I can't believe that a group of Fairbanks Doctors who "want" to offer better health care for…read morefairbanksans, would use Radiology Consultants pc. first thing, they are free to charge patients what they want, not contracted with insurance firms, they can charge twice of a normal contracted insurance Radiologist would! Secondly they will try to get their money any way they can! so they agreed to an adjustment on my bill, but then what they agree to remove, they put back in on the next line! So the bill never changed! So TVC why are you allowing people like this to abuse and cheat and steal from your patients? Why don't you check out the people you contract out to see if they feel the same about your patients? or do you really not care about us!

My provider referred me to General Surgery/Dr. Conley. It took a month for the clinic to schedule…read moreme then with a different surgeon than what was the referral requested. Saw the Tvc surgeon/Dr. Flowers, she ordered an US guided injection. I ended up leaving the procedure which took me to schedule because they never called me to schedule this procedure, after the procedure I had blood in my urine and I called the surgeon next day as was continued concerning issue. No return call. It's been over a month and now still no return calls on testing or follow up appointments or just a call after report of concerning blood in urine regarding the procedure. Very upset as this has been delay of care, no follow up, and safety concerns due to possible harm to me as no follow up!!!!! I now have to see another surgeon and more imaging. Very unsatisfied. Terrible patient care.

Alpine Medical is a welcome addition for medical care in the Interior of Alaska. Thank you for…read moreopening. So tired of TVC not answering their phone, not calling back and/or having to call multiple times to get appointments. Alpine answers their phone. Their practitioners are professional, knowledgeable and friendly. Getting an appointment was seamless. During my intake, the practitioner spent over and hour, going over my medical records with me, asking questions, and discussing options with me. I've had great care with them since. Highly recommended from a local.

Aloise Treybal is not the provider you want. He forgot the details of our appointment, then Alpine…read morefailed to renew my acid reflux meds. When I called about the prescriptions, I was sent a letter from Aloise Treybal telling me they would no longer be seeing me. This after 3 years, and I was polite and respectful.

While visiting Alaska came down with something like s stomach virus and decided to come here for a…read morevisit. I called ahead to the main clinic and was told they had no available appointments before two weeks but could go to their extended office, 1st Care. Upon arrival I completed the required paperwork and provided my insurance card and identification. The woman then told me that I had to pay $260 toward my deductible but I was sure this was incorrect so I asked her to verify. She agreed to contact the business office and though she didn't say anything about a deductible to them, she claimed they told her I had to pay the same thing. I wasn't comfortable paying this amount so I left and called my insurance company who confirmed o should only have to pay a $30 copay. I went back to the counter but the first woman I spoke with wasn't there so another lady called me back. I had the insurance company on the phone and explained to the staff person what happened. She refused to talk to the insurance company and instead directed me to the business office across the street. In the snow. I asked her to confirm someone was available and she was not helpful at all. The fact that patients are sick didn't seem to matter about sending them back and forth in the snow when picking up the phone could have resolved the issue. Longer story shorter, I went to the business office and was taken care of in 5 minutes. The only reason why I didn't rate a 1 is because the senior manager was so kind and apologetic and really personable. After the fact, the next person I spoke with was efficient at getting me checked in and every other staff person including the doctor was super kind and helpful. Hopefully this experience was an anomaly but I'll try again if I need care just to be sure.

Management's concern over this issue was non-existent. Anyone with Federal Blue Cross (and…read moreprobably any private insurance) be warned! TVC 1st Care is NOT a true 'Urgent Care' facility. They bill insurance as an ordinary provider rather than as an 'Urgent Care' facility resulting in much higher co-pays ($150) due to the services rendered rather than the flat co-pay ($35) regardless of services rendered for an 'Urgent Care' facility visit. An Emergency Room visit co-pay would have been cheaper.

Jan stables is one of the nicest providers you could ever meet. She is very thorough and…read morethoughtful as she sees you. I highly recommend ANP for your families healthcare. My daughter has been seeing her for the past 4 years and she is really an exceptional person. Thank you Jan for all you do!

From the owner: ANP Family Care is a locally owned and operated Primary Care Center. They have over 10 years of…read moreexperience taking care of the Fairbank's Community.