I was shopping for a 21/22 Tahoe for a few week but every car I went to go see was not as described or had hidden issues. After almost giving up on my search I stopped by Tropical Chevrolet to find out about lease options. That's when everything changed, I was greeted by Carlos he quickly introduced me to his manager and the rest is history. They were able to locate the exact car I wanted in the same color plus more. This Tahoe they got on a trade in even had entertainment system in the back for the kids. Can't say enough good things about the service, straight forward business ethics and overall experience. Special thank you to Pedro in sales and Phillip the sales manager. These guys make you feel like family while delivering 5 star service. Entire time management makes you feel like a private client at a hedge fund firm. Spending 10 minutes at the store you can tell the leadership is great. Will highly recommend Tropical Chevrolet to friends and family! Thank you read more

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I wasted 5 hours of my time on a simple tire rotation, a firmware upgrade, and a water sealant leak at this dealer. Their status web link didn't work, so I had no idea where the job was. I think they serviced all of the Latin people before they would service a white person. The service person fed me lies to keep me satisfied. I was the 4th car in the service department that morning. All the people in front of me and three after me were serviced and left. As a final insult, a service person was standing in front of my car talking with another customer, so I couldn't leave for several minutes. So inconsiderate. read more

I just walked in. Cubaton music so loud. Like a disco. These people are not professional they like crooks. They cannot interact seriously with customers. They just want to do the Numbers without showing u the car. Awful. How do they sell cars??????? Who is the manager???!!!this is the third word read more

zero stars this place is a dump its ran by degenerate people and you will get absolutely nowhere. i have tried for over two weeks to talk to someone in finance dept one person named angel was helpful but i still havent talked to anyone in finance, he works in sales. they dont even say hello they just put the call on hold or transfer the call around to random voicemails im beyond appalled its literally the worst company if you can call it that ive ever in my while life dealt with if you are the manager or owner i need someone in finance to call me asap nothing should ever take this long and im not gonna edit this review this is 100% true i havent exaggerated at all whatsoever over two weeks and i cant speak to who i need to speak with in finance dept lousy dump throw away this whole business its trash read more

2-Star Review: Dishonest Pricing Tactics-- Buyer Beware After receiving a quote from this dealership, it became crystal clear how they operate. They advertise vehicles online with massive discounts; in my case, over $7,000 off MSRP, to appear competitive and draw interest. But, once you engage with them, they load the quote with over $6,000 in inflated, questionable fees and "optional" add-ons that were never disclosed upfront. Here's what they tried to sneak in: $1,390 for "Paint Protection" - likely a cheap spray or sealant that costs them next to nothing and offers little long-term benefit. $1,390 for "Fabric Protection" - something like Scotchgard, which can be bought for under $20. That's $2,780 total for basic protections that would cost under $100 to apply yourself, and probably aren't even top-tier products. $1,390 for a "Voltswitch GPS" - a GPS tracker most customers don't request, typically worth around $100. $395 for wheel locks - a $40 accessory available anywhere. $979 for a "Pre-Delivery Service Fee" - essentially charging for vehicle prep already paid for by the manufacturer. $497.50 for an "Electronic Filing Fee" - an absurd fee for DMV paperwork that most dealers charge a fraction of. In total, that's over $6,000 in padded costs. This completely erased the advertised "$7,000 discount." This is a TEXTBOOK bait-and-switch tactic: lure you in with an attractive price, then make up the difference with overpriced, unnecessary extras. When I pushed back, they claimed, "You're still getting $7,000 off MSRP." But that's just smoke and mirrors. I was actually being charged that money back under different names. that is called deception. Worse, I was ready to pay cash, no financing, no trade; just a straightforward, simple transaction. The listing price looked great, but when I asked for confirmation over the phone before driving from Palm Beach to Miami, they refused to discuss anything unless I came in. Eventually, they sent a quote filled with all the above junk fees (none of which were mentioned in the listing.) If they're this deceptive with a cash buyer, imagine what goes on in their service department! Upselling, inflated repairs, unnecessary charges? This is exactly the kind of behavior that gives car dealerships a bad name. It's misleading, unethical, and a complete waste of time. If you're still considering buying here, demand an itemized quote upfront, scrutinize every charge, and be prepared to walk away. Better yet, buy from a dealer that doesn't rely on deception to close a sale. They're out there. read more

Tropical Chevrolet - BS "mandatory" fees. - Car Dealers Near Me - Miami Shores, Florida

I had an appointment to purchase a Tesla model X plaid. Offered a deposit, but the salesman said no worries, they would hold it for me. I have the texts that show the proof. My appointment is for this afternoon today, and they sell it one hour before. It shows they do not want to earn a long time client. They are merely and simply a fly by night type of business. Don't deal with this dealership. read more

The method of tricking customers to Tropical Chevrolet is totally ilegal! Tropical Chevrolet confirmed back to you by their internet Manager that the car you are interested still available, and when you get to the dealer, they tell you they car was sold the night before, which is a total lie, as they are trying to lure customers, so they can sell you anther car. This is called Bait & Switch Scam, which is totally ilegal in the state of Florida, and the entire USA. read more

So, today I went in for a complimentary car service and I was highly disappointed. My appointment was at 12 pm and I didn't leave until after 6:30 pm and that was totally unacceptable. Not to mention the service area didn't appear to be crowded. My advisor Maria was there and appeared to be annoyed, not friendly at all. So once they ran my car information, I signed some papers and was told they're starting. I was never informed on how long it'll take. My car is an EV so it doesn't require much maintenance, however, they said it was two recalls on the vehicle that needed to be fixed. After waiting outside in the heat for 4 hours, I went to ask the guy for an update at around 4:30 pm. He told me my car should almost be ready because I had already been there for 4 hours. I told him that my phone was dying and I'll be on the side of the building waiting. He told me no problem and he'll tell Maria, my advisor. No one ever came to me!!!! I decided to finally go inside and ask about my car and the guy who checked my car in, my advisor Maria and everyone else were gone!!!! I couldn't believe my eyes. However, there was one gentleman there that was not in there when I arrived at 12 pm who was able to help me. He printed out my receipt and called for my car. I looked over at his phone and it said 6:13 pm!!! That is totally unacceptable and I am extremely upset! That was beyond poor customer on Maria's behalf. Why would you leave for the day and not make sure that a customer was fully taken care of? You should've made sure that I got my car or at least given me an update. What if I left and waited at home? That means no one would've ever called and told me that my car was ready. In what world is this ok? I don't recommend anyone to go here for vehicle service or to buy a car. I'm sure we can all find better treatment elsewhere. If I can escalate this matter and make it a bigger deal, I swear I would!! That's just how upset I am after waiting for 6 hours in the heat with no assistance, only to see that my advisor Maria and just about everyone else in the service off were gone for that day, left me waiting and I didn't have my car. read more

Long story short. I'm not a review person. But this experience was so bad I wanted to warn people about the this dealerships practices. Memorial Day sale 2025. They have a truck listed on their site for a price. Seems like a good deal so I call them to confirm the price. They say yes that's our price come in. 4 hour drive... don't change the price when I get there, "no sir that's our price". I get there... not the price, price bait and switch. I didn't even ask for a penny off listed price. Just what they have listed on their site while I sit there. No where close. They obviously put prices online with no intention to honor them. Single worst car buying experience of my life. I was going to pay exactly what they listed on their site and they could even to that. I would Avoid them if possible. At very least do not take any of their online prices as what they offer once you get there. Just for reference we are talking truck listed price before taxes, fees , prep, and a couple dealer adds. I didn't question any of that. Also Not some financing issue. Do better Tropical. read more

BUYER BEWARE. I've never had such a foul experience at a car dealer before. Most of the employees were competent and pleasant to work with. However changing a vehicle's online price while you're sitting at the finance table and refusing to honor the lower price is a terrible business practice and left me feeling like I've been taken advantage of. Blaming the algorithm the web team uses is a terrible excuse for this practice, since it seems to be the way they operate at this location. Don't even get me started on the jacked up dealer fees. I'm still upset about this business transaction even after reaching a "reasonable resolution" with the GM. I'd give this place 0 stars if I could. DO BETTER TROPICAL. read more

They lie and mislead on discounts and vehicle prices. Assured us the advertised price on a Silverado 1500 was correct and would be honored, then jacked it almost $10k! Scam dealership! read more

Leo(salesperson), Pam, Ron (GM), Carol (Asst GM) all made my 3rd time buying a car here GREAT after another salesperson Robinson made it less then a zero star review!! They ALL went above and beyond to make sure I would be happy with my purchase and come back! I can't thank them enough. Leo is an honest caring salesperson that will do the right thing for you. Julio and his team in service were excellent as well!! This is a great team from sales, financing to service! Thank you all!! read more

Just got my car serviced at Tropical Chevrolet by my favorite service agent Maria Reyes, she never disappoints me when I bring my car here to get serviced by Tropical Chevrolet, I have a Hyundai Sonata and I refuse to let Hyundai service my car, Tropical Chevrolet and Maria Reyes are the best!!!! Thank you for your excellent service!!! read more

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I've been dealing with Chevy since I bought my car and my go to person, Maria at the service department. She's the best!! Whenever my car needs service, I just call and ask for her. read more

Tropical Chevrolet - My go to person at the service department, Maria. - Car Dealers Near Me - Miami Shores, Florida

Called about a Suburban on the internet, Great price, Wanted to get an out the door price. I was told it would be about $ 10,000.00 more than the price on the internet. I was told that they make their money on financing. Thank you for saving me a trip. read more

Crazy add on fees. Very shady dealer, save yourself a trip. They refuse to provide numbers over email because they won't honor their price or words when you get there. Don't take my words for it, just call them and you'll find out! read more

BE WARNED! This dealer is dishonest with bait and switch advertising tactics and tying the sale of products. Advertised prices are not honored. They add on multiple fees that they claim are not optional, clearly violating the FTC Anti-Trust Rules and Regulations. Florida Statute Section 501.976(16) clearly states, "The advertised price must include all fees or charges that the customer must pay" "only allowed to exclude sales taxes and other government fees." This dealer is blatantly violating the Florida Deceptive and Unfair Trade Practices Act. Further, the Federal Trade Commission finalized the "Combating Auto Retail Scams Rule" (the "CARS Rule"), which addresses the use of bait-and-switch tactics and hidden junk fees in connection with auto sales. I recently went in to purchase a vehicle and was ridiculed by the Used Sales Director Alejandro Trujillo and the Finance Manager Marc Sclafani for asking them to remove these junk fees from the sales contract. I was told they are mandatory fees. Here are some of the junk fees they tried to add to the advertised price. $2,495 ‐ Tropical Advantage Plan $997.39 - Used Car Reconditioning Fee $979 - Doc Fee BE AWARE THESE FEES ARE NOT MANDATORY AND AGAINST THE LAW TO BE FORCIBLY INCLUDED IN ADDITION TO THE ADVERTISED PRICE. If you are or were forced to pay these fees, join me in filing an FTC complaint on this dealer. The violation of any FTC Trade Regulation Rule - including the CARS Rule - could result in provisions that will require a company to change how it does business going forward, to give money back to injured consumers, and to pay civil penalties of as much as $50,120 per violation. https://reportfraud.ftc.gov/#/ read more

Tropical Chevrolet - Proof of junk fees added to the advertised price. - Car Dealers Near Me - Miami Shores, Florida

Worst service ever! I have the pre-paid package and and i get to the dealer service they yell me that the tire rotation is not included, they did not have the part for the oil change on my car, no one tells me about it after 3 hours waiting. Mr. Orlando Mancina does not have any service advisor skills. Very disappointed read more

CAR BUYERS BEWARE! PLEASE take the time to read this before you even think about doing business with these people. First, rather than initially believing anything I have to say, look at the Better Business Bureau (BBB) for their rating of this dealership. It is less than a D- and they do not return complaint calls. Regarding my experience, I traded in a 2020 C8 Corvette for $60k for an upgraded 2025 Z06 Corvette, a car over $150,000.00. I have A+ credit and financed a portion of the balance, as I was making more in the market than paying cash at the time. Regardless, I began having battery issues immediately with the car and took it to my local Pompano Beach Chevrolet Dealer. I had replaced two batteries and told the dealership something was a continuous draw on the battery. Turns out, THE DEALERSHIP INSTALLED A 3RD PARTY TRACKER on the car, hooked directly to the battery, causing it to go dead every 2-3 weeks. I traced the tracker purchase back to the dealership where the initial tracker hits began. I found out this is the horrible practice of dirt bag dealerships to track the car in case their investment in the car has issues with the new owner. They are SNAKES in the grass for these kinds of practices. My attorney is reviewing the information now for further action. Secondly, their finance department tried to scam me on the paperwork, and I caught them twice sliding in "regular closing costs" that were fraudulent and had them re-do the paperwork twice removing it. They try to be your friend, distract you while you are signing so you will miss the add-ons. People! Run as fast as you can from doing business with these people. Don't say you haven't been warned. read more

Terrible experience, don't walk away from this dealership, run! Horrible customer service from the ground up. I took my truck in for service early February. Truck wouldn't run and gave an error code, Its brand new and under a year old so instead of repairing it myself at my own shop I took it since its under warranty. It was giving a fuel pump error code. I first dealt with Maria Reyes and she told me the fuel system was contaminated with DEF which was impossible as only I ever fuel my truck. She told me the truck required a brand new fuel system and would cost $10,000 but not to worry she said my insurance would cover it which I find very shady. She also sent pics that I'm pretty sure weren't off my truck. I told her its not the fuel system its the fuel pump based on the code. She argued with me that I was wrong so I had the truck towed back to my own shop. I replaced the fuel pump myself and guess what $190 part later and everything has been running like new. I reached out because I was upset and wanted answers and how their professional mechanics could make such an expensive misdiagnosis. I was put intouch with another rude individual the service manager Paul Celestin after I was told an investigation was going to be conducted. I never heard back and reached out multiple timed and still to this day haven't heard back. My last conversation with Paul when I told him how unhappy I was with this investigation and lack of commutation he told and I quote " do what you have to do". Who speaks to customers like this. Especially at a big name dealership. Completely unprofessional if I ran my business like this I wouldn't be open long. Their mistake or eagerness to take advantage of my insurance would've cost me an extra $9,800. Thankfully I have a mechanic shop and the knowledge to know better I can only imagine how many people are blindly trusting these rude crooks daily and being ripped off. I also tried to speak with the general manager Ron Schey but got no response. I have pics of my converation with Maria I'll upload as well. read more

Tropical Chevrolet - Car Dealers Near Me - Miami Shores, Florida

Worst manager at a dealership I have ever met, when you are a dealer manager you're supposed to ensure or try to close deal, get sales and make the client as happy as you can, The manager in this dealer ALEJANDRO is the complete opposite, my boyfriend and I went to get a new car, we test drove it, we scanned it, it wasn't in bad condition but had some things we had to change, tried negotiating, Alejandro said "get the hell out of here and left", then we made an agreement with the seller and the assistant manager who were really nice and helpful (kamal was the seller) and last minute when we were about to close the deal Alejandro, the dealer's manager started yelling "good night, bye" a couple of times directly to us, we sat down in the assistant manager's office and everything changed because he said the manager told him they were not going to take that deal, they bumped it $4.000 more. We said thank you for your help but we were not going to change the deal we had just made. Respectfully said good night to everybody and the manager repeated his passive-aggressive comment saying "bye, bye, good night". Never going back. read more

Biggest scam artists in the planet. Go in and try and buy a car without $6-9000 or extra fees, it's insane

Extremely poor service department. They stay at the desk or walking around and don't even acknowledge when a customer is there waiting to be seen. They never answer the phone or update you with the status of your car and the service time. You basically have to wait 4hrs+, then pop up, only to discover that your car is ready and the were to lazy to call you, despite being told at drop off that they were extremely slow. EXTREMELY BAD CUSTOMER SERVICE. read more

te dan una promoción por la radio que te ayudan en todo que no crédito que no dinero de entrada y cuando viaje desde tampa que llegue te piden 10 mil dólares y al final pierdes día de trabajo pierdes tiempo y todo es mentira del financista que sale en la promoción en la radio no les crean no pierdan su tiempo ellos no te ayudarán al final de día como a las 10pm ni me dieron números quiere decir que no quisieron trabajar con mi caso ni le preguntaron al banco No pierdan el tiempo se los digo de corazón todos mienten Gracias a Janior Acosta el chico de ventas que hizo todo lo posible por ayudar pero no estaba en sus manos el proceso todo depende de los jefes y los financieros que sin una mierda read more

Look up Tropical Chevrolet on the BBB before you step a foot in the place. They are not credited because of their scams (read the all complaints on the BBB site). Good luck getting a callback once their customer service department flags you as an unhappy customer. They deleted most of my reports on their Facebook page but thank you Yelp for this. Hey Tropical Chevrolet owner.. How come I don't get a call me back or my experience was just a fluke reply? Must be my pictures below. Take a look at the "face" of your company. Go to Bomnin or AutoNation. You'll thank me later. read more

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Unethical Scam Artists! Avoid at all costs! Responded to an online ad for new 2024 Chevy Equinox for $18,300. I contacted them and let them know i would buy the vehicle at the advertised price (cash) and to send the paperwork. The price sent was $28,461. I contacted them thinking there must be a mistake, maybe they had quoted the wrong vehicle or model, etc. Nope, same VIN number. They flat out refused to sell the car at the price they advertised. Any attempt to purchase a vehicle from this dealership will be a waste of your time. You've been warned. read more

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When you go purchase a vehicle, you expect to have knowledgeable and respectable people working there with you. Sadly, I was paired up with a bunch of buffoons and bozos and honestly I don't know how in the world this place is still in business. My wife and I went in there looking for a brand new car for our newborn baby so we wanted to upgrade we were recommended this place, honestly after our experience here I wouldn't recommend this place to anyone we actually bought a 2024 Chevrolet equinox and the purchase took quite a while to the point that our insurance agency was closed and the sales person literally said take the car without insurance. Drive safe and come back tomorrow to do the insurance. That's insane. Secondly, I'm still being charged for my previous car that was a trade-in because they never sent over the check of the purchase of that vehicle. We called them and they said oh your transaction was number approved by the bank. So how in the world did I drive away with this vehicle? Very unprofessional? Where is my car the trade-in? Please Jesus help me Car had chipped paint for a brand new vehicle. Car sales man not answering his calls. They sell you the car and wash their hands as if we won't pull up to the business Fortunately we can have legal help and sue them so let's see read more

Tropical Chevrolet - Presold car - Car Dealers Near Me - Miami Shores, Florida

The Parts Departemt is small but the people working on it are great very helpful and friendly environment with a real nice parts manager and counter people, they are amazing read more

although my car was token car of. I advise anyone to be careful what you leave in your car when going there. I left a 20 dollar bill inside of my armrest. and when I came to pick my car up the money was gone. this left me very upset. And i spoke with the service advisor. He was kind enough to send me the 20 dollars back. But I feel like he only did it to brush it off. I would've never expect that to happen I learn my lesson now and won't leave even a dollar laying around when I take my car to be serviced. read more

I purchased an SUV there in 2016 and the whole experience was less than satisfying but the car itself has been great. They employ a company called Quality Auto Tint to tint there customers vehicles and the warranty is a lifetime one so they say but it is not! I called to get a window fixed and Sergio was not to helpful and did not honor the warranty. He was more than happy to charge me to fix the window. I would not give him or Tropical Chevrolet and additional monies and went elsewhere. Buyer beware Hey ARI how about returning calls or answering the phone on the call you asked for!! read more

Tropical Chevrolet - Proof of warranty - Car Dealers Near Me - Miami Shores, Florida

ok today I went to get an oil change and leaving with a brand new vehicle 2025 the car that I wanted, didn't think that I can afford it or get it but I was introduced to some great guys there and when I tell you I left with 2025 truck because of these guys was did everything they had to do to get me into my vehicle with zero down and everything. I think these guys so much whenever you're there at tropical Chevy please look for Harris, Jonathan and Ron and Leo the best sell men ever in GM is awesome and outstanding thank you Guys so much you all just don't know how much I appreciate the time and effort that Leo was the best thank you all so much thank you read more

Ummmm, don't rush, take your time, bring a calculator and re-read everything....TWICE Clean environment. Nice selection of new & used cars read more

Roberto helped me out today and he was just a gem! He went the extra mile to make sure that I was taken care of and understood clearly what the problem was with my car. He was also super understanding about the repair being considerably more than I had anticipated and did everything he could to keep the cost down. From now on Roberto at Tropical Chevy is my go-to guy! read more

I had a horrible experience starting with a pushy attitude at the start of our greet. a sales rep the name of Jonathan had greeted me with a "buy now or get out the way" had no intend of selling me car or even getting my info. just showed me a car, ask for my information to quickly the buy was every prompt i headed out the door without saying a word. horribe attitude of the sales rep made just feel uncomfortable and i headed out the door and never thought of looking back. and the smell of marijuanna he had on him was ridiculous if they allow that in their office im surprised there even in business..... ive had feed back from this dealer as well sells you cars that have problems just a nightmare read more

Extremely rude people...run away, far and fast! Customer service is horrible, management screaming at customers, specially if you are a female or have an accent you will be abused.. read more

For ages I took our work vehicles to this location for service and it was great, but lately they don't even answer the phone. The final nail in the coffin was when I tried to make my latest service appointment and I called their service and it went to voicemail (with no message) all day, then the next day I contact sales to ask how to get ahold of service and they kept transferring me and nobody answered. I've been in that dealership, sales is right next to service, so service wasn't answering their phone and sales is too lazy to walk 20ft to service and say "hey this person has been trying to get you for two days". I called probably eight times in total, left two messages, before realizing I was wasting my time... It's a bummer because it was nice to support a dealership that wasn't another chain. In the end I made an appointment at AutoNation in Doral. Oh well, at least at AutoNation Doral they answer the phone. read more

This place to trash. Sadly, I got 3 cars from this place and it's been mistake after mistake. My first vehicle, they kept ordering the wrong part and it never came in. Sold me a lemon, so I switched for something else. Management didn't acknowledge me after how frustrating it was. Car #2 I kept for a year then it started acting funny again so I got something different. Car #3 I had for 6 months and when I got something repaired by someone different they even told me they sold me a lemon. Tried to get a new car with them this month and none of the managers called me back for 4 days! DO NOT BUY A CAR HERE IS IT NOT WORTH IT!!!! If I could give 0 starts I would. Never again. read more

Tropical Chevrolet is the epitome of false advertising / bait & switch. On August 18, 2022 I was browsing for vehicles online when I noticed a 2018 Chevrolet Silverado for sale (Dealer Stock number R17533A) for sale for $30,894. I asked for a trade in estimate and a salesman with the name of Javier contacted me. We texted about me coming in and I agreed to come in on 08/19/2022. I checked the ad again on the morning of the 19th and the price was still the same for said vehicle, $30,894. When I texted Javier that I was on the way I was told a salesman named Omar would assist me. We met at the dealership and he showed me the aforementioned vehicle. Before I test drove it, I pointed out a collision spot that the truck had on the front driver side from an accident which was not repaired, and Omar stated the manager would "take care of it". Mind you, there is no mention of the fact that the vehicle needs repairs. They proceeded to estimate my trade in value and presented me with some numbers. When I saw the paper, directly under the advertised sales price, which was accurate, was a total protection fee of $3,999. I asked Omar what this was and he stated "this is a fee to get the vehicle ready for you, get new tires, remove any dings, etc". This is ironic considering the vehicle still had damage from an accident clearly visible. I thought initially this was some sort of "extended warranty" so I asked, "well this is optional, correct?". Omar stated "No, we had to put new tires on it". I stated "That should have been added to the sales price beforehand, not once I'm here". I said "I'm assuming the dealer fee is included in this fee", to which Omar agreed. I looked on the rest of the paper and just saw the taxes and title fees, etc. I said I wanted more money for my trade in (irrelevant) and he went back to his manager. Omar comes back with a new paper, and he stated his manager is considering cutting the "fee" in half, to almost $2,000 for a phantom fee that nobody can tell me what it is. Additionally, I noticed that this new paper for this new "Deal" had an additional dealer fee now included! So, even with the "deal" of getting half off this random $3,999 fee, now they added an additional dealer fee of $979.00 that Omar previously stated was included in the total protection fee. I point this out to Omar and he stated the other paper had the dealer fee. I stated to Omar that it was not in there and that I wanted to see the other paper. Omar now states he doesn't have it, conveniently. I stated to Omar that I was going to pay the advertised price, advertised dealer fees ($979.00) and taxes, and not anything extra. Omar then stated that I should have looked at the fine print in the ad, because they are allowed to change the pricing if they want to. I said ok, so the price in this truck changed once I got here? (This becomes relevant after I speak to the manager). The manager came out and stated that "he was losing money on this deal and that he can't sell the truck for that low". I stated in understood but you advertised a price, and once I'm here you're jacking up the price. I said "call it whatever you want, the $3,999 fee is a surcharge, correct?". The manager then confirmed that it was indeed a surcharge. I stated how can they advertise a car for one price, and then once I get here jack up the price by $3,999! I stated "if I pay cash for this car right now, you are not going to sell me this truck for the advertised price?". They said they would not. He stated there was nothing he could do and that he didn't want to lose money on the deal. They still never even mentioned anything about fixing the damage on the truck I was considering to buy, so this was obviously still not going to happen. I then asked about a different truck that they had which I considered, a 2016 Silverado (white) on sale an advertised price of $28,495 (dealer stock number P3819). They showed me a separate paper for that truck and guess what, it also had the $3,999 fee to it. In turn, it wasn't just the truck that I was looking at that went up in price, it's clearly a flat fee they charge anyone that comes is and yet is not advertised anywhere on their website. This dealership has over 30 trucks in stock at the time of writing this, so it's clearly not in short supplies. I left the dealership promptly after seeing the practices they engage in. Tropical Chevrolet in Miami is clearly advertising false online sales price and then adding phantom surcharges due to the "market" AFTER the customers arrive at the dealership. Classic bait and switch, false advertising. I have screenshot images of their ads and their "fine print", which make no mention of any $3,999 fee. This is straight up false advertising and they need to be held accountable. read more

Tropical Chevrolet - Car Dealers Near Me - Miami Shores, Florida

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I am writing this review because of how smooth and efficient it was to work with Thays at Tropical Chevrolet she made sure I got exactly what I wanted/needed. She makes you feel like family while delivering 5 star service and meeting all your specifications Thanks again Thays ! read more

Update 1/22/2024 Unfortunately I had to come back to this awful service center because the battery that was installed 16 months ago Died and I had a 42 month warranty on it. Even with the Warranty you still have to pay the labor so it came out to $50, they took 2.5 hours replace the battery, actually it was about 30 minutes less than that because I saw the car pull up from the service center to the front desk but my service advisor was on lunch and for some reason none of the other 3-4 service advisors are capable of checking me out so i can go on with my day. Update again for 01/22/2024 Couple hours after my car was handed off to me any everything was done, Maria my 'service advisor' decided to call me from her cell phone because she just found out about the previous negative review I wrote the week prior, she went on to say her manager just told her about it and that MY REVIEW DOES NOT EFFECT THE COMPANY IT EFFECTS HER. I immediately hung up because I do not care, nor should she be calling me from her cell phone to mine to harass me about a negative review that has impacted her. She than text me to call her back. I called the dealership to speak to a manager I was transferred over and surprise surprise I got sent to a voicemail. read more