Tina, who I initially met, was extremely helpful and everything got done very quickly…read more And the escort to and from the shop, because I did not have a ride was above and beyond. I would recommend them to anyone that needs to go and have these things done.

My car was damaged in a parking lot with no note left behind. It's a lease so I didn't want to…read morespend a ton of money having body work done. The dealership referred me to Dent Magic. I was immediately scheduled and provided an estimate after I sent in photos. I was guaranteed an 85% improvement. After all, nothing could be 100% unless I went the body work route. I was ok with this. It only took 2 hours while I waited in their comfortable lobby. The end result was great!! Better than I expected!! The dent was in a difficult place and yet they kept their word and got it within 85-90% improvement. I can barely see any imperfection unless I'm really looking for it. Much less expensive alternative and i highly recommend them!! I feel like I can enjoy my car again!!

Price was 1/3 of dealer for the services performed. I asked for a delivery time that was…read moreconvenient for me and they did as requested. Friendly people with a positive attitude and easy to deal with. I am happy with the service and will use them again.

So contacted Corvette Care and made an appointment. Ryan was super cool and even adjusted his…read moreschedule for drop off as the car had to go off detail first and get ceramic coated. Didn't try to sell me stuff I didn't need, did a A1 + job on my Corvette, made pick up a breeze. I will always bring my Corvette here from now on. Great customer care, the way it should be.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

I bought a used 2013 Acura RDX that had a clear, front bumper cover on it that I wanted removed. I…read moregot more than one estimate and decided to go with Gorman's as they were substantially cheaper and have a lot of experience with this type of work. The cover had been on the car for many years, so there was no way to know if it would come off without damaging the paint. They removed it and there was no damage -- bumper looks brand new!!!!!! :)

I'm so happy I came across this place.! A day prior someone backed into my car and caused some…read morescratching and white paint residue. I brought in the car to get an estimate. The gentleman offered to buff the car free of charge. He literally buffed out 90% of the Damages! He suggested I get a paint pen to fill in the spots that would not come out. I have attached the before and after picture. I tried to tip them and all they wanted was a review. This kind gesture made my day. Thank you all for your help!

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Last week my daughter was traveling through Ohio when her car broke down. The best I could do was…read moreGoogle and hope to find a good garage. I found the right people. Dean and Renee are incredible. Renee connected us with a great wrecker service, Hounddog's towing. Renee even drove my daughter to get a rental car so she could continue her trip. Dean worked over the weekend to get my daughter's car fixed. I highly recommend Avenue auto repair. They could have taken advantage of our situation, but the repair costs were very reasonable. You can trust Avenue auto. They took care of my daughter as she were their own. Thank you Renee & Dean

My transmission blew out very unexpectedly in an older, well driven car. I had no idea what to do…read moreand these guys got me in quickly, quoted me reasonably, didn't upcharge at all, and got the work done in the time frame they stated up front, at the original price point. I have not been so lucky at other shops in the area. Very grateful and highly recommend.

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

Tilton's has always treated me right. Today I took my BMW in because of a rear end vibration (I had…read morejust replaced the rear suspension) and I thought it was due to an unbalanced wheel. As it turns out I didn't torque down the wheel tight enough (I did it to specs) but Andy explained that the rust on the hub crushed down and loosened, thus creating the wobble. He tightened both wheels and sent me on my way free of charge. I've taken a few of my vehicles there and have gotten absolute five star service each time. Also if you're a Veteran you get a 10% discount to boot. It's a great shop and a credit to Worthington to have them there.

I wanted to be happy with the job that Tilton's performed but I cannot bring myself to it. Someone…read morerear ended me and I wanted to take my car to Tilton's since it is in a convenient location for me. Communication was ok, and the car was done when they said it would be done. However the actual paint job they performed leaves a lot to be desired. They did not paint match the new bumper correctly, and the clear coat is completely opaque and bumpy. There is a very noticeable transition between the bumper and the rest of the car as shown below. They replaced my bumper with a non OEM part, which was the fault of the insurance company and not them, so maybe that is part of it. I also share some blame as I was in a hurry to catch a flight when picking up my car so I did not thoroughly inspect their work. Regardless, it is not a quality job and I would not recommend going there for body work.