"I'll see you in the suite We can be discrete"…read more(Billie Eilish) TownePlace Suites Wrentham Plainville is one of those increasingly popular double Marriott branded hotels because it shares space with a Springhill Suites. When you look at the building in one direction, a big sign reads TownePlace, but if you walk a few dozen steps and look at the building from a different angle another sign reads Springhill Suites. The hotel is located beyond a traffic circle on Ledgeview Way and our GPS did not recognize the address because the hotel was obviously carved into new space at the end of the street. So don't fret if your navigation system doesn't understand the address. Our phones did, but the GPS did not. Once we found the hotel, we saw they offered plenty of complimentary On-Site Parking. We were a bit confused when we walked into the lobby, because the sign behind the check-in counter read "Springhill" and there was no mention of "TownePlace". I actually walked across the lobby to see if there was a second check-in counter. There wasn't, and learned the one counter did double duty for both hotel brands. Once we solved the check-in confusion, we went to our suite, and it was very comfortable with a big screen TV, a workstation, a living room with a couch, a comfortable King-sized bed, a kitchenette and a decent sized bathroom with a good shower. The free WIFI worked well, and the HVC worked pretty well, but we did have an issue with some weird 3:00 AM noises that sounded like a coked-up telegraph operator. The hotel is just 0.1 miles away from two restaurants -a 110 Grill and a sweet Italian restaurant named Evviva Trattoria, where we had dinner and loved it (see separate review). Our hotel buffet breakfast the next morning was excellent, with three hot dishes, two waffle machines, plenty of fruit and cereal and breads and pastries and yogurts and oatmeal. I can't remember the last time I saw grapes at a hotel breakfast buffet, but they went well with the cereal and yogurt bowl I created. Four stars for a great location, room, and breakfast. I would have gone for five, except for that unwanted rat-a-tat wake up call.

Checked in and they said their credit card machines were down and the credit card on file is all…read morethey have. I needed to use another credit card and they said that I could make changes on the Bonvoy app to update the credit card on file. They also said that if I would like my room right now, they'd give me a room with a "shorter bed." I asked I've never heard of checking into a hotel with a shorter bed. Since i traveles and was tired i opted for the "shorter bed". What this employee really meant was it was a handicapped accessible room. I wish she would have just said that. I walked in and there was a stand in shower and the bed was short but other than that it was OK. Apparently, the info about updated my credit card on the app, was not true. The manager who was present during check in was the same person who checked me out the following morning. Not apologetic at all and said, well they're down, what do you want me to do. Maybe look for a solution because you're a name brand hotel. She was extremely rude and was very matter of fact. So I asked for her name so I could document our communications. She scribbled some random letters and I asked her to spell it out for me. She finally wrote her name correctly. The hotel is old. But remodeled. I can tell by the water damaged kitchen cabinets ans the white bathroom tiles. But it was clean, quiet and perfect to catch your flight out of BOS. They charge you $20 for parking per night. It was a kitchenette, microwave and full fridge. They have free breakfast in the morning Overall, i would t stay here again due to the poor service.

This hotel was great! My husband and I didn't necessarily know what to expect when booking, but we…read moredecided that we knew we wanted somewhere that served breakfast! We checked in late on a Thursday evening and were quickly given the keys to our room. To our surprise, the room was almost like a suite. It had a king sized bed, a pull-out couch, and a full kitchen (with a regular sized fridge). This came as a surprise to us! We thoroughly enjoyed the convenient location of the hotel and the complimentary breakfast too. The hotel itself was busy with other guests and had a good energy to it. The staff was accommodating and kind. We will definitely stay here again if in Quincy and you should too!

Check in was seamless and all staff encountered throughout my visit was friendly and efficient…read more Room was comfortable and very well-maintained. Room included safe, microwave, full-sized french-door fridge, iron, ironing board, dishwasher, dishes and large TV with lots of available channels. There were also lots of power and USB outlets throughout the room. Climate control unit was very efficient and quiet enough. Ice maker on every floor. Water and coffee available for free all day in the lobby. Free continental breakfast in the lobby was more than adequate...offering fruit, cereal, breads, yogurt, as well as some hot options including bacon. sausage, omelettes and eggs. Fitness Center was better than expected with modern treadmill and elliptical machines. Conveniently located right off of Newport Avenue and near Hancock Street (3A). Lots of shops and eating options in the immediate area. Very close to the North Quincy (Red) T Train Station. Parking was $15 per night.

I stay here at least once a year when I visit MathWorks, which is in 5min walking distance…read more Hotel is clean. Bar area is small, with limited menu, nothing special. Parking is plentiful. Staff is always friendly. Room is spacious, true to the Residence Inn brand. Nice kitchen room and bedroom. It's a no frills, clean hotel that is up to date.

We stayed in room 515 for 2 weeks for work/personal stay. We brought our foster puppy who is in…read moretraining to be a guide/service dog. The guest key is linked to the elevator providing security. You must swipe your key card and select your floor for access. We had a wonderful stay. The facility and grounds were well taken care of. Beth and Joey at the front desk were very helpful. We had a ceiling light and stove light out and the maintenance and engineering tech was very fast, pleasant, and easy to work with (sorry I didn't catch his name) and got it fixed right off. The kitchen worked out well. We cooked a few things and was glad to have a full fridge and freezer. Everything worked well and was stocked nicely. The temperature controls and unit worked well. They have a nice gym, walking path, doggies station, breakfast area, common seating areas and outdoor space. The only thing that was a bit disheartening were a few of the guests didn't always pick up after their pooches. Thankfully there were plenty of waste baggies so I did my fair share of clean up. I am really thankful to have pet friendly places to stay and wish other people did their part. We did have a run in with a guest who couldn't manage their two dogs so word of caution to be alert around other pups. The breakfast was decent with a variety of options such as oat milk, vegan foods, hot oatmeal, bagels, waffles, french toast, eggs, sausage and vegan sausage. Lots of condiments like PB, cranberry, nuts, seeds, juices and more. The staff did a great job cleaning up and keeping the food and coffee stations filled. One family with their young tots made a full blown disaster and I thanked the ladies who came up after to pick up and scrub it down. We had a king size bed with 4 pillows and extra bedding in the drawers. It was very comfortable as I've always slept well on Marriott mattresses. The room had plenty of storage to unpack, an ironing board, and updated outlets for charging. The rooms were cleaned every other day but I did ask them to come more often to vacuum up after the pup. I appreciated them very much. The view to the outside over route 9 towards the Natick mall was nice. It wasn't too loud and I enjoyed being able to see the grounds. The tree leaves were turning color and the ground people did a great job mowing, trimming and keeping the place looking nice. I look forward to our next stay and highly recommend this location. We met some long term stay guest who were also quite nice. Thank you to all the staff for being so friendly and welcoming.

1000% best hotel breakfast of my entire trip! Wow! I am…read morevery happy and impressed! Great room! I cooked! Awesome shower! Happy happy happy!

For the price point, this was an excellent choice for us. Except for the worn carpeting, the room…read morewas very clean and thoughtfully laid out. My husband had a recent injury limiting his mobility, but it was very easy for him to walk from our car parked in their lot and up to our room. Check-in was a breeze. Rachele B. at the front desk greeted us warmly with her winning smile. She was efficient, kind, and covered all the essentials. She is one of a dwindling group of people who know how to do their job well and take pride in doing it well. She takes ownership, treats guests as though they had selected her hotel, and she does her best to try to make them happy and comfortable. I wish every hotel had a Rachele or a Rachele in charge of training.

If you love, NFL football or FC soccer, this is the place to be. The location is ideal and rooms…read moreare comfortable. Hilton hotels have become a favorite home away from hone for me & Hilton Garden Foxboro is a perfect example why I prefer Hilton over any other hotel chains. We came here to visit family and today we are going to see the soccer game, which is literally crossing the street & boom, you have arrived. There are lots to do in this plaza area from shops to entertainment. If you forgot something CVS is a few steps away. Everything is walking distance. Check it out for yourself ... you will thank me later

Hilton Garden Inn Foxboro was a great stay for us. In terms of location you can't beat it if you…read morehave something going on in the plaza or at the stadium, our rate wasn't too bad considering there was a soccer game that night and lots of other events. The room was spotless, modern, and had a sleek, comfortable vibe. I deducted a star because we purchased a room with stadium view and had a view of the roof and the parking lot. The bed was cozy, but the pillows deserve their own shoutout, they were unbelievably comfortable, the kind you actually miss once you get home. Down at the bar, Tom made the experience even better. He mixed up one of the best mules I've ever had and was genuinely great to talk with...friendly, and welcoming. Definitely a place I'd stay again, both for the comfort and the hospitality.

This place was perfect for a weekend getaway to see the Pittsburgh Steelers beat the New England…read morepatriots. It's not far from the stadium or downtown Foxboro. The beds are super comfortable as well and the price... it was perfect for a quick getaway.

Shout out to manager Tyreik and his crew for coming through in a big way during the blizzard of…read more'26. My elderly disabled parents had to be evacuated due to lack of heat/electricity and we were able to get a room at the Sonesta very last minute. Not only did Tyreik go out of his way to find a little step stool I'd requested for my parents (I think he had to go buy it), he allowed us to switch rooms when one became available that better suited my parents accessibility needs. He was ready to help me problem solve along the way and was an incredible ally during a very trying time. As anyone who assists elderly and/or disabled folks or is disabled themselves, displacement of any kind can be scary and exhausting. Having someone help us manage inevitable obstacles was amazing. ***Quick tip for anyone with accessibility needs - there are at least two different types of accessible accommodations at Sonesta. Double check that the room you book meets your needs- if not they may have a better one available. Rookie mistake on my part, but this was an emergency situation.

Clean newer hotel that is well taken care of. The pool was not open yet so that was a bummer. There…read moreare 6 dryers and 4 washing machines. Cookies are served Mon-Thurs late afternoon/early evening. They just started the Mixer on Wed evenings. Breakfast has numerous options: waffles, oatmeal, eggs, bacon/sausage, breads, juices, fresh cut fruit, dry cereal, etc. The staff are friendly and helpful. Parking is easy. The gym is adequate. I really love that they have pet-free floors. As a non-pet owner I get turned off when entering a room that is full of pet hair and odors. The hotel location is ideal as well, it's within walking distance to a gas station, grocery store and mini/strip mall with a Super Target, Dollar Tree, movie theater and multiple restaurants (fast and sit-down).

This hotel was wildly ok. The room was nice and comfortable, but nothing to write home about. The…read morebed was comfy; however, the pillows were flat as can be. I was a little irritated that they didn't offer basic bath amenities. A tiny bottle of lotion certainly won't break the bank, but it's annoying to realize there's none available unless you buy it from their commissary for a premium price. The gym was ok, I'm not sure how often it is cleaned or attended to. The water station with cups was missing cups every day, so my hunch is it's infrequent. Lastly, echoing what someone else shared with the breakfast, I was a little shocked how much was pre-packaged cereals, Jimmy Dean breakfast sandwiches, muffins, etc. I was grateful they had milk alternatives available, but otherwise not the best showing there either.

What an Oasis!…read more Everyone at this hotel was kind and helpful. The restaurant (thanks for the menu adaption) and surrounding lounge area (with many books of local interest/history!) has great views of Boston's goings on, and it is steps away from many medical centers. So- a welcome stress reliever for patient and caregiver! Our room was spacious and quiet, and the warm pool is one of the best I've been in- with views of the city! Smallish, but has a spot with a current so you can just swim - or just relax at the end of the day. Valet parking was worth it, and it is 24/7. LOVED IT- will be back!

We have stayed at the Hilton Garden Inn Brookline multiple times over the past few years as I…read morereceive treatment at Brigham. We always chose the HGI in Brookline as it was always clean, comfortable, welcoming, and conveniently located in close proximity to area hospitals. Bonus points for the awesome on-site restaurant, Punch Bowl. Unfortunately, I can no longer recommend the hotel. Furthermore, I advise people to use extreme caution when checking in to the hotel. Sadly, the culture there has changed for the worst. I was absolutely astonished by the behavior of the general manager, and their staff. We were in town as I was receiving infusions at Brigham. We decided to use our rewards points for a total of FIVE nights. Booking and redemption of my reward nights were not an issue. The issues started brewing the second night into my stay. As a diamond member, you are eligible for $10 food/beverage credit, per day/per guest. We frequently dine at the on-site restaurant, Punch Bowl. This is where the problems really kicked off. I approached the desk on the second day of my reservation. I had to fight and argue to get the food/beverage credit added to the folio. This is a reoccurring issue that repeated itself every day of my stay. In addition to having to fight for my F&B credits, I also had to deal with them constantly charging my credit card the incorrect amount. We even had other people's meal charges billed to my folio and credit card. It became such a problem that my card company shut off the card and are fully prepared to fight the property for a full refund of all charges. I spent over four hours over multiple days working with multiple front desk staff and front-desk managers. This was all visible on their surveillance system that is directly above the desk. On the night before checkout, I went down to try to resolve the folio and the charges on my credit card. After two hours, the night shift manager and the desk attendant both profusely apologized for the errors on both the folio and my account. They advised they were UNABLE to articulate the folio and the amount charged to my card. I was completely floored and astounded. I have spent over 400+ days with Hilton over the past year and a half. I have always had an easy to read, easy to articulate folio. Furthermore, the manager advises me their on-site restaurant is unable to process the receipts, so they're input manually when you charge the tab to your room. They admitted that they had charged someone else's charges to my folio and credit card. I was infuriated. After two hours of time wasted, they both agreed that the amount I referenced was correct. The night attendant and manager both advised that the folio would settle after they did their night audit and that both the folio and credit card would be rectified in the morning. This morning, I wake up to an emailed folio. As expected, the issues were still rife. Fed up, I headed down to the desk to lay down the law. I met with one of the managers that I had dealt with a few days prior. He basically blew me off and ignored everything that was discussed the evening before. He continually told me to "have a nice day" and told me it was resolved. It was not. I asked for the controller or general manager. With a straight face, he tells me they do not have a controller. Every hotel has a controller to handle the financial transactions of the property. After a half hour and missing breakfast, I had enough. I spoke above normal conversational level and advised others in the lobby to check their folio. This immediately produced a magical response. The rep at the desk finally admits they have a General Manager. He calls the GM. Not two minutes later the GM comes flying off the elevator. It was a gentlemen in his early 50s-60s. Immediately, I could literally feel the anger and disgust towards me. I knew it wasn't going to go well. I was right on that. I attempt to explain how I had spent hours the night prior and that I had a handwritten post-it from his manager with the proper amount to be charged. I told him that I'd bet it was the same color post-it as he had behind the desk. He smirks at me and his staff and calls me "crazy". Additionally, I pointed to the camera directly above us. I told him to go and check the camera from last night and that he'd see us standing there for two hours trying to resolve the folio. Again, he smirks and calls me crazy. He asks me when my reservation ended. I advised that it would be at 12PM. He replies: "Great, pack your stuff and get out of my hotel." I was absolutely stunned by his behavior. I explained that I needed proper folios that are clear and concise. He continued to tell me to "get out of his hotel" and "deal with my bank". I told him I can't work with my bank without a proper folio. He continued to get in my face and continued to escalate the situation. It hit the breaking point when he asked me to "step back into his office".