Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

Wow where do I start? I met Chris back in 2009 ish, it could be earlier. One day I was at the…read moreRichmond auto mall having my car serviced and noticed a guy working on a dent in a lot near by. I asked if he can work on my car. He's done my Honda Civic Sir and Accord v6 coupe. Since then I've owned a few more cars and I've been lucky I haven't received any dings. Until now. Fast forward to 2025. I own a 2019 black Rav4 Trail now. All my previous cars were black as well. If anyone is an owner of a black car, they know very well that you can see a lot of imperfections easily and your contact washes have to be very delicate. I am the kinda ocd car guy growing up. Yes, that kinda guy who would wash his car in the rain if a bird landed multiple bombs on the paint. I've kept Chris's number and this man has been consistently busy. He booked me a week in advance after I sent him the photos of the damage. Some international student on an electric scooter was riding careless and nicked/dent my parked car ‍. Chris is a real friendly guy. He's straight up and honest. His quotes are very reasonable. Obviously the prices are not like before. It's been almost 20 years. But what I can say is I rather support a local business than a corporate entity at this point. I didn't want a record of claim on the vehicle. The option of dent repair makes more sense. I basically dropped off my car by 11am and got a call back by 1:50pm. There's no way you can get your car back on the same day with icbc. On the same day before date night, on a Friday afternoon. I was extremely surprised Chris raised the bar and fixed the paint as well. I wasn't expecting the paint to be fixed. The results looked like the damage never happened. I was so impressed with his standards being so high. Amazing craftsmanship. If you can relate with growing up in poverty , you learn about how to take care of things that you own in life. Maintain your property, vehicles, watches, sneakers, suits, anything you appreciate. It's gut wrenching when you're always so careful then all of a sudden you get dinged and it's by others. Very mentally frustrating. When I picked up my car I was so happy. Now keep in mind I haven't washed my car in 2 weeks because of all the rain storms we received. That damaged area looked practically brand new. Chris made it happen. But it wasn't over. If I wanted to really see his craft I needed to do a contact wash. I took the car home. Did a wash. As expected Chris's work is legit as usual. I took pics and videos on different positions for you to view. It's clean work. All I had to do was apply a Si-o2 protection spray for now to match the hydrophobic beading with the ceramic coated car. I was due for an overhaul ceramic renewal this coming summer anyhow. Chris. You're a great person to do business with. Thank you so much as usual. I appreciate your craft. I wish you well and I wish you many happy moments. Since the time back at the auto mall I've always given your contact number out to friends and family. They all have been so impressed as well. This world needs more people like Chris. Until the next door ding. Take care of yourself old friend. Cheers Eddy

My Porsche Turbo was hit in a parking lot and received a couple good sized dents plus needed some…read moretouch up. Chris from Precision in Richmond was recommended by a a company I was dealing with on an unrelated issue. I will say I have seen perfectionists but Chris is beyond meticulous and a solid guy as well. On top of that his work was reasonably priced. Unbelievable work thank you Chris. Hopefully I don't need his help again but if it happens his work is amazing. Shawn.

had a big chip off my windshield . . Required work and GM Jackson Lee was absolutely attentive and…read morecourteous. had it done within minutes and refused payment.Excellent service from him and his staff. kudos to them and thanks a million

These guys are my heroes. I'm not even kidding, they totally saved me and then went above and…read morebeyond after that. Long story short, someone keyed my car and damaged my door lock a couple of years ago. I made the claim right away but then procrastinated on following through with the repairs (for which there is a 2-year time limit if you want it covered by your insurance). I figured I'd have all the time in the world to get it done but then suffered a health condition that took me out for the months leading up to my 2-year deadline. So there's me, trying to find an auto body shop that would take my car in for repair on less than a week's notice. I initially didn't realize how ridiculous of a request that was until I spoke to my insurance provider and then called a large number of other auto body shops. Turns out they all have a 6-week waiting list right now. I literally got laughed at when I called some auto body shops to ask if they could take me right away. But Boyd Autobody Richmond was sympathetic to my situation and agreed to take my car right away, despite how busy they are. I was already on cloud 9 and so incredibly grateful when I went in to pick up my car. But little did I know, they still had one surprise left for me. After paying my deductible and getting my keys, I walked out to my car to examine their work. It was perfect. I then jumped in my car, prepared to drive off, when I looked around and saw that my car was immaculately clean. I was shocked. To put this into perspective, my car has not been that clean in years. I have two huskies, both of which shed like you wouldn't believe and love to run through mud, as well as the sand at the beach after getting wet. And then they get in my car. I literally gave up on trying to keep my car clean years ago. And I'm pretty sure there was close to an inch of husky hair than had accumulated on the floor of my back seats, which I tended to ignore because I have a little 2-door BMW so it was hard to get to that area and I never really had to see it anyway. So let's just say, I was convinced my car would never be clean again unless I paid at least $500 for a professional to detail it. I in no way expected Boyd Autobody to clean the inside of my car like that...and BMW certainly doesn't do it whenever I've taken my car in for servicing (not that I can blame them, lol). But Boyd Autobody Richmond went above and beyond on that front. I don't even want to know how many hours it took the poor guy assigned that task to complete it. I was so impressed and grateful that I ran back inside and asked if I could give the guy who cleaned my car a tip. But they, with a smile, said no, it's all good, and they would pass along my thanks. I am never taking my car to another auto body shop again.

If I could give this 0 stars I would…read more Please Do not use this body shop, they will not be able to paint your car properly & then blame you for buying the manufacturer's special paint job. They will also proceed to scratch your car & again blame you for having a unique paint job. If you value your car, please do not take your vehicle to this body shop!! Upon my first arrival, I was told that they could paint my back bumper properly, unfortunately this was back in march, and I am still dealing with them about the paint, as they still cannot get the paint close to OEM standards. These guys do not care about your vehicle and will DAMAGE your vehicle in the process. My first visit with these guys resulted in scratched driver quarter panel, to which they were absolutely clueless about how it happened. My most recent visit with them was by far the WORST as they managed to damage every panel on my car, except for the roof and passenger doors; keep in mind my vehicle was in pristine condition, and was only there to get the back bumper repainted... the worst part about this is, they have the audacity to tell you your car is ready for pick up & then play clueless when you ask them what happened to your car once the scratches are found. It took me 30 seconds to approach my vehicle and find all this damage, which leads me to believe they are either playing dumb and hoping I didn't notice the damage, or they simply never checked over my vehicle. This body shop should not be a certified ICBC repair centre, as my vehicle keeps on getting damaged in their lack of care.

This is the worst shop I have had to deal with, and I've used many…read more They never get back to you. You have to call them to follow up. They took a long time to do a repair. The car had to go back to them because the repair was faulty. A new defect was discovered once the car was back home. They refused to fix this last defect. I spoke with Kyle on a Friday and asked to call me back on Monday with an update. He did not call, so I had to follow up on Tuesday. They would not fix the last repair (which they caused) and wanted me to create a new claim with ICBC. Darren the manager would not help either. Stay away from this shop. Absolutely the worst!!! Now I know why there are lots of other negative reviews. These guys don't care if they do a good job or not. They just want to collect from insurance.

Accident, but when I called they are 2 months behind and could only take me in end of September…read more. also since it was a massive repair they hesitate to do it.

Stuffed my right rear bumper.I got 3 quotes. Ivan's was the best. Work was done as promised in…read morerecord time and as a free bonus they touched up an annoying paint scratch on my right front quarter panel...no charge.Paint quality excellent.Very busy shop on a property they are outgrowing. Recommended !

I have had the pleasure of owning and driving Volvo cars for over 30 years and it is inevitable…read morethat accidents will occur with the amount of cars on the road nowadays. Ninteen years ago our shiny green 850 Turbo Wagon parked beside our house was hit and run one snowy night causing major damage to 80% of the drivers side. Amazingly it was drive-able so I took it to Docsteader Motors for suggestions. Without going into detail they gave me a business card for MG Collision on Bridgeport Rd, Richmond and the rest is history. I have since taken numerous ICBC claims and one non out of pocket refinishing job to MG. Mike senior and now his son Mike junior have always been respectful, dependable, and thorough and outstanding in all transactions. I cannot think of any negative comments in the many years of using their services with our Volvos. Thank you MG!

I had an ICBC damage claim with my Volvo XC90. The Volvo dealership recommended a couple shops and…read moreI called them both but decided to go with MG collision. Mike was so helpful and accommodating. He got me a courtesy car that would fit my 3 car seats and rushed my cAr so I would have it back in time for a road trip. My car looks brand new, was returned sparkling clean (it was not dropped off that way ), and everyone that I dealt with at the shop was so helpful and kind. You can definitely tell that this is a family run company who takes very good care of their employees- it shows. II will definitely be returning in here for any repairs in the futurE. I highly recommend MG!

Grandcity Autobody in Richmond first opened it's doors 19 years ago, 1 year after it's parent shop…read morein Vancouver. Autobody shops come and go and I can see why Grandcity has been in business for nearly two decades. It will be my #1 body shop I would recommend in Richmond. Through a friend I brought my dad's car in for vandalism damage to the whole driver's side of the vehicle which resulted in an excess of $4,000 in repairs. Manager Darren Leung and his support staff were all very professional in handling my claim, provided a brand new courtesy car and had the repairs done in less than 2 days! Shop is located in a strip of commercial buildings southside of Bridgeport Road and depending on which direction you are travelling on it will be tricky to get to as it's a quick right turn after you pass Shell Road travelling east and there is a no left turn travelling west, so best to be on the lookout for their large green signage.

I've taken two of my ICBC cases to Grandcity Autobody and I am always pleased with the outcome. The…read morestaff are very polite, professional and I appreciate their thoroughness in explaining the procedure. I highly recommend this place to anyone who needs their vehicle repair!

I brought my 2024 BMW X5 in for some paint work after someone scraped my front quarter panel in a…read moreparking lot. Number one Collision, and in particular their general manager, Billy could not have been more accommodating and professional. They arranged for my rental car and handled everything expertly. I highly recommend them. Their expertise with these high-tech new vehicles is invaluable.

There's only 1 reason to be in this establishment as a customer, and that is if one's vehicle was…read moreinvolved in a collision. Not sure if this location works on other makes, but they do a lot of business with the Mercedes-Benz Collision Centre next door. The staff were very friendly and courteous, and took the time to go around with me for the walkaround. Both picking up and dropping the off the vehicle were quick and painless. The vehicle I rented wasn't in pristine condition, but it was a rental after all. Definitely wouldn't mind renting from them again.