On October 30th at 2:09 PM, I brought my car to Pep Boys Auto, store #1480 (1846 5th Avenue, Bay…read moreShore, NY) for a state inspection, Service Work Order #2086265. My car failed inspection because it was missing one rear driver-side lug stud. What's most disappointing is that neither the technician, Edward F., nor the service manager, Paul Nembhard, said a single word before performing the inspection to inform me that the missing lug stud would cause an automatic failure. If they had simply told me, I could have easily purchased a replacement lug stud elsewhere since one was not available for purchase in-store, which was an inexpensive fix, and avoided failing the inspection altogether. When I asked Paul why they wouldn't notify me about an issue like this before proceeding, his response was that it "wouldn't be ethical." That explanation made absolutely no sense. There is nothing unethical about informing a customer of an issue that will cause their car to fail. What would be unethical is passing the car without the repair, which I never requested or implied. Instead of understanding my point, Paul completely misconstrued my words, repeatedly insisting that I wanted his mechanic to "do something illegal" by passing the vehicle as-is. That was not what I said or meant. I only wanted to be notified of the issue so that I could fix it before it resulted in a failure. To make matters worse, after the failure, I was told I would have to pay an additional $10 for the reinspection once I replaced the lug stud. When I expressed my frustration about the lack of communication that led to this unnecessary cost, Paul's only response was, "It's just $10 to get the car reinspected." That dismissive attitude showed zero concern for my time and money. I even made the analogy that if my windshield wiper was missing, something Pep Boys conveniently sells in-store, any reasonable manager would suggest buying and installing one before failing the inspection. Paul had no answer for that either. On top of everything, I was charged an additional $10 to have the car reinspected at another state approved facility after I resolved the issue myself. This was a cost that could have been avoided entirely had they communicated properly from the start. This entire experience reflected a serious lack of professionalism, poor communication, and a disregard for customer service. I left extremely dissatisfied and disappointed. I will not be returning to Pep Boys Auto, store #1480, and I strongly advise others to take their business elsewhere.

Nothing they are rude and no knowledge They lie charge for…read moresomething that they don't even do brake stuff on the cars and don't say nothing to the customers

i LOVE them. the one and only mechanic i go to. the owner…read moreguy is honest and trustworthy. they do the job right.. no crappy parts, no shady business, no horror stories of crazy charges by car fixers that take advantage of peoples non-existent car savvy. if you need something changed, they'll tell you straight up. if not.. no worries because they won't rip you off and fix something that aint broke. even if i've gone over my alotted mileage and am very much due for an oil change, even if my brakes are squealing out in middle-of-nowhere, NH. i still (and you may think me an idiot) wait until i get my bum back to LI to have my buddies at Eastern diagnose. damn straight.

horrible service it took forever to get a simple oil change when i made an appointment at 1 and…read moredidn't leave till almost 3pm. never come here!!

overpriced not trustworthy not use quality parts, I will never trust this shop ."....even whit my…read morebicycle

I'm from TN and have experienced the best service and fair price. I would tell anyone the knowledge…read moreand professional service goes a long way when repairing your car, give them a try and you will be happy. Bernard

I have been going to Joe Riscica's shop for a few years and happy with their service. They always…read moreexplain about the work done or if something can be done at another time. The work done is always on time and they let me know when to pickup my car.

They were very independent, very organized, very receptive group of mechanics and staff. When we…read morefirst started going here they were the best I had thought. But after a while the dad retired, son took over, got married had a baby, bought a house and then prices went up considerably. Being retired living on a SS and a small pension I had no alternative to find somebody else. But all of this doesn't mean they were not good they are but just too expensive for my budget. If you're in and around Deer Park and you are not in a tight budget, they are very good mechanics. BTW they give you a ride home and or to work and will pick you up when they are done.

I live a little far from this place but they were the closest place nearby that had an answer to my…read moreengine light coming on. They were honest about what I needed and what my options were, something that isn't a given anymore. They offer really good prices across the board, including break pads, and they have a body shop that can fix my bumper for a low price. Definitely something I can recommend, I wish I was able to offer them my business, I just live too far away.

Amazing service And prices, they are very friendly and they always got me right when they were…read morebussy and let me know about critical issues that I miss. I live 25 mins away in ronkonkoma and i Have gotten the best service here and have been to a lot of shops.

Nelson's is the best and only place I will ever go to, I have been going to this place for years…read more I'm so happy I found it this place. All other shops I have gone to ripped me off in the past overcharging me and not fixing the problem. Nelson's has good quality service and the value as well as pricing is the best you will ever find. Keep in mind to go early. They do open at 8 AM. They get packed because they are so good. I would never again go to any other place besides Nelson's. They are also very kind whenever I'm having a rough time they speak to me very nicely and genuinely care, which is important to me.

Nelson started off many years working someone then he finally made it his. I met him from my sister…read moreDarcell and her friend Evette who passed they all went to school together l. Nelson treats me like family every time I go there. I even met his daughter who runs it at times . I love the service he always does my oil changes and the value of the service is A+

Always accommodating. Friendly, trustworthy people…read more Pricing is always fair. Family run type of place which makes them easy to work with.

Quick service on my transmission. Very familiar with my vehicle. Nice waiting area.read more

Brought both cars in a 2 spans due to my personal scheduling conflicts. Quick response to my…read moreinquiry. They are friendly and courteous team. Definitely recommend the shop and will use them in the future.

GREAT SHOP! Got my car tinted here, such a great experience! From beginning to end Kurt and Eric…read morewere so helpful and explained everything, also took a lot shorter than I expected and came out so clean. Will definitely be coming here for more! Great pricing with unmatched quality! All of the staff were extremely friendly and knowledgeable too. Waiting in the showroom was super nice, I was given complimentary water and coffee while waiting as well, definitely recommend!