Came three times to repair or replace our ice maker. He started working with the wiring, then…read morereplaced the ice maker. Hmmm, still no ice. He suggested the replacement ice maker could be bad, or maybe we need a new board. I asked him to skip replacing the ice maker again, and let us know when he has a new board. Never heard from him again. Got another company to come and in one visit they did a full diagnostic. The board and the internal door wiring were not functioning. We need a new door, which costs more than many refrigerators. We replaced the ice maker for nothing

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Found Nick on Yelp as a last ditch effort and couldn't have been more happy with the service and…read moreresponse time. Had a dryer go out and he responded and arrived all in the same day. Will definitely be keeping his contact as our appliance repair "go to" guy. He arrived professionally, communicated professionally, quality of s vice top notch and he knew exactly what to do with no need for anything from me. Trust in business is important and this guy provided just that. Highly recommend!

Yelp info needs updating, they no longer service refridgerators. That said had quick email response…read more& I do not know their qualifications in other areas. Give them a chance if it's not about getting your fridge serviced. Less one star for outdated info, otherwise quick & responsive.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

Juan answered my call within a couple seconds, and he said he'll be over to fix our dishwasher the…read moresame day! Amazing service and quality, which resulted in our dishwasher being fixed. Thanks again, Juan! We will definitely be calling with any other issues we have in the future!

I had a 3;30 appointment with this guy Juan who was supposed to be at my house at 3:30 to look at…read moremy refrigerator. I called him at 4:00 to see if he was still coming since he hadn't arrived. He said he was running an hour and a half I asked him if he was going to call me and let me know he was going to be that late. Then he said he would call me when he was on his way. At 5:00 he still was not here so I called him again and he wouldn't answer his phone. I left him a voicemail and sent him a text message asking if he was still planning to come out because if he wasn't I would find somebody else to do the job. He text me back and said find somebody else. He was very unprofessional and rude! I would never trust this guy to do anything at my house. I asked him who he worked for and he told me he worked for appliance pro of Knoxville. I called them and they told me they had no one working for them with his phone number or name. So he lied about who he worked for as well. Steer clear of this guy he will rip you off if he shows up.

Truly stellar service. Arrived on time, went above and beyond to solve our dryer problems. Didn't…read moretry to up-charge or over-sell. Very professional. Highly recommend this company.

I called this business based only on online reviews (which are amazingly positive) and was not…read moredisappointed. Isaiah came to fix my dishwasher today. I received a reminder message the day before confirming the appointment, and a phone call 20 minutes before his arrival. He arrived on time, and was friendly and professional. When I explained the issue, he said "I know exactly what's wrong" and was completely correct. Showed me the clogged sensor, cleaned and replaced it, tested it twice to make sure it worked and all was fixed and my dishwasher is running perfectly. Excellent service and I would recommend him to anyone - he really is as good as the reviews.

My sister-in-law's washer went kaput and I wanted to get her something nice, reliable at a good…read moreprice in a timely manner. I happened upon Jackson at Evergreen Appliances on Chapman Hwy through Facebook Marketplace and it was a true blessing. I was able to work out all of the purchase details, including delivery, installation and hauling off the old set (and yes I wanted to go ahead and purchase a set because if the washer went bust, the dryer likely wasn't far behind). My sister was able to get to get to Knoxville a couple of days later to look at the set, loved, purchased and the delivery install guys almost beat her home! She said the experience was wonderful. Friendly, helpful service at the store and exceptional service from the delivery folks. She was back in business by the time they left her drive! I would highly recommend Evergreen to anyone in the market for really good used appliances.

We purchased a used refrigerator that didn't work from day one. After reporting the issue, they…read morepromised to send a repair technician but delayed for months. When they eventually delivered a second refrigerator, it also failed to work. Despite extensive contact through calls, texts, and messages, they refused to refund the money or fix the issue. I even offered to return both refrigerators, but no resolution was provided. I lost over $800 for defective appliances and received no support. After reading others' reviews, it seems I'm not alone in this frustrating experience. Avoid this company and protect your money.

Everything!!! Repairman was professional and had my dryer fixed in no time…read more I highly recommend Complete Appliance Service in Lenoir City.

Had a dryer problem--no power. The serviceman was on time, very friendly, and quickly checked…read morethings out. The board on the dryer checked out ok, so he checked the outlet. It wasn't getting 240V so he checked the breaker box. Turns out the breaker was bad. He popped the bad one out, went and got a replacement, came back and installed it and everything was back in operation. He was very efficient and friendly and diagnosed the problem quickly. I'd strongly recommended for anyone who needs service.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.