New manager has really improved the service. Came to this location with my mom and she was super sweet & food didn't take long at all.

Not the best location, very mediocre. I only stopped here because I was in the area and have the app. My smoothie had absolutely no flavor just tasted like crushed ice. I always get the chipotle club, double toasted. The associate said that wasn't an option and all they do is warm up the sandwich because the grill makes are already on the flat bread. That is a first because every location puts in x2 toasted, she was just being lazy. read more

Do urself a favor and order online here. I came in the store on September 18th was greeted and told to wait. After 8 minutes they came out of the kitchen and started pulling from the back of the line.... Still waited hoping that they'd take my order. Then didn't even address me and went back into the kitchen. Never got to order my food. Thanks. read more

Had the pesto chicken flatbread-it was good, lots of cheese :) girls working the counter were very nice. read more

Tropical Smoothie Cafe - Menu - Juice Bars & Smoothies Near Me - Fleming Island, Florida

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service was terrible they are like watching paint dry. employees are taking breaks and playing on the phone while there are customers waiting to place orders. if you want a smoothie and you don't want to wait planet smoothie is your place read more

I stood in line for forever then gave up and ordered on my technology. The smoothie was good and the inside made me feel like I was at the beach. I had to park at mcdonald's across the road because there was no parking anywhere for miles and miles. I don't want to have to work for my food. please fix please. read more

We have never actually eaten a meal but the smoothies are the bomb! Try getting yours without added sugar, it tastes great and you save half the calories. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fleming Island, Florida

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I come here everyday for door dash and Uber eats the orders are always messed up. The food Is never warm. The lobby is always quiet and never busy plus I'm never getting my order on time which Makes the person waiting for their online order get cold food and super watery drinks. Overall 2-10 McDonald's and moes are right across the street read more

This location is family owned. It opens @7 AM but does not offer the happy hour smoothie special due to it being family owned. Bummer. I believe they still offer military discount though. The owner/manager was nice but also very blunt. She asked me twice if I was sure I wanted Splenda in my smoothie and then told me about it being bad for my health and body, also inquired about the happy hour special and she was very adamant on how they lose so much money from it as a family owner business. Ok, I get it, but I come here for a smoothie not for a dr visit or for you to complain about customers wanting a discount. Thanks for opinion but I just wanted my smoothie, lol. Think I'll stick to the other location in Orange Park to get a deal on my smoothie in the morning before work! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fleming Island, Florida

Don't want a call. Don't want anything. Ok. Maybe these owners need to be replaced. Asked for Smoothie to be made without strawberries and to please be sure about double sanitizing. Severe strawberry allergy. Asked and told it was. Sweet kids there looked scared of owners. So they said it was. It was the allergic reaction for me. The drive home with my throat closing and the bruise on my leg due to having to use a rescue pen. Called twice. Owner sent message saying I needed to be more clear and they would remake. Would not get on the phone. The rest of the story is so egregious, I can't even get myself to toe it here. Posted on social media to warn other families facing allergies like this, and got wrath. District manager offered me a 50$ gift card. Refused. Went all the way to the top. After a great conversation, and thankful I was heard, was emailed about getting another 50$ gift card. The truly sad part is the amount of families that have reached out to me sharing their stories with me. No training. No allergy training. Owners always fighting. Ride to customers. Making fun of customers when they leave. Kids getting in trouble for mistakes. I thought long and hard about this review. Believe me, I could share so much more. But why. Who cares? They don't. Here is the plastic wrap that was in one of the other smoothies we got that day. We called about that, and still the owner would not get on the phone. Parents be careful. The modeled behavior from the top definitely trickles down. That it's ok to be rude, not care and choose to not treat someone as if their life matters. read more

Tropical Smoothie Cafe - Tasty Saran Wrap in my daughters smoothie. - Juice Bars & Smoothies Near Me - Fleming Island, Florida

Great customer service! I had a DoorDash delivery issue, and Jeff at Tropical Smoothie made it right! He didn't have to, but did!

This location is absolutely the worst Tropica smoothie I have been to. My wife and I have had several issues with this location and this last order was the final straw. We will not be ordering from this location ever again. My wife ordered a salad and smoothie combo and at the bottom of the salad was a solid frozen egg. The two individuals that were on staff in the kitchen were Javon and Jacob. When we called, the cashier freely admitted to us that it likely was a prank because they've had complaints and they have a lot of immature people who work there. My question is, if this is a reoccurring issue why hasn't management taken action??? The cashier took our information but then asked us to call back when the owners are there (why take our info then?). read more

Tropical Smoothie Cafe - Frozen egg in our salad - Juice Bars & Smoothies Near Me - Fleming Island, Florida

I didn't get asked about a side. they just put no side without even asking and my quesadilla wasn't cut like it's supposed to be. Im not sure if ill be back. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fleming Island, Florida

I've been to this location two times in the past week, the first time, my order was completely messed up and I had to have it remade, the second time, my order was switched completely and there was hair all through the food. Had to throw it away. Not too happy. read more

I know I came in like 15 min before closing time. But that shouldn't make you do half the job of making my simple meal. Just do you're job throughly, Thank you. read more

I ordered online this morning from this location and arrived literally 4 minutes later to pick it up and it was already ready to go! The woman who helped me was so sweet, and the food and smoothie turned out to be very good! No complaints. read more

I always see this place and I've never tried it . Well today I was next-door for an appointment and I hadn't eaten breakfast yet so I thought hmm smoothie? The girls were patient while I took a few minutes to look over the menu. I saw that they had the amount of protein posted on the menu. However, they didn't have the carbs listed on the menu. So I asked them about it and they handed me a sheet which is on display. I chose the smoothie with the least carbs available which was 38 carbs for the small chocolate chimp. I believe 190 calories. I half expected it to taste blech but I really enjoy it, it tastes just like a choc/banana smoothie. Chocolate Chimp has bananas and chocolate and protein powder and I added Chia seeds for a dollar and my bill came out to $7.48. Smoothie success ! read more

I gave them a review two years ago when they messed up our order and gave them three stars. Happened again today AND I can't even reach them so hence the two stars. They messed up our order - gave us someone else's smoothie because we have the same first name, and gave us a wrap instead of the bowl we ordered. Ordered Thai chicken and paid $3 extra for fake meat and I don't have any idea what this is but can't tell if it has meat or not (I don't eat meat) and it's not Thai chicken, which I've had many times. Tried to call to get the order fixed (meanwhile it's getting cold) and was immediately put on hold. I waited FIVE MINUTES before giving up and hanging up. Called back multiple times but I keep getting a Verizon message saying their line is busy and there is NO way to reach them short of driving back in this heat and waiting around which I can't do right now with my grand-daughter with me. read more

They need to have these in California! Excellent service, the food and smoothie came fast! They have a kale apple slaw! Which I totally recommend getting! I ordered a chicken sandwich forgot which one but they have many choices to choose from , and the prices are not bad at all ! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fleming Island, Florida

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This area is a very clean as a very nice feel to it right tropical feeling they have free Wi-Fi here very friendly customer service they are very knowledgeable of their products that they serve and you can feel super silly for not knowing what you're trying to get but they'll let you try samples that lets you ask questions to understand what you're about to buy which is nice and they're fairly fast for making the sandwiches and smoothies & Wraps and tacos that they have available here Their food tastes very fresh everything is done right there in the back and the food is delicious very tasty smoothies are amazing they have a great variety of smoothies and I would come here again read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Fleming Island, Florida

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I've had issues ordering food off the app twice and each time I was not given my food/smoothies or refunded my money. The employees were rude each time and just kept deferring me to the "owner". This use to be a really good location-but they have been getting my order wrong the last couple of times I've visited. I will not be frequenting this location anymore. read more

Everytime I come in it takes a good 20 minutes to get just one smoothie. The smoothies are okay and it shouldn't take that long

Upon entering at around 11:45 on a Sunday, I was the only customer in the clean, well lit restaurant. I ordered a baja flatbread and a coke. This isn't my "home" store, so I was curious to experience a different location. It seems that all Tropical Smoothie Cafes are switching from fountain machines to bottled sodas ($1.65 at this location). After ordering, I had to go to the restroom (very clean). After coming back, I noticed a steady stream of customers coming through. People who ordered were receiving their food quite fast. I waited patiently at the booth closest to the cashier, and after a few minutes, the manager asked me if I was still waiting for my food. I nodded yes, and she expressed that I was still in the restroom when they called my name. She asked if I was eating here, and I said that I was. I told her that no one asked me if it was for here or to go. She apologized and plated my flatbread. The flatbread itself was flavorful, but had almost too much sauce on it compared to what I'm used to at my neighborhood store. After eating at my home store, an employee always comes to pick up our baskets. This wasn't the case here. The trash and basket deposit is located next to the front door. I came to the cashier with basket and drink in hand and asked if his manager was around. He said that they were in the back. He then went back to looking at his register screen. I then asked him if he could get his manager. When he did, I left the manager the tip. I felt it was coldly received, however, the manager readily volunteered to take my basket for me (a nice gesture). read more

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Owners yelling at each other. Saying things under there breathe about customers is weird in my opinion. Getting the correct order is a problem too read more

This place is awesome!!! Serving fresh and healthy is an extra plus in my book. The employees here are so nice and wonderful. I first tried the Pesto Chicken flatbread and it was very delicious. My second sandwich to try was the Buffalo Chicken Wrap. Very delicious and for me, not too spicy, just perfect. I have also tried the Baja Chicken, very delicious too. For the smoothies, I'm not too big on smoothies but hubby kept telling me to get the Avovolada smoothie. I did not like it probably because I drink alot of water. So he enjoyed it for me. Not to take from the smoothies, they have all flavors I could have tried but I just enjoy my water too much. If you want a fresh meal, eat better and feel better at Tropical Smoothie. read more

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My son and I stopped to get 2 smoothies for a snack/ pre-workout meal. I like how they have a kid size smoothie with calories posted so I know I'm giving my kids a proper serving! Also great selection of smoothies...I had the watermelon mojito smoothie (a seasonal smoothie) and it was tasty! I didn't try their food but sandwiches looked good. read more

Employees are underpaid. The smoothie bar had mold growing on the side, the managers are always arguing, no breaks for minors. They make it look clean but behind everything is mold and grout. 0/10 Location. read more

Very very rude and bad service...we tried using our $2 reward today. My husband and I each had a reward and tried scanning both at purchase. Nobody informed us we could only use 1 per transaction even though they saw we had 2 barcodes on 2 phones. After realizing we couldn't use them both on the same transaction, we asked them to take one smoothie off. A manager (old nasty woman) then came out and yelled at us! Will NEVER go back again!! read more

As a former employee from this restaurant, the bosses do not treat their employees well at all. The two bosses yell at eachother almost daily. They overwork us with no break after 8 hour shifts(despite being a minor). read more

Unprofessional service and lazy staff. I went into the Fleming Island location today at approximately 5 pm. I order 7 sandwiches, 1 salad and two smoothies. I was told my order was big and I needed to call ahead the next time because I was there yesterday with the same order. I can understand if the place was busy but there was only one other customer eating in and no one else in line. On both days the place was basically empty. Plus I tipped. Why create a problem if there isn't one. I will take my so call big orders somewhere else. Just bad customer service overall. read more

I'm hesitant to post this because I know everyone has "their days" but this was a little ridiculous and I'm running late this morning so let the rant begin lol. I love me some tropical smoothie! I have two prime locations I go to close to by my house almost daily. Today I was in Fleming Island for a meeting and was in the mood so I googled the closet Tropical Smoothie and this location came up. I ordered a smoothie and a cheese quesadilla. Paid and waited. My name was called and I was handed a smoothie and told to have a good day. I said that I had ordered a cheese quesadilla and asked if it would be ready soon. The girl said, " oh you did say that didn't you, I forgot to ring it in - I'll get it in now". She went to the register and rang it in as I went to sit down and wait thinking in my head, "This isn't my problem she forgot to ring it in" and that they weren't going to charge me for their mistake. NOPE she had no hesitation to tell me my new total. I didn't say anything and just paid. She then asked me if it was for here or to go. I said to go please. Go sit down and wait and a different employee brings out my food in one of the dine in baskets ‍ I politely reminded him it was for take out and he was nice and said I'm sorry and packaged it up for me. Okay okay so far not anything SUPER crazy. I'm handed my to go food and I go out to my car and head to my meeting. I open up my to go order about 10 mins later and bite into a CHICKEN quesadilla ‍‍‍ Its just annoying to try to get people to not only provide customer service that is correct but is also compassionate. I don't feel I should have paid for her mistake and then on top of it I was given something I won't eat because it has meat on it. Okay by now you're thinking "this girl is annoying and crazy just eat the quesadilla". I'm trying to cut meat from my diet and when I do eat meat it wouldn't be processed meat from tropical smoothie. Now don't judge me the next time you see me with tropical smoothie in my hand - because it will happen again - I love them! It just won't be from this location. Just double check what you get before leaving the store. My lesson is learned for the day. read more

This please can only be described in one word, amazing! The paradise point smoothie i the perfect blend of strawberries, bananas, and pineapple. The smoothie can be a little pricey, but once you take that first sip all your worries go away. This place is a 10/10 would recommend! read more

This place is amazing. What have I been missing ?! I'm not sure of these reviews but the service is impeccable! They have a great seating arrangement and the cashier was super sweet ! What really floored me is we asked if we could get protein in my daughters smoothies cause she never eats all of her food. Well I think they put a little too much in and this nice gentleman with a beard that brought us our food before , without question said he'll bring us a new one with I wasn't sure , less protein or none. But I thought that was amazing. I also forgot my water cup well the cashier did and he immediately offered to let me get a bottle instead. They really care about their customers which is so hard to find these days. I go out of my way to show how grateful as a customer I was. The food was amazing. I'm not much of a health nut but wow I found something that sounded amazing and tasted amazing ! I will definitely be back again especially cause I'm in the middle of a work out program and this will help ! It's fresh and delicious ! You won't be sorry !! Their app is amazing too. Makes it so easy to get my food quick. Even if I don't use the app my gold still always comes out quick. Super yummy foods and smoothies. I love love love love this place. read more

Tropical Smoothie Cafe - Breakfast of champions ! ( my own cereal bar ) - Juice Bars & Smoothies Near Me - Fleming Island, Florida

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Oh how I love smoothies, especially large tasty ones at a great value! This location is fairly new, located near publix on Fleming Island. I love how in addition to many smoothies, the chain offers various healthy dining options like wraps and salads. This location is relatively new. Unfortunately the staff sometimes seems annoyed with me when I go in. However, they are never rude. There never seems to be a line or excessive crowd. read more

i've been struggling with new medications so smoothies have been the only thing i've wanted to eat daily, the smoothies are always so good! but i'd really like to talk about the staff, everyone there is so sweet and they wrote a note on my cup that had me crying (in a good way) basically letting me know that i am loved. i've been struggling for so long and it was something so small but so sweet! my heart goes to everyone working there! read more

My daughter introduced me to tropical smoothie. I ordered the Thai chicken wrap and the detox smoothie. I plan on coming back. read more

Tropical Smoothie Cafe - The detox island green smoothie. Very good with natural sugars. - Juice Bars & Smoothies Near Me - Fleming Island, Florida

I went here just with my gay husband and he ordered the peanut butter cup smoothie and I ordered the same thing. Not knowing that mine tasted like water and choclate. Very upset, I love Tropical Smoothie but from now on I will go to Smoothie King because they know how to make good smoothies. Calling in tonight to complain about my $5 water smoothie. read more

Excellent smoothies. We typically love this location and usually have great service. Today, we were greeted with customer no service. Very disappointing. read more

I have been really happy with this location. The smoothies are always on point and food is fresh and tastes great. I come in at least once or twice a week and have never had a problem with an order in the 6 months I've been frequenting this location. Customer service is outstanding and the owner is extremely friendly and makes a point to remember your name usually by your third or fourth visit. I get discounts through one of their competitors thanks to a business arrangement with my employer but I still gladly choose this location because the service and food are so much better. read more

The food and smoothies are great (though I will say I preferred their menu way back when they had a location on the other side of 220 near Home Depot). The parking lot can be a lot of work which means I visit less frequently than I might if they had a different location. The staff has always been friendly but, in my experience, this isn't a quick place you can run in and out of (which is usually what I'm looking for). Between parking and waiting for your food, things move a bit slow. They also have breakfast, which is good to know. If you're in the parking lot for whatever reason, it's a great option. read more