If I could give less than one star, I would. Called them out to fix two refrigerators: One due to the refrigerator section not cooling and the other needing a new water line. The tech who came out was extremely friendly and tells me the one not cooling just needs to be unplugged and let the ice melt that had built up. I was told for the second one I just needed to buy some 5/16th hose and shark bites and that would fix the problem. I thought OK well I will do that. Guess what? Neither of these fixed my issues. Basically $200 for a service call down the drain. But wait the nightmare gets worse. While he was on site and since he wasn't going to spend any energy fixing the refrigerators I thought I would ask him to fix the top rack of my dishwasher. I already had the parts and he agreed. Half way into trying to fix it, he discovered that there were parts missing. Tech let me know and I had him order the correct parts needed and they agreed to come out and fix it (for a fee of course.) Which I was fine with. Parts came in and the tech came out while I was not home and installed the new track. I have no feedback on the tech as I was not there, but I can comment on the work which was TERRIBLE. I am not sure what he did, but the top rack now leans down which means items placed in the bottom rack can not be too tall or the sprayer will hit it. Now I am having to pay someone else to come out and fix a dishwasher that I paid them $300+ to fix already AND pay someone to come out and STILL fix two refrigerators. Stay away...stay far away from this company. read more

The worst service I have ever seen. Will never use this company again. They do shoddy work and over charge you. When you complain they just hang up on you. read more

One star is overrated. Tech came out and said he'd send repair estimate to my home warranty company. The part #s they provided were wrong and neither me or my warranty company could get them to provide the correct # despite repeated calls. Now I have to start over with a new repair company. read more

Not very good with followup - had a problem after repair and had to call several times over the course of a month before I got a response. A technician did come out and it appears that problem has finally been resolved. read more

Let me just start by saying, I wouldn't EVER consider using Real-Time Appliance Repair for performing any LG Fridge/freezer repairs even though they are on the LG approved list. The story I'm about to tell you was the most run-around ridiculous repair story I've personally ever experienced. After reporting the problem to LG, Real-Time Appliance Repair on Oct. 21st accepted the work to be performed. My issue reported, was my fridge stopped cooling. Thanks to LG, the entire service needs were placed under warranty. Real-time Appliance Repair (Scott) called and mentioned they would not be able to get to my job for approximately 1 week and scheduled me for Oct. 28th. He also said that they should be receiving the parts in about 3 days and if so AND their schedule permitted, they would try and get to me sooner. That never occurred of course even though the parts were received in 3 days. Also in my discussion with Scott, he estimated the job to take anywhere from 2-4 hours in making the repair. The assumption at this point based on the symptoms was a compressor issue which includes all these other parts to be replaced as well. Dryer, evaporated coils, and condenser. Wed, Oct 28, Real-Time Appliance Repair could not make it and said they would come tomorrow (Oct 29). Again, Scott called and said they would be at my house by about 12 pm. On Oct 29. Oct. 29, at 4:10 pm, I received a text message from Real-Time Appliance Repair letting me know that the service technician is headed my way and if I should have any questions, to call 865-233-5606. The service technician (Dallas) arrived at about 4:30 pm, pulls the fridge/freezer away from the wall, he opens the panel at the bottom, and declares the reason for my problem is dirty coils. He then proceeds to spray the coils with a cleaner and says that should do it and to give it 24 hrs. If it doesn't resolve the issue, call them back and they will come RIGHT BACK OUT in the morning. Well, guess what, cleaning the coils did not resolve my problem. I immediately called Real-Time Appliance Repair and informed Scott, that Dallas's attempt to resolve the fridge issue was unsuccessful. I also let Scott know that Dallas didn't install the parts sent to them from LG. He seemed surprised, and my attempt to then get a commitment for Dallas to come back out was extremely discouraging. Scott would not commit to a time nor day. Extremely upset, I then contacted LG in bringing them up to date on my situation. LG made contact with Real-Time Appliance Repair and received a commitment from them they would come out on 11/3 (Election Day). Tuesday, Nov 3, 1:00 PM, Real-Time Appliance Repair (Dallas and a helper) show up, aimed their temperature gun in the refrigerator, and pronounce it was close to the proper temperature. Again, they didn't install the parts shipped from LG and stated that if the refrigerator didn't further cool down to call again. Wednesday, Nov 4, I called Real-Time again to say the refrigerator wasn't cooling down at all and was in fact even warmer than before. By this point, I was no longer receiving call-backs from Scott letting me know or providing me an update and was very upset in their handling of my situation. It was by this point, that I truly felt they were no longer going to address my issue and contacted LG again in hopes they could resolve my issue directly. It was in this discussion with LG, they committed to sending out their technician (Jeremy) and although they couldn't send him for several days, they did guarantee me he would come on Thursday the 12th. at the specified time. Nov 12, Jeremy arrived and installed the parts needed in order to remedy my situation. In summary, as you can see from the timeline above, our dealings with Real-Time Appliance Repair over almost a 3-week interval, didn't get us any sort of resolution. More surprisingly, Scott would take offense at me calling him in attempting to communicate the problem still persists and was not resolved. Just about every time Scott would tell me he would get back with me, he never did. Forcing me to "chase" them instead of them keeping me in the loop on scheduling difficulties. Keeping the customer apprised of what is happening with their job, which is something I am sure any truly professional business would do, they never did. Scott would leave me hanging indefinitely and then have the audacity to take offense and tell me not to call anymore. What I am truly wondering about is why, when they had the parts (condenser, coils, compressor, etc.) did they NOT install them on the first visit? Why didn't the repairman, Dallas, ever hook up any gauges to troubleshoot the problem? Let me just finalize by saying that bad customer service is defined as when a business fails to meet customer expectations in terms of service quality, response time, or overall customer experience. Real-Time Appliance Repair, in my opinion, failed in ALL of these areas. If I could, I'd give this company negative stars. read more

Very disappointed. Similar to other reviews. Technician is very polite and courteous. The office customer support is TERRIBLE. We were told someone would be calling within one business day for a status update. It has been 3 days now, and we received no call back. I tried several times contacting the office and still cannot get a return call. Recommend you look elsewhere for a repair service. read more

I wouldn't use these people if your time is valuable! I set an appointment to have them come out. I had a scheduled time two hours before their appt they called and need to re-schedule. I said I took the time off work and they need to send someone? They told me they couldn't that their technicians were already going in different directions. I wouldn't recommend them because they have no consideration for other peoples schedule. read more

Thank you Katie and crew for being very professional, honest and handling our appliance repairs immediately. We appreciate all you do and will call you again when needed. read more

DO NOT USE this company. We had the worst experience with this company. There were a variety of issues including showing up late for appointments, NOT SHOWING UP AT ALL, taking extra long smoke breaks, causing secondary damage on our appliance, to being extremely difficult to get in contact with. We also had to get the owner of their company involved and he was very difficult to deal with and even at one point hung the phone up on me. Our unit is still not fixed and it's been almost 3 months now. I would find another company to repair your appliances. This company is not trustworthy, unreliable and completely unprofessional. read more