Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

Warning!!! Do not call these people and ask a question about your appliance. They have absolutely…read moreno interest whatsoever in building a customer base. Paraphrasing "...I can't help you cause I ant gonna make a dime." What they didn't know was that I was prepared to have them service, or purchase whatever else I needed to have my appliance repaired. I should of looked at the reviews prior to calling. I would give them a zero if I could and will never have them service my appliances, buy parts from them, and will NEVER refer business to them.

My mom had a problem with her dishwasher and called for repair. When the man got to her house he…read morelooked at the dishwasher, took panel off bottom. He asked about breaker box, my mom explained refrigerator was on same breaker so not issue. He was short responding that it shouldn't be on same breaker. He looked at what was behind panel and said not getting any power. My mom handed him two screws that had fallen out and he said he didn't do installs. He then said he couldn't do anything all in about 10-15 minutes total. The biggest issue was he then charged sales tax in service work. I hope the State of Tennessee gets the tax!

Mark was great. He came out to give me an estimate and diagnoses the issue with my dishwasher. He…read morewas very informative and let me know what the issue was. Sadly it would cost more to replace the board than for to replace the dishwasher that was 15 years old. Mark just confirmed it was a good idea to replace the dishwasher. His honesty was very helpful. Will definitely use Fuse again if the need arises.

I'm very happy with the response time, getting out first thing in the morning, and also the price…read more They identified the problem, took care of it, and showed what was needed to prevent it from happening again. I also thought their price was within the expected, and even very reasonable compared to others out there. I would definitely use their services again!

If I could give less than one star, I would…read more Called them out to fix two refrigerators: One due to the refrigerator section not cooling and the other needing a new water line. The tech who came out was extremely friendly and tells me the one not cooling just needs to be unplugged and let the ice melt that had built up. I was told for the second one I just needed to buy some 5/16th hose and shark bites and that would fix the problem. I thought OK well I will do that. Guess what? Neither of these fixed my issues. Basically $200 for a service call down the drain. But wait the nightmare gets worse. While he was on site and since he wasn't going to spend any energy fixing the refrigerators I thought I would ask him to fix the top rack of my dishwasher. I already had the parts and he agreed. Half way into trying to fix it, he discovered that there were parts missing. Tech let me know and I had him order the correct parts needed and they agreed to come out and fix it (for a fee of course.) Which I was fine with. Parts came in and the tech came out while I was not home and installed the new track. I have no feedback on the tech as I was not there, but I can comment on the work which was TERRIBLE. I am not sure what he did, but the top rack now leans down which means items placed in the bottom rack can not be too tall or the sprayer will hit it. Now I am having to pay someone else to come out and fix a dishwasher that I paid them $300+ to fix already AND pay someone to come out and STILL fix two refrigerators. Stay away...stay far away from this company.

The worst service I have ever seen. Will never use this company again. They do shoddy work and…read moreover charge you. When you complain they just hang up on you.

Found Nick on Yelp as a last ditch effort and couldn't have been more happy with the service and…read moreresponse time. Had a dryer go out and he responded and arrived all in the same day. Will definitely be keeping his contact as our appliance repair "go to" guy. He arrived professionally, communicated professionally, quality of s vice top notch and he knew exactly what to do with no need for anything from me. Trust in business is important and this guy provided just that. Highly recommend!

Yelp info needs updating, they no longer service refridgerators. That said had quick email response…read more& I do not know their qualifications in other areas. Give them a chance if it's not about getting your fridge serviced. Less one star for outdated info, otherwise quick & responsive.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

Mike replaced a part in Our stove top , He was very knowledgeable and Friendly, The price was…read morereasonable

Came out to repair my Scotsman ice maker. Diagnosed as a gasket issue but leak continued. Returned…read moreat no charge and repaired a leaky drain. Great response time. Very accommodating. Highly recommend.