Small boutique hotel in the town of Monroe. I came here for a business trip and chose to stay here…read moresince it was close to the office and still very comparable in price. Upon arriving, there's no one at check in. They leave your name and room key in an envelope at the front desk. I guess I'm not use to this, but it was late and I just wanted to get into my room. I had a room on the 2nd floor. It was great and very comfortable. Lots of space for 1 person. The room had a mini fridge that had several water bottles, sodas, fruit, yogurt. It was very accommodating that they provided that for their guest. One evening it was raining and I was caught in the rain.. my clothes were drenched and I decided to do laundry. It was very easy to use and I found it super convenient. I loved Hotel Sterling and will probably be back when I'm in town again.

We arrived at around 5pm on Sunday, Sept 1st. The reservation system was a breeze and a joy. The…read moreemail contained the door code. On the desk was our envelope with our key. We heard people later on that night coming and going, but never saw another soul. We had the curb-side room since my wife was on crutches. The parking is great and free. The service, while almost invisible is excellent. The rooms are outstanding. The price is reasonable. The in room refreshments are free. I only wish we could stay here more often. My one complaint has little to do with the hotel. Downtown Monroe isn't doing great and some of the shops and eateries nearest walking distance were closed. But it's Monroe. You can drive across town in 5 minutes.

Clean hotel, and when we were there you could not pass a staff member without receiving a friendly…read moregreeting or asking if we needed anything. Very nice free breakfast. Now a few pet peeves for me. The tub: love to have a grab bar that is not on the opposite site of the tub. The toilet: It should be federal law that all toilets are chair height......seriously. Shower valve: give us hot and cold, stop giving us complicated single valve system I have to figure out.

This location Is Not Up To HILTON STANDARDS AS a Hilton Dimond Member the king bed in room #119 was…read moreperfect giving us a great nights rest. The shower door would not stay closed The towels where stiff and lacking in bleach smell. Definitely won't stay here again if back in this area.

This hotel was suggested as a place to stay for an event. The room was clean with decent heating…read moreand the staff is helpful and friendly. The breakfast buffet had a good variety of hot dishes and cold items like cereal, yogurt and fruit. I enjoyed their coffee, it's freshly ground. WiFi reception is good and they have enough outlets in the room. There is a small store next to the front desk, where you can buy water, snacks and laundry detergent. The hotel is far from anything, except the hotel next door. I used an Uber for the drive to Monroe to pick up a couple of gifts and it was further than expected. On laundry day, the front desk had no quarters and didn't offer any solutions. I decided to try the hotel next door and they suggested walking across the street to the gas station. After all that, the dryer stole the quarters I put in and asked for another 3.75. I finally got that problem resolved, but would not recommend doing laundry close to your check out time. Overall, the hotel is nice, it's an average Holiday Inn. This hotel would work well for groups, they have meeting rooms and an exercise room too. I found it a little expensive and a bit isolated, but it's a suitable place to stay if you're in the area.

The hotel "lost" my reservation on my wedding night. We left and drove home. Then my husband…read moretried to get a reservation here again, for our anniversary/his birthday. Called three weeks before got a room with a king sized bed and a hot tub. Called back today and they had a room, but no hot tub. Not sure what happened this time. We won't be staying here at all, ever.

Great sleep, could use more parking lot lighting in back plans on sides. Quiet restful sleep. But…read morecoffee was aweful. That was a bad decision to use that coffee near the breakfast area. Please go back to the other kind or use portable plastic pumps for self service and one big coffee pot in back kitchen.

DO NOT STAY HERE! Do yourself a favor and choose literally any other hotel in the area…read more My sister and I stayed here for two nights. We found BLOOD on the sheet, went to the front desk very calm even though I was disgusted inside. I asked for the sheets to be changed and was told there was no one available to change them and we could either change the sheets ourselves or be downgraded to a room with one bed and a pull out couch, which was not an option for us. So we changed the sheets ourselves. The outlets by the bed were not in working order, the shower head wasn't even attached properly and made a horrible screeching sound that instantly gave me a migraine. So for the two nights we stayed I couldn't even shower. The TV remote wasn't working so I took the back off to check the batteries and there was something sticky and gross all over them (not acid). I had to go down to the front desk to get another remote. There were ants crawling all over the coffee station, the biscuits were so hard we could barely pull them apart with our hands. The manager was EXTREMELY rude and not helpful. She initially told us if we requested a refund through the 3rd party we booked with that she would approve it. We were sent around in circles between the 3rd party, the hotel manager, and corporate Choice Hotels. In the end, our refund for one night (not both nights) was denied and in turn we were offered 12,000 points which is equal to one nights stay. As if we will ever choose to stay in a horrible hotel such as this again. What a joke.

Well executed TownePlace. Staff is very friendly. Pool is acceptable. Common areas are clean…read more Rooms are acceptably maintained. A higher end TownePlace that is a good option in area.

I donstay at Marriotts but have never stayed in a TownePlace Suite before…read more This hotel featured, modern rooms with a darker wood. The rooms were compact and comfortable but oh-the bathroom is simply horrible. The toilet is tiny and low profiled. its a looooooooong way down to get to this toilet. Then there is the shower. Its pretty, but the glass wall with no door is designed poorly. Right there is the problem. I seemed to have water all over the bathroom without stepping out of the shower and with using the bathmat. Like a lot of standing water... so much that the bath mat needed wrung out and I used two towels to soak the rest up. Dislike strongly. We went to the front desk to get more towels and the clerk said "oooooh, you have one of those rooms, here let me give you a bunch and handed us (hand to God) a mound of towels which Im 100% sure will be use all of to sop up water. The kitchenette was great. Compact, but fully stocked with pans/dishes and functional Tv was hard to watch as it was on the side wall adjacent to the bed. It could angle out a bit off the wall but not much. Poor design of that element. Downstairs is a workout room, pool, pantry and bar. the bar was closed. Bar tender called off. Maybe the manager should have worked the bar from 6-9. That would have been better management. Front desk was helpful and efficient. There is a pool. Kids dripping in the elevator said they loved it. Happy kids is a nice thing. Added bonus, there is a nice patio with a fire pit. That was a huge plus, too.

Worst hotel ever no lamps or phone plugged in. Period blood on sheets and bathroom floor. Staff has…read moreno clue what they are doing. Went to use the laundry facilities and they didn't work and they refused to give me the money back. Said I have to wait till tomorrow.

Unfortunately we had a family emergency arise. 90 year old father-in-law in hospital so could not…read moremake our stay. Hotel would not work with us to get a refund so we are out over $500.00. Understand that's their policy blah blah blah...but hope they also understand that there are lots of nice hotels that they are competing with. Will never, ever book another reservation with a Marriott anywhere.

Poop stained clothes in my room. Greasy floors. Stained curtains. Door frame had been busted inread more

This hotel has 3 buildings. I have co workers staying in the 2 closest to the office With no…read moreproblems. I on the other hand am in the 3rd furthest from the office and it has a roach problem. I am here on work and have been here for 2 weeks. No problems the first ten days until I went to do laundry and noticed a small roach near my suitcase. After inspecting the room closer I found dog food and hair under the bathroom vanity and bed with many more roaches. I had to take all my belongings and either bag put in trash bags and or throw them away so not to take the creatures home with me. I had to throw my air fryer away because it had legs coming out of the little vents on the sid. I only had 1 week left to my reservation and informed the fr desk of the infestation. They offered me a new room but would not give me a refund. Also during my stay I noticed that the alarm clock in the room working. It has the type of bed frame with the end tables attached with plugs. I opened the hatch where you would find the plugs for alarm clock and it was wired straight to the bed frame wires, with no tape and wires showing. The bad part about it after moving to the new room one night I woke up before work to find out that they had rented the room to and elderly couple visiting family without addressing the roaches nor the electrical fire hazard. I felt bad for them and that is not the right thing to do especially because there were other rooms available.cheap rooms but not worth the hassle of fighting roaches. They only clean the rooms after asking multiple times and do a poor job at that when they do it. Guess they figure if the place burns down it will take care of the roach problem. If you value life, DO NOT STAY HERE......

The room wasn't that bad however this place says they charge you $100 incidental fee but really…read morecharged our account a $200 fee locking our weekend up as far as funds. Wouldn't stay here if I were you. Breakfast very very generic, not tasty at all.

Check in process was a nightmare! Booked online Choice Hotels and payment isolated from account…read more Arrive at the location to check in and have manager state that we owe for the room because they have not received payment from Choice Hotels which they wanted to charge an additional 2 night rate to our bank account plus the $100 incidental deposit. We as customers were spoken to in a very unprofessional manner by the manager leaving us debating if we even wanted to stay. Very disrespectful towards my wife as she was attempting to relay information as she was the one who booked the reservation. At one point the manger began speaking in his language to another worker and didn't realize my iPhone was translating the derogatory comments he was speaking about us. Yeah, it was odd to watch as someone who just makes insulting remarks about you turn back toward you with a smiling face and offer a full refund if we would like to cancel the reservation after telling his worker to charge the room and if we cancel to let choice deal with our dumba$$ but he personally had no intention of releasing any monies back us. We had King Suite with in room jacuzzi. The room itself wasn't horrible, but not worth the cost advertised. Many cosmetic damages. Hotel in general very outdated and all hallways smelled of strong marijuana. Shortly after finally getting in our room, we noticed the same desk clerk wandering the hall of the third floor pushing a housekeeping cart knocked on a door then let himself in a room several doors down. This seemed off so during our stay we felt most comfortable just taking most of our personal items with us when we would leave. The parking lot literally had bags of trash laying around that people would discard from their vehicles. Location is right beside several cannabis stores and had random people wandering around vehicles in parking lot throughout the night (parking lot view room) Everything about this place will send up red flags about security, safety, and being reputable. I am personally very shocked that this establishment is even listed by Choice Hotels. Breakfast is included but items limited and breads stale. Emergency flood lights not working (tested) after finding annual fire inspection was expired and monthly inspections were not notated on their tags. The pool is heated though we did not swim. This is not an insult to the establishment, rather an honest review on what others should expect up front and an opportunity for the staff and establishment to improve in areas of need so that other reviews are not similar in nature moving forward from future guests. Would likely not return or recommend to others due to our personal experience .

I can validate most of the prior reviews. I had no choice but stay here due to the time of night…read moreand need to get up early the following morning. The rooms still hold the same decorations, carpet and curtains since it was built (circa 1970). I also think that was the last time they were clean. The must smell from age, pets and smokers was so over powering, I had to buy some frebreez. The bathtub cold faucet would not shut off so it had a steady stream all night. Turns out the operator and owner has known about this for weeks. The sink was held up by a cabinet that was crooked and of questionable structure and the drain was clogged. The carpet is so old, the pattern is warn out in the pathway. I had 2 beds in my room so I tried both beds. These too must have been there since opening. I think laying pillows on the floor would have more structure, but no way was I going to sleep any closer to this floor than I had too. To cap all this, I was billed twice and now have to work through this challenge. The best part about this place was the two lady receptions were kind and understanding. It was obvious, their abilities to accommodate customers was restricted by their boss. I wish them the best. If my car wasn't filled with luggage, I would have been better off sleeping in it. If this is your only choice, keep driving to the next exit or sleep in your car.

Sheets wasn't new. stains on sheets . Women hair in bed .floorboard caving in .cob webs all over…read morethe lamps .refrigerator doesn't work .smh