I usually stop here first. This little gem of a hardware store is awesome and has great employees who really will help you find what you need. It's perfect for all those little screws and washers and gaskets that you might need, as they have drawers of those in bulk. I feel good patronizing this little local store. It must be hard with Lowes and Home Depot right in their backyard. read more

I went in this store today with a cruddy old drain hose off a dishwasher. There were three guys who were all adamant about helping me. They didn't have an exact replacement but they literally assembled a hose for me in the store with the fittings i needed to get the job done with out tr yin to sell me other tools to do it my self or anything. I will definitely be shopping here more. read more

I love this place. So convenient to step in and easily find what you need with the assistance of their Pleasant and knowledgeable staff. Yesterday I needed to repair a part that was no longer manufactured and JJ not only helped me find a solution to construct the broken piece from other available materials, but he even went in the back and cut the parts and glued them for me!! There is always someone readily available to help you with any type of project, and I have yet to leave there without what I came for. Bonus: I get to support a small local store which makes me feel even better. read more

True Value Hardware Of Cotati - The creative fix! - Hardware Stores Near Me - Cotati, California

These guys are a GREAT local hardware store. They employ actual humans who know what they're doing. Got a doo-hickey that needs replacing? They can correctly identify it and help you figure out how to fix the thing. It's even better since they expanded--the front entrance is now on the side of the store. read more

I know these stores tend to have higher prices than the large chains but it's not by much and the quality of services is amazing. I frequent this store often and am happy to see hardware stores that are local just like this one. read more

If you need items that are hard to find,like a specific type of bolt,screw,etc. this is the place to go. They will find the item for you so you don't waste your time. I hate going to Home Depot and the temporary staff there don't know where things are or just point at some random aisle. read more

This place has every weird piece of hardware you could ask for. If you need an 8mm jam nut, they've got it and know where to find it. And springs! The best collection of springs in town. Once I needed to replace my red and white main water valve, they had that too, didn't need to retrofit a new style. My wife likes the place, it's one of the few hardware stores that doesn't mind helping women. If I tell her I'm going there, she wants to come and browse. read more

I was very impressed and appreciated with this one particular employee JONNY. I had no idea of what I needed to fix my plumbing or what hoses had to to with my sink I honestly thought it only used pipes. He was amazing and very informative and a very pleasant person! Now the only problem was also a particular blonde woman KIMBERLY she was rude a had a very bad attitude but over all it was great aside from her. I definitely recommend this business but make sure you talk to Jonny for any thing you need fixing for well..... anything! read more

Regarding the below review: I was very surprised when I was contacted by the owner of the store and she was not only very apologetic but, really made amends regarding my experience. I now will be going to TV again. Thank you, I will be sure to go to TV for my next home improvement project. -Irene I have been going to TV for many years with varying degrees of customer service. I always want to support our local economy so I have always let the occasional not so great customer service slide. I went to TV today because I required help with what I needed to purchase in order to apply a knockdown coating to my ceiling. The representative, Johnny, was rude to me and gave me not so hopeful advice. He was impatient and advised me to buy a very expensive spray texture that was really only meant for repairs. When I told him I needed more assistance he was rude and later on ignored me while I was waiting for him (I had my 2 small children with me). I am disappointed to say that I will not be going there again. As I was leaving one of the other TV employees apologized to me for what had happened. -Irene read more

Great customer service. I came in for something small and ended up buying much more because it was the end of the day and the man was apologetic for not getting sooner and very helpful finding the little nuts and bolts I came in for. I really like the mom and pop feel of this True Value. read more

I went to buy some potting soil, garden tools, lightbulbs, lag bolts, and was just picking out a doorknob when an employee approached me and said, "looks like you're putting your husband to work, ha, ha." First off, I don't have a husband, I have a wife, and second of all, I was shopping for jobs I was doing myself. I was giving the store the chance to win my business from Home Depot and Lowes, and they failed. I put down everything I planned to buy and walked out. read more

Originally coming in to buy paint for the house. The older blonde lady was extremely rude and unfriendly towards me and my family. Both my kids wanted to use the small shopping carts they provided. She gave my son the nastiest look and then actually took the cart from him. She said, "We only have two carts in the store." She took it away from him!! Disgusting!! If you don't like kids, that's fine. But, don't give me and my family disgusting glares as we walk in. We walked right out and didn't buy a thing!! NEVER will shop here again!!! read more

This place has first rate customer service. Everyone who works there is friendly and knowledgeable. A far cry from the big box hardware stores. read more

Everytime my family and I have gone in, all the employees have been EXTREMELY helpful and very nice! We have rented a UHAUL van twice and purchased a variety of items, and we have a great experience every time! Highly recommend! read more

I walk here often with my darling pup and the people are always so welcoming. You can buy exactly what you need, a couple of screws, not a half pound of the damn things. I am a woman with her own power tools and never have I been condescended to. The paint isn't brilliant unfortunately, but that's not their fault. Go here - not Lowes. They have different paint now and it's great. read more

I went to this hardware this morning to make a purchase. As I was entering the front door, the manager was started up a compressor or power-washer, right in front of the door. Then he the machine shut the machine down and pulled it into the store where it continued to off-gas exhaust. The fumes filled the store. I went and found the item I needed but started to get really dizzy and could not wait in line to purchase. I went outside to get fresh air and wait until I could speak to the manager about his actions. I told him I was sick from the fumes and he said "no biggie, " expressing a total lack of concern. read more

While the store has been one I've used since the early 1970's, I was thoroughly disappointed with their in service guy, he repairs mowers, does yardwork, etc. He came to get my mower started, that went okay. While there he mentioned that he did all kinds of work, tree cutting, home repairs and so on. So, since I had one tree that I really wanted cut back I gave him the go ahead. I cautioned him to be careful when cutting the bigger limbs that he tie them off first so they wouldn't damage my two sheds that are below it. He told me no problem, he knew what he was doing. I left him to do the job. After awhile he came and said he was done for now, that he would return to remove the rest of the debris. I said fine. That was March of 2010. He never returned to clean up the mess and when I went out to start the cleanup myself, I found that he had let big chunks fall and HIT my new shed! I found a couple of broken pieces laying under the debris in front of the shed. I took photo's of the damage and spent the next few months cleaning up the mess he left. Turns out that the damage he caused to the shed, caused the sides to be unstable, and when I opened up the shed later on, the shelving and all the tools, parts, etc. that I had stored on the shelves on that side of the shed, had fallen and everything was scattered over the shed floor. I'm a disabled senior on SS, so I can't afford to replace the shed. Nor all the other things he broke while doing the job. I doubt I will return to Cotati Oaks. read more

They may be small but, if you are looking for something check them out they likely will have it or can order it. You do not have to walk a mile to find out. We were looking for Doorknobs - went to Freidmans, Lowes, Home Depot for a pull knob - no latch type - for our hall closets to match the new hardware on the rest of the house - no success. Walked in True Value in hopes, and there they were. The exact doorknobs we were looking for in finish. They get if you are changing all the doorknobs in your house you need to change ALL of them. Additionally, I have found them knowledgeable people, friendly people, I like shopping there though I am not a huge hardware store shopper. read more

Every time I come here which is not as often as i'd like to shop there, I get the most wonderful customer service. The owner Sam is a delight and his staff really know their stuff. Everything is always organized and easy to find. There are two ladies there, kim and Tracy that crack me up every time i'm there. They laugh and have fun with their job but never forgetting that it is a job and pay close attention to my needs. Also, I dont know who keeps up the garden center (which is mainly why I go) but it always looks so well kept and inviting. read more

Great prices and customer service! The employees were very knowledgable and helpful, in which I did not feel rushed or talked-down to. I went in the other day to look around for ideas for my house and garden, along with having a couple keys made by the employee who introduced himself as, Jack. Jack copied my keys thoroughly and efficiently and afterwards brought me around the store to simply answer the questions I had. I will definitely be back to refurnish my backyard with his assistance, thank you True Value of Cotati! read more

Great customer service! Came in here looking for a drill bit, and they didn't have it so they took the part I brought in and they were more than happy to make the part for me, for free nonetheless!! Very loyal to their customers. read more

I wish I could remember the red headed ladies name, because she so very helpful and understanding. She did her best to help my neighbor who has trouble speaking English. She helped her save her limited income, by providing her with organizations that would help her for free instead of charging her a bunch of money for a uhaul. I went just as my neighbors driver and semi translator. I've always gone to Lowe's when I needed something for myself, but next time I need something I am headed to tru value. read more

This store is amazing. It has everything you would ever need for home repair and maintenance. Also the basic gardening needs are plentiful. The employees are knowledgeable and friendly, and always willing to assist in finding anything. Access is easy and there is plenty of parking. It''s a great shopping experience. read more

I have been going to this store in Cotati for years on and off when I needed something or an explaination on how to do something. I never knew about the reviews until I was looking up the phone number today and saw reviews. Anyway, in calling I explained my situation to Johnny and he said bring it in I'll fix it for you. I said, I will pay and he said, not for my time, just for the parts. How many places charge you triple for labor for a 35cent part? Not TV. The people there are so nice. Last year I had a plumbing problem, small one it turned out, so before I paid thousands, the female employee at TV gave me a receipe for unclogging the toliet. It works every time. The people that work there are priceless. Forget your big box stores. Pay a little more if you have to, but get the expert advice that these small neighborhood stores give you.. Back in the day, an employee was hired and put in a certain department of a store because of their expertise in that department, no matter what store, they knew the department and could give expert advise, that is why you went to that department. Today, no one in the big stores knows anything of their department. I, a female, helped one of the clerks at HD the big box store, with tile measurements for tile. The kid said I needed nine boxes, when I explained 3 boxes of 12" would do. Needless to say, I left and didn't buy there. As long as the public doesn't help these small neighborhood stores, we will be preyed upon by the idiots of the big stores. Saving money is great, but service and knowledge count and that is what you are paying for in the smaller neighborhood stores. This TV is the best. read more