insisted on charging: $40 for heel tip replacements $115 for the red half sole even if I bring in my own red Vibram soles. This is completely ridiculous, because it's much less expensive to get the same repairs done in New York City or Los Angeles. Also, the shoe repair guy rudely informed me that the guy who had been repairing my shoes at Trio is no longer with Trio, partly because of the "low" prices he had charged before. I beg to differ, because the former prices were already too high. Luckily I inquired about the prices before agreeing to let Trio work on my shoes this time. I ended up going elsewhere. read more

$$$$$$$$$$ My girl friend took her custom made cowboy boots to get recrafted. It took Trio Shoe Service 2 weeks to repair the soles and heels. I went with her to pick up her boots ($150 to repair her boots! WOW!) Now her very nice custom made cowboy boot no longer fit her. When she told the shoe repairman that boot they fixed for a very high price no longer fit., they told her that they are not responsible for the fit of a shoe after they fix it. WHAT?? I guess she should have taken her boots some where else where they speak english (not Americans). Trio really broke my girlfriends heart. She loved those boots. read more

I called at least 7 places in Atlanta before I could find this place to stretch the calves on my beautiful new Frye boots. It took several visits to fit them, but I now have a pair of boots that fit my calves and fit under my jeans. The service cost $125, but it was worth the money for this pair of boots and because it's so difficult for me to find a pair that fit off the rack. They were very professional, helpful, and seemed expert. read more

Went in to get a quote to have a moderately stained Louis Vuitton bag cleaned. They wanted to charge $200 with no guarantees that the bag would look perfect. The lady who helped us had a really bad attitude and a Buckhead snotty way about her. After reading all the other horrible reviews of this business I will take my business elsewhere. Make sure you read "reviews that are not recommended" here to see just how bad the other reviews really are. I would not have even wasted my time going here if I had read all of those bad reviews. There are many many repair and cleaning shops in Atlanta and I'm sure they'll charge a LOT less than this place does with better customer service. Skip this place. read more

This is my second pair of designer shoes I've had done at that pair, and it's the last timeout will step foot in this shoe repair store. To keep short not very friendly and when you have a concern over work they should have done correctly, it's quickly put back on you as if you cause the problem. The amount of money one can spend going on this shoe repair is expensive so, I guess asking for a more friendly customer is not on the do list!!!! I will never go back to this place and I will tell every one who goes there beware! read more

I hate buying clothes, always have. And I hate buying shoes especially. Once I find a pair I like, I will probably wear them down to nothing. Now that I can afford it, I try to buy multiple pairs to slow the wear - but I have some old favorites that were destined for the back of the closet before I read about Trio here on Yelp. Here are some quick tips about shoe repair. 1) Don't take your shoes to a dry cleaner to have them repaired if you are a man. I basically tossed $60 down the toilet bowl to have someone rip the worn leather soles off my precious Kenny Coles and paste on foam rubber ones instead. And even they fell apart. 2) If you paid less than $120 for your pair of men's leather soled dress shoes, and they need extenstive sole repair, you are better off heading to the Shoe Warehouse to buy a new pair rather than getting them fixed at Trio. Trio does a fantastic job, but it is not cheap. That said, I bought my black Kenny Cole flat toed dress shoes eight years ago, and Trio revived them with a brand new leather sole and rubber heel securedly assembled. After a week they are just as comfortable as I remember, but look better than ever. They also did a great job with a pair of casuals that I paid $10 on clearance almost 10 years ago, but I still love. Had I not had the shoes for so long, or loved them so much, I would have balked at paying six times the purchase price to fix them. But hey, at Trio you do get what you pay for. read more

Trio was haled one of the best cobblers in the world by Town & Country in last month's issue. I have to agree with T&C, not because they are arbiters of luxury, but based on my own experience, lots of it. Trio has repaired my footwear year after year. They even suggested a fix for a handbag strap once and the bag looked better than when it was new. And while pricey, these mostly guys (once I might have seen a gal) know their cobbling. They can tell you right away if a repair is possible or impossible after about two seconds of looking at the item presented for repair. I appreciate the directness. They also stand behind their work. I recently had a small issue and they were very pleasant about it. I didn't even have to produce a ticket. The maybe con: They can be a little brusk. But if you saw these cobblers and then put into perspective that it is these dudes that are dealing with your prized Opening Ceremony boots, it might be alright. My significant others have just rolled their eyes when I talk about shoes. I once had the soles redone on a pair of loved Ferragamo heels in NYC of all places. I ended up with something that looked like an orthopedic walking shoe. Okay, I might have been distraught. I might still be distraught. I am a chick and I love shoes. But I don't take chances like that anymore. read more

They held my red balenciaga shoes for a month and then switched out my laces to an ugly black color without asking. Then when the shoes were ready they never called me to come pick it up. Also the lady and guy both have bad attitudes and seem prejudiced to a certain skin color. read more

Terrible customer service coming and going, work not up to par with the reviews & my treasured, much loved shoes were not handled with care. This long-winded, excruciatingly detailed but brutally honest review is way past due. Over a year ago, I took a few pairs of shoes to Trio based on Yelp reviews & two friends that have used them. But, mainly b/c there were no other big competitors so I had no choice. Since leaving LA 7 years ago & my wonderful shoe repair place - Pasquale Shoe Repair (also voted Best in the World by W magazine and featured in Town & Country's best in the world ), I have not trusted any shoe repair to touch my shoes. Not even when I lived in San Fran. I'm too afraid someone will damage or ruin the shoes or do a bad repair. The result of 7 years of no shoe repair is that I have about 10-12 pairs of Miu Miu, Vera Wang, Sigerson Morrison, Calvin Klein, Stuart Weitzman, etc. stored in boxes in my closet gathering dust. I don't wear them because they are in such bad condition & I don't want to make it worse. It is a sad & wasteful situation. I treasure my shoes (& my clothes) because I shop for deals so I can afford these nice things. I have been amassing a collection of shoes for 12 years while living in NYC, LA, San Fran. Now, I'm stuck in Atlanta with only one high-end, supposedly expert shoe repair place? Tried a few local Mom & Pop stores but they didn't pass the test with my cheaper shoes. I am willing to pay the price for needed repairs to keep my much loved & oft worn shoes alive & well. But, it has to be perfect. Or, at least the best repair possible. HORRIBLE CUSTOMER SERVICE - I nervously handed my shoes over, at least 4 pairs. A few needed new soles. The guy tells me a price for "leather" soles. Yikes. How much for rubber soles? I'm then lectured by him that rubber soles are not high quality repair for my shoes. I should spend the money on leather. I nicely told him that I used Pasquale Shoe Repair in LA for many years and they were fine with putting rubber soles (they used Topy protectors) & they were very good & seemed to know what they were doing. Maybe this guy knows of Pasquale? In any case, he was even more gruff, short with me and insulting after that mention of Pasquale. He told me that type of sole is only done in mall repair shops. Not true & just plain rude. I only needed a stitch on one strap on a single shoe - Givenchy flats. When I saw the repair they did it was a little messy, not perfect. I expected better. Seemed like an easy thing to fix so I was a little mad to be charged $15 for bad results. My Marc Jacob flats needed polish all over. I was really worried b/c I wanted the color to match. Waited over a week, got the call that all my shoes were ready, picked them up but the Marc Jacob flats weren't handed to me. They look & look for them, I'm starting to sweat, then they say they were put aside b/c they needed more time to match the color. Why call me to say my shoes were ready? Plus, they would have let me walk out of the store missing a pair of shoes. Came back a few days later only to be told once I arrived that they could not match the color of the pink Marc Jacobs. They tried & the color looked really bad. The polish they put on was not all over the shoe so my shoes are two-toned between pale pink/pale lilac. I was so upset, disappointed & sick that I had paid for that type of unprofessional & ugly work. I expressed my frustration at how my shoes now looked. He was not apologetic at all but agreed to take $30 or so off my total bill, which was over $150. CONCLUSION Shabby workmanship - although they are touted to have the craftsmanship of experts, they obviously don't always do their best work. Unreliable - said they could do the repairs but they were unable to & made my shoes look worse than before. Rude, bad service - there is no excuse for a business to be unprofessional towards their customer, especially a new customer who is sheepishly, timidly asking for help. I was never rude, aggressive or overly emotional b/c I thought I was at their mercy to fix all my shoes. REWARD for reading this entire review - I found out yesterday that I can ship my shoes to Pasquale in Los Angeles for repairs! They have an online form that looks easy. I can vouch for their excellent customer service and impeccable repair work. All you fellow Atlantans who have been searching for someone you can trust, Pasquale is the guy. Don't get tripped up going to Trio, like I did. read more

Just had another great shoe repair experience at Trio. Three years ago I ripped the heel of pair of red patent Stuart Weitzman and was of course, heart broken. Realizing their fate was the dumpster, I called Neimans to find out if they were aware of a miracle worker and they referred me to Trio Shoe Service. I took my beloved "Dororthy Gale Red" Stuey's to Trio to see what they could do. They amazed me is what they did. Fabulous and good as new. So where did I go when my cherished leopard patent leather Louboutin's suffered the same fate as Stuey? Trio to the rescue. My Louboutins are like a baby to me, they are well cared for, unfortunately I have little grace when I am walking in 6 inch heels and carved a scar deep into the rich brown patent leather heel. I was a little worried when I read some of the Yelp reviews about Trio, but last week I took a deep breath and remembered my prior experience and dropped them off. The owner loved my shoes and said he would do all that he could to repair them. I picked them up yesterday and they were fabulous!! The scuff on the heel is a little noticeable but considering how deep the gash was (I know the HORROR!) I think he did a good job. He replaced the red soles and the heel tips and they look brand new. At first I wasn't sure about getting a new sole since the entire reason you pay what you pay for when you buy these shoe is the CL red sole but they were scuffed anyway, the new sole color blends in perfect to the existing red. They also polished them up and now they are beaming and all new again. So why not 5 stars? Well, I didn't ask for the heel tips, but got them and I had to pay before services rendered. I never do this. You are holding my shoes hostage, why would I pay you before I see what you have done to them? Any other shoe repair, no way. Luckily Trio has earned its reputation and proudly displays an article from Town and Country Magazine of being one of the few reputable shoe cobblers to repair Christian Louboutin. Neimans, Saks and Jeffrey all say "Go to Trio". Yes, they are expensive. $150 but, I am a firm believer in you get what you pay for. They are perfectionists and if you drop $1K on a pair of shoes why would you whine about $150 to fix them when they are restored to their original beauty by a cobbler who takes pride in their work. Yay! I'm a Trio Shoe service fan!! read more

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I really am glad that I took a pair of what I thought was Christian Louboutin woman sneakers to the owner for his opinion as far as authenticity, and he was absolutely right! They were fake as a 80$bill. Thank you so much. I still haven't received my refund from the lady who defrauded me, but I just wanted to say that he knows his Christian Louboutins! Thank you! read more

Trio Shoe Service - Shoe Repair Near Me - Atlanta, Georgia

Good work, but their red bottom soles are not the same color as another place I tried. Yes, I had to ship her shoes to a shop in St. Louis (GASP!!) but I did and the results were phoenominal! I paid $110 to protect TWO pairs and the craftsmanship and more importantly the sole color was dead on. Trio, look up the work of Cobblestone Shoe Repair in St. Louis. They have you guys beat HANDS DOWN. read more

Horrible customer service! And expensive too. Now I don't mind paying for good service, but the nasty attitude I can do without. And the shoes we took in lasted one wearing before the glue came undone and they would not repair them again, NOR give any monies back; not even a store credit. Do not waste your time. read more

Love this place. They are super friendly and quick. I had the red Louboutin backing put on a pair of shoes so the red wouldn't scratch. They were very quick and efficient. read more

They did a great job on fixing my shoes. Also they are very knowledgeable and super friendly. They are a bit higher in cost, but they do good work read more

RIPOFF!!!! Steer clear. I had a small repair on a pair of dress shoes and was quotted $40. Crazy expensive for what they had to do, but at the time I was ok with it as I loved these shoes. Well, two days after I picked up my shoes the repair fell apart and I fixed myself. I won't be back read more

They have fixed a leather purse of mine. Took a little long to get it back. I needed two gold screws, but received one gold and on silver! The silver does not match the gold hoop that it is sitting in. I would take it back, however I don't feel like waiting several weeks just to get my purse back. read more

I am not a true Yelper. I read reviews but NEVER have I written one. I am charged to leave a review for this place! After going to TWO other shoe repair shops in Buckhead and turned away due to difficulty, I was referred to bring my shoes to Trio from their competitor. I took my wedding shoes with rhinestone detailing in as a rush order because my wedding is next week OUT OF STATE!The shoes needed to be refitted at the ankle because I have both a narrow foot and skinny/thin ankles. The gentleman took on the task and had my shoes back to me the NEXT DAY! They fit like a glove with no damage, rhinestones in tact and he was even thoughtful enough not to cut the metal pieces in fear it may snag my dress on my big day! I'm over the moon about the work done, respect and just friendly demeanor of the folks at this shop. Thank you SO MUCH! read more

I have been a Trio customer for many years - they are very expensive but I felt the quality of their work warranted the price. I took a watch band to them to be dyed and paid $85 for the service. After wearing my watch the dye came off. I visited them and explained the problem and was told it would be $85 more dollars to fix it. The lady behind the counter told me, because I actually wore the watch, they would not stand behind their work. I am appalled about their lack of customer service. read more

This place is flawless. I've taken at least 3 pairs of shoes here to be pretty much completely rebuilt. Now that I spend more on shoes and have ones that I want to keep FOREVER, it worth it to pay $90+ to keep them looking solid. Sometimes if I'm low on cash, I'll take shoes to the Chinese couple in Toco Hills, but you can read about them in that review. Trio can be a little pricy, but it is definitely worth it. I didn't love it when they switched to requiring payment before they do the work, but so be it. Guess it makes sense for them. read more

I discovered Trio Shoe Service thanks to a girlfriend that lives in Atlanta. I live in Boston, so I sent them a brand new pair of Louboutin Pigalle Follies pumps so they could add the red sole overlay, replace the plastic heel tip with a rubber heel tip, and place the little tap at the pointed tip of the shoe. They called me to confirm what exactly I wanted, and shipped the shoes back to me as soon as they were done. Their work is exquisite!!!! True artisans and impeccable craftsmanship. I just stopped by the post office to ship them 3 more pairs of Loubs and 1 pair of Valentino Rockstud flats :) highly recommend Trio Shoe Service!!! read more

The absolute best! They're experts at what they do. They're very detailed, thorough, professional, pleasant and honest. They're prices are high but the results are worth every penny! I've had several pairs of shoes ruined by Cato, one pair ruined by Bennie's and one almost ruined by Peachtree Battle Shoe Repair. If you have expensive shoes and handbags, don't take them anywhere else. Thank goodness ATL has Trio! read more

This place is like an old Italian restaurant way past its prime. The work is good, but the prices are outrageous, and the attitude pretentious. There are many other good shoe repair places in the Atlanta area which are reasonable and do excellent work. read more

I took a purse in to be cleaned and have the handle repaired.The work was done well and I was happy with the repair,I would definitely refer friends and family to them. Susan L. read more

If you want overpriced work and rude service, then this is the place for you! This repair shop can turn the simplest repair into a major service where they make the customer feel like they are doing you a favor even to speak to the customer, let alone do the work and take their hard earned money. I had a gator case that I had asked to be repaired, and then, when specifically asked not to touch the color, they on their own decided to stain it. The piece is now ruined and they blamed me (who they called stupid) for their error. On top of it, they demanded payment for ruining my case or they refused to return it. What a painful and costly experience!!!! read more

I used to be a long time loyal customer to this place. They have always cost more, but they did a great job and it was worth it to extend the life of my expensive shoes. My one caveat before, was their tendency to try to up sell you on every visit, whether you needed it or not. On my last visit, I was dismayed to be charged almost double the expensive price I'm used to paying for adding a new sole to my shoes. They were going to charge me $110. I used to pay $60 to resole and polish the shoes. $110 to ONLY resole the shoes is a rip off. I left and I won't be back. They got greedy. read more

The absolute worse experience I have ever had. It is now May and my Chanel bag is still not ready. I paid up front $425.00 for a strap repair, a cleaning and supposed to fix the scuff on the trim on the bottom of bag. Went to get it in March and it was a glob of glue on the trim. I told them it was unacceptable. Called April 24th nothing had been done. Called April 30th, nothing done. They are the worse. I don't mind paying but I expect excellent work for such a high price. I repeat do not use them for intricate work The daughter is rude , the owner her dad is not there. Who should have to wait 5 months for a purse repair. If I get it this month. read more

The old blonde lady with the glasses was very rude to me. Horrible customer service and her shop smells bad. As a fellow business owner I will give you much needed advice: learn how to talk to people and maybe your business will prosper. Would never recommend read more

Not impressed. We told them to just die wedding shoes and get them as close as possible, and signed a bunch of forms where if they screwed them up; then they weren't responsible... Signed everything and was fine with it... Told them we weren't coming back to look at samples since we lived so far away... Call a couple weeks later... Shoes aren't even done, waiting on us to come look at samples... Had to tell them to just die them already; we weren't coming to look at samples... Then we get there, and they say we haven't paid... We had to dig through online credit statement to prove that we paid. I can only think what they would have done to us if we had paid cash, and lost the receipt. Definitely not going back... read more

Beware! I took a pair of Pradas to Trio because I heard they were the best. Asked them if they could put heel and sole on them. They said "Yes, $150 in advance". Went to pick them up and they said they hadn't done anything to them because they were fused by the manufacturer. They were six years old so obviously not a recent change. Asked for refund of my prepayment because they literally had done nothing to the shoes. Denied, no refunds (only store credit). If this is their policy why would they ever say that they could not repair a pair of shoes! Felt ripped off! read more

RIP OFF. seriously though -- dont go here. they were going to charge me $25 to GLUE a few stitches that came undone on a shoe. I went somewhere else and they only charged me $7. what a joke. don't waste your money here. read more

This way overpriced shoe repair place in Buckhead is past its prime. They have a pretentious attitude like an old stuffy Italian restaurant which serves average food. There are many better places in Atlanta for shoe repair which charge reasonable prices. read more