I truly don't understand the 2-star rating for this location. I've been to many Tropical Smoothie Cafés, and this one is by far the cleanest, with the best customer service and the most delicious smoothie I've had. The place was absolutely spotless. The girl who made my smoothie nailed it, and the cashier was so kind and polite. You can tell they work really well together the vibe was great. Delicious smoothie, amazing service, and a welcoming atmosphere. This is officially my favorite location. 10/10 read more

Tropical Smoothie Cafe - Sandwiches Near Me - Fredericksburg, Virginia

Cashier was SO rude. Missing two items and get extremely rude when I asked for the missing items. Then she gave me a dirty look and grunted when she put the items down. Not busy, slow and still mess up my order. read more

What on earth tropical smoothie??? The cashier doesn't smile or even look happy when assisting me. She smiles at a man but oh no not me because what?.. Then I only get half my order and when I asked where the rest is, she was shocked. Now I understand maybe a mistake but the fact that she was running like she was in a rush when there's barley any people??? I would rather someone give me my full order and be a bit slow than have a worker who is in a rush and forgets half of my order. The worst part of this trip was when I got my food and I said thank you, the lady said "mhm" with an attitude. I say thank you after having to deal with your guys ignorance on how to check an order and I get that in return?! Also why don't you guys make sure an order is right before you give it to someone?? It's ridiculous I have to wait so long for my food + drinks and then not even get my whole order. I know you guys weren't busy because there were only 2 customers. Oh and then I open my flatbread and it is as hard as a rock. No joke, the edge was crumbling like a cracker. Man it can be a baseball bat because of how hard it was. And then why do you guys put so much of one ingredient in the drinks??? Whenever I go here I have to hope that my drink isn't too watery or too thick, etc. For example, 2 years ago the acai berry boost used to be so good but now it's just watered down slop. Another example is when I got the peanut butter cup, there was so much peanut butter it couldn't go through the straw and made me lose my appetite. I don't get why this place doesn't even have the bare minimum of smiling and accurately serving a customer. Absolutely ridiculous. read more

This location is my FAVORITE location out of all the tropical smoothies in fredericksburg. All the girls who work here are super kind but an extra shoutout to Maripaz who is always there when I come and provides top tier customer service with a sweet smile on her face and remembered my orders from the beginning of me going here!! She's awesome and has a great personality and works so hard!! read more

This is my kids favorite smoothie place when we visit Virginia from California. Inside is clean and has a nice ambiance, plenty of seating inside and outside. The staff is nice and smoothies are really good. read more

We got 2 burritos spend almost $30 and told the lady small height her shift just started afternoon I don't the name, she was so rude, we told l we need 2 buffalo sauce she said have to pay extra I don't know why we eat every other week nobody tell about that almost every location gave sauce it's no about money ,but customer service, Very bad read more

Horrible experience. I ordered my food at 1:14,'promised to receive at 1:27. Yes it was busy. I would have even given them until 1:45. I asked for a refund at 2:04. The teen staff, left alone without the ability to do a refund were completely overwhelmed. Absolutely unacceptable. When I asked them to cal the manager who was busy at another store they declined and suddenly said they did not speak English. I would like a response and my money back. read more

Tropical Smoothie Cafe - Business information - Sandwiches Near Me - Fredericksburg, Virginia

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OH MY GOODNESS!! Great customer service by the sweetest girl on 6-19-2024 at 8:13pm!!!!!! LOVE LOVE LOVE IT HERE!!!

I'm in the area for business a lot and I generally like Tropical Smoothie Cafe so I was surprised to see the bad reviews for this one. I decided to give it a try anyway. I was pleasantly surprised to find a short line at the height of lunch hour (12:30pm) the server was polite and friendly and was able to answer my questions about ingredients being gluten free and lactose free with no problem. My Health Nut smoothie with vegan pea based protein came out quickly and tasted great. The location is clean and well lit and there's sufficient seating if you care to eat in. All in all I would certainly come back to this location. read more

Tropical Smoothie Cafe - Tasty smoothies, plenty of seats, clean restaurant - Sandwiches Near Me - Fredericksburg, Virginia

Been to Many tropical smoothies and this location is always on point with speed, taste , and customer service ... LOVE the hand sanitizer at register !! And the owner doesn't let to many people Crowd inside during this pandemic .. he will ask folks to wait outside ... as a frontline worker this makes me happy. read more

Food & smoothies are way overpriced, underwhelming, & owners are incredibly rude. I saw a teen female employee get sexually harassed by an older man at the counter, right IN FRONT OF THE MANAGER, & he did NOTHING! I asked the other girls that worked at the restaurant if the harrassment was normal- the answer was that it was a regular occurence! Men come in to the establishment & make sexual remarks to the girls, in front of the owners, without any consequences! Makes me wonder if something shady is going on. The owner & his manager son only hire teen girls (according to the employed girls there) & are frequently & regularly harrassed/abused mentally & emotionally by the owner & manager. Honestly hope there's nothing terrible happening there & it's just horrible owners that need to be replaced. read more

I absolutely love smoothies, especially from her during the morning. In the morning, you can get a smoothie for $3.81; such an awesome deal for a breakfast shake. I love the muscle blaster shake before I go into work. It's my breakfast every morning for the past two days, I plan on come here every morning. They are quick and efficient when it come to making your food and smoothies read more

DONT GO HERE!!! The owner doesn't listen to you at all when you have a problem with your food. They took my drink to the back to "add pineapple" and then brought it out with a new top. the girl at the counter wanted me to try it in front of her and looked real pleased with herself but i knew they didn't add anything cuz the blender didn't even go. Highly disappointed. read more

This location makes the BEST Chia Banana Boost Smoothies! Yesterday I was craving one and I past several locations, because I knew I would be in this area today. You can taste the banana (real bananas) and the PB (strawberry is also an option). This has just the amount of sweetness to satisfy that afternoon craving I get for something sweet and it's also filling (Chia seeds). I'm pretty much satisfied until dinner. read more

I stopped here because Starbucks discontinued their smoothies so I gave this place a try. The smoothie was good and they had a good selection of stuff, but the girl at the front was not inviting. She smiled and looked nice, but as I watched her take a couples order, I could see her giving them the evil eye because they were "taking too long". As soon as I got into my car, she must have finished her shift because she zoomed past me. The guy who brought my smoothie out to me was nice though. Overall, the menu looked like they had some good stuff, but I didn't want to order something else after the fact because the cashier looked like she just wanted to get out of there as fast as possible. Maybe next time. read more

The man who was working on 5/13 around noon, you are awesome! Our food and smoothies were made so quickly and delicious! Great customer service, thank you so much. Will be returning to this location regularly read more

Very poor service. Make customers who visit the store less of a priority over online orders. Has become very slow in service. Often waiting lengthy time to get your order. read more

Firstly, not a single employee has a mask on while interacting with customers. Secondly, we ordered smoothies to be picked up curbside and called and said we were there. Given we were a bit early, but our smoothies were not brought out to us until after the exact time we were supposed to pick them up. Quite ridiculous given that no one was actually in the store. read more

This location opens until 10!!! I love it so much more just for that reason, and that reason alone! I practically come here for dinner since I get off work so late! and its the only thing left open. if it wasn't for them I'd be starving and cheating on my diet by eating junk! Food is great Store Hours even better! read more

Just ordered a "grilled cheese" sandwich that was barely even warm, and definitely NOT grilled. Looks and tastes like a stale sandwich. The restaurant was out of napkins and whilst I waited for someone to come to the counter for almost 5 minutes, there were no employees to be found so I gave up and left. Won't ever come here again. read more

I had a fabulous experience at this location! *Pros* -Friendly staff at 7:00 in the morning! I was impressed with how bright and bubbly the young lady was. -Variety! There are a good 10+ smoothie flavors to choose from that all sounded delicious. Wait, unless it had coconut. That would be gross. -Helpful staff! 7:00am + Choices= Panic attack for this indecisive gemini! I was able to list what fruits I was in the mood for, and what my needs were (weight loss, protein, energy, etc...) and she recommended something right up. And boy was it tasty! -Price is right! I believe I paid just under $5 for a LARGE smoothie! *Cons* -Wasn't really hip in terms of decor, but I was in and out anyways. -Took forever and a day for the credit card machine to "warm up," and read my card. This kind of doesn't bode well for the busy in and out experience you're going for before work in the mornings. *Verdict* -This will be my go to breakfast spot when I'm on location for my client. read more

Smoothies are really yummy. Tried a sandwhich from the Central Park a few days ago and it was alright. I will have to try something different next time. But my favorite flavor is Island Fever and they still make it even though it's no longer on the menu. read more

Love the smoothies... I prefer to go here in the morning, especially during the summer for breakfast. nothing like a sunrise smoothie or another of the great options to get the day going healthy. Great place for the whole family and very allergy friendly/aware at least when I inquired about my son's many allergies. Their eats are good to have tried a few of their pita sandwiches for lunch and they all have been good. But I still mainly go here for the smoothies. read more

I truly dislike coming to to a place that has an uneducated, uninterested staff. I came here today to get two breakfast smoothies. This used to be my absolute FAVORITE place when they first opened up, I literally came almost everyday. But what stopped me from coming the first time was the way the business was ran, and the incompetency of the employees , was ultimately my reason for writing this post today. After literally a year of not coming to one of the very few places in my neighborhood as a vegan, that offers vegan meat options as well as tons of things that are good for you, I decided on my way to starbucks today I would get a smoothie instead. I ordered the avocalada (avocados, coconut, etc.) The etc. Is what bothered me . When u go to a place and order a smoothie whom has the ingredients listed plainly u expect for that to be just it, the ingredients. When I got the smoothie I knew instantly there was added sugar ! Me being skeptical of certain sugars because it has been proven and is listed on certain popular brands sites such as (Domino) that certain companies use a method called bone char (Which is a process of filtering sugar with animal bones). I was told by the young lady that there was raw cane sugar added . Which meant it was ok. But still not at all what the menu said or What I was ordering . The same way we can choose our added proteins and added fruits and espresso. We should be able to add our sweetner. I am a firm believer in a fruit smoothie NOT needing any sugar, I understand that others feel differently but I like to know what is in my food! I asked (what I assumed to be the supervisor) on duty if the peanut butter had dairy in it (yes. Certain peanut butter companies add milk or whey protein to make for creamier butter), and the young lady proceeded to say she didn't know and bought me out the entire tub of peanut butter for me to read it my self. TOTALLY UNPROFESSIONAL AND RUDE . I just woke up, I am hungover (besides the point) I'll be dammed if if I wanna order what I consider to be fast food and have to read the ingredients to ensure its safe for me and my family ! For that I could have made one At home with my ingredients whom I know aren't cross contaminated. Initially when I asked the same young lady if the avocalada had dairy in it, she proceeded to say " it has coconut milk in it, is that dairy "? Now I understand everyone does not lead the same lifestyle, eat the same things, etc.. But me being a health instructor / personal trainer as well as a person who has managed over 6 restraunts and opened over 150 worldwide, hate coming to a place that caters to vegan, vegetarian, and carnivores, only to not understand the difference in the food! Tropical smoothie does not have a good training system, I don't want to read my ingredients (she could have read them her damn self) and I definitely don't wana go to a place and order a smoothie and you don't know the difference between non dairy milk and the milk that will cause my throat to close ! If I ordered the jerk chicken sandwich on flatbread but said sub beyond meat (vegan chicken) would she have mistaken the real for the substitute because they both "look the same" or lack of knowledge? Please train better. Peoples lives depend on it whether you think so or not. Ps. I changed to the peanut butter, flax seed, banana, China seed, dates smoothie. It is delicious:) I will not return. read more

Tropical Smoothie Cafe - I wonder if they use dairy and non dairy blenders ....hmmm. cross contamination. ? Thoughts ? - Sandwiches Near Me - Fredericksburg, Virginia

The smoothies were excellent as always, that's the only reason for a 1 Star. As a formal employee, not this location, I am very disappointed in the food. The chicken salad sandwich was a joke. Barely any meat and looked and tasted terrible. The buffalo chicken sandwich, I asked for with little sauce because I can't handle spice and it was literally pouring out of the wrap. The garbage was over flowing onto the floor. Also my app wouldn't work to get my points and internet was barely working to use my card. read more

I live 5 minutes away from this tropical smoothie and I love tropical smoothie and tend to get it A LOT like at least once a week or every two weeks. I order through door dash and they always mess my order up or just do a half a** job making the food. For example giving me two end pieces of bread on my sandwich or only giving me one piece of tomato and it being the piece with the stem. They just don't try. I'm writing this review today cause I went there to get curbside pickup (really convenient for me cause I have a 8month old) and I sat there for 10 minutes waiting for my one smoothie that they had sitting in the fridge. I tried calling. Phone didn't work. If you want tropical smoothie just go to the one in Central Park. read more

Yikes! I went here with my children and my wife. Let me just start by saying.. rude staff, my food took 15minutes, they were not wearing a mask and my smoothies were watery. I don't understand why when I asked for a refund the girl working look me dead in the eye and said that she couldn't do it because her manager wasnt there and when I asked for his number she said that she didn't have it. What the hell type of business is this. How about stop employing bad employees and actually train them well. Will not be returning and will not be recommending this place to anyone. It deserves to be shut down. If you go there expect bad food, smoothies and bad service. read more

this location is the worst, they don't honor coupons! the honor the amount they want, unfortunately is my local one so I had to come here! this is the second time this happens to me in this same location, I come with my coupon and the cashier after I told him I had the coupon didn't count it, when I reminded him he said he could not fix it anymore, I called the manager and it got fixed, this second time the cashier game me $1 off instead of $3 OMG!!! read more

Stopped by here on our way back from a trip. The hot weather called for a stop for a smoothie and since there wasn't a smoothie king around, this was the closest to the interstate. Ordered the Island Green which has spinach, kale, mango, pineapple & banana. Delicious and healthy!!! The spinach or kale is not overpowering because of the fruit. Had the right amount of sweetness. It came in a 24oz size for 4.99, it would have been a lot more at another smoothie store. Service was fine. The girl was nice and our drinks came out fast. It wasn't a busy location. read more

I like this location. It is clean, and the staff is friendly. I stopped going to the one in central park but I will look forward to going to this location when in town. read more

Cold sandwiches and slow service seem to plague this new location. Suggest you read the nutritional info on everything you order since there are some unpleasant surprises. read more

This location never has grubhub orders ready. Every time I come here they make me wait 15-20 minutes for my pickup order!! It should be ready within 5 minutes of me getting here at the most! They barely acknowledge you. read more

I used to love tropical smoothie back in hometown but this franchise sucks. My drink here is usually a hit or a HUGE miss. The customer service is absolutely horrible. I've never seen customer service this bad. Will not be returning. read more

The cashier messed up my order after I slowly gave it to him and repeated it. Then after paying he did not give me my change. The past couple times I have gone here there is always something that is messed up. read more

i LOVE tropical smoothie, smoothies. i've had a couple of bad experiences with them though. they also take forever to make their smoothies, i have waited for 45 mins for one smoothie. other than those couple bad times, they make great smoothies, can't complain about that! read more

I don't know what it is but the Tropical smoothie in Central Park makes better smoothies. I like the Peanut Paradise and the one's in Central Park are just creamier. read more

I love Tropical Smoothie but not this location. Since they moved a couple years ago from the Lowe's shopping center they have gone down hill. It's really sad because it is all about training the staff. Central Park has a much better staff and have never had issues but South point messes up my order every time. They overcharge me and no one knows how to fix it. They shrug their shoulders and point fingers at the other employee. read more

I am always completely satisfied with my visits to this Tropical Smoothie Cafe. The atmosphere and decor reminds me of my many trips to the Caribbean, and puts me in the mood for a healthy tropical meal - which the friendly staff is all too happy to provide. Want a place to eat outside on a nice day? Comfortable outdoor dining is available as well. I go here almost every day for a breakfast smoothie. The staff is friendly, knowledgeable, and makes me feel like they value my business. Amber, Grace, and Rachel are usually there to greet me with a smile. They are great at making recommendations, as their familiarity with the menu is impressive. I also like how Tropical Smoothie Cafe is involved with charity organizations and regularly have donation opportunities. A clean, well run restaurant that provides great customer service and delicious food - Tropical Smoothie Cafe at Southpoint Parkway doesn't disappoint. read more

I have ordered from both Tropical Smoothie locations in Fredericksburg, and I prefer the one in Central Park. I placed a to go order today at lunch time. I ordered a hummus bowl. When I got home there was no hummus and barely any rice mixture, just spinach and lettuce and no dressing. At the Central Park location I can hardly finish the bowl because they load up the rice mixture. If I am going to spend $7.19 for a hummus bowl, I think I will continue to drive to the Central Park location. read more

Customer service is TERRIBLE to say the least. I have had two negative experiences at this location, so much that we will NEVER return. Firstly, the workers have no type of etiquette. Once I arrived, I was being stared down by two female cashiers through their entrance doors as I walk out of my car. I received no type of greeting when I enter the store and when I indicated I was picking a mobile order, the cashier, Kyanna, gave no eye contact and rudely spoke, "it'll be ready." My mobile order was supposed to be ready by 6:32 pm, and by 6:45 pm, several walk-in customers had already received their orders before mine. Moreover, I had to approach one of the cashiers to inquire about my order. Her response: "oh." Clearly, these cashiers have no proper training and instead, treat the store as if it were their high school hangout. The icing on the top was that they got one of my orders wrong, in which I had to drive back to let them know. Did they care? Of course not. I've not had such horrible experiences as much as this location. I've contacted headquarters about my first experience, but clearly that got me no where. These workers have the worst attitudes, have no care for customer satisfaction and even when an order is spelled out in front of them (i.e., a mobile order), they manage to get it wrong and with no remorse. If I had the option, I would rate this location NEGATIVE 5 stars! read more