NOTE: this is now Hyatt Vivid resort…read more junior suite room was a nice big size that still included two person jetted tub. fan in bathroom which is nice. all-inclusive resort and we tried these restaurants Dolma, Asiana, and the Pelicanos. all were really good especially the asian place. the coffee shop is 6:00-11:00 amazing hours. everyone is very nice. umbrellas are in closets which will well needed for the humid showers.

We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

Overall, we had a very nice stay at the Grand Hyatt Playa del Carmen Resort. The property is…read morebeautiful, the location is great, and the staff was friendly and attentive throughout our trip. The pools were very nice and easy to access, and overall atmosphere made for a relaxing vacation experience. The only downside was the constant upselling during the stay from timeshare presentations, to photographers, to upgraded dinner reservations at specialty restaurants. At times it felt a little excessive and took away from the relaxing vibe of the resort. Outside of that, the resort itself was very nice and we still enjoyed our time there.

What a great resort! It's clean safe and easy to access. Our room was clean on arrival and the…read morestaff were amazing

I had a pretty good experience at Hotel Xcaret! My husband and I came here for a work trip, and we…read morewere very excited when we first arrived. It is a huge resort with 18 included restaurants, bars, pools, and beaches. You also have access to all of the different parks which is an amazing perk. Our room was pretty big with two queen beds. It had a jacuzzi and hammock in the balcony. We didn't have a stellar view, but I can only imagine if you did. I also never thought that I would say this, but room service came way too many times. They would come 2 to 3 times a day, and once even asked if we needed room service at 9pm LOL. We mainly ate at the buffet, which did not need a reservation, and it was pretty good. Our overall consensus was that the food here was very diverse and yummy, but was too salty. We don't drink, so I have no comment on that. The infinity pool was pretty nice, but I wish it had a direct view of the beach. There was a river surrounding the hotel, which blocked the view. The beach was pretty accessible though, and the water was very clear. There was a lot of seaweed in it though and it was more rocky than sandy which made it hard to lay our towels down. Overall, though, the service was great and we had a great time here. I would definitely recommend it because we didn't pay for the trip haha.

TL;DR: Staff physically confiscated silverware and water glasses from my 6-months pregnant wife to…read moreprevent her from eating, publicly humiliating her after we waited over an hour for food. Management admitted to these severe operational failures in writing but refuses to issue a refund for the undelivered services. Expect broken room service, massive dining queues, and an environment that prioritizes timeshare sales over the basic health and safety of its guests. To those contemplating spending upwards of $5,500 for the illusion of a luxury retreat: take heed. Hotel Xcaret is not a high-end hospitality venue. It is an exercise in operational chaos, contempt for its guests, and unvarnished corporate greed. We traveled with our toddler and my six-months pregnant wife, anticipating the promised "All-Fun Inclusive" seamlessness. Instead, we found ourselves trapped in a system that prioritized deploying over 20 staff members to aggressively hawk tours and timeshares in the lobby while entirely failing to feed their existing guests. The daily dining queues routinely stretched well past an hour. Attempting to bypass this via room service revealed a completely broken system. The phone line was deliberately left off the hook to broadcast a continuous busy signal, and when we finally forced a connection after eight separate attempts, the food arrived three hours late or simply never materialized at all. The absolute nadir of our stay arrived on our final morning. Physically exhausted and unable to endure yet another taxing queue, my visibly pregnant wife took a seat at an empty table. Rather than exhibiting basic human decency, let alone the preferential treatment explicitly mandated by Mexican law, a hostess publicly berated her as a "line cheater." In a staggering display of hostility, the staff physically stripped the silverware and water glasses from her table to ensure she could not eat. I was left to scavenge for cutlery at a waiter's station myself just to secure a meal for my pregnant wife. One might expect urgent apologies for such degrading treatment. Instead, despite management (Ulises Miranda) formally admitting to their severe operational failures in writing on March 11, the resort's corporate office refuses to refund the $2,765.20 owed for the services they failed to deliver. They operate under the assumption that foreign tourists will simply give up once they cross the border, but they are mistaken. This is now an active federal dispute for discriminatory denial of service (PROFECO Expediente #06683971, Art. 7 & 58 LFPC) and a formal regulatory financial claim. Do not subsidize this behavior. If Hotel Xcaret will treat a pregnant mother with such blatant hostility and happily pocket the money, imagine how they will treat you.

This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

We just returned from Viceroy and had such a relaxing and amazing time!…read more - The staff are all welcoming, genuinely friendly and super attentive -prior to checkin I let them know mosquitoes absolutely love me , they had spray upon my arrival (organic and off!) and they sprayed my patio and had a netting around the bed all set up. I never had any bites until I left the resort my last night for a wedding ! - food: We ate at both restaurants and the food was excellent. Especially the shrimp and octopus dishes. Cocktails were done right! Not watered down like other places . - beach - this resort seems to have the best beach area as compared to nearby resorts with actual sand The pool is a perfect size and was never crowded . Pepe and staff always took care of you. -gratuity - 16% service was added automatically to your bills. This is not an all inclusive , for the quality of service we made sure to bring $USD to add tip for everyone. They all work so hard in the heat to make your experience memorable! -Spa - Splurge for this! Best way to start our days first thing with massages and facials . You can also use the jacuzzi and steam room daily without services. I frequent Burke Williams and their masseuses are good , strong too ! They did our services outdoor for couples in this serene area with a fountain running. -room - we enjoyed the premium villas, super spacious with walk in closet, shower and bath tub . All the villas are close so a short walk to the pool - There is a little bass coming from the next door resort's DJ at night, but when I closed the windows , it was very muffled and did not bother us at all. - long drive from main road - so expect a secluded spot . They will call you a taxi that gets there in 20 min. Download WhatsApp and text the same taxi will take you back. Felt safe ! We can't wait to come back someday! Definitely highly recommend this place for all couples who just need to relax.

Paradise for sure! We felt pampered the moment we stepped into the beautiful outdoor lobby. Staff…read moreis eager to please! From the welcome coconut drink and cool towels to the thorough tour ( thanks Claudia) ,check in was a great experience. Bellmen we're very friendly and helpful. And our villa was just gorgeous! Heated plunge pool, hammock, and more great you as you enter the area. You are in the jungle, so there is a lot of natural privacy. Inside the villa, you will be caught up in the romantic vibe thanks to the sweet and decadent decor. Outdoor shower brings you close to nature. Many special touches await. Poolside is another area to be spoiled- by Pepe and crew. They will get you anything you want, no need to lift a finger. And the wait staff at Coral restaurant are very thorough. They seem more like personal butlers rather than waiters, taking the time to get to know their guests by name, and learning their food and drink preferences. This area is also beautiful, with a view of the ocean. And the spa is very relaxing, access to the spa facilities including the steam room, jacuzzi is complimentary with your stay. Viceroy isn't without its flaws. The small beach is barely swimable due to the coral/rocks. And though they work to remove the seaweed, if you come from May-Nov that will be somewhat of a pain ( the whole area not just here). And there is music that drifts over from the next door hotel which at times annoys. It wasn't too bad while we were here, but was noticiable. There are mosquitos and rainforest animals around, so if you're not okay with seeing agouti while eating breakfast on your patio, this isn't your place. And yes it's pricey. Nevertheless the quality, service, and beauty of this resort make up for any issues. We didn't want to leave!

This beach resort is a must if you want to stay in Playa Del Carmen and have the most amazing…read moreexperience. They have an atmosphere that is totally tropical and Zen! The service was always good and we just loved the infinity pool overlooking the ocean.

Do NOT Book Your Wedding Here…read more They turned our wedding week (March 14 Wedding) into a nightmare so I want to warn every couple considering Mahekal for their wedding. What should have been the most magical week of our lives was repeatedly hijacked by the gross incompetence and dishonest practices of this resort's wedding team. And to be clear - we had a separately hired a wedding planner because by November we already knew Mahekal was not providing any support. We went into our wedding week thinking everything was settled without any warning of all the problems Mahekal was going to spring on us: - They lost track of $10,000 which we paid over SIX MONTHS ago. Totally unaccounted for in their system and we had to prove our payment history while onsite for our wedding. - They attempted to charge a $7,000+ penalty, claiming our room block had not been fulfilled through the code. We blocked 40 rooms and had 107 guests staying on property. We had to spend hours cross referencing the list they had which they didn't even have prepared for our meeting, with our list of guests which we had given them. We lost 4 hours to prove their botched webpage caused this issue. - What is truly unforgivable is Mahekal had an entire month after the room block deadline to communicate these issues to us. Instead, they waited until we arrived for our wedding to spring these problems on us due to their poor mgmt. We spent hours each day on Tuesday, Wednesday, Thursday, AND Friday trying to clean up their messes, ruining our moods and taking time away from family and friends. - The front desk charged us $930 for an upgrade that was explicitly supposed to be complimentary. When we checked in they didn't even have us noted as the wedding couple and did absolutely nothing special for us - no rose petals, no welcome gift, nothing but headaches. When I brought the upgrade charge up to Laura, the in-house "wedding coordinator," she showed me on her monitor that their system had the upgrade documented as FREE... I showed her the additional $930 charge on my credit card. She took over a day to find the charge in their system and promised to work with the front desk to return this but has not responded to me or my wedding planner when we followed up. - We didn't get an adequate room even with the purchased upgrade so I couldn't take any getting ready photos. When we toured they showed a room with a living room which was not made available to me. Total bait and switch. I spent 9am to 1:30pm of my wedding day with just vendors because of this... They also do NOT have a bridal suite which is another sign they are not equipped to handle weddings. - I specifically and clearly requested mahi mahi NOT be served as the fish entrée option at our wedding and Laura said she would work with the chef... At our reception I took a bite of the fish and informed my husband it was mahi mahi and he gave me half his chicken... - For our welcome party, we were charged $450 for three infused water dispensers, a "water bar" we had approved for our outdoor cocktail hour (where it made sense given the heat despite the open bar). Instead, Mahekal applied it to the wrong event entirely; the welcome party which was hosted in a covered space with fans (La Cocina) for which we were already paying for a three-hour open bar. I didn't even see this water bar but whether it was there or not, they scammed us out of $450 because they can't even track a single add-on without messing up. - It's obvious now that we were shown updated rooms when we toured a year before our wedding. What we actually arrived to were cracked floors, broken AC, and toilets with rusted flush buttons. We stayed at the Banyan Tree Mayakoba, an actual 5-star resort, for 3 nights after our wedding to decompress from the stress Mahekal had caused. Mahekal felt like a beach motel in comparison. Mahekal is not just incompetent, they are predatory: waiting until you are emotionally and logistically vulnerable so they can hold one of the most important events of your life hostage. The individuals responsible for this horrible experience were Laura Elena Castellanos Patino and Maria Elena Armenta. The only thing I wish for them is Karma. Thankfully, we ended up having a wonderful wedding reception thanks to friends and family, and those memories are slowly replacing our horrible encounters with the resort staff.

My husband and I went here for my son's 2nd birthday and had an amazing experience. The villas on…read morethe water are spacious and very comfortable for a family of 4. The service is impeccable. The staff go above and beyond to cater to you. We received 2 pillow cases embroidered with our kids names as soon as we arrived to the room on the first day. Every evening with turndown service the kids were left special little gifts made locally (little wooden animals, knitted toys, etc). So many little touches were personalized - which were thoughtful and made the best gifts we could've received. The staff knew our names, were kind to our kids, and went out of their way to ensure we had a great stay. Our butler was attentive to our needs and accommodated every request. The drink/food service at the pool cabanas and the beach was great as well. The property is absolutely stunning. Of the hotels in the area, this one is by far the nicest, most private and without the typical commercial crowd. Given the location, definitely bring mosquito repellent for when you're spending time outside the room by the water. Overall, absolutely love Rosewood and will surely be returning to this location. Simply put, it felt like a dream.

First time at a Rosewood property and I left very impressed with this Mayakoba resort. Truly a…read moregreat place for relaxation and for recharging your batteries. It felt private, secluded and quiet. We booked a Rooftop Ocean View Suite, but were delighted to get upgraded to the Two Bedroom villa. A bump from 966 to 1562 square feet of space (not including the extra outside space). The welcome drinks, popsicles (for the kids) and guacamole were great and of course the dramatic boat ride to your suite is one of a kind. The suites at Rosewood Mayakoba are amazing. Even the small suites are spacious (I think their smallest room is 788 sqft). Our suite had plentiful outdoor space, its own dock to the lagoon, a private plunge pool and also a large rooftop terrace. Truly too much space for our family of four (2 adults, 2 kids), but we happily enjoyed it. Service was stellar, which I expected at a high-end hotel. My most recent vacations have been to the Caribbean, so the combination of Mexican hospitality along with the Rosewood service really made for a nice stay. Our butler stayed in contact with us via Whatsapp, but we really didn't have many requests except for booking dinner reservations and ordering more cow's milk to the room for our baby. Our kids had their own monogrammed pillowcases, that we took home. The turn-down service also left small wooden figurines (indigenous) which was a nice touch for the kids. There's definitely an extra attention to detail that's on another level from other hotels. We were able to get a bike with training wheels and also a trailer for the kids to go on short bike rides with. The kids club was very good. Lots of planned activities throughout the day and an air conditioned indoor play area. Our daughter was 3, so one of us was with her, but I think kids 4 and older can stay alone. The staff was consistent and got to know our daughters pretty quickly. There are excursions within the property like the bat cave and boat rides which is nice (instead of just staying indoors doing arts and crafts). The family pool was just okay. There's a small shallow part for toddler to play in and also a bigger deeper pool. It's well kept, but I can see how some might say it's time for a renovation (which I believe they are doing). There isn't a very good gradual entry point in the bigger pool, so I would say it's not the most kid friendly for small children (no problem for bigger kids), since there's one step and then it drops off to 4 feet. The beach also is undergoing a lot of erosion along with the sargassum. It's narrow and slightly rocky, so I feel like if you plan on playing in the sand or spend a lot of time in the water, there might be better options. However, it's still quite scenic and perfectly fine for lounging in the recliner. Food was very good (especially breakfast at Casa del Lago), but is pricey like everyone mentions. La Fondita, the tostada restaurant in El Pueblito, is one of the better and more low-key options at Rosewood. There is a consistent kids menu at all the restaurants at Rosewood. We did not get a chance to check out the restaurants at the other hotels. TL;DR - Luxurious and family friendly resort that shines with their accommodations and service. It's relaxing, but quiet and a bit sleepy (might be too quiet for some people). Food is good, but pricey. Kids club is great, but the pool is just okay without easy entry or waterslides. Beach is not best for extended playtime in sand or water. Even so, I still loved it and would definitely return.

This was my first stay at an all inclusive resort and I was impressed! The food everyday was…read moreamazing, the staff were incredibly friendly and helpful, and the atmosphere was gorgeous! We booked this resort with a large group of friends through Costco travel and I would easily go again.

Everyone, everything was right! Good people, great times and one of our best memories ever! Thanks…read moreagain all new friends!

You definitely get what you paid for. This is not a resort hotel so don't have high expectations…read more Pictures included! Location is good if you like being close to the Avenida 10 for the nightlife. Close to everything. Beachfront. Cons of location: close to beach so people there all night long, close to Avenida 10 so it's loud all night, roosters next door wake you up early every morning. Keeping mind cars don't go down to the front of the hotel so you'll have to walk a few blocks with your luggage for arrival/departure. Amenities: so so. Our safe didn't work but they fixed it the next day. Our TV didn't work all 5 nights we were there. The fridge is too small, the bathroom is tiny and not private. You literally have 2 inches away from your knees when sitting on toilet, small like airplane toilet. There are no phones in the room which is annoying bc if you need anything, you have to go down to the front desk to ask. One of the two elevators was out of service. Bathrooms in lobby and rooftop bar are tiny and dirty. Although they have usb plugs in the rooms, some are so janky that they don't work or are falling off the wall. The mirror in the room was literally hanging on by a thread, we thought it'd fall for sure. If you get free breakfast make sure you get a ticket each morning for the restaurant before ordering food otherwise they won't comp it. This is something the front desk agent failed to tell us when we checked in so we had to argue/fight for our free meal with both the FD and with the restaurant. Poor communication. The rooftop pool is disgusting! they said the water is green bc of chemicals they put in it and told us to wait two hours for them to dissolve. The water stayed green and I swimmable the entire time. We had to buy a day pass at another resort to be able to enjoy a swimming pool. There are no lounge chairs to use on the beach, that's falsely advertised when booking this hotel. The beds were surprisingly comfortable but the rooms/hotel are outdated and could use upgrades/renovations. Like I said in intro, you definitely get what you paid for so don't have high expectations. It's not a dump but I wouldn't give this higher than a 3 star rating. The WiFi in the hotel was down/slow the entire time!

I don't understand how this has 4 starts??? 1. In check in…read morethey told me I didn't have a reservation even though I shower the confirmation - but that they happen to have a room available for a much higher rate, we were exhausted so we paid what they asked 2. There's a $20 per person fee for "gym access, breakfast and 15% bar discount" however: the gum is A FEW BLOCKS away and we didn't use the reportedly poor breakfast, so $40 for nothing 3. The room: outdated, not clean, shower head didn't work (had to use the small side hose) 4. There's no jacuzzi, the pool was really cold 5. Only good is location that's why a 2star Would not stay there again or for more than 1 night

This is future of wellness all-inclusives! I love this place so much. We came here after a friend…read morevacationed here and said the food, ambiance and classes were unlike any other resort they've been to. Being a vegetarian, it's been a dream to find a place like this where I can eat ANYTHING off the menu. My husband was able to add chicken to his meals so it is friendly to meat eaters as well. We arranged for the airport travel to/from the resort which was highly recommended. It's about an hour commute and took the stress away from the travel. Our suite was on the bottom floor and walked out to the pool. Complete dream of an experience! Not only did we have "guide" who is essentially an assistant/butler who helped answer our questions quickly, helped to book reservations onsite or book transportation through the resort. They were incredibly responsive. Your main mode of transportation is bikes which feels like you're in another world riding through the jungle on bikes. There's a handful of restaurants on site so we didn't end up leaving the property more than once. Because they're a wellness resort, they have all of these classes (cacoa ceremony, movement class, yoga, astrology, etc) where you could interact with other guests. They have a taco stand where they make watermelon tacos. I could go on and on about the food. This place almost converted my husband to be a vegetarian- that's how good it was. They make all their cocktails with OR WITHOUT alcohol and they taste just as delicious. If I could live at this property, I really would. Highly recommend going as a couple, group or even solo. It will leave you more grounded and at peace.

Incredible experience. It's clear why they have a Michelin hotel rating of two keys. Beautiful…read moreaccommodations, wonderful service, incredible food! We rarely visit the same place twice (and aren't even really resort people) but we're already talking about going back. All of the restaurants are mostly/default plant-based, but there are non-vegan substitutions (and Palmaia is connected to a typical mainstream resort, Sandos, that guests have full access to as well). But also, Palmaia's food is so good I wouldn't recommend changing it or eating elsewhere! We ate conchas and tacos nearly every day. And the pastas at Mar de Olivo were superb! Additional advice: advantage of the wellness classes, the gym, and the beachside taco truck!