When you want to cancel membership its like your taking their money. What part of cancel don't they understand haven't used membership for over 5months and they still bit*h about cancellation read more

wonderful customer service and very clean and nice equipment. They were very welcoming and were quick to any questions I had.

This is a review of their customer service regarding payments for PT. Buyer beware. My contract was changed incorrectly and despite having an email 'trail' and a contract that was unsigned by myself, I agreed to pay out the PT contract. I paid out the entire contract on January 7th. TruFit now has turned me into collections with NO contact whatsoever! I even go to that gym regularly. Management has yet to return any contact. The head of the trainers (I think) at the location has tried to help, but once again no one in management can be found - anywhere. The facility balanced against the fees they charge for monthly access is OK. It is pretty cheap and I am (was) willing to put up with broken machines (treadmills, stair climbers, etc.), missing equipment, poor quality equipment (ie mats for floor work) and dirty bathrooms (trash issues). Trainers - I had three during my tenure there. One was GREAT, is no longer there and Luis was also extremely helpful and encouraging. read more

false adverting, says it's open 24/7 Monday - Friday. and was closed today. When Saturday & Sundays they close early.

Always a great experience here. Stays clean and taken care of, always a greeting on arrival, and farewell when leaving. Had a few questions and Kylie was great help. Wish the tanning beds would get fixed though, definitely miss them. read more

i like the gym overall, good var of machines for sure and the personal trainers are pretty knowledgeable from what ive seen, so solid option if u get the pt with ur plan. read more

I really like that the gym is only moderately busy and lots of equipment but the cleanliness of the sinks and bathrooms is definitely not up to par. I started noticing the urinals and toilets were left in the same filthy Condition two days in a row and informed the staff. Next day same condition and I took pictures and told them again. Two days later came in and same condition and took pix again. Smell was overpowering. They were finally clean when I came back after being away for 4 days. Yesterday I saw that orange powder was all over the drinking fountain and I'm back this morning and it's still there. This is a public gym and as such spread germs and disease easily. Step up your game trufit. read more

Tru Fit - Lubbock - 34th St - Gyms Near Me - Lubbock, Texas

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I've been a member since 2008 when it was BodyWorks. It's just fine, all these bad reviews come from people who signup and then quit coming and they want out of the contract they signed so that they could get a lower monthly rate. read more

They keep charging you after your cancel, even after showing you your final billing date

So, do I gives this location zero stars because the Manager (Chris ) is rude, disrespectful and resorts to name calling . Hmm, I do not know but every interaction I've had with him is very disappointing. I've never been called names by any other staff there. In fact, I love my personal trainer, Hailey and my positive interactions with the rest of the friendly staff. Long story short we called to remedy some billing issues and Chris basically called us a liar despite us having our bank info in front of us. This could of been remedied and it didn't have to escalate to his name calling and stating we are immature ect.... I have no clue how he got a managers position but Chris lacks professionalism, tact and overall people skills. He is a reflection of Trufit and it's not good. There are several other branches and I called another branch to get info on corporate and regional manager. When I spoke to another staff manager the staff member knew who the complaint was about before I even mentioned the other location and Chris's name. The staff member stated it wasn't a surprise because Chris gets a lot of complaints and is rude and talks about unfit people in an unprofessional manner trying to make fun ect.... I'm just overall disgusted. No response from Regional manager so I'll attempt corporate. All my fellow Vets and Law Enforcement I'd advise caution to the 34th location and the manager Chris M. read more

Avant & Soul are the best. Always here, always working, solid interactions all the time. They create a fun environment

My excitement about TruFit - 34th St (5921 34th Street) has worn off since I joined several months ago. I joined when this gym was acquired from Bodyworks. Promises of new equipment and upgrades in operations have simply never happened - even to this day. This is not a problem with the facility staff, this is the fault of the owners. Regardless, it is the clients who are being taken advantage of. While there has been a few pieces of new equipment added and paint splashed on the walls, the conditions remain below what I had expected. My primary concern is the unsanitary conditions in the locker room. Here is a short list: leaking areas after a rainfall, lots of missing ceiling tiles and exposed ceiling insulation, smelled urine-soaked floor tiles, toilets and urinals which are not working the majority of the time, cobwebs, unclean slower stalls, exposed pipes in the shower area, rusted sprinklerheads (do they even work?), and dirty floor in the locker area and dry sauna. I am ashamed to see it on a daily basis and can't imagine the owners can't be ashamed to ask staff to sell services that don't meet expectation of members. Was going to post this review on their Facebook page as well, but they've turned off reviews. Obviously, the owners don't want people to know the experience. There are many options for gyms in Lubbock, until they address basic hygiene problems at this location, I am unable to recommend Tru Fit Athletic Clubs. read more

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Amazing experience right from the start. came in and was immediately greeted with an amazing smile from a worker named Jacob. I was new to the gym and he was more than happy to assist me with the layout of the gym and where I need to go. Kid was a huge blessing read more

DO NOT COME HERE!! If you're in the area, please go to the CRUNCH gym is 3 mins away from here on Slide. Their "trial" period will still charge your card. The guy did not tell me I had to cancel or else they will charge me... I went 2 times DURING the "trial" period. And decided not for me. Still charged me a month trial. Cancelled the membership after they charged me. 1 week later charged me the annual fee? Called and complained rep stated within 30 days they'll charge you... NO FUCKING HELP. Don't go. Crunch is 1000000% better. They do not need your account information to start a trial period. read more

When you join for membership at TruFit you are treated with dignity and respect. I'm moving from Lubbuck to Irving for a job. To cancel they require 30 days notice, which means you are charged another month of dues even if you are no longer using their gym. When you cancel you are scammed a month of dues! They should call it a punishment fee for cancelling. read more

Tru Fit - Lubbock - 34th St - Cancellation form showing 30 days notice and responsibility to pay dues during the process. - Gyms Near Me - Lubbock, Texas

I went in and cancelled my membership back in April 2019. I later recieved a copy of my cancellation showing the last bill date was 04/26/19. I continued getting auto drafted from my account until September. I've now been trying to get a refund for almost 4 months and keep getting the run around from every person I talk to. Sad that I have to now start a process in small claims court just to get back money they took from my bank without my permission. read more

The have a free 7-day trial pass online but when you show up they don't honor it saying they "need to update their website". Wouldn't let me come in for even a day to try out their gym. Got 3 different answers from their employees on why read more

It's a great gym, Avant was very supportive, helpful with the entire process. I just love the environment!!

I must echo the other reviewers who chime in DO NOT JOIN! Customer service is garbage. I too jumped through all the hoops to cancel my membership when my job assignment took me out of the area. Including paying for the current month. They continued to bill me for three additional months. I spend two weeks trying to get someone (anyone in admin) on the phone. When I finally did I confirmed I would no longer be billed and that a refund had been requested. That was 3 weeks ago. Still no refund and I guess I can count on not getting one. Small claims court is the only viable option at this point. My indignation could have been avoided by simply taking my call, apologizing and telling me your working on it. Customer service 101. UPDATE: Finally got some traction - after some pushback - at corporate and am told a refund is being issued. If confronted with an issue of unauthorized drafts or "uncancelled" memberships, just ask for the corporate number. The branch level admin people I was originally put in touch with have all quit or been fired "no longer work here". They were useless anyway. Got an apology and refund from corporate same day. Save your scanned cancellation form! read more

Bad music playing way too loud. Every freaking day. Crowded. Air doesn't flow and it's hot every day. I asked for a day pass for a family member and was charged. Only request I've ever made. Will request cancellation of contract. Please someone in Lubbock develop a good gym. I'll pay! read more

Love this gym. Staff is super friendly and see them giving people spots who need them. Always feel super motivated when I'm in this gym. Has a great vibe. It's not the Four Seasons but it has weights to lift, plenty of machines, ample cardio equipment and showers that work. So- it satisfies the requirements of a good gym. read more

If I could put zero here I would. I am a licensed real estate agent for 30 years and it appears the roof leaked, mold got in the tile and spread thru the AC adn they never fixed the leaks or tiles. Deadly. Then you go in and take the mold home in your clothes and car. This should be shut down. read more

I stopped by with a free trial to give this gym a go since its close to home and open 24/7. Walked in and was nearly hit in the eye with a thermometer gun because I was supposed to be expecting it. Then, after showing the pass at the desk like the website instructed me to, I was told "Oh... we aren't supposed to take those anymore." I asked, "Why not? Is it due to covid?" To which I was informed "I don't know.. I guess. Maybe? You can pay $15 for a day pass, though." *Awkward stare* Cool experience. Moving on. read more

Extremely poor management. There is a weekly problem with gym opening on time. The problem is chronic and there has been no responsibility taken by the management. It is frustrating to wake up early just to sit in the parking lot. The lack of leadership and poor hiring practices is obvious. Don't waste your time or money with them. There are other gyms in Lubbock that will value your business and time. read more

You can't every count on someone to open the Gym on time during the weekends. It's always a crap shoot on how long you'll wait in the parking lot. read more

Absolutely the worst management I've ever experienced. I froze my account and when it came time for me to unfreeze my account they lost the paper work and billed me every month. I tried calling Pat Rose to resolve the problem, he told me he would check on it and call me back. He never called me back, and I left hiM over 10 messages to call me back to which he never did. Worst customer service ever. read more

the actual gym is alright. there's no floor space if you're wanting to do workouts. the men's locker room is horrendous. the showers are always filthy. one morning, one had throw up in it. I alerted the staff who brushed me off saying the janitor was taking care of it and the next morning it was still there... The floor is always dirty and there's trash in the showers. the sinks are gross and sometime just don't work. and the hand dryer doesn't work... 1 out of 10 try somewhere else. management doesn't care so you shouldn't either! read more

Scam of a gym. Cancelled my membership 3 months ago and am still getting charged. Management keeps "forgetting" that I canceled as they say. Go to literally any other gym, I have had the worst experience here. read more

I signed up with BodyWorks for the kids swimming facilities, TruFit bought Bodyworks and filled in the kids area with concrete. My contract expired with Bodyworks and trufit moved me to month to month, they kept charging me during Covid and the gyms were closed. Now they are saying i have to give them 30 days notice to cancel even though I never had a contract with TruFit but only bodyworks. I'd give this place less than 1 star if i could. They can't run a gym if their life depended on it read more

Their gym is dirty and most machines you can't really read numbers. The vibe is just off and I had cancelled my membership within the 3rd day and they told me they weren't going to charge me but 3 months later I got charged twice and complaint to them and did nothing about it. read more

I have been customer of Trufit for one and half years. I have been going to 34th street branch as its close to my home. They ripped me off for $1400 in personal training sessions which I couldn't continue because of COVID. They plain and simple not only refuse to refund but also refuse any training session for my credit. I contacted their corporate headquarters but didn't get any reply. After been to their 34th street location for one and half since one day they asked for $99 fee to change location from 82nd street to 34th (where I signed up). I asked manager to cut me some slack but she was extremely rude to talk to. I had to cancel my membership My advice 1- Never give them your credit card and pay month by month. 2- Their locations are extremely dirty so take all the precautions to protect yourself. 3- Never sign up for personal training as their trainers are extremely incompetent and don't guide you proper techniques to exercise 4- Their customer service is extremely poor and staff is very rude especially the manager at 34th street location. 5- The music at gym sucks. I hope this review helps other people from taken advantage of. read more

I Would give it a minus rating if I could! I've been OVER Charged from very beginning. Offered a certain trainer, then that trainer quit and did not get established with another one. But I had paid for a certain number of sessions, and I let all of that go, but they continued to charge me for more sessions. I was able to discuss that issue the manager, he agreed and said they would issue me a refund for the 2 $45.00 sessions! NEVER did they do that. Then I fell dislocating my shoulder and was advised not to be driving so I started calling trying to cancel my membership. Discussed it with the guy that answers the phone, advised I could email my request. I did that... NO reply. I've called and left numerous messages for the "Manager" to call me back. Oh yes, he will do that! No, he never did! No reply and no return call! I sent several emails and cannot get an answer! And STILL, they deduct from my checking account!!!!! HORRIBLE Customer service. Would advise anyone to not expect any type of professionalism from THIS place! It is with the epitome of disgust that I write this review!!! read more

Don't sign up . Stuck in long term contracts. I recently moved colleges to Kentucky and they won't let me out unless I have a phone bill . Weird . Also charged me double took a month for a refund . The trainers don't train all for the money . Complete scam. Save your money . Plenty of other gyms in Lubbock read more

Tru-Fit is highly disappointing. I cancelled my membership over 60 days prior to it expiring and was told by the girl up front since I cancelled I could no longer use the gym despite having almost 3 months left on my membership. Then after the first of the year Tru-Fit continued billing me stating I never cancelled my membership despite the proof I have otherwise. Not to mention Tru-Fit gave everyone 3 extra months of service due to Covid. Theoretically I should not be billed until April at the earliest; further proof this is intentional. I am willing to change my review if Tru-Fit makes this right. read more

Honestly love this gym! It's clean, the atmosphere is pretty great for a corporate gym, and the staff is so nice!! Most of the bad reviews are super old! read more

Worst experience.  Took handicapped son for possible training.  Justin said that we could try and see if it works for him on one cent enrollment and pay the trainer fee.  One week later my bank account is charged almost 400 dollars. The training was useless and when I went to get the membership canceled and refunded they said no.  Not only no they told me they never said what I was told.  LIARS, CHEATS, THIEVES, TOOK ADVANTAGE OF A HANDICAPPED PERSON THAT NEEDED HELP. read more

makes you sign a ridiculous contract and when you try to end membership they continue to charge you and then take account to collection agency. Beware of this place and their rip off tactics. Do not join ! read more

Absolutely awful. Lubbock, TX. 4th st gym location. Back in thanksgiving (nov 23rd), I stopped in and wanted to freeze my account for two months. I had a sick father and two surgeries in the near future and it was for the best to pause the family (2 person) account. The customer service was great when we were handled in person. We spent 2hrs waiting for help and getting my account in order in person. But my tru-fit account continued to get charged despite my visit. I went back in February and rehashed what I tried to do back in the end of November. They put a note on my account and told me that they'll contact corporate office to get the refunds. Never happened, kept getting charged. Now it's march 27th. I'm currently in my second hour waiting for their management to come with a refund resolution. I was just informed that due to the fact there was no written documentation with my initial visit in November that they cannot honor the refund. Worst gym period. I followed everything they told me to do and they still don't want to take care of me. If there is a worse than 1* rating @yelp please let me know and/or apply it to this review. This was awful to deal with and hope and pray they don't do this to everyone read more

I've been training here for a few months and I have fallen in love with the place. I've tried crunch, planet fitness & even our local gym, Profitness and none of them have matched tru fit. They have great equipment in great condition and the place is always kept up with and clean. To top it off, there employees are ALWAYS welcoming and helpful. I wanted to highlight Mitchell, Chris, Adrian, & Kris. They make me feel apart of the TruFit family here. If you haven't given TruFit a try, specifically this location. I can promise you, it'll be worth your time. read more

Misleading. Thought I was paying for 2 months with a trainer in advance...turns out you can't just do 2 months it is every other week for a year. I was not told it was a year contract. When I said I only wanted to do 2 months the gentleman didn't tell me I couldn't only pay for 2 months. Pissed off! read more