Jose and crew just restored our master shower which is slate with glass block across the front. The…read moremortar in the glass block was discolored from alge. Many others have said they could clean it up. Only Jose has been successful. It is Snow White through out each mortar line. He also restored and recolored the grout in the shower, totally replacing the grout on the floor. He resealed the slate and grout. The results are nothing less than astounding. Everyone was very professional and we are very pleased with the results. My highest recommendation+++++++

Jose was very responsive with an accurate quote. Work was completed in a professional a manner…read morewith outstanding results. Highly recommend. Beautiful work!

Funny name, but great service. My 20 year old limestone counters were pitted, stained and always…read morelooked dirty. They came in, honed/ polished to a high matte finish, sealed cracks and sealed the surface. Limestone is porus and subject to etching from acid foods (lemons!) so a high polish would not last long term. The counters look like new with a very, very even finish. They took care to drape off all my appliances and cabinets, polished for about 5 hours, then cleaned up well. Polishing is wet, messy process but they know what they are doing and didn't leave a mess at all. Super happy with the response and service.

0 stars for Grout Geek…read more I called on Grout Geek and whom I assume was the owner arrived at my place, gave me an estimate for the work to be done, and an appointment time. Everything was great. Well, he totally flaked and was a no show. I did call to try to confirm the appointment and it was sent directly to voicemail--just so not cool. My advice to the Grout Geek: if you don't want to take on a job for whatever reason, have the common decency to let the customer know so they don't sit around waiting for your arrival.

Grout works came out to do a couple of projects. They cleaned my floors and kitchen counters. They…read moredid an excellent cleaning. It was a fast process. Kitchen counter took about 1 hour. They went above and beyond. Jorge took care of a couple of miner grout issues. I had going on on the kitchen counter I was not aware. Love the detail of his work. Floor procedure was fast paced. It was about 1 hour and half to, two hours. I have dogs so I wanted them back in the house as soon as possible. Jorge's prices are fair. I would recommend hiring him. He will definitely be coming back for future restoration projects. I appreciate your honesty and professionalism. Thanks Jorge

Jorge did a fantastic job working on the tile & grout in both of my bathrooms simultaneously at a…read morevery reasonable price. Over two days, he and his team replaced cracked tiles, fixed degrading grout and applied colored grout sealer as requested. He was very communicative when he ran into any issues (as happens whenever you are working on a project) and was very honest about when savings occurred or when added work might cost a little more. He was very thorough, clean and professional. I will definitely use Grout Works again for any future tile or grout issues.

Looks like a new shower. Tiles that fell out were put back. Grout was put on generously and cleaned…read morebeautifully. Thank you Jack. You are the best! I now know who to call for any grout work or repair.

Martin is a magician! I recently bought a new house and the countertops are all small, white,…read morebuilder tiles. I wish I can replace everything with brand new quartz countertops, but our budget is limited. I hired Martin to steam clean, polish, re-grout, caulk, and even replace some broken tiles. Everything looks absolutely brand new. I saved thousands of dollars by going with Martin. He really pays attention to detail and will work on a spot until he deems it perfect. Also, out of all of the contractors I worked with, Martin was the most helpful and also the nicest. He gave me advice about the painters I was using, the new fence I wanted to install, and a plethora of other information. He's an all around good guy.

Thom did an absolutely FANTASTIC job with my mother's filthy rugs in the very busy walkway of the…read morestairs. I was confident especially after he explained that all of their solutions are "Mother Approved" volatile organic chemical (VOC) compliant or "safe as soap". My kids have 4 paws so it was comforting to know the deep cleaning solution they use was safe enough for kids and pets to crawl on afterwards. It was a last minute request and they were able to accommodate our needs the same day, arriving 3 hours later. Being self-employed also, I understand the hard work of running a family owned business; you will certainly get that extra level of care and attention using Sapphire Floor Restore!

I rarely write reviews, but I feel compelled to share my experience…read more I contacted Sapphire Floor Restore, sent photos of my bathroom tile floors, and requested an estimate. My primary concern was the discolored grout. During the appointment, the technician told me the grout had already been sealed and that there wasn't much he could do beyond cleaning the tile. After the floors dried, I noticed a white, chalky residue on several of the grout lines that hadn't been there before. I reached out to the owner multiple times by text. Each time, I was assured the technician would contact me to address the issue. Two weeks later, Thom apologized that his technician still hadn't contacted me and said he was disappointed as well. He promised he would "get on it." That was five days ago, and I still haven't heard from anyone. I understand that issues can arise with any service. What disappoints me most isn't necessarily the outcome--it's the lack of follow-through and customer service after repeated promises to resolve the problem.

I would give 10 stars if I could! I recently had my sectional couch and ottoman professionally…read morecleaned from Freddie and I couldn't be more impressed with the results. From start to finish, the entire experience was smooth, professional, and exceeded my expectations. The technician arrived on time, was extremely courteous, and took the time to explain the process before getting started.

Freddy of Neptunes does a great job in cleaning my carpets and occasionally my furniture. He always…read moreis on time, gets right back to you and is very reasonably priced! I highly recommend him.

Ventura Tile and Stone Care did an AMAZING job on our tile floors and grout, they really look like…read morenew. I'm only giving them 4 stars though because during the estimate they suggested to also clean and refinish our granite counters, including repairing old grout and a crack. At the end, the counters look exactly the same, and the grout was done poorly, while the crack was done terribly with large pockets still open. We called them back and the original estimator came to complete the job. He finished the grout okay, but the crack looks terrible and messy with clear epoxy stuck on the counters around it. I really could've done that myself. My advice is use to them for floors or tile and pass on the add-ons.

Still waiting for my estimate from over a week ago. I was told I'd get a text to alert me that the…read moreestimate was ready, but nothing...crickets.

I'm delighted to post a current review. I was connected to this business through Island Coast…read moreCarpet Cleaning, so kudos to that entity. My poor carpet was badly bloodied (details omitted). I tried all of the Pinterest DIY recommendations to no avail. Jeremy to the rescue. I requested just a spot clean but Jeremy cleaned the entire room. He even spot-cleaned a random carpet stain in another room at no extra charge. As for the "crime scene" area, I couldn't be more pleased. The carpet looks almost new. Jeremy was prompt, professional, pleasant, and even shared some trade secrets. A full five star rating.

WARNING - Do NOT buy a Groupon Rug Cleaning voucher from Mr. Know It All. I purchased my Groupon…read morein the summer knowing I had until November to redeem my voucher for rug cleaning. I left several messages with no return call (ever!). Not only did Mr. Know It All redeem my Groupon voucher at the end of September, he did it again at the end of October!! I've never even spoken to him!! I called Groupon the beginning of October and explained the error. Customer Service reinstated the voucher (no problem). I called today to ask for a refund and they are currently working on this. I explained this is bad business for Groupon and he should be penalized for what he puts their customers through (in addition to being a dishonest businessman). AVOID business with Mr. Know It All at all costs!!

I have never written a negative review before, and perhaps in the past if a job wasn't delivered as…read morebest as it could be, I always thought better to then just add insult to injury by writing a negative review, and work out a solution with the business... However, in this case I'm doing it to save someone from making the wrong choice, when there's always other reputable businesses to choose from. So, Run. I'm serious: RUN, don't walk, AWAY from this company. I had not only one, but two separate visits from the owner of this company, Greg Alexander, and then received a very detailed estimate for the work to be done on my Limestone Flooring. Flooring, I will add, that I have regularly maintained for years. So, i'm more than familiar with the process in maintaining it. Although I wasn't thrilled to have the work done over my July 4th weekend, I accepted his fair offer; the promise of a job well done; attention to detail; his "previously positive" Yelp reviews --And that it would be completed in one day. (Because in the past, it has always been a 2 day job --At least a second day to return to seal the stone.) I trusted him. I trusted his word. I trusted he would do the work outlined in an agreed upon bid?!? --I WAS WRONG! July 3rd started with me personally, @7am) removing all the furniture on the flooring, and then waiting for the crew to arrive --They didn't show 'till 10:30am. I even joked that it was going to be a lot of work, or a long day to get it all done in one day; starting at this time. Regardless, the team started masking the recently installed new base boards, and begun to prep the job. I kindly pointed out, as Greg had asked me to do, the different areas that needed attention: A loose tile, missing grout, some etching, and a few holes that were to be filled, etc... (ALL of which was in the bid, and actuality on the document they brought to the job.) They then mentioned to me that all the new baseboards would need to be masked off for protection, and that there were a lot of corners that would need to be done by hand. Again, okay, and yes, that's how it has always been done in the past. --And, again, this wasn't a surprise, and was also discussed with Greg. I began to get the feeling that the guys we're thinking, as I was too, that they might not get this all done in one day... The next thing I know, they are on the phone with Greg and someone else; saying how they were concerned that in order to get the job done "correctly" they would need more time, or that they could split the job, or that Greg could come back the next day (Which is July 4th by the way) and finish, or some other strange scenario. And then I'm suddenly on some surreal conference call with Greg and his "Manager," and it's weirdly being turned back on me, as if I was expecting something that wasn't agreed upon. -Which was utter nonsense, and I called them out on that several times --That's when I could even get a word in on this "impromptu conference call" taking place at my house to discuss a job that had already been estimated not only once, but twice, and had a detailed bid... --Wasting time, frustrating me, not getting the job started, and getting me quite upset. --So unprofessional, it's beyond! What were they trying to do, I wondered? Is this some type of "bait & switch" tactic? It felt like they were literally trying to get me upset, because they wanted to get out of the job --And it quickly became obvious that there was more than just a miscommunication between Greg and his workers, and what needed to be done to make this right. --Which they weren't even trying to do. They could care less that they messed up my holiday weekend, we're being entirely unprofessional, or even trying to find a way to make this "right." (Whatever that was...) Because, again, there was nothing to "make right"?!?!? Just do the job that was discussed, and literally itemized in the bid, in your hand! --And as I said too many times to deaf ears: "Do the work detailed in the bid, and we're good to go..." Nothing more, nothing less... They didn't care. They really didn't care, or took any profession responsibility. They wanted to find a way to walk away, and walk away they did; leaving me with an uncompleted job over a scheduled holiday weekend. I still can't figure out if this was a way to get me to pay more money, or the guys didn't have the time, or just how they operate --But I can tell you it was beyond disrespectful, completely unprofessional, and I would seriously advise you to contact any number of local & reputable floor companies before considering this company. It appeared they had many "previous" good yelp reviews, but apparently many years ago. --Don't be fooled. Here's one from today! Trust me! Lesson Learned -RUN AWAY!

I heard about Greg and his magical work with tile, marble and stone care. Booking an appointment…read morewas easy and professional! The day Greg was scheduled to come out, his assistant Dora called to confirm and then said she would call to give me a heads up again 30 minutes before Greg would arrive! I mean how many people do that?! He arrived and within a short time refinished my mid-century front foyer made of Blue Kentucky Stone that was losing it's seal! No matter what I did, black kept seeping through the opening of the seal and white mineral deposits were scattered throughout the floor. It never looked clean even though I kept cleaning it! (kind of like my windows LOL) Now my front foyer is gorgeous and that Blue Kentucky Stone is smiling! I literally couldn't believe my eyes to tell you the truth! Now I'm ready for the Holidays but most importantly every time I open the front door I smile too! Thanks Greg and Dora! I appreciate it and I'll be calling you for the next project!

We had the slate flooring in our home cleaned and sealed after a pipe broke and flooded our home…read more Once all reconstruction was completed, the floors were done by 805. They did a stellar job and the floors are super clean. Communication was great and everything went well. The insurance company paid for the job, so I'm not certain what the costs were. They did pull some paint off a door where they taped up some protective plastic sheeting. I'll contact my GC to have that resolved.

I reached out based on the Yelp ratings, which seemed stellar. Shocked at the experience…read more First off, we scheduled a date and time for the estimate. After nothing for 30 minutes past the time, I call and they said they would be there in 20 minutes. Shows up one hour past the scheduled time...it happens, I understand, but maybe you should at least apologize and give me a heads up? Apologizing after I call you out is not comforting. Very nice in person, Takes measurements and discusses. This was a Friday, so I understand we might not get the estimate soon. I'm told, if not this weekend, I'll get it to you by Monday eod. No worries, that's reasonable. Heck, it can be any day, just do what you promise. Monday nothing. Tuesday nothing. Call Wednesday. Says I'm really busy, No apology until I call them out on what they promised. I didn't set the expectation, they did. I tell them, if we don't even have a contract and you're being like this, what am I to expect? Next day, I get a text about the room to be done, is it upstairs or downstairs, and the bathroom, is it being done? I'm totally confused, we never spoke about a bathroom and the room is upstairs. I get the quote finally. It's ~$30k more than another quote I got from a 5 star Yelp business. WTH. Looking deeper into the quote, it's talking about terracota tile and grout...we never spoke about that, we spoke what I already have downstairs, which is laminate. They even stated, that's a manufactured piece we can't get anymore but we can get something close to match. Don't always believe Yelp reviews, but I'd believe this one.