Coffee machine is broken. Staff does not care to keep hot coffee available all 24/7 as advertised. Was a bit shocked to see a couple asking the cleaning lady to open a room for them as they forgot their keys. In terms of security, i guess people can just do that and get into other people's room- which is scary! read more

Second time staying here for a work trip. Excellent location! Just a five minute walk away from the beach but have had small issues both times. Last time, my room wasn't ready and it was already 4pm so I had to change in the bathroom then store my luggage. This time, housekeeping stripped the sheets, which is fine, but forgot to put sheets back on as shown in the photo. The hot tub was warm at best but at least the shower water was hot and had great pressure. Overall, the hotel is in a wonderful location and it is very clean but still could use some work. Also, parking is very convenient but is about $20 or so per night read more

Tru by Hilton Pompano Beach Pier - Pier just a five minute walk from the hotel - Hotels Near Me - Pompano Beach, Florida

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The location is perfect! Parking is extra. Best hotel breakfast we've experienced. Rooms are spacious but floor can be sandy! The rooftop area with bar and food is worth staying there( also open to the public) I'd stay here every time read more

This hotel is a great location! It has a bunch of local restaurants within walking distance, a quick walk over to the beach, it also has a roof top bar / restaurant. The rooms are pretty basic, but they are clean. I will say during this stay the AC was quite loud when it would kick on, other then that we enjoyed our stay! read more

My son and I are both Hilton Honors Diamond members and stay almost exclusively at Hilton properties. This was our first time at a Tru by Hilton and we were very disappointed in the quality of the environment in our room. We checked in late at night after a long day of flight delays and just wanted a clean room. As soon as we walked in the room had an awful smell. The cleaner they use has a strong chemical odor. The floor was sticky so he took a washcloth to wipe the floor and it was filthy. We asked the desk the next morning to reclean the room but when we returned the floors were still dirty. The staff were all very pleasant but something is definitely wrong with the cleaners they use in the rooms or they need to upgrade the floors. read more

Tru by Hilton Pompano Beach Pier - As soon as we checked in the room had a dirty sticky floor - Hotels Near Me - Pompano Beach, Florida

Amazing staff!!!! Beautiful hotel and excellent location. The service here is outstanding. We will be back!

12/31/2021-1/1/2022- We were lucky to find a room at Tru for New Year's Eve a couple of days prior. Check in was very easy, self park is at the parking structure next door. It was $16 for the night, not bad as it is $3.25 an hour. We were able to check in sooner than expected. The room was clean and very environmentally friendly. Huge TV, king size bed, large bathroom. Perfect for what we needed. We were not facing the beach side. We went straight for the pool area. It was small but we found chairs and just relaxed before the evening's festivities. The gym is on the same floor and it was nice and clean. We decided to stay in and ordered Uber Eats as this hotel does not offer room service. There are plenty of options at the beach for food so you will not be hungry. The restaurants are walking distance so you can make reservations or walk in or just order in like we did. There had a NY's party on their rooftop deck that was busy. DJ was playing all the right tunes and everyone was having a great time. In the morning we went down to have their complimentary hot breakfast. We got coffee, eggs, banana and yogurt. We went for a run on the beach and came back just in time for check out. Will definitely come back and stay here! read more

Quite a nice view from my room of the ocean. Make sure to spend the extra $25 and get the ocean view rooms. The other side of the hotel is on the street. Issues included a cold hot tub and a freezing pool and only one pot of coffee available at breakfast. Staff was mostly great and the rooftop bar was nice, but volume should not be at Rockstar level. Great location in a growing beach area. read more

Tru by Hilton Pompano Beach Pier - Ocean view - Hotels Near Me - Pompano Beach, Florida

they sell the rooms with misleading information. Don't explain the total price correctly and transparent. Today General Manager Rachel stated to me: " if a third party pays advertising and is posted first when you search for our hotel , is ok if they misleading customers . They bring business to hotel " Rachel refused to start a complaint against the third party company and to investigate their policies. So, is possible that misleading is propagated? I will forget this hotels forevwer. read more

They have Electric Vehicle chargers, but there are always non-EV cars parked in front of the chargers. I have talked to management and they do not do anything. I live nearby and want to recommend this hotel to my friends but not if my friends cannot use the chargers. Why can't the front desk staff enforce their own parking rules. read more

Tru by Hilton Pompano Beach Pier - Hotels Near Me - Pompano Beach, Florida

Will not stay at this property again. Rooms are tiny and there is no storage at all... no closet, no dresser, nothing. We had to live out of our suitcases and their recommendation is to store them under the bed (not an easy maneuver, especially multiple times a day with limited space around the bed to get them in and out). One "seating bench" is placed under the tv, so it's basically useless for sitting so you just have one desk chair and the bed. The front desk staff is very nice, pleasant and as accommodating as they can be, but the breakfast staff and housekeeping are really unpleasant and negatively affected our visit. We went down for the breakfast only on our first morning, but then decided a free breakfast wasn't worth it so went out to eat the rest of the 5 day stay. The staff make you feel very uncomfortable and unwelcome. The toaster was turned sideways, so it wasn't useable for bread, bagels or English muffins. I was honestly afraid to ask about it after I witnessed one of the staff members snap at a guest who asked for assistance. Each morning we were awakened by the housekeeping staff yelling/conversing with each other from one end of the hall to another. The first day, I thought it was loud guests passing down the hallway and just being inconsiderate, but it went on for so long that I poked my head out the door and realized it was actually the staff. I've worked in hotels for 10 years and stayed in hotels for much longer than that, and have never seen this much disregard by hotel staff! Lastly, we typically keep our room clean and reuse towels and make our own bed, so we left the DoNotDisturb sign on the door for the first couple of days. I did approach one of the housekeepers to ask for a garbage bag and a roll of toilet paper on the second day. She made me go back to the room and bring the trash can out to her cart at the end of the hall and then she walked it to another cart to dump it. The entire interaction, she was yelling to the other housekeepers on the floor (I got the feeling she was complaining about me, but I couldn't understand the language). The last two days of our visit we were gone from 9:30am to 3:00pm so we took off the DND sign so we could get our room cleaned (we realized the floors were making our feet black). Both days we came back to find our room had not been touched, so we cleaned the floors ourselves and got pool towels to replace our used towels. (After the first day was missed, the front desk actually asked if we wanted our room cleaned and we said we did, though it still didn't happen). We had a late flight on our check out day, so requested a late check out. The front desk was able to extend us until 12:30. My husband came up from the gym at 10:30 while I was packing and said two housekeepers were standing outside our door with their cart like they were waiting for us to leave. We were still packing etc at 11:04 when housekeeping knocked on the door wanting to clean our room. I apologized and said we had a 12:30 checkout. At 11:45, another housekeeper knocked on the door, when I told her that we had a late check out, she was annoyed and said front desk didn't tell her. We finally gave up at 12:15 and when leaving the room, the cart was parked in the middle of the hall and so close to our door we could barely get the suitcases out the door but no staff in sight. So after ignoring our occupied room for 2 days, and not having to clean up after us for 5 days we left our (still relatively clean room...we are not slobs) feeling harassed and like a burden. We stay exclusively at Hilton properties, but this is one we will not return to. read more

Great experience Kayla was so helpful and knowledgeable!!! She made the trip even better !

Location is almost right on the beach and has many stores and restaurant in area. Hotel is clean and well maintained, employees were friendly and helpful, breakfast, food services and roof top bar was very good. Although parking wasn't in same building it was fairly close to hotel which made going in and out easy. building was near. Although Pompano Beach isn't an area I would stay often because Ai live in South Florida, we do visit every so often and stay for business purposes and highly recommend this place to any tourist or businesss traveler as well. read more

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I stayed here in June of 2024 for a body positive event. The staff, particualry the staff on the roof top bar were very rude. It was clear they did not welcome bigger people. I was charged $63.75 for one drink. I was 3 mins late to close out my tab and was told "it's closed already" I was not provided a receipt nor did I sign for this. I have been fighting with the event manager, Maria to take care of this all while she told me it hand been handled but what she meant is the charges stand. I completley feel disregarded and disrespected due to my size. read more

Visited for a family reunion. Ate at the fifth floor rooftop cafe and regretted it. The food and drinks took forever to arrive because the kitchen is on a different floor. The food was mediocre, lukewarm and pricey. To add insult to injury, they tacked on a 2% service charge which they refused to remove. There are much better options very closely for reasonably priced meals. Don't eat there! read more

The views are amazing, the drink options are abundant and the ocean breeze is romantic. Be sure to ask for Brittany. read more

Tru by Hilton Pompano Beach Pier - Rooftop view - Hotels Near Me - Pompano Beach, Florida

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Will not recommend this rooftop me and my wife went on a honeymoon to get a couple of drinks afterwards and the service was horrible being that we were Hispanic we felt like no one in the staff wanted anything to do with us... waited 20 mins and no one even Acknowledge that we were there. read more

Tru by Hilton Pompano Beach Pier - Hotels Near Me - Pompano Beach, Florida

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Great staff all around. Gorgeous view from the 4th floor overlooking the pool and Pompano Beach Pier. Pool area superb! Breakfast staff (Tiffany!!) was off the charts amazing! Food warmer wasn't working, but staff ensured we got hot food even when we showed up at 9:50AM! Ease of check in and out great. Rooftop area was wonderful for the evening to just finish off the nights. Also fun tidbit, there is a filtered water fountain up there to refill all your bottles and save on money and help the environment. Wife is a team member and there weren't TM available rates, however the price we did pay wasn't too bad for the view and area. Lots of fun in waking distance. Room was a bit tight, but this is our first time in a Tru by Hilton. Having a balcony to sip coffee and cocktails was a plus. We navigated and got the hang of it. Just wished they had coffee in the rooms and a small microwave. We didn't rent a vehicle, so we didn't have to worry about the parking. We will definitely stay again if in the area. read more

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Check in: Rude front desk girls. Very unhelpful and typical i dont care attitudes. The rooms are tiny!! Not up to Hilton standards!!only thing good was the water pressure. Breakfast was ok. I would not recommend. read more

Small bathrooms, rooms don't Cary pots and pans for your own enjoyment of cooking. Shower pressure is very minimal that you might have to bathe in the sink. I can't say I will be coming back here. read more

Great stay and great value. Breakfast is okay, but staff were all friendly, hotel was super clean and in a great location. read more

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Staff was great, room clean. View from balcony was ocean from but still obstructed due to the design. The balcony furniture was uncomfortable. Lack of storage (dresser, closet) left me living out of my suitcase for a few days. Location great, breakfast was good. Fitness center good. read more

I am a Hilton Diamond member and wanted a beach visit close to home. I explored the area and found the TRU. I booked two nights, one using points and one paid night. Instructions to the parking garage were received and the location is very convenient to the hotel. I didn't realize that I needed a key card to access the elevator, I had requested the use of a digital key, but that was hardly an inconvenience. I went to the desk and was met but Kenisha (sorry if I spelled her name wrong) who was a DOLL!! She was knowledgable and so perfect!! She provided my Diamond member benefits and off I went to my room. The room was perfect. I venture to say this is my favorite TRU. I chose ocean view and WOW! I had ocean AND pool view. I made the room my "home and ventured out to the pier and the beach. When I returned I decided to check out the rooftop bar. I am so sorry that I did not get their names but a wonderful male and female team doted on me. They were so friendly and fun to talk to. It was mojito Monday and I was served a delicious watermelon mojito. In the morning I sat in the breakfast area and I was met by staff who interacted with everyone! What a nice touch. On my second day I enjoyed an hour or so at the pool. When I was leaving my room the lovely housekeeping team asked if I was leaving (I had booked my two nights separately so I completely understood their confusion), they were so fantastic! Every staff member that I interacted with was polite, friendly and willing to assist. I have already highly recommended this TRU location. WELL DONE. read more

After a bad hotel experience down the road my family and I called up this place and Kenisha was so helpful. When we left the prior hotel and came here Kenisha helped us check in and was describing all the amenities which included, complimentary breakfast which was amazing, rooftop bar, garage parking, pool and hot tub. this place was amazing so clean and safe. two minute walk to beach and tons on restaurants and pier. Also allows dogs for only a flat fee of $50! definitely stay here!! Thank you Kenisha read more

Tru by Hilton Pompano Beach Pier - Hotels Near Me - Pompano Beach, Florida

This is a brand new location with an awesome rooftop bar and next to the beach with other bars and restaurants. The staff was so friendly down in the breakfast room. This place is dog friendly so beware of lots of guest with dogs of r not a dog lover :)) read more

Had a great stay at this location. Rachel at the front desk went the extra mile in making everything so perfect and answered all questions we had! Breakfast staff was on top of it and nothing went lacking. We will stay here whenever in the area. read more

We had issues with the air conditioning not working, then the balcony door was broken and wasn't able to be locked. We ended up having to move to another room. In addition, the staff working in the breakfast area continued to comment on and joke about my short stature every morning. Completely rude and unacceptable. read more

My car was stolen right from the parking area in front of this hotel! It's still a sketchy area, please be careful!!!

We were in a bind and needed a hotel. We had walked out on our reservation at The Beachcomber after seeing how unclean and unkempt it was and needed accommodations for two nights in between Christmas and New Years. We turned to the Tru at Pompano Beach Pier. Valeria at the front desk did her absolute best to get us situated and accommodated. She went out of her way and was an excellent representation of how things should be done. Thank you again Valeria, you were of terrific assistance. The hotel was clean and spacious, right next to the pier. Walking out on the pier is an excellent way to both start and finish your day while staying there. Even though it's in a really busy area, when you're in your room , you can't tell. My only complaint stems from the garage the have contracted for the parking. There was a machine down at one point that caused a real issue trying to get out. All of the unnecessary screaming by the staff was not appreciated during the fifteen minute wait. They should have just lifted the arm and let people leave. read more

Excellent, great location, brand new, very clean, STAFF WAS AWESOME. Mae was so great, all the staff was awesome. Rooftop was great so was the food, I highly recommend! Would live there if I could. read more

Will be staying a few nights. So far, I like how close it is to the beach and I can have my dog.

well, when we arrived, the room was dirty. We had no where to put our items because both the desk and nightstand were filthy! Suntan oil smeared all over the surface and drink stains on the nightstand. Dirty tissue behind the garbage can, that tells you they don't move anything to clean, a ketchup packet on the air conditioner, and the floor was filthy. At this point I wanted the surfaces wiped so I could take some items out of my suitcase. I called the front desk, and a woman shows up with a dollar store broom. I told her to please bring me windex. I showed her the counters. She came back and wiped them. The next day, I really got to see all the crap all over the floor as the sun was shining in. I called the front desk yet again so this can be cleaned. The woman house keeper came up and I told her we needed shower gel and hand soap and tissues. We left to give her time to clean, she never cleaned the floor, and never provided the products we needed to shower with. I called the front desk FOR THE THIRD TIME, and let him have it about this horrible housekeeping! It took over an hour until a maintenance man showed up at the door and just stuck his hand out to give me two bottles of soap. I said, "Can you please show me how to put them in the dispenser"? He rolled his eyes at me and then attempted to do it himself but he couldn't, (I already knew this), because you need a special key to open the locking top cap. He said he would be right back and he NEVER SHOWED UP! I was pissed to say the least. I had an adjoining room with a family member so I had to grab all of my shower things and use their shower so I wouldn't be late for a dinner reservation. The girls that run the breakfast are nice. Say good morning to them, how are you and you will get a nice response back. Don't treat them bad. They do a nice job at the breakfast. The shower doors were dirty with orange mold and mildew. They suck at cleaning the rooms and if you are a germophobe like me, this can be disturbing! The mattresses and pillows are really soft also so be prepared for that. For a place that is only two years old, it needs a bit of a refresh already. The hot tub was closed off as something was wrong with it, and you basically have to live out of your suitcase. No where to put clothes or things. I was disappointed that this was a Hilton. They should no way be using that name! read more

We stay in hotels almost every weekend for our sons travel baseball. Usually we get a room at comfort inn or somewhere somewhat cheap because it's just for baseball. The Hilton has always carried a good name. But I have to tell you this particular hotel should just be called Holiday Inn. The room fits a king size bed and thank god the tv is on the wall because you wouldn't of been able to fit it. Why I'm upset is because what was advertised is not what we got. The pictures on line when booking is not what we received. Our check in was at 3 and we weren't able to get in our room till about 4pm. Good luck finding somewhere to park and every time we went on the elevator talking with the other patrons just curious to their thoughts. I heard either their rooms were dirty or the AC did not work. That cool pic of the bar on the roof, not open. If your going to open a hotel and advertise the amenities only to find out there is absolutely nothing not even parking. I leave reviews if my experience is exceptional or if I'm completely disappointed. Guess what this review ain't here because it was exceptional. $300 a night? For what I will tell you there are so many other hotels in this area on the beach do not waist your money here. The comfort inn has more in it than this place read more