I use Kevin's all the time now because over the last couple of years he's worked on my 2011…read moreMercedes ML350, 2012 Fj Cruiser and 2008 Lincoln Mark LT. He's punctual, knowledgeable, and my absolute TOP PRIORITY he's HONEST!

If you want your car repaired and done correctly with no crazy unnecessary charges or doing…read moresomething that does not need to be done then this is where you want to go! Kevin repaired my dad's 2006 Lexus. This is a no frills bare-bones "Let's get your car fixed and fix it right"place. Super honest and super friendly. It's always so concerning taking your car somewhere for repairs..but I tell you that I don't have to worry anymore. If I have a vehicle problem, I will be back at kevin's!

First time visiting Big Ricks for work on my 2010 Tahoe. Previously had work on my wife's Mustang…read more Both times it was easy to get an appointment. Both repairs were done correctly the first time. The price was reasonable and as quoted with no surprises. The waiting area was clean and comfortable. Overall very satisfied. Highly recommend Big Ricks for your automotive repair!

I brought them my Sienna to fix radiator. When I got it back they told me I had a bad AC…read moreCondenser. I just took my Sienna to another place for repairs and they asked me who put in my radiator. I thought they were complimenting the work. They instead told me that whoever put in the radiator crushed the AC condenser. First rule of good business is if you break it FIX IT! Never going back.

Amazing work great people. Honest, excellent quality work. You have. O reason to go anywhere else…read morefor dent repair.

The wind blew my car door and it ding my truck door on the body line. I called two places, one was…read morepretty booked up, then Charlie was pleasant, calm, and accommodating. He advised me to complete the online quote and sent him pictures then within minutes he provided a reasonable quote. Luckily he was in the area and was able to come out the same day. He completed the dent removal an hour later and he charged exactly what he quoted me. I highly recommend Charlie at PDR for any mobile paintless dent removal. He is a local entrepreneur and personally does the work. Plus he is honest, understanding, and provides quality services with reasonable prices!

Came here for a trade in and new lease first thing in the morning and was greeted nicely. Mark Timm…read moreand the two finance guys (sorry completely forgot your names!) helped me. Coming in alone as a woman I was surprised to not experience so much push back and didn't feel like I was being upsold unnecessary services/accessories/etc one bit, which was almost too shocking to be the reality until we sealed the deal in finance. I was able to get the exact offer that I came in for to the dollar on my new lease, but wish I had a higher value for my trade-in. Otherwise, I left a happy camper. Finally, a dealership experience that I didn't hate one bit!

I purchased a 2019 Ram 1500 from All American Chevrolet in Killeen and my experience has been…read moreextremely frustrating from start to finish. Shortly after purchase, multiple issues began happening with the truck, including electrical failures, warning messages, running board malfunctions, and now even additional features like the sunroof not working. There was also a noticeable wobble in one of the tires that was not present before. I took the vehicle to a certified Ram dealership, where they diagnosed serious issues including a broken star connector, ABS communication problems, and wiring harness concerns. These are not minor issues -- they directly affect the vehicle's electrical system and overall safety. All American Chevrolet attempted some repairs, but only partial work was done. The root problem identified in the diagnostic (the star connector and wiring issues) was never fully repaired. Instead, temporary fixes were performed, and I was sent on my way. Since then, the problems have continued and even gotten worse. While Jason, who helped coordinate repairs, was respectful and tried to assist, he ultimately has no authority to resolve the situation. The responsibility falls on management. Sales Manager Bauer did not step in to ensure a proper resolution, and there has been a lack of accountability when it comes to addressing the seriousness of the issues. Finance Manager Michael Hernandez finalized the deal, but given the condition of the vehicle and the problems that surfaced almost immediately, there are serious concerns about how this vehicle was approved for sale. Salesperson Krystal was friendly during the sale, but none of these major issues were disclosed prior to purchase, which is extremely disappointing. At this point, I feel like I was sold a vehicle with pre-existing issues that were not properly addressed, and I am still dealing with ongoing problems. I would strongly advise anyone considering purchasing from this dealership to have any vehicle thoroughly inspected independently before buying. Transparency and proper repairs are critical, and that was not my experience

Very knowledgeable team and service agents at reason costs don't try to rip you off like several…read moreother auto repair places hard to get to on frontage south of crystal falls but worth the visit you might wait a little they're very popular too!

I've used QT now for about a year to do general maintenance and unfortunately replace a…read moretransmission. Could not be more happy with the workmanship and the professionalism of the entire team along with the service that is always provided at the front desk. Pricing and turnaround seem better than average, but the workmanship and service you receive easily compensate. Highly recommend.

We decided to sell our Honda Accord Hybrid and needed George and Stephen to come to our house. They…read morewere very friendly and thorough. Stephen took time to inspect the car. We knew it wasn't in perfect shape but he pointed the issues out without making us feel bad about it. George was so nice and patient with us. We don't have a lot of experience with selling cars to dealerships and he took the time to make sure we understood everything. Just nice guys in general. We still prefer Hondas but we also prefer buying used cars. We plan to keep george in mind for our next used Honda.

If you want terrible service and lack of honesty, come get your car fix here! What started in…read moreDecember 2025 turned into a nearly six-month nightmare. My vehicle sat at this dealership for over a month during the first visit, and I received zero proactive updates from my service advisor. I had to personally track down the service manager just to get basic information. When my car was finally returned on January 28, 2026, the problem wasn't even fixed. In April, my car went into limp mode and had to go back in. New advisor, same experience -- weeks of silence, no updates, no communication. I was told it might be a transmission fluid issue, and that the ECM replaced during the prior visit may not have been the root cause. I paid for a repair that didn't fix anything. When I was told my car was ready and drove out to pick it up, it still wasn't repaired. To make matters worse, the underlying issue turned out to be a known Chevrolet service bulletin. For a repair tied to a known manufacturer defect, that is completely unacceptable. I escalated to the general manager, Jay, and while he did help get my vehicle returned, no meaningful effort was made to make this right. A verbal apology does not cover six months of poor communication, two failed service visits, and a bill that should never have been mine to pay. If you value your time, your money, or basic honesty, take your vehicle elsewhere.

A friends sound system stolen out of their vehicle after having this company move it to a secure…read morelocation.

Always great and quick service. They have towed for me a few times now. I would highly recommend…read morethem

He damn good he replaced my a/c condenser and did a spark plugs & wires tune up and air filter for…read morea 2015 GMC Yukon SLT within 3.5 hours. Great price and great service. Now my Yukon blows snow cold and power is more powerful like brand new

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Mellisa Harris and Charlie Harrell were amazing! Thank you for making the purchase easy.read more

Went in to meet with Mr. Charlie Harrell about a truck I was really interested in. Was a little…read morehesitant because I know how dealerships work, but Covert was definitely very different. He referred me to Melissa to get the process started. Both were excellent people to work with and made the deal go so smoothly. Got the truck of my dreams and would definitely recommend and refer people over to Covert. Will definitely be returning back!