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    Tru by Hilton Eugene

    4.0 (45 reviews)
    ModerateHotels
    Open Open 24 hours

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    Recommended Reviews - Tru by Hilton Eugene

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    Lobby
    Bruce B.

    Very comfortable atmosphere and beds. My second time here and I'm impressed in the Europe style and how much they offer.

    View from the hotel of the river
    Suzie P.

    First time staying here at this hotel. I highly recommend. My hotel room was extremely clean. I love the updated options. It was quiet. The staff is very friendly and the breakfast was amazing. You have to try the automatic pancake machine. The kids will love it. The breakfast was amazing. I've never had continental breakfast like this. Definitely try the eggs, try the sausage, the pancake maker and the fresh muffins. Absolutely delicious and I love all of the healthy options that they offer. The only thing I could say I would recommend differently is the size of the shower is like an RV shower in a very big bathroom. And I would definitely suggest better toilet paper for Hilton. This place is super convenient and they give you the best recommendations for places around town to eat. Definitely staying again.

    Bryan M.

    We had an over-night in Eugene and booked the night before arrival. Our room had comfy beds and a clean room/washroom. The breakfast station was decent, all the usual offerings.

    Exterior of the Hotel, including the Parking Lot.
    Evan R.

    My stay at Tru was AMAZING!! I stayed here recently with my boyfriend and we were welcomed in the first morning we got there! John at the front desk was very accommodating to us and very very kind. The lady helping out with morning breakfast was also amazing! She really out here soloing everything and doing amazing at that! I also wanted to say how friendly nightly staff was at the front desk, everyone was so kind to my boyfriend and I, and I can't wait to return someday! Thank you everyone who we saw and introduced ourselves to!

    Peter H.

    I usually find it suspicious if a hotel offers free breakfast. The food quality is typically not worth ingesting. However, Tru had a decent breakfast sandwich comparable to something from Starbucks. Bold lavazza coffee brewed properly, real cream and orange juice that was not excessively diluted we're all good. For a quick breakfast this was not bad at all. The rooms remind me of IKEA but I think it is a nice non-luxury concept - there's no wardrobe or closet so your clothes stay in your luggage. I liked the soap and shampoo dispensers instead of those arcane little bottles. The A/C was super cool and shower head had good water pressure. Parking access and proximity to the elevator was efficient. Nice European hostel-esque lobby.

    Comfortable queen beds
    Yolanda W.

    I enjoyed this hotel. I liked the hard wood floors for the room, the spacious bathroom and the vibrant colors which gave off a young modern vibe. I would stay here again when visiting.

    It's the Willamette, dam it!
    Bryce L.

    I've seen the light, and my hotel choices for the future are pretty much Hilton or Best Western properties now. Tru is consistently good - probably because the properties are among the newest in the Hilton portfolio. Really good views of the Willamette as well from the upper floors. Only drawback is the small fridge and no microwave in the room, otherwise, great rooms and great service.

    Gift items available
    Alexandra B.

    This is a nice hotel in a very good location right next to the Willamette river. The hotel is located across from a nice walking path that goes along the river. The hotel is new and it's also furnished in a trendy style that is very cute. The hotel is located close to the university and it also offers a free takeout breakfast during Covid. I would highly recommend it

    Room

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    5 years ago

    Awful service. The front desk work Maybel was very rude and not friendly. The room was not clean. Waste of money.

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    Ask the Community - Tru by Hilton Eugene

    Review Highlights - Tru by Hilton Eugene

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    Hyatt Place Eugene/Oakway Center - Nice room

    Hyatt Place Eugene/Oakway Center

    (88 reviews)

    $$

    On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

    Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.

    Hilton Garden Inn Eugene/Springfield - Guest room

    Hilton Garden Inn Eugene/Springfield

    (131 reviews)

    $$

    Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

    Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.

    Home2 Suites by Hilton Eugene Downtown University Area - Meeting Room

    Home2 Suites by Hilton Eugene Downtown University Area

    (64 reviews)

    $$

    We have been staying at this hotel for many years. This hotel has now implemented a parking charge…read moreof $15.50 per day. Apparently they have outsourced there parking to a place called parking management. When you check in the front desk informs you that you must scan a QR code outside and pay to park. The hotel website says $14 per day but the firm charges $15.50 per day plus $1.00 service fee to park your car. If you complain to the desk about this the desk tells you to email Parking Management or call them. They "do not answer" their phone and they do not respond to emails. A lot of guests told me they park on the street instead, which is a little dicey given the number of homeless that prowl the streets at night. Unless you are staying just 1 or 2 nights it feels like a rip off to pay $15.50 per night to stay in a non resort hotel. This place has really gone down hill. I could say many other things but I won't because the staff is good, the breakfast is nice, and I like the fact that it is easy to take a nice walk from this location but be prepared because there are many drunken and crazy people walking the streets. Go in the morning early for walks. If it were possible to send feedback to Hilton I would but they have made it very difficult to provide feedback.

    4.1 stars I have…read morebeen here 3 times and Home2 in Eugene will likely be my go to location for staying in Eugene. I saw some other reviews that said they had soiled towels, that was not the case with me. This room was very clean except it did not have shower soap available. This hotel had a checkout time of 12pm. Pros: - Friendly front staff - Pet friendly hotel - Moderate pricing in the heart of downtown Eugene. A couple blocks away from popular bars and a block away from the concert hall McDonald Theater. - Clean hotel bedroom - Nice amenities like a kitchen sink, big fridge/freezer, and a dishwasher - Checkout at 12 compared to 11 at other hotels Cons: - 1 Elevator rattled loudly and the other had broken lights - 1 of the two treadmills in the gym was not working - My room felt stuffy and there was an initial smell when entering the room

    Tru by Hilton Eugene - hotels - Updated August 2026

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