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    Tru by Hilton Lehi

    3.0 (43 reviews)
    ModerateHotels
    Open Open 24 hours

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    Chris S.

    I grew up in the 70's and 80's and was raised by parents who were a lot older and grew up during the Great Depression. They were middle class but aggressively thrifty so I've stayed at a lot of one story, back up to the door motels with ancient, crusty shag carpet, mysterious sticky spots on the furniture, multiple cigarette burns on every surface in the bathroom and mattresses where you roll into the crater in the middle of the bed. The beds all had that coin slot promising a massage that would rattle your teeth. The smells were always horrifying and I can only imagine the hellscape nightmares I might have seen had I carried a black light with me back then. This place almost makes me miss those sleep dumpsters. We're long term Hilton Rewards members and we frequently stay at their properties. We'd never stayed at any of the Tru branded spots though. I'd seen the lobbies of a few and they do have kind of a cool rec-center/employee break room at a tech company vibe. Once you get to the rooms though, you realize that it's like a Mustang with a Yugo engine. On our honeymoon, we stayed in a hotel 2 blocks from Times Square in NY that had a similar vibe. The lobby was very elegant but the rooms were tiny and dingy. Tru's rooms aren't dingy but their rooms have all the charm and amenities of a dorm room at a lower-tier state college or European youth hostel, but smaller. There is not a drawer or closet to be seen so you have to live out of your bag and our stuff was laid out on every available surface so we didn't have to rummage through our bags to find stuff every time we needed something. The rooms were tiny and the bad had this crappy frame with hard, sharp edges protruding into the small walkways around it that I have banged my shins on repeatedly every time I walk around the bed. There's only one nightstand and a tiny round pedestal thing on the other side that's too small to even set the stuff you need to charge over night but still have within reach. The desk is so small you don't have room to use a portable second monitor with your laptop and you definitely don't have room to use a computer and a notepad simultaneously. There was something wrong with ours and it was unbalanced. If you leaned against it wrong, it would pitch forward, dumping your stuff on the floor. They did replace our desk but I have a massive pet peeve with hotels that have broken and damaged stuff that I have to waste my time dealing with or scheduling times for maintenance people to come in and deal with. We're way past the days of the $6 Motel 6 or the $8 Super 8. These places charge a lot per night and problems and issues should be rare. We're getting to the point where I have to deal with stuff at 9 out of 10 hotel stays, and as I stated, we mostly stay at Hiltons. The TVs are nice but a general annoyance I have with all hotels now is that we're way beyond the excitement of staying at one of the sleep dumpsters I spoke of above with a sign promising "Free HBO!". No one gives a crap about that anymore. We all have curated viewing habits and we want to either just cast to the TV from our mobile devices or plug a Streaming device into an HDMI port so we just have access to our own stuff. Is there seriously no one in the planning or strategy departments of major hotel chains that realizes this? Please make these options available. Your stupid WiFi login process makes using streaming devices either impossible or extremely difficult. Now we arrive at the main issue. If you have a sold out hotel on a long holiday weekend and the hot water heater breaks, don't just dismiss or shine on your guests when they come and complain about it. I'm not even willing to pay super low-end Hilton money to not have a hot shower for multiple days. The first person I told didn't take me seriously and said she was unaware of such a problem. This was in the afternoon of our second day there and after several cold showers. When I went to take a hot shower before bed at 1AM on day three and the water didn't heat up to any degree for over 30 minutes, I marched downstairs and read the poor guy who thinks he has it easy on the overnight shift the riot act. He admitted that by this point there had been quite a few complaints. They did have it fixed by the time I was ready for a mid-morning shower. I shower in the morning, before bed and any time I use the pool or hot tub. Speaking of those, they are amenities I pay for and expect to be able to use when I stay somewhere. If they aren't working, I expect a discount because they are part of my expectations for what I'm paying for. The hot tub had an out of order sign on it for the entire second day we stayed there. For the small stuff, the soap dispenser leaked all over my toiletry bag that I set on the sink. I set a paper cup under it and there was soon a puddle of soap in the bottom of it. Also, this place can't be old enough to justify having pealing wallpaper in the bathroom. I've been conditioned to accept

    Watch out for these corners of the bed.
    Nycole R.

    This is a brightly colored, aesthetically pleasing minimalist hotel. Like many hotels, I think they put most of the effort into the lobby/shared space. There is fun artwork, interactive activities (pool table, board games, magazines) that invite you to come hang out with your friends. Once you get to your room, it's a different story. The decor is still attractive, but a little more understated. And when it comes to little touches to make your stay more comfortable, there are few. There is no closet, just a few hooks to hang an item or two. You also won't find a coffee maker-you're encouraged, instead, to go down to the lobby. The coffee downstairs wasn't very good though-it tasted burnt or over-brewed. The bathroom is also very minimal-the soap, shampoo and conditioner can be found in wall-mounted dispensers. I don't mind these usually; in fact, I appreciate the reduction in waste from the individual bottles. But the design of these dispensers was tricky. You squeeze the bottles as they are attached to the wall to dispense the liquid. It felt awkward and like I was going to break it. The beds are nice and comfortable, however be very careful getting in our out of them. The bedframe juts out-ready to attack unsuspecting knees or shins from the dark corners of the night. Overall, this is a decent place for young tourists who don't require much to be comfortable. A quick pass through town or a place to lay your head at night-it will do fine.

    Kiana D.

    I had a quick stay here while driving through Salt Lake (Lehi) recently. I only stayed one night, so I don't have too much to go off of, but my room was clean and comfortable, which is all I can really ask for! I arrived around 6PM, and left around 8AM, so very short. My room was on the 5th floor, and I was able to check in on the Hilton app ahead of time, so I didn't talk with the front desk at all, but they did greet me when I arrived. Location-wise, I love that this hotel is right off the freeway, but it's also kind of in the middle of nothing. I was hoping to find a quick restaurant walking distance away, but it's really just office buildings. I ended up having to drive a couple of blocks just to find any type of eateries. They are abundant near-ish, but not in the parking lot as I had hoped. Their continental breakfast is pretty standard, so I ended up just grabbing a bagel and a piece of fruit before hitting the road in the morning. Overall, my quick stay here was pleasant. My only complaint at all was that my room had some weird creaks that you wouldn't expect from a newer hotel like this one. Every few minutes, on no particular cadence, my shower would make a sound, almost like the floor was settling? I didn't find it to be worth moving rooms over on such a short stay, but it was a little disconcerting, especially in the middle of the night. Still, I would totally stay here again if the situation required.

    Bathroom
    Brian P.

    This is a really nice hotel overall and I really wanted to love it, however, while the rooms and facilities are really nice, the customer service is horrible. First of all, free breakfast is promised as part of your stay here. I understand that during a pandemic, there's not going to be a wide selection of products since every hotel I've stayed at is doing grab and go breakfast. The problem here is that they run out of everything each morning and barely have anything available at the front desk despite telling you that breakfast is served from 6 am to 10 am daily. They know how many guests are staying here each night so there shouldn't be any issues with running out of items every single morning, hours before breakfast is supposed to end. Another issue we had is with the front desk staff. Although they are really nice and polite, they never seem to write down any of your requests so nothing gets done or communicated down the line. After our 2nd night we requested our room be serviced or at last new towels be replenished in our room and our old ones removed. The girl at the front desk told me no problem and repeated my room number to me to confirm. Well we left for the entire afternoon and when we returned guess what? Nothing was done and I had to go back to the front desk to request fresh towels. The guy at the desk reiterated that rooms are only serviced upon request due to the pandemic. Yes, I did request it but the girl at the desk in the morning didn't seem to make a note of it! On the morning of check out, I asked the girl at the front desk if we could get late check out since our flight didn't depart until late at night. She said the best she could offer was 2 pm. I said great because anything helps. I told her my room number and she turned to her computer and started clicking while at the same time confirming the room number. I thought she was putting in my request. However at around 12:45 pm we received a call on our room phone asking if we were planning on checking out today. Uhhhh yes, we had late check out approved this morning! The fact that a miscommunication happened 2 days in a row, goes to show how bad their service is and how the front desk staff never seems to take notes or write anything down, which causes issues down the line. Overall Tru by Hilton is a really nice hotel and concept. The beds and sheets are super comfy and the lobby is brightly decorated with lots of seating and hang out spots. Their fitness center is really nice as well. However, this particular location needs to train their staff better on communication and customer service.

    Room 309 3/16/20
    Rachel S.

    Stayed here for 3 nights - 7/16-19/20. Room was comfortable but the service was bad. ROOM Absolutely hate the squeeze bottles for hand soap. It hurts my hands to squeeze hard enough for the soap to come out. I can't imagine if you had a disability how you'd use their soap / lotion / shower products. Sheets were extra comfortable. SERVICE After two nights we verbally requested at the front desk, for our room to be serviced or at least be given new towels. Lady asked for our room number and we left for the day. Came back, no new towels and room hadn't been refreshed. We requested late check out at the front desk. Again, gave lady our room number as she checked on her computer. Still got two knocks on our door and a phone call asking when we'd check out more than an hour before we were due to check out. Included breakfast offerings are limited despite advertising hot breakfast sandwiches on their paired back Covid menu, in addition to bagels, yogurt, doughnuts and fruit cups. Coming down for breakfast before 8 & 9 AM and they were already out of hot breakfast foods. When you show up at 7:30 for a breakfast that ends at 10 and they're already out, it seems like someone isn't purchasing accordingly.

    J F.

    This was my first time staying at a Tru. They decor was nice and the staff was courteous. Unfortunately I had someone next door that kept slamming the door all night and it seemed like the walls were paper thin. I could literally hear a some of the awkward conversations. I didn't hear a thing from the outside traffic just the neighbors.... Breakfast was very basic and left a lot to be desired. I have stayed at hundreds of other hotels and this one was on the lower side. Housekeeping did a great job and want to let the Mgr know they are doing a great job. Just suggest having more sound proofing in the room!!! I think I will stick to other Hilton products before trying this again.

    Exhaust fan
    Ben A.

    Just ONE major FLAW: 1) an on-demand switch for the bathroom exhaust fan. I have both the automatic and traditional exhaust fan in my bathrooms at home. I couldn't find a switch for the one in the hotel room both inside and outside the bathroom which leads me to believe this one is an automatic. For a family of 3 or 4 taking turns in the morning getting ready for checkout, if the fan does not turn itself on when it senses a person or rise in humidity, it causes a scent problem for everyone in the room. Overall the bed is comfortable, the AC thermostat on the wall is very modern and easy to use. Also quieter than most hotels. The decor is very modern and tasteful. I don't mind the several coat hooks on the wall and bathroom BUT WHY DIDN'T YOU PUT A HOOK NEAR THE TOILET OR SHOWER DOOR? Have to walk across to the bathroom door.

    Bottom surface not cleaned in ages, this is so unsanitary.
    Todd F.

    I am totally disappointed with the lack of cleanliness with the soap dispensers. OMG they are a happy spot for Covid and other germ favorites. I can't believe what lengths the hotel has gone to save a dollar. These dispensers are refillable and have an open cap for anyone to put anything in them (Yikes). The pictures tell all. Very disappointed with Hilton for their lack of customer care with the little things. It gets better with the beds, the mattresses sit on a wooden box that hasn't ever been cleaned at any length. The amount of filth underneath the mattress is overwhelming on all levels. What is this world really coming to. This is not the first time Hilton has disappointed. Lesson learned.

    Unwiped surfaces

    Its a bummer I have to give this beautifully modern interior hotel a one star. The hand soap bottle was empty in the bath, the room (401 or 403) didnt seem to have wiped, swept and mopped at all. There were sauce and crumbs clear as day on the night stand between the two beds, crumbs on the floor around the beds, and office desk had old liquid cup rings.

    Sunrise view from the patio area of the Tru Hotel

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    Absolutely disgusting hotel no care taken in housekeeping inspection for the price you're better off staying at the motel 6.

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    5 months ago

    Great place to stay. Hotel is neat and clean and the staff is outstanding. Comfortable beds and very nice rooms. A great value.

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    Nice hotel, wonderful staff! So friendly, accommodating and welcoming. Ernie and Alexis were especially nice. We will be returning.

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    Page 1 of 2

    Ask the Community - Tru by Hilton Lehi

    Review Highlights - Tru by Hilton Lehi

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    Courtyard by Marriott Lehi at Thanksgiving Point

    Courtyard by Marriott Lehi at Thanksgiving Point

    (30 reviews)

    $$

    Sometimes I just need a getaway-even if I only getaway by a few miles from home. Last weekend, I…read moredid just that-and the Courtyard was fantastic. The room was clean and the bed was comfortable. We also spent some time in the pool which was well maintained and perfect for what we needed. It's a smaller indoor pool, so if there happened to be a lot of people there, it might have been cramped. But we had it all to ourselves. We never interacted with any staff-I did the mobile check in and mobile key, which worked beautifully. The location is near many restaurants, albeit chain restaurants. What is it about Lehi that repeals any mom and pop places? Anyway, you won't go hungry or have lack of things to do in this "happening," family-friendly area.

    I am a Bonvoy member and use Marriott properties almost exclusively. I do that because in all my…read moreyears of travel for work or pleasure I have never been disappointed by a stay. This stop was excellent,from the moment I stepped in the door (after a long car trip from the SLC airport- crash on 15). The two women at the desk were positively bubbly and engaging late on a Monday afternoon. My room was excellent, spotless. (By the way don't know when this started but towel swaps, etc was by demand). I like that they are saving water (especially in Utah). There was a funny duh moment for me with the whirpool. I was looking for that knob that you turn to the time you want the jets to run. I didn't see the knob so the first time I used it I set there in the passive bubbles. The hot water was great though after a day of travel (2 flights/2 hour drive). The clerk described it for me and I felt so old (will add photo). I did however have a James Brown Celebrity Hot Tub Party (youngsters google it, you're welcome) each four nights of my stay. BTW last year I was at a breakfast event where David Mariott was the guest speaker (he sat at my table after). What a great and genuine person. I am a customer for life.

    Hampton Inn Lehi-Thanksgiving Point - Good sized space

    Hampton Inn Lehi-Thanksgiving Point

    (34 reviews)

    $$

    Pros Comfy beds Nice…read morestaff Close proximity to shopping, grocery, Thanksgiving Point Fridge, coffee, microwave and television in room Cons Cleanliness is not up to the Hilton Standards Filthy chairs and couches in dining area Windows are not clean Bathroom has stains on ceiling No switch to turn on the bathroom vent Cold pool If you check in late you must use the ( front entrance, but it looks like it is actually located on the back side) as the doors are locked. Very annoying if you are in a wheelchair as no one mentions this. Bathroom corners are all filled with dust Honestly if you are expecting a great Hampton Inn, it's not this one.

    ALL AREAS ARE REVIEWED 1-5, 1 being the worst and 5 being the best…read more Reservations-5- Registered on the Hilton app Parking-5- Very easy and spots available right up front Room-3- great space, more than ample desk area and good large tv. I rated a 3 because there were continued issues with WiFi where you had to re-sign in every 10 minutes. I was working so ended up checking out a day early to go to another Hilton property. Mattress/pillows-5-Typical Hilton bed and pillow, comfortable. Elevator speed/availability-n/a- stayed on 1sr floor so didn't use them. Gym/pool-5-gym was good, cardio and a good selection of dumbbells. Really needs a cable machine. Maybe someday Restaurant-n/a Staff-5+- Staff was great, I had a FedX package coming and they signed for it and immediately called me. All of them were very nice and hospitable. Price- 5-typical for the area. Overall-5- a fantastic location with lots of food within walking distance as well as a 7/11 and gas station. If you are looking to stay 30 minutes outside of SLC this is the place. Shout out- The entire staff.

    SpringHill Suites by Marriott Lehi at Thanksgiving Point

    SpringHill Suites by Marriott Lehi at Thanksgiving Point

    (31 reviews)

    $$

    Hotel could not be closer to the Thanksgiving Point complex. It is a very short walk…read more The from desk is staffed 24/7. There is a little bodega style shop next to the front desk. Both the pool and hot tub are also on the first floor. They are inside. The room was clean, orderly and ready when I checked in. I had a later arrival coming in from the airport and was greeted with my keys at the front desk. I kept hearing a squeaking door like noise and could not get the HBO Max channel to work. A maintenance guy was sent up and he wasn't able to sort anything out. Thankfully Carlos was there when I requested help again. In no time he sorted out with the front desk that the HBO issues was a technical thing on their end. So I just switched to my Netflix. The noise we realized was coming from the air conditioner. Carlos pulled the filtered out and cleaned them. It helped some with the noise but there was still some noise. I was halfway through my stay and said I would prefer to not switch rooms. They sorted out some Bonvoy points. Breakfast was tidy and well stocked. On the day when there were multiple youth basketball teams the breakfast was getting picked through super fast. The SpringHill employees were refilling as fast as they could and did great considering it was like waves and surges of people. I noticed the oatmeal was out and asked for some. The gentleman Carlos popped by to tell me when a fresh new container was out. Carlos like the front desk team has a work ethic and quality and is inherent over learned. They are a collaborative sweetheart of a staff. I popped into the hot tub the first night after my flight. It holds like 6 or so people. The knob to turn it on is on the wall above a big red button. There were a few families playing in the pool. It is a good sized space but I would anticipate planning on sharing the space with other people be it adults, families or kids from sports teams. I found the pool area and water to be clean and well kept. There was a seating area out back that I did not have a chance to experience. In the Thanksgiving Point complex there is a restaurant, ice cream place and another restaurant spa further back so there are some walkable meal options close to the hotel. I had Uber Eats deliver during my stay without any issue. Remember to connect your Convoy account so you get extra points. I would stay here again if I wanted to be near Thanksgiving Point and the gardens. I like that everything was as depicted and expected cleanliness and facilities wise.

    I stay here every time I'm in the area. I love how close the mall and restaurants are. It's nothing…read morefancy but everything that you need. A highlight to call out. As a vegetarian, I was super pleased that there was oat and almond milks offered on the coffee bar. WTG!

    Days Inn by Wyndham Lehi - 2 Queen Bed Room

    Days Inn by Wyndham Lehi

    (47 reviews)

    $

    I had to write a review because the previous reviews really worried me. This hotel is very clean,…read morequiet and very adequate. Yes the pool and spa are permanently closed. Yes the breakfast is pretty minimal. My friend and I had a nice stay here with a clean room and adequate staff. Front desk and housekeeping were accommodating and friendly. We had a deluxe suite. The bed was comfortable, and the tub in the living room was fun. I had a bad round of altitude sickness, so I was not having a blast. But I felt that the reviews were overall very harsh for what it is. This is not a fancy place, but it was a decent value for the money. I would stay here again.

    You can hear the people in the rooms next door. Every single sound! Snores, sniffs, coughs, farts,…read moreflushes, moans, and... Tik tok. Hours upon hours of Tik Tok while you're trying to sleep in the room you paid for. This place is worse than trying to sleep on a park bench. Bonus info. This seems to be the place in town where smokers stay. Do they smoke in their rooms? I don't know. They smoke in the parking lot by their vehicles and then come in and ride the elevator with you stinking like a fresh ash tray. There's also a room with a giant hole in the door where it looks like the police had to remove a barricaded subject recently. We didn't cancel because it was conference weekend and we knew if we left we would be sleeping the car in the conference center parking lot. This is barely better than that experience would be.

    Staybridge Suites Lehi - Traverse Ridge Center - Snow on Traverse Mountain outside the hotel this morning!

    Staybridge Suites Lehi - Traverse Ridge Center

    (22 reviews)

    We had a really good stay here. We got a 1 bedroom suite and were here for about 10 days. We had a…read morechild, a dog and a cat. I felt very safe here. I loved that they had breakfast options and dinner options available. They weren't full meals by any means but a nice way to tide your belly over for a bit. We really appreciated the kitchen amenities as well and took full advantage of the refrigerator, cookware & dishwasher Everyone was friendly. I can't rate housecleaning as we didn't utilize that although we did ask to exchange our towels and get more toilet paper and they were happy to help. I definitely recommend this hotel to guests or stay here again if the need were to arise. There's plenty of restaurants nearby and shopping and is a stones throw from I-15.

    Shower was filthy with visible hair and lots of dirt. I had to clean it myself before it could be…read moreused. Found a bunch of peanut M&Ms under the chair in the bedroom too so I know they didn't clean it well. Cups had food stuck on and there were a couple dead bugs in the cupboard. When I complained the guy at the desk didn't move us, just said "oh sorry". Signs are up all over that housekeeping is off for Thanksgiving so they won't provide that service today. Called downstairs twice to get a blanket for my daughter but got no answer 3 times and had to walk downstairs to find an employee and ask in person. Also, we followed instructions but still couldn't get streaming to function and their TV channel selection sucks. I won't stay here again.

    Tru by Hilton Lehi - hotels - Updated August 2026

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