scam! rude and used scaring tactics! I called and asked what vehicle was my expiring warranty letter about - they wouldn't answer lol

I called in because of a vehicles warranty. The guy that answered said to throw my papers in the trash and then hung up. horrible customer service. read more

I'd like to update my review because after asking them to take me off their lying fraudulent marketing list I got another letter. The best part is I called and they continued to say yes I'll renew your warranty. Then I asked why I was at the dealership 2 days ago and everything was covered. I might have used a cuss word and the guy hung up and hopefully took me off their awful marketing list. Do not fall for their s***! read more

True Auto - Auto Insurance Near Me

I keep getting mail from "True Auto" about my auto warranty expiring and needing to call to update my warranty policy. I already have a warranty and car insurance through my chosen provider. The envelope and letter True Auto sends never has a return address or company website listed/provided and even the company name (True Auto) is only seen when reading the fine print toward the bottom (front side) of the letter. The letter starts off by claiming "your auto warranty may be expiring or may have already expired" and then goes on to say " Our records indicate you have not contacted us to update your warranty policy. Call us immediately to ensure there is nor further lapse in coverage" before providing only their phone number as a point of contact. The back of the letter says you can opt out from recieving mail from True Auto by contacting TransUnion toll free at 1-888-567-8688 ,visiting www.optoutprescreen.com, or sending a letter to Opt-Out Request P.O. Box 505, Woodlyn PA 19094. I don't know if these points of contact are legitimate because there are complaints from others on Yelp and the BBB that state people still receive letters from True Auto even after requesting to opt out with the information provided above. This company's omission of information, misleading word choice/verbage, and lack of transparency can trick/scare vulnerable people into thinking they need to act immediately in order to be covered regardless of whether or not they are already covered under a warranty and/or insurance. I read complaints on BBB and in response to one of the complaints regarding True Auto's deceptive business practices through mailers True Auto responded with: "Our mailers language have been approved by compliance lawyers in the states. The first sentence states, "...that your Auto Warranty may be expiring or may have already expired." - this is not a deceptive statement, as in most cases is true. ******** we receive is for customers who MFR or Extended Warranty has expired is coming close to expiration. This language does not state anything about you having a warranty previously with us". They pretty much state that they can get away with what they do and that their lanaguage is not deceptive because it is "approved by compliance lawyers". Yes, not all lawyers defend and protect the innocent. They went on to say that the letter says your warranty "may be expiring or may have already expired" and "in most cases" this "is true". In my case, and the case of many others who have written reviews and filed complaints, this is not true. Our warranties are not expired or about to expire and the wording of their letter implies that the recipient of the letter has an expiring or expired warranty regardless of whether or not it is true. It also urges the recipient of the letter to contact them directly and immediately to update their warranty, implying that their warranty needs to be updated or they risk being without coverage. The urgency implied through the use of the word "immediately" instills a sense of fear/ anxiety over the potential loss of coverage and protection. I wrote a review for True Auto on the BBB website and True Auto stated they get our information from the dealership where we bought our car and they stated that "Given the year of your vehicle, one can deduce that your manufacture warranty has or is soon to expire". This is a lie. I just bought a new car and the warranty is new, active, and nowhere close to expiring. True Auto is just trying to make an excuse to cover themselves because they send out mailers once they get your info regardless of whether your warranty is expiring or not. If True Auto were honest, clear, and direct about the intent of their mailers being for marketing purposes rather than suggesting your warranty may be expiring or already expired and if they included other points of contact outside of just their phone number (return address, email, website, etc.), they wouldn't have to constantly defend themselves for misleading/deceptive business practices or being a scam through BBB complaints. In response to a complaint about True Auto regarding their deceptive/misleading letters, they pretty much stated that many other companies do it too, implying that because other companies are able to do it/ get away with it,it isn't wrong and they should be able to do it. Many people around the world lie, cheat, and steal... it still doesn't make it right or ok to do. True Auto's lack of accountability and acknowledgement of their deceptive and misleading business practices and their lack of regard when it comes to how these practices take advantage of/harm people, especially the more vulnerable populations, ensures that I will never use or recommend True Auto. read more

True Auto - True Auto Letter - Auto Insurance Near Me

what's worse is that they, improper and condenscending true auto insurance (ext auto warranty only) services of fort worth tx., is a piece of work, they paid either the dealer or dmv to get access to our address and number to sell us something we paid extra beyond the reg 10k for an ev included from hyundai. down bottom right is the tiny disclosure and poor uneducated/ or illterate persons, especially vulnarable seniors i am 67, are targeted and the ftc doesn't care. they will sign you up ofr something that is not needed, its a brand new car and rec d in snail mail 6 mos. post purchase brand new auto. still mass marketing via usps got paid too i am sure of it calif fraud was contacted via ag's office in sac read more

It is a scam and they do not want you to confront them about how did they get your information! The female employee who picks up the phone had an extremely condescending b*tchy attitude and so was her male supervisor. DO NOT USE THEIR SERVICE WHATSOEVER!!!! read more

I'm constantly receiving these mails. So two weeks ago, I thought that I 'd have some fun with them. After giving very little info, other then the fact that it's a Nissan, I allowed them to explain that my warranty has ended. "That's weird", I replied, "because I just had it in the shop for repairs and paid nothing. It still have extended warranty." The agent insisted that I was wrong but I knew better. After realizing that he was losing that argument, he rudely hung up without a simple GOOD-BYE. read more

If I could give Zero stars I would! EXTREMELY unprofessional and so rude! I received a letter saying my warranty had expired, (funny I don't recall ever signing up for a warranty with them), even had the wrong year for my car. I called and spoke to Jonathan who argued that he had the correct year on file, he then asked if I wanted to reinstate my warranty (you mean the warranty I NEVER signed up for?!). I said no thank you and he responded with "Then what do you want?!" I asked to be removed from all their communication lists because it sounds like a scam. Jonathan became even more rude, now yelling at me about A+ blah blah blah. Since when does a business yell at you?! Horrible! read more

They're trying to scam you into new warranty and are extremely rude once they realize they're not getting your money.

(I would give 0 star if I can) Like other people shared the photos and commented on Yelp. I got a scammed letter and asked me to response to this notice request. And the way they describe it sounds like I have purchased a policy or something to do with them. But apparently not. After checking the reviews on Yelp I'm certain this is pretty much a scammed mail and tries to scare you what you will lose if you don't do so. read more

Total Scam! They send me letters on a car I have never owned! Just stop already!! They are also sending letters supposedly from the local dodge dealership. I called the dealership directly and sent them the scam letters this company is sending pretending to be them. read more

Got their scam letter in the mail and laughed. The wording is deceptive and and urges me to call within 5 days to confirm my eligibility. Please don't fall for this. read more

If you receive a letter something like this, just ignore and toss it. Don't waste your time to even look into it. Obviously spam. read more

True Auto - Auto Insurance Near Me

NO STARS stars if I could. Do NOT get phished. Received this letter and called out of curiosity. I asked them how I got this letter and the man said "from the mailman" Yeah, great customer service. (sarcasm) They stated what their "policy" is and immediately asked for my card number. I interrupted him and asked what their company is called (True Auto Protection), which isn't even on the notice, so I told them I'd called them back, and the dude just hung up. Checked for their company on BBB - not listed. Checked Yelp, and here I am adding my 2 cents. read more

Very courteous from the time I called to make an appt till the moment I picked my car back up again The Receptionist (Kelly), Benny & his helpers were all very helpful, kind, & respectful.. I'm definitely bringing my car back again for service!!! The way the world is now, it's so nice to know that there are kind people still out there!! read more

It's a scam, don't fall for their letters. Got their letter in the mail, and also googled them. Unfortunately people have fallen victim to this company. Dont trust this company, and I hope they get shut down. read more

I got a letter today from True Auto Insurance Services because "Our records indicate that you have not contacted us regarding the mechanical breakdown coverage on your 2021 Jeep Cherokee." First of all I wish I had a Jeep Cherokee and now the harassing phone calls from India are not enough, (I was called a fucking piece of shit last time they called), now they're going to use the US Mail to harass me. And who is Scott Wickstrum and how can i contact him, I'd like to annoy him. Scammers. I know I should ignore them but they're beginning to get on my nerves. read more

Scam scam scam They send you urgent letter asking to renew the warranty. Please do not call them or entertain any such mails. I am reporting to trans unions on this malpractice read more

True Auto - Letter - Auto Insurance Near Me

I purchased my extended warranty for my 2018 Nissan Altima with True Auto, I didn't want to purchase one through my dealership because I didn't want to pay on a warranty the length of my auto loan, I was able to save over 2 thousand dollars by not signing with my dealership. I've already paid off my policy and still have 5 years of coverage. I've already had to use my extended warranty (yes on a 2018 I drive a lot), I was able to get a rental while my car was in the shop. I paid my $50 deductible and didn't have to deal with nonsense when I called in my claim. I'm really happy I called them! read more

Hey just calling to let you know your warranties up, oh yeah what's the VIN again for the car that we "supposedly were covering". Got multiple calls some agents tried to act like they new the make and what start off by hello, is this (my name) we're calling about your Honda. Next month I'd get a call about a BMW. I'm a broker and I know a legit business from a fraud. read more

I would give this company a -0 star if they had this, absolutely NOT recommended this company!!!! Not sure if this company ia a SCAM!!!! I have not had such a horrible experience and just getting a quote!!! God forbid i was a customer!!! I told the guy Jonathan who has a horrible, demanding and bitter attitude that i wanted to shop around before i made a decision and he told that im not allow to do that, that if i didn't take his offer NOW he was not gonna deal with me. WHAT??? Are you kidding me???? And he had the audacity to hang up the phone one me. Wow what a way to invite a client, and worst i didn't even find the actual company other then this site. read more

If you want customer service, these guys are the best at being terrible... they're very rude and inconsiderate with terrible phone manners. Don't answer their calls and don't accidentally get disconnected because they're gonna call you back and harass you about it read more

True Auto - Auto Insurance Near Me

I purchased a vehicle service contract when my factory warranty went out and I'm glad I did. My car's water pump went out and it was a very expensive job due to the location of the pump - my fee was the 100.00 deductible. Shortly after that, my fuel pump went out. Not as expensive as the water pump, but still a considerable amount - again my cost was 100.00. I'm very happy with the service and appreciate the savings on two major repairs. 100% recommended. read more

Got this letter in the mail recently, and me being young, I thought "well, I bought my car nearly a year ago and my warranty is about to run out in a couple months" so I thought nothing of it and gave this place a call. Though I thought it was odd that the company name wasn't directly on the letter. I should have listened to my gut. I purchased insurance with this scam company for a $300 down payment. Called to cancel my "warranty" and got put on the phone with a jackass who cut me off mid-sentence and passed me on to the next representative. There, I talked to the man who sold me the warranty yesterday, Eric. Upon requesting to cancel, he said "I can refund you $150, and you can pay $100 a month instead". Even though I insisted on cancelling. He finally gave in and claimed he would send me a refund. Will update when I actually get my refund. read more

True Auto - Auto Insurance Near Me

This company send mass mailers across the us trying to trick people into buying sub par auto warranties that has fine print in the contract that allows them to come up with any excuse to not cover your repairs. Save 100 a month for 2 years and you'll be you're own warranty company. SCAM read more

It's A SCAM!!! They sell you extended warranty contract that is already expired. When you need it they tell you the extended warranty is expired. My mom bought a extended warranty and it was giving them free money. I would give zero stars but it doesn't let me!! read more

Got a scam letter from them that sounded urgent and vague. They didn't mention the company name or anything in the letter clearly expecting that people would just freak out and call them. I'm not falling for this True Auto Protection. Beware any vague letters in a yellows envelope telling you that you need to have your vehicle service contract extended. Don't know how they got my address but they're definitely a scam if they're not clear about the company name itself. Look at all the other reviews for this place on Yelp and they're all 1 star. The only 5 star review is from an 'account' that's only written one review. Definitely a fake account probably created by the company itself to give a positive rating. read more

These guys are complete scum. They sent me an unmarked envelope with a letter claiming the warranty on my car had expired and to call them immediately. They didn't mention which car, who they were or any details about a supposed warranty. They are phishing and ask for your VIN and name. When you call to remove your address from the list, they ask for your SSN. SCAM!!! I highly recommend you report these guys to the FTC and report them to the AG in your state as I did. read more

SCAM. Received a letter today and my first thought was "what is this?" I was scammed before by another company and I know how these awful people work.. DO NOT TRUST THEM, DO NOT give them your card and DO NOT even call them because they will annoy the crap out of you with their scam calls! So I receive a letter that said IMMEDIATE RESPONSE REQUESTED. Explaining further that I haven't responded to them about "expiration of your manufacturer's warranty on your vehicle". Forst of all this is the first time I received a letter like that. Second of all they say in the letter: "to activate coverage, please call within 5 days of receipt of this letter". The letter didn't include a date neither receipt. So that no matter when you get it you call them because you'd freak out. Another thing, there's no name on the envelope or in the letter head of who this is. They mention that it's True Auto Insurance at the very bottom. No address, nothing. Aaaand last but not least at the bottom of the letter it also says "This is not a notice from your manufacturer." What? So why again am I suppose to trust it?! So guys be careful and before you call people them mail you stuff or before you give them your card info and address and any other important info, GOOGLE IT, CHECK IT and make sure you're not being scammed. Because getting out from scams is pretty difficult, and very stressful!!! read more

Lol.. soon as I said I can't afford the down payment.... that man hung up the phone, so fast... I know that's a scam..

I just received a card in my mailbox from these guys yesterday. I had to look them up in reviews to make sure that they are a scam ( too obvious of a very late past due expiration date listed). I came across the ones in here at Yelp which verified my answer. Like everyone else here already said, this is a scam. Either throw away the letter or card and don't talk to them, or if you have a lot of time to kill and want to have some quick fun with them, call the number on the card when you've got a fart coming on and release it into the phone at them when they pick it up. Then just quickly turn it off/ hang it up right after and go on about your day as usual! read more

True Auto - Auto Insurance Near Me

See all

I got this letter in the mail and of course it had IMMEDIATE RESPONSE REQUESTED! The outer envelope said deliver to registered owner and then under it said important vehicle information enclosed so I instantly knew it was a scam. I found out that you can report that kind of information to the BBB, which I intend on doing. I called the # for poops and grins, and to tell them to remove me from their system. The guy answered the phone and I asked him how it was possible that they had an account # for me when I've never done business with them and he said it was a "temporary" account # and he then said oh is this audrey? so I asked him to verify what information he had (which was my name, address, and now phone #). I told him my car doesn't need any of their "services" and he tried to continue to get more information. I told him to remove me from their systems and he told me that I should have just threw the letter away! Beware: it's a phishing attempt! read more

And the award for the most deceptive marketing practices of the day goes to...True Auto Protection, Ft. Worth TX! Sending alarming notices to the elderly under the false pretense of a 48 hour deadline and "Warranty Expiration Notice" (when they don't even have a policy with your company) is pure genius - as the elderly are an easy target with loads of disposable income! Your business practices, though perhaps not outright illegal, are certainly unethical. A business that seeks to confuse and deceive in order to sell their product is shameful. My 79 year old father (who suffers from early stage dementia) could have gone without the stress and concern that your marketing tactics caused him today. I could have done without the distraction as well. My wish for you, Mr. Scott Moseley, is that you are met with the same abuse someday in your "Golden Years" so that others can rake back the ill-gotten gains you currently enjoy from this scam of a business. read more

Worse company.. ever. I got scammed and thought it was a real company and I was pressured into getting into a policy. I have been fighting since December to get my policy cancelled. Today I called again to get the policy cancelled and the guy who I got on the phone, was probably the most rude guy I have ever dealt with. He repeatedly called me a liar and said that if I couldn't afford the policy how could I afford a mechanic bill. I asked for a supervisor twice and he refused to transfer me. He was trying to bully me into keeping my policy. I will email and call every day until I get this "policy" cancelled. DO NOT MAKE THE MISTAKE I MADE!! SCAM read more

True Auto Protection sent me an urgent yellow envelope "vehicle protection notice" for a car I don't even own - a pathetic attempt at a scam. I hope any employees of this company reading this review rethink their lives and go find more honest jobs. read more

We got a letter yesterday. It was a warning that our warranty has expired. It is exactly same as someone listed here in their photo. We were very confused and scared. After google this yelp website, we realized that it is a scam. We can just throw away this junk. Thank you guys and YELP! You saved my day. read more

Complete SCAM...my wife received a Vehicle Protection Notice in mail today. None of our vehicles are registered in her name!!!

Sent me a letter saying I had 5 days to contact them or be held responsible for any repairs to my vehicle. My vehicle has a recall so I thought it was legit. Called the number on the letter and a man had me read my vin. After reading my vin he said "you don't know the phonetic alphabet?" I said no. He replied with "if you're not a pilot or in the military like me there's no need to learn it" and once I realized he was trying to sell me a warranty scam I respectfully declined. He responded by calling me and I quote "A Fu***** fool" and hung up on me. So I called the number back and asked to speak with a manager. As I was telling the manager what his employee said he responded with "I don't appreciate the cuss words" and hung up. I was only repeating what his employee said. And if the employee really did fight for this country then thank you but now you're degrading it by screwing over oblivious people. Disgrace to America and everyone who lives here read more

SCAM! Their "marketing" letter is drafted unethically to draw attention can even be considered phishing.

Received a letter stating IMMEDIATE RESPONSE was required that their records show my factory warranty has expired. Don't be fooled this is not a notice from your manufacturer, instead its just a REALLY SNEAKY and deceptive strategy. They render their letter to look official like if it was from the dealership or an actual manufacturer. Then NOWHERE does their company name come out. I chatted live with "TIM" from the True Auto protection website and he could not name the car the offer was for even after giving him the customer account code they had for me in their letter. He said "it wasn't loaded correctly into their database". When i asked why their company name did not appear anywhere on the letter he said it did. There is a line at the bottom that says email: sales@trueautoprotection.com which he said is where the company name appeared. Nowhere else is there a hint otherwise about where this letter is coming from. On the envelope I received, the sender's address section does not have the company name or logo either. It just says WARRANTY SERVICES. At the end of the chat i asked him so basically this is an OFFER which to he said yes. They deliberately went out of their way to pass themselves as if it were a legal notice from your your dealer or from you manufacturer. By using this deceptive strategy i would not trust them as a company. read more