My review is in agreement with the other reviews. I am also sorry that I did not look at the Yelp…read morereviews before starting a cursory search simply to get a sense of things. CHRIS DATICHE, hung up on me saying he was going to close the case because I tried to stop him from wasting more of my time, in what I thought was a respectful but firm tone. I guess I was wrong (so much for "the customer is always right"). The kicker is that after he "closed" my case he texted me again, saying he would be available to help anytime. So much for the tv commercials

My mother in law was at Foremost in Hesperia and it was the worst place I've ever seen and I worked…read morein a convulsant hospital. They lost her glasses, gave her the wrong clothes, let her sit in a dirty diaper, she slipped in shit and fell. Luckily, I knew what to do. I worked at a convulsant hospital, went to see her twice a week and it was the same thing. I cleaned her up every time I was there. I ended up filing a complaint with her advocate, then moved her soon after.

Superb care for loved ones in the final stages of life. If they have an opening for your loved one,…read morego for it! My sister and I toured so many places that were disappointing before finding Balboa Cottages.

I found Clarendon Senior Living last August and it was a life changing gift for my mom and for us…read more(her children). She is so calm, happy & well cared for by the entire staff at the Gaviota house, it has really brought us peace of mind.

Great place to live. Kind and caring staff. Quality food and many choices. Highly recommend.read more

I recently moved my mom into The Gardens at Park Balboa. It wasn't a move she welcomed, which of…read morecourse was stressful for both of us! The Community Director Jonathan gave us a tour and was treated by the residents like an adored rock star as we walked through the halls - making introductions with residents, explaining the extensive amenities, along with the robust calendar of daily activities for residents to participate in. We moved her in a week later (after visiting other facilities). Within 2 weeks she told me "I'm meeting so many interesting residents. It's like living in a resort, everything is done for you. I love it here!" Last night I got a text from her saying that she attended a mini classical concert in one of the residents rooms (that resident is known for her musical talents). The staff is attentive, responsive and kind. Prayers answered! I am beyond grateful.

Where to start......My mother in law has been living at AvantGarde for 2 weeks - she has Dementia…read more(short term memory issues) and it was getting to the point where she needed not only care but stimulation. The staff here is amazing, they don't just do their jobs (and they do them well) they are all very kind, supportive and loving toward her. This is a woman who would not leave her apartment, slept until noon, getting her to get dressed was a big task but her nature is social. She was famous in her youth and a singer / dancer. I could not believe that she was up and out of her room (DRESSED) by 8am and didn't return until after 5PM on day 2. EVERY SINGLE DAY she is kept active, she's singing with the pianist, playing bingo, watching movies, doing arts and crafts AND they told me she was participating in the morning walk! One of the ladies there sent me a video of her singing with the pianist today - she is in her element. Her Doctor comes to her every month (more if she needed him). I was weary that they would not be able to get her out of her room and get her dressed. AvantGarde has surpassed my expectations. I can travel without worry, I can visit her without me being the caretaker, I can rest easy knowing she is having a great time and in loving, capable hands.

PLEASE STAY AWAY FROM THIS FACILITY!!!…read more I work near this facility and personally know several seniors who live here. Based on direct knowledge and firsthand accounts, I have serious concerns about how residents are being treated. One resident I know personally was not properly cared for after a fall. After that incident, she was reportedly not assisted with meals or monitored to ensure she ate for three days. Her room has flooded twice, and because of how often this happens, it reportedly smells of mold, which raises serious health concerns. After the second flood, she was abruptly dismissed from her room so it could be cleaned and was not allowed to gather her phone, shoes, or any personal belongings. She was sent out in the middle of December wearing only sandals and no sweater. This showed a complete lack of concern for her safety, comfort, or dignity. What is most disturbing is the lack of empathy. This is a facility entrusted with the care of vulnerable seniors, yet the focus appears to be convenience and profit rather than basic human compassion. PLEASE STAY AWAY FROM THIS FACILITY!!!! Please choose another place. No one's loved one deserves to be treated this way.

It's 3 years later, and I still have only accolades for the team at Northridge Valley. This…read morewonderful place became my dad's forever home, and extended family. The Memory Care team treated him with respect and kindness, giving him the most independence possible. Northridge Valleys staff and admin team values collaboration and relationships with families. We worked together to give Dad everything he needed to live his best life. They never saw him as an Alzheimer's patient, but as a human being whose needs changed as he progressed in his journey. It was obvious that the team loves what they do, which showed in how comfortable our dad was at Northridge Valley. The level of care gave us piece of mind, we knew he was receiving what he needed. I know long-term elder care is not cheap, but the care and love he received was absolutely priceless.

Great experience with this facility. We had to find a place for a relative and chose here…read more The management and staff is outstanding (thank you Matthew and Ben). The facilities clean, and the staff is engaging and caring. There were many options but O am so glad we chose here.

Finding the right care for a loved one is never easy, but Aegis Granada Hills gave our family…read morecomplete peace of mind. For the last 1.5 years--and through the very end of his life--they provided exceptional care and a true community for my uncle. Although he required a high level of physical care due to limited mobility, he had all his mental faculties. His connections with the staff were extraordinary; he had long, meaningful conversations with so many employees, got to know and love them deeply, and they loved him right back. The staff truly became his community. A few highlights and special thanks that mean the world to our family: * **Nutritional Care & Dining:** Before moving to Aegis, my uncle was malnourished. Once there, the meals became a major daily highlight for him. He put on healthy weight and was incredibly happy with the food quality and dining experience. * **Complex Nursing Care:** Yolanda spearheaded his complex nursing needs, and we will forever be grateful to her. She connected deeply with my uncle, genuinely cared for him, and always advocated for his best interests--even when guiding us through the thoughtful transition to hospice. * **Activities & Celebrations:** Sabrina brought so much life and love into his days. She continually customized activities to accommodate his limited mobility and threw him his last birthday party, which was an unforgettable event for our family. * **Logistics & Transportation:** Lorena always bent over backwards to assist with transportation and help with his various everyday needs. * **Compassionate Leadership:** Rhodora leads an incredible team of competent, caring, and compassionate professionals. When my uncle was near the end of his life, the entire team--including the med techs, caregivers, utilities staff, transportation team, and housekeepers--came by to say their heartfelt goodbyes. Their compassionate support extended directly to our entire family during a sensitive time and was second to none. We are so profoundly grateful that Aegis Granada Hills was his home and community for the last chapter of his life.

I want to write this directly to the person who is doing research to find a place for a loved one…read more It's hard, exhausting and overwhelming. The first thing you'll notice when you come to Aegis in Granada Hills is how much nicer it looks than all other assisted living facilities you'll see. It doesn't have an institutional feel at all. You feel as if you've walked into a large living room in somebody's house. If you choose Aegis, after a while you might start to think that what you're paying for is just the nice surroundings (and the good food in the cafeteria). But I want to assure you that the staff is noticing every little like and dislike your loved one holds. They're learning about your person's quirks, personality and habits. They're noticing any and all subtle change in behavior and are making mental notes. It's quiet and respectful and not the least bit smothering. My brothers and I moved our mother across the country, after our father died, to live near us, as she had dementia. In all honesty, she was difficult. She always wanted to be left alone. She didn't want to participate in all the great activities Aegis has to offer. She just liked to sit in the cute café area (across from the cafeteria) with a book. She lived at Aegis for five years before her steep decline. At the beginning of the year, they put her on hospice care. At first, it didn't seem that she needed it, but they knew she did because of bloodwork. Something had changed. Then the weight loss started, following by jaundice. They reported every single change they saw - her eating habits, her isolation, everything. Brittany, in the office, answered any questions I had, as I prepared for the inevitable, and was so calm and helpful. The staff was so good about being there for my mother without hovering (my mother could not stand hovering). Patricia and Irma were so gentle and kind to my mother, even as she would abruptly say, "Leave me alone" or "Go away." They are professionals who have sunny dispositions and didn't take it personally when my mother was at her worst. Near the end, I was visiting more often. I'm sure I brought the gravity of the situation with me and wore it on me like a suit. Lorena, at the front desk, always took the time to ask how I was and offered kind words and empathy. By the last week of my mother's life, I was staying overnight in her room. While I was in constant contact with my husband and brothers, it was a lonely feeling to be there while my mother was dying. One night, Annabelle (one of the night shift staff members) came in. We just chatted about normal things - our husbands, this and that. I'm not sure if she knew how much I needed that at that moment, but it was appreciated more than I can express. It was a moment of levity during a very dark time. One day, I really needed to get home for just a little bit. I was talking with Jennifer, letting her know I would be back soon, and she reminded me to drive safely. It wasn't just a throw-away reminder. She could probably see that dazed look on my face that one gets when a loved-one is about to pass away. That little reminder was important and indicative of how much the staff cares. Yolanda and Mary were with me during the worst of it all. On more than one occasion, after explaining to me what was happening, Yolanda offered hugs before I even knew I needed one (and, boy, did I need one). I watched her, Mary, Sabrina and Laurice show my mother patience and compassion as she lost her ability to do anything (by then, she was frustrated with herself and was taking it out on anyone who was helping). I never once saw anyone lose patience with my mother. They knew exactly what she needed and when. Let me tell you, what I witnessed was a fine-tuned staff swooping in to handle every possible need my mother had. If you or your loved one has the means to afford Aegis, I'm here to tell you that it's not just the nice common areas, apartments and good food you're paying for. As for payments, the one downside of Aegis is the point system (care points). It can be confusing. When you figure out the formula, write it down! I wrote the equation out on the inside of a folder where I kept hard copies of the statements. That way, when you receive updated care points, you can easily figure out the cost change. Andrea, in billing, will explain it all to you. She's fantastic. It's a very hard decision to move a loved one into assisted living. It's equally difficult to find the right place. I can say with 100 percent certainty that my brothers and I made the right decision for our mother.

I recently attended a fantastic community event at the Preserve, where Jake Levine, who is running…read morefor Congress, spoke to residents and families. The event was held in their beautiful courtyard and the staff was very welcoming and friendly. I was so impressed with the entire facility, which is clean and so well maintained, but most of all I was blown away by how caring and attentive the caregivers were to their residents...continuously checking on them and making sure they were comfortable. I would highly recommend checking out this warm and welcoming community.

Clean, safe, quality food, staff is friendly and attentive. Activities everyday to keep residents…read moreactive. Great activity director who truly cares for the people there. I'm very happy with their care of my husband. From front desk to med techs to staff assistants to upper management...they're all doing a great job and I recommend this place.

The Gardens of Northridge is a great assisted living Since my aunt moved there, she has…read moreabsolutely thrived. She's more social, more engaged, and genuinely happy. She's made many friends and feels part of a real community, which means everything to me. There is always something going , plenty of activities, social events, and opportunities for residents to stay active and connected. This is not just an assisted living facility,it's an incredible community where residents are encouraged to live fully and joyfully. I'm so grateful knowing my aunt is now here. Highly recommend The Gardens of Northridge to anyone looking for assisted living.

The Gardens at Northridge is a wonderful place, and we will be forever in its debt. We…read morebrought our 97-year-old mother here after she broke a hip for the third time. From the moment she arrived, the care was superb. The large and well-trained staff treated her as if she were a member of their family. From the administrators through the medication specialists through the wound nurses through the nursing assistants, the Northridge team was warm, totally professional and extremely patient. Pain management was excellent, and the nursing assistants were always available to ensure our mother's comfort. The physical therapy and occupational therapy is outstanding, and again, very patient. They tailored their routines to our mother's capabilities and always exhibited the utmost warmth and care. My brother and I were overprotective of our mother, and we could leave at the end of the day knowing she was in a caring and completely safe environment. I cannot recommend the Gardens highly enough.

I called looking for immediate guidance and sargis was definitely responsive and attended all my…read morequestions. He went out of his way to find solutions to help Provide the attention I need for my mother , he was very informative and was willing to do whatever it takes to find the proper care .

I was looking for a place for my grandfather and after contacting so many places with no luck I…read morecame across to ValleyVillageSeniorLiving. Sam who answered to the phone was very knowledgeable in answering to our questions and concerns and putting us onto the right direction. It has been few months already that my grandpa is in ValleyVillageSeniorLiving and can say they deliver what they stated initially which was crucial for us. Thank you guys keep up the hard work!

My relative moved to Valley Vista 3 weeks ago. What I have…read moreexperienced so far is that the entire staff including Management, Nursing, Caregivers and Maintenance is made up of absolutely wonderful people who are very caring about the residents needs and wellbeing. Everyone is warm, friendly and accomodating. The building and the rooms are kept very clean. Meals are balanced and nutritious. I definitely recommend Valley Vista!!

Not enough food. Not a varied menu. Poor film selections…read more No sense of community. Staff shortages