I had a deeply disappointing experience with this skilled nursing facility. From the moment we…read morearrived, the lack of basic courtesy and care was apparent. Upon arrival, my father was not greeted or acknowledged. He was dropped off in his room in the wheelchair they brought him in with and left in his room for over an hour and a half without any staff checking in on him, or getting his vitals. The room itself was in unacceptable condition. The bed had no safety railings, which posed a serious fall risk. The lights were not within reach, making it impossible for him to turn them on or off without assistance. The air conditioning unit emitted a strong, greasy mechanical odor and failed to cool the room properly, making the environment uncomfortable and unpleasant. Needless to say, I removed him promptly from this situation knowing that he would not get the care he needed. There were 3 nurses at the desk as I pushed him in his wheelchair past them and still nothing was said. It was as if they were unaware there was a new admission to their wing. Finally, as I went out to get my car a nurse approached and asked if we were leaving. I let her know all the failures we had seen in that hour and half and we would not be back. This level of neglect and disregard for patient safety and comfort is unacceptable in any healthcare setting, especially one that is supposed to provide skilled nursing care. I would strongly caution others to thoroughly research and consider alternative facilities before entrusting their loved ones to this one.

Their care is abysmal. They are discharging my brother in law with cdiff and indicated that is was…read morenot medically necessary for him to continue his stay. How do you treat folks in this manner?

Well, I was a patient there and it was wonderful. The main therapist that works with me was Sean…read moreand assisting sometimes was Erin. From my 1st appointment with Sean, I knew that I was in the right place. He was very focused and detailed in my PT plan. Every PT therapist is professional and compassionate indoing their job. It was sad that last Monday was my last appointment the insurance covered, Sean was Amazing. He gave me exercises and stretches to continue treatment on my own at home and the gym. Thank You Sean.

This place is not good - especially their horrible customer service in regards to having patients…read moregoing back and forth with insurance and the practice.

They are the absolute best physical therapist I have ever seen. Absolutely outstanding! They then…read moretook great care of my husband as well after a knee replacement and other issues that no one else had noticed.

From the owner: A private physical therapist owned outpatient clinic specializing in gait and balance disorders…read more This practice model is unique in that all of our patients are treated one-on-one by a licensed physical therapist or assistant. Our team of specialists bring to this clinic years of experience treating both orthopedic and neurologic pathologies. Our goal is to help patients step back into their lives with the greatest degree of freedom and independence.

This is the worst place I've ever been. The facility reeked of urine, air conditioning not working,…read more TV not working, drug addicts walking the halls. I thank God my family got me out of there after 3 days of what I call abuse and neglect. Please, don't put your loved one here!

Specifically, I am alleging the following: 1. Failure to…read moreInitiate Emergency Medical Response I have reason to believe that the staff failed to call 911 or obtain immediate emergency medical assistance when my father's condition required urgent care. This failure represents a serious breach of duty and may have directly contributed to his death. 2. Lack of Proper Staff Direction and Oversight Based on my observations and interactions, staff appeared to lack proper direction, supervision, and adherence to appropriate medical response protocols. This created an environment where urgent medical needs were not handled appropriately. 3. Failure to Communicate with Family For four (4) days following my father's death, I was unable to speak with any responsible authority at the facility who could explain the events surrounding his passing. This lack of communication is unacceptable and demonstrates a failure in both professionalism and regulatory compliance. 4. Lack of Urgency, Concern, and Accountability There appeared to be no appropriate sense of urgency or concern for my father's condition, either before or after his death. Additionally, no clear explanation or accountability has been provided by the facility to date.

This place claims to support recovery. But they support insurance. They cancelled appointments…read morewith my support teams because of lab failures. They are not about actual recovery. They are about insurance payments and insurance gates for payment. I had a great team of advisors....but they are at the whim of the insurance.

I believe that Aware Recovery would be a good choice for someone who is a first timer in recovery…read moreand not established in the recovery community. I chose aware instead of an IOP after my second time in rehab and almost 2 years in the recovery program. It seems to me that Aware just doesn't seem to be that well organized. I have been in the aware program for almost 4 months and have only received 2 drug screenings which is not there policy. I thought that the program would only strengthen my recovery but so far I have not seen anything new that I haven't seen in rehab or the AA program. I would rate them a 2 out of 5 but remember that everyone's recovery is different.

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

PLEASE DO NOT LEAVE YOUR LOVED ONES AT THIS FACILITY! The conditions observed are deeply concerning…read moreand unacceptable. I am appalled that this establishment continues to operate without accountability for the neglect and abuse I personally witnessed during the 48 hours my mother was there, which ultimately contributed to her passing. During our brief stay--where we were with her approximately 90% of the time--I observed numerous issues that no elderly individual should endure. These included cockroaches, medication, and feces on the floors, which remained uncleaned throughout our time there. There were dirty diapers under beds, in sinks, and in hallways, and the overwhelming smell of dehydrated urine was pervasive. Patients requiring assistance with feeding or hydration were not provided with food or water throughout the day. Staff failed to check vital signs, wash, or change patients' gowns. Many patients were found completely unclothed, with no efforts made to dress them. The staff appeared disengaged, often sitting in corners eating and using their phones, neglecting their responsibilities to the patients. Additionally, beer cans and dirty gloves were observed in the parking lot. When my mother was scheduled to be placed in the dementia ward, we arrived early to meet her there. The conditions were shocking: urine on the floor, patients wandering without supervision, and a man walking around without pants. I immediately informed staff that my mother could not stay there, and they agreed to move her to the first floor. Upon her arrival, she was placed on a broken, dirty bed in a deplorable room. She was begging for water, but staff refused to assist. Due to her pneumonia, she needed to be positioned upright to drink, but because the bed was broken, we had to manually sit her up and provide water ourselves. My mother is unable to use her arms and legs so she requires full assistance with all of her activities. Once moved to the first floor, she was left unattended--without food, water, vital checks, or any form of assistance. We had to hunt down the nurses and beg them to take her temperature and give her cough medicine. She was crying in pain and they said there was nothing they could do. We were trying to move her out of there as soon as possible however this was a weekend and making new arrangements was not possible until Monday. We cared for her during this time, but when we left for a few hours during the night to rest, we returned the next morning to find her unresponsive. We had to insist that staff measure her temperature, which was 103°F, and call emergency services. They failed to check her oxygen levels, which were dangerously low. She was transferred to the hospital, where she was placed on a ventilator and later passed away. No individual should be subjected to the conditions described here. This place is what nightmares are made of. This facility must be shut down or held criminally liable for neglect and abuse. The staff involved should be terminated immediately. I have documented evidence, including photographs, which have been provided to Adult Protective Services. If you are seeking a nursing home for a loved one, I recommend consulting resources such as Medicare Care Compare. As of now, Canterbury has a two-star rating out of five based on health inspections and other criteria. The hospital informed us that the patient's they see that come from Canterbury are always in terrible condition and that there is new administration there because of all the problems they had. I spoke to the new administrator and she did not seem surprised by what I was telling her. My understanding is she has been there since May but she needs to hurry up and do her job and protect the people that are currently in their care.

Care quality is terrible. They leave patients to sit in own waste, the facility is dirty and…read morestinks, your concerns will go unresolved, unprofessional staff just there for a check. A few actually does their job but not enough .