Horrible costumer service! I came to order a wrap with a smoothie and they said their ovens are down and can't make any food. I understand that this is out of the employee's control however, the girl who is taking orders is extremely rude and also rolled her eyes when asking me what I had order again... after just placing the order with her like 5 mins ago. ‍ Would not recommend Tropical Smoothie Cafe. read more

Rude service on more than one occasion. Poorly trained young staff with seemingly no management or leadership visible. Ordered a chicken quesadilla and order was repeated correctly when I paid, but when I returned to my car and opened it, saw immediately there was no chicken. Went back in and politely let them know and a young petite girl with black hair rudely grabbed it and tossed it in the trash with attitude. I sat and waited another 10 minutes for the order to be remade correctly. The employees unnecessary angry response to what was their error made me feel as if I should feel badly! Won't return. read more

First time customer is the smoothie was awful! I ordered the strawberry and banana smoothie l. The food pictures looks good tho. Just not my taste read more

Was a great experience from service to the food! Was very pleased. Tried four different smoothies and four different flatbread sandwiches! Just wonderful. Service with smiles, always a plus! read more

See all

First let me say that the food and smoothies are excellent. I have zero issues with the food or anything that comes with it. My issue is with the management or in particular, Cindy, I believe her name was. I came in and had a $36 order. I gave the cashier, Jade my hundred dollar bill and she let me know that they do not accept hundred dollar bills. However, she noted that she thought that she had enough cash in her drawer that she can go ahead and complete the transaction. She did let me know that she had to let her manager know and that's when Cindy came over. She told me that they do not accept hundred dollar bills. I asked her where the sign was and without even responding she turned around and walked away while I was talking. Completely ignored me and with an extremely bad crappy attitude. I must also say that Jade who is at the cashier was 100 times more helpful and with a good attitude and was extremely helpful. When Cindy came back I again asked her where the sign was stating that they do not except bills over $20. She told me that nobody in the shopping center accepts bills over $20. I know this is a lie because two days ago I was at Slapfish and used $100 bill there. Without issue. Just to make sure I'm not crazy, I called every store in this area after this mishap and all said they accept $100 bills and one laughed and said, "this is America, we don't turn down money or we'll be broke tomorrow". Cindy wouldn't look me in the eye. Started talked to fellow co-workers when I was talking. I simply wanted to know why she thought a customer would know a particular store doesn't accept bills over $20 without a sign (she couldn't show me where this sign was that she said existed) and why she was acting rude to a paying customer. Thanks to Jade (think that's her name) for going above and beyond and trying to clean up her managers mess or handling a simple situation. And the whole time I did this was a smile. Some could learn what that is... read more

Well. It's fruit. In a smoothie. And both things we ordered taste absolutely like garbage and are inedible. Absolute waste of money. I guess I didn't see one of the items has Splenda in it and the taste is so overpowering that it just tastes like Splenda water. The sunrise sunset smoothie is so sour no one in the house would drink it without adding sugar. Even then it tastes awful. Will never go here again. read more

Underwhelming. After looking at the reviews we were on the fence since Yelpers are a pretty astute bunch. Oh well - you only live once right? Walked in and there were only a few people at tables. First sign. Staff was moderately friendly but not the "welcoming" kind. Like, "Hi we're glad to see ya'!" The menu was fairly extensive with sandwiches, wraps and bowls, flatbreads and of course smoothies. We picked the Thai Chicken Bowl and Hummus Veggie Bowl. Suffice to say this is something that I could've picked up on the way home from Trader Joe's. Expecting more? Perhaps. Just average fare though. You want to see places like this succeed but they need to up the ante and service should come first. Hire people people. You listening management? Nice atmosphere going to waste. BTW maybe some nice music would help. Underwhelming. Did I just say that?! read more

Walked in was greeted and helped right away. We were asked if we had any questions and ordered the Sunrise Sunset classic smoothie. It came out quickly and tasted very fresh. The building was nice and clean and we were pleased with everything. There was just nothing extraordinary. read more

I absolutely love tropical smoothie! It is one of my favorite go to places for smoothies! I'm so glad that they now have one in the NE Heights! read more

Count me as yet another customer who just had the worst experience at this location. No food service while still well within open hours. And not even the courtesy of having even a simple sign to say there's no food service so people don't get trapped in the long slow line while trying to leave because the food items are unavailable. Avoid this location! read more

Well the smoothie was good though expensive. We popped in to use the WiFi while traveling through town, and it was the slowest connection in 4,000 miles of traveling... so we left. read more

Takes forever to get a Baja wrap out and a smoothie, been waiting 15-20mins in drive thur for a wrap this place has horrible service! :( don't go very very bad! read more

I should have listened to all of the others who left reviews on this place. So my best friend lives in KS and somehow we talked about this place and how much she loved it...fantastic, we have one, I'll try it (I thought). We stopped by here after our oldest sons soccer game a couple of Saturdays ago, but we decided to go through the drive through because our youngest son had fallen asleep. Granted, we had never been here before, so we were a little slower...but there was no one behind us (it was around 2ish) so we looked over the menu fairly quickly and made our order. The girl who took our order (I want to say Katlyn, maybe?) was so incredibly rude, I couldn't believe it!!! When we asked a couple of questions she got so annoyed with us it was SO obvious. We only orders 2 wraps and 1 smoothie...it wasn't like our order was massive, but apparently we were too "needy" asking questions about sides!! Anyway, my husband wanted a smoothie too after we already ordered and paid, so he drove around and went in. He said no one acknowledged him when he walked in...it was almost as if they were doing us a favor by speaking to us. Super weird!!! Long story short...terrible customer service. Plenty of other places around to go to!! read more

My salad was mostly frozen lettuce. I'm glad this place exists here, but come on guys.

Customer service is terrible. Very rude. They frequently forget to add everything ordered. The drive thru is always a mess and backed up- the infrastructure is poorly designed. The smoothies are subpar and they don't use a water filter. Would not recommend. Wish we had a Jamba here. read more

Staff are super friendly and helpful. I got the açaí smoothie and it was really delicious! I also tried the chicken pesto flatbread which was soft, filling, and so good. It's decently priced for the amount of food they stuff inside. And if you don't want to find a parking spot, they have a drive thru! read more

The guy was standing in there, staring at the cars in line, cleaning half an hour before closing and just not taking orders. Looked at us a couple times. But just hid. read more

Came into the store at 10:30am and one employee saw me from the back but it took over 3 minutes for anyone to come to the front. The gentleman that helped me didn't seem to excited to be here. Ordered a lean machine smoothie and it was ok. As soon as he made the smoothie disappeared to the back. As far as I could tell was at least 3 employees working. read more

I have never really been a huge fan of smoothies until I found this place. I am literally obsessed with the Health Nut smoothie and the All American wrap for breakfast. I have tried many of the flavors on the menu and they have not disappointed. Their wraps for lunch and also filling, but they also offer healthy options which is great for someone like me who is always short on time. I also like that the menu lists the ingredients in everything and the calorie counts. Rock on! read more

I used to like coming here when there was friendly service and they got your order correct. Nowadays they just tell you the amount at the window give you your change and goods and close the window. No customer service whatsoever. And you can't call em because the phone doesn't work and the staff seem to be immature and ill trained. Think I'll take my business elsewhere. Sucks because the food's pretty good, but with all the health precautions nowadays, I can't trust immature employees to make my food. read more

Horrible customer service. The acting manager Bella is so rude. I wouldn't recommend this place to anyone.

I came in to pick up a mango madness and was very un pleased with the service and my smoothie. It did not taste like it was suppose to. It was very chunky and clumps of Ice were getting stuck in my straw. I am very disappointed with my smoothie. read more

First time visit here and was really looking forward to a smoothie and fresh food, in hopes to remind me of the freshness found in Cali. During a pandemic, we were thankful they have a drive-thru and also curbside. Initially, I attempted to call in my order over the phone, but no answer. The line was disconnected as if they did not exist. Then, I tried to order via my mobile device on their website. There was a little bit of difficulty ordering online for curbside, not very user friendly, so thought well let me just try the drive thru. Well, it was so busy! Not just there, but in that entire area, so I parked and really got down to business to figure out how to order online. Got my order placed and surprisingly was going to be ready fairly fast. Waited, waited, waited.... Watched workers run food out to cars in a craze...still waiting...and waiting... I go to the front door of the business to knock and signal my phone about my online order. A lady came to the door to let me in and informed me that online orders must be picked up in the drive-thru; only phone in orders were curbside....Wait, what did she just say? There was no ring the multiple times I tried calling... Confused and upset, she handed me my order that had been sitting out on the counter for who knows how long, my smoothie melting.. Get back in the vehicle and...no flavor... my smoothie is just barely blended up ice.... Can't believe it! The island quesadilla was also not the best. Overall, pretty dang disappointed in customer service and food. I do not think I will be back. And I will continue to pray for the young generation to learn this thing known as work ethic and respect... read more

This place is amazing! Even though there is a staff shortage they still manage to bring you the best of service

I have been craving a healthy, delicious smoothie. This place have me that plus a super healthy hummus wrap. I enjoyed everything. Menu has lots to choose from. Its totally my new favorite place. I only need it to be closer to where i live. read more

Went to the drive through. This was, believe it or not, my first kale smoothie, and it was good. The hint of ginger was pleasant. Good refreshment on a hot day. read more

I have never experienced worse costumer service in my life. I have gone to this location a few times to try and give them some chances. I don't know, maybe they have a few bad eggs? But every time I leave upset. Do NOT go to this location. The westside location is much friendlier! read more

Worst restaurant experience here ever!!! I have gone here multiple times Since they've opened. The food and smoothies are great but the costumer service couldn't be any worse. First of all, Going through the drive through with no other cars in line and no one inside the store, the wait was 25 plus minutes. Next, the workers are extremely rude, no smiles and nice greetings at all. Nothing but attitude and dirty looks. This happens every single time I've gone. They need MAJOR costumer service training. For something as simple as a smoothie you think they would be a lot nicer in their job and on top of things. Whoever the general manager or owner is of this store needs to get his store in check. read more

It took over an hour to get our order. Maybe they had to grow a banana tree and then locally source them idk. We ordered a smoothie that has berries blueberry strawberry etc and one thats mainly tropical that should look orange. Both came out completely grey. What fruit is grey? Decided to try it anyway and yup it tasted like youd think grey would. Dirty dishwater flavor. customer service is terrible and no one cares about quality. Teenagers at counter just roll their eyes at you. Didnt offer money back or to make a new one. Never coming back. Will stick w keva juice. read more

Very unprofessional and customer service was poor today. As a customer I shouldn't be talked to like I'm a child. When I order something and you make a mistake you should just apologize and move not get confrontational with a customer. read more

The staff is beyond rude and don't care about anyone but themselves. It's just a bunch of stuck up teens who hate their job. The service is so slow and awful. The smoothies are so good like don't get me wrong but when the customer service isn't there then it's not worth it! read more

I ordered the Baja Chicken Bowl. The menu says it's served with romaine lettuce, it was served with iceberg lettuce that was barely green. There was also a bunch of ice at the bottom of my bowl, which I thought was strange. If you're in the area, I'd just go to Chipotle. read more

Sooooo good and fast placed 5 food orders and 6 smoothie orders. Did the Asap 10 min option. It takes 5 min to get from my office to the reastrraunt. When we got there all orders were done and organized with the names on them on the counter. I got the chicken ceased wrap. and I am so sold and will be a habitual repeat customer read more