Unprofessional staff. I called to make an appointment for my first visit to get a sleek ponytail . Mr. Richardson scheduled me with Diamond at 10am on the follow Friday. She requested we move the appt to 12:30pm. The day b4 I get a text to confirm my appt so I confirmed it. 45 min b4 the appt Diamond calls to ask if we could move the appt 1:30!! This is the most unprofessional stylist/ salon I've ever tried to work with. I ended up cancelling. now I have a bag full of $200 worth of hair and no hair style for Father's Day. I don not recommend this establishment. read more

Terrible customer service. Been going for years and it's extremely ghetto. After my last interaction, this place needs to be shut down. They take money for services from people even though they are not allowed in the establishment and don't make them aware until 2 visits later. Sounds pretty wild. And sketchy. read more

Not me getting sold a dyed hair store wig! When I went in I felt that the hair was over processed so I was aware and I asked the woman what to use and she showed me 3 products to use on it to smooth it out. I used to over process my wigs years ago when I did not know how to complete such processes so I knew what shampoo and conditioner to wash with + I did a silicon wash to help it out. BUT the fact I paid $285 for a wig from the hair store because she forgot to cut the gold string that all hair store wigs have hanging with details about the wig. Also, see how thin the tracks is?! Hair store wigs use the super thin tracks on their wigs. BUT I am going to take accountability that I did not fully examine the wig like I should have before I left. I just purchased a pick me up because I needed this wig for a quick trip. I just think selling a hair store wig for $285 was a bit much. read more

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I have never had such a bad customer service experience than today at True Weave. This morning scheduled an appointment and confirmed the price to an upbeat voice. Once I arrived today they immediantly upcharge me over their site prices and the price I confirmed at the appointment call, when I asked I received an attitude at the front desk. Two ladies in the back seemed disappointed that I came in since they didn't have any other customers and were relaxing in the back. Then once I sat down she immediately tried to say she couldn't comb my hair that was clearly comb-able 4C hair. The second employee then exclaimed "I was crazy" for stating that I feel discriminated against due to my hair type and got emotional after being told to comb my own hair. I was never offered an up-charge for my hair or any professional communications I obviously didn't pay 100$ to comb my own hair after a long day I work. I have been here before and do like the speed of this place as they have a large team but will NEVER come back again. BE WARNED - POOR CUSTOMER SERVICE. NO PROFESSIONALISM. read more

Appointment was at 9 didn't start until about 9:30 well almost 10:45 by the time it was done being washed , very overprice and I feel like I didn't get what I paid for or wanted at all.. Definitely NOT returning to this place. Unorganized.. wouldn't recommend. Asking for small medium braids and pretty much making me get large isn't cool. They make you pay upfront .. something I'll never do again. Wanted to go to this salon cause I went when they were in a different location so I didn't expect anything to go wrong. Was told that the type of hair I purchased wasn't the best from another young lady helping on my hair while I was getting braided and felt extremely offended because why did it matter at that point... took 4 people to wash shampoo out my hair , the older lady came and tried to help but literally just dug her nails in my scalp.. definitely should've left once I realized that upon arrival no one was there to start my hair. My thing is you live and you Learn but since True weave merged with a hair it was a full 360 from when I got serviced a while back. I genuinely don't like leaving negative reviews or reviews at all but I definitely had to. read more

This is my 6th bad experience here. I have tried to give them a chance. Today I got passed over for other customers even though I had an appointment at 3. It is currently 7 and my hair still isn't done. My stylist had to stop doing my hair to do a dye job because no one else was qualified to do it. She's also on the phone with the help desk for their credit card system which went down. So as it stands she is doing a dye job, crocheting my hair, and doing IT work to try and get their credit card system up. When I came to get my hair braided a while ago the girl did the wrong size even though there was a mannequin head that shows the sizes and I used it to show which size I wanted. Every time I come here I either don't like the style and someone has to fix it or I end up waiting hours to get my hair done. I can't keep trying to give a business my money that obviously doesn't want it. Some of the stylists do really good work but some aren't good at all. Unless you are desperate, save your time and money go somewhere else. I generally don't like leaving reviews like this but I've even talked to managers offline in the past and they just don't get it. Time is money. Update: It's 4/26/2022 Just received a call from them asking if I'd like to come in for a hairdo since I haven't been back since the incident above. SERIOUSLY!!!!! read more

After years of being gone I still had an amazing experience. They did everything exactly how I like it! I will keep going to them as long as I'm in Virginia. I haven't let anyone else do my sew ins but them. Customer service is on point and the stylists are very professional. Cant wait to book with them again. Thank you ladies for all the hard work you guys do! read more

Bad communication, lazy and messed up the color I wanted in my head . I wanted my hair purple and it came out blue

i couldn't post zero stars. don't go here. they have combined with the beauty school which they don't tell you when booking your appointment. the girl removed my faux locs. she cut a whole section of my natural hair. i didn't find out until i got home because she washed, blowed dried and put my hair in a ponytail. at one point she was whispering with the supervisor but made it seem like everything was cool. nobody said anything. i had to find out when i started combing my hair. lack of integrity from owner, supervisor, and student stylist. the worse experience ever. "honest mistake" is what they are calling it. bs because the girl knew wtf she did because that's why she was whispering. no way she didn't see it after she washed and blow dried my hair. and she didn't sat word i had to find out on my own. lies. read more

Let me start this by saying I am not a "sew in" type of person. I wear my natural hair so maybe I should've went to a place that were familiar with doing hair. However, that isn't an excuse because if you couldn't do the job it shouldn't be a service ! This is my second time coming to get a silk wrap. First, they shampoo my hair with some cheap watered down shampoo. They barely washed my hair. It took her a total of 3 minutes !!! Second, they put me in the dryer for over an hour! Last, this was the worst flat iron possible! They slick my edges and don't one my hair so it could "laid down". I do blame myself because this isn't the first this has happen. Ladies please look someone else. This place is filled with inexperience stylist. read more

I absolutely dread having to get my hair done because of the constant hassle I have to go through dealing with this ghetto shop. My favorite stylist works here however they aren't over or in control of booking the front desk person is. The person doesn't return phone calls or pick up. I'm over it at this point. Top reasons I can't get my hair done because the shop is unorganized and messy. Definitely can't wait for her to leave so I can get my hair done and not have to deal with the pains of the ghetto foolishness. #IrritatedMama #Hardworkingmother #LotsOfHairNoTime. #GhettoVirginia read more

I've been to True Weave Spa twice now and each experience with Britany O. As my stylist has been above the standard. She has great customer service. She has been meticulous about her styling which has resulted in beautiful styles. As long as Britany is at this salon I will continue to come and get my hair done. She knows the true definition of good customer service. read more

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I appreciate many aspects about this business and my hair looks really beautiful and I can't imagine getting this result really anywhere else. The first time I went, Tracie did both the braids and installation and this time one of the other ladies (I don't know her name) did the braids and Monet did the installation! Both times were beautifully done. read more

I spent $100 on a leave out sew in that was done completely incorrect. The braid down was done incorrectly and so was the sew in. No leave out was left around the edges of my hair, so I have to wear a head band with my style. My hair looks incomplete, even though I was there for 4 hours. My hair is natural and the stylist was spraying chemicals in my hair that she did not ask me about at all. Going here is s waste of time, money, and hair bundles. read more

I've been a few times over the years and i must admit they do hair very nicely which is the only reason why I am giving 2 stars. However, the customer service here is not the best. I tell them every time I go that I have a very sensitive scalp & to braid lightly but maybe 1 out of the 5x that I have come they actually listened to that. 2 out of the 5x I had to take the hairstyles out within a week of the hairstyle due to being in to much pain and seeing bumps and rashes form around the edges of my head. That's like $100 wasted on each style because the stylist didn't listen. There's one final nail in the coffin that made me decide to not return here. My elderly grandmother came in yesterday to get her hair done. She had an appointment set, paid & everything. They told her to sit and She was sitting in the waiting area for almost 2 HOURS & was never approached again. Finally she took it upon herself to stop someone in the salon to ask what's going on. It turned out her stylist had called out & no one had told my grandmother that. You mean to tell me you had my elderly grandmother, who can hardly walk, a diabetic & has a compromised immune system, sitting in a salon for almost 2 HOURS & never approached her once for check in...made her get up to chase of y'all down...just to find out that her stylist was not even there? That is so dishonorable. I feel bad because I referred my grandma to go there because I trusted that they would take care of her but that was such a huge let down. You know elderly people days are number and they aren't trying to spend their time cooped up in a salon for no reason...it was especially important that she needed to be in & out in a timely manor so she can take her medicines. My grandma was offered a simple "sorry about that" & was sent to the hair school a block away to get her hair done by some novice at the academy. Like my grandma paid for a True Weave professional price to get her hair done but is getting it done by someone who is still learning about hair....I'm so so done. I wouldn't be surprised if they made her walk there too... read more

The shop is very unprofessional in its presentation and in how the stylists interact with one another in the presence of the customers. I was told at the time of my appointment (with a new stylist who was very young) that the style I was requesting to have done was not conducive due to the condition of my hair and that the style I requested to have done would look "ugly" on me. Her comment to me attracted the attention of another stylist and client which caused them both to laugh which was very insulting to me. I have never been told this or spoken to in this manner by any other stylist before. Nevertheless, I didn't get my hair done and was given the option to come back to the shop at a later date to have a wig installed (which I didn't want and would cost more money) completed. I later went to a different stylist at another shop and he did exactly what I requested AND gave me an in-service hair tutorial on how to keep my hair beautiful and healthy. I will never refer anyone to ever patron their establishment. read more

It was terrible I went in to get my hair flat ironed and the lady didn't even listed to what I asked for... I wanted a middle part and just strait. She finished in like 15 minutes which is crazy I got turned around and my hair wasn't parted in the middle it was huge and fluffy and she was like your done. She put so much products on my edges they curled back up. She was so busy trying to get the next client in the chair she didn't care about the one that was there. I had to go home and redo my hair myself it was a waste of a trip to a salon. read more

It is hard trying to find a hair stylist that pays attention and listens to you when you tell them something. Pracilla always knows what I want and how I like it. Before i got to her my hair was so damaged but she has it healthy and growing longer than it has ever been. All natural and proud!! read more

Please don't ever go here, I've had the worst experience & I should've listened to all the bad things I heard about this place. I got a full sew in with a lace closure provided with their hair, it's been a month, the hair sheds assesively it sheds so bad you'd think I was a dog. & the my closure is balding terribly. & my sew in braid pattern is TRASH. She spaced the tracks out so far apart & my sew in was coming a loose. I called in to see what they could do to fix it. Of course the bitch said nothing. I feel like I wasted $370 on this over priced non talanted ass salon full of ghetto ass females that don't know what the hell they are doing. This place really needs to be shut down! It's nithinf professional about the way they handle things & their work is terrible! read more

Refused my service dog even after my appointment was scheduled which is illegal ! The manager was extremely ghetto

After reading the reviews I was nervous to go to the salon but I decided to try it out after I heard it was under new management. I went in as a walk in on a Saturday and expected to wait a while but tI was in the chair in less than five minutes. My stylist was patience while I was trying to decide what hair to purchase. She was fast and very professional. The shop was clean and had a postive atmosphere. I loved my hair and was very impressed. read more

Let me start by saying this was my very first sew-in ever in life! And i really loved how the lovley lady at the front desk was so kind to me. She helped me figure out what length i needed (14 inches, not too long). She was kind enough to shampoo me and talk to me about the whole process, seeing that it was my first time. My stylest name was Jay. She wasn't much of a talker,but she got the job DONE! I belive it was the end of her day so she was a bit tired. BUt i really loved how FAST she was. Ms, Jay was moving, and it came out so perfect! I will be returning to Ms. Jay and the Spa next month! read more

i had a walk in for a wash and set it was $50 and my hair wasn't washed properly it was still dirty after the style and I got my hair rolled then flat ironed then cut which was botched asf looks like it was cut in layers and the style judged looked like I did it at home very puffy all for $50 read more

So I've been here before and got a long weave which was perfect. This past Saturday I was there and it was horrible. They posted a picture online of a natural cut . I showed my picture to Tracie. She said yes she could achieve the desired style. My hair looks nothing like the picture. I told her several times that it was not right. I was totally over charged because Tracie did my hair her way which was NOT what I wanted. If your going long hair then this is your place but if you want a short cut keep looking. read more

Davina did an excellent job!! My head didn't hurt and my hair looks awesome. I arrived at 7:15 am and I was done by 9:00 am. I purchased hair from the salon and it seems to be a good grade for the price. The only one thing is I think they should ask before taking video of the customers getting there hair done. Over all I will be back. read more

I cannot stand unprofessionalism! I made an appointment for 4pm and it's 5pm and my daughter is just getting seen by a stylist. Once I paid (which you have to pay first before you get your hair done) no one said anything to me no acknowledgement nothing! I've been here a few times but never had to wait this long and will not come here or recommend this place. It's a shame because I love to support these businesses but they disappoint me every time read more

I made an appointment over the phone and was advised to come into the salon for a consultation. After driving 3 hrs. I finally spoke to a very nice stlyst who helped me make a decision about the services I wanted. Only to be approached by a very unpleasant person seated at the entrance who informed me they could not provide me service or sell me any products. This was dispite me traveling 3 hrs, having an appointment and the potential to spend at least $600. Take my advice and Please Please Please Please take your hard earned money some where else. This place is a joke and less than professional. read more

The prices are pretty good, but they aren't too great with cutting. if your looking to do something as basic as a partial sew in then I would recommend read more

So this is not my first time at True Weave Spa the first time I went it was a really good experience loved my 2 no knots, but I overheard the girl that was doing my hair saying she was quitting. So the second time I went I wanted the same hair style but another girl was going to do it. I wont mention her name because she was very sweet. I guess she had never done natural hair because she didn't understand that you cant use a tiny comb to blow dry my hair I had to end up stopping her and telling her to please use a wide tooth comb. She ended up half drying my hair. She had so much trouble putting in the 2 braids that she had to ask for help at the end the top looked good but the braids were too skinny and there was loose hair poking out all over them. I tried again this time i got long cornrows and a girl named Queen did them they were perfect no complaints. I just got my hair done on sunday 4 no knots on each side that combine into 2 braids when i got there the girl that was supposed to do my hair wasn't there they called and she didnt answer. My appointment was at 1:00 I had to wait for the other girl to do them i sat in the chair at 3:45, and when I showed her the picture she looked scared and kept saying she didnt know if she could do them. She ended up giving me something close to what I wanted after redoing them because the first time she did them totally wrong. The braid are already loosening in the back and its only been 4 days. I dont know if I will be coming back and thats sad because the place is really chill and the girls are really nice. read more

I had worn my hair natural for the past six months and my hair had been at its healthiest until I booked the nightmare of my life. A so called stylist at trueweave destroyed my hair in less than 2 hours. What was supposed to be a simple blowout and flat iron, left me with sizzled, shedding and a serious case of depression. Ladies, we know how we feel about our hair, it's our crown and we wear it proudly. I consider myself a relatively reasonable person and went to the salon to speak with the manager who obviously lack customer service and resolution skills. She was quickly angered and blamed me for the demise of my once healthy mane. LADIES BE WARNED IF IT DOES NOT INVOLVE NEEDLE, THREAD AND SEWING DON'T GET IT DONE TO YOUR HAIR. THE YOUNG WOMEN ARE AMATEURS AT BEST. THEY LACK EXPERIENCE AND REFUSE TO TAKE CULPABILITY FOR THEIR ACTIONS. THE SALON IS ILL EQUIPPED OF PROFESSIONAL PRODUCTS REQUIRED BY THE STATE. BE WARNED!!! read more

I came here for box braids in the summer and they were amazing. Since then the lady that braided my hair in the summer quit and she's at another salon now, but I need to find out where she works now so that she can braid my hair, because I went there a few weeks ago to get my braids again, but they have a new person braiding hair and she frickin sucks! She clearly has little to no experience braiding hair because there are only like 15 braids in my head and most of them are unraveled at the ends and just completely jacked up. This salon has the nerve to make you pay before you even get your hair done, and when I came in summer the braids were only 75.00, but now they're 85.00 NOT worth it. My hair looks like something I could've done myself. screw this place it's trash. DO NOT waste your money here. read more

It was a horrible experience. I walked in around 1000 on Sarurday. There was a few people ahead of me. I asked the braider since my hair is so short would she be able to braid my hair she said yes. After waiting for about an hour or so I asked the front desk representative if they where going to braid another head any time soon? She said no, in about an half an hour. I then asked if I could run to the store a few doors down I would be about ten minutes or less she said fine. I came back with in that time frame and they had already taken two more people one who came in after me. Finally around 1200 I was called to the back to get braided. I asked if they were to be able to finish my hair by 1500 because I had to go to work and If she would be able to braid my hair all up and just do a complete weave. She replied yes it could be done by then but we need to leave some hair out the save time. I told the stylist that my weave didn't match my hair color. She said she could blend it. I said okay we and proceeded. The stylist took the whole three hours to complete my weave. This is not including washing my hair. They advised me after I wanted for about two that washing your hair is extra. The next day I realized that my leave out was way to much and that it did not blend at all with the weave also I had a big clump of weave at the side on my temple. The store name that was on my debit card statement was not coming up in the directory. This is because that wasn't the name of the store. Finally I found the name and number. I called and the rep said she would have the manager call me back. A day later still no return call. So I went in on my lunch break the manager had never got the message. She assigned another stylist to fix my hair later on that day. A week later I realized that my weave was not attached to my hair from the middle of the back of my head all the way down to neck. I could stick my fingers completely under the weave and it was not attached at all. The stylist said it should last a month or so. It hadn't even been three weeks. I am so angry and disappointed. read more

Ok, so after my bad experience the manager (Patrice) called me and offered to do my hair free of charge (except I had to purchase new hair). I was excited because after spending that much money ($180.00 not including the hair) and then be so dissatisfied that I took it out within the first week was really bothering me. I was a bit nervous, but because it was the manger I felt confident that she would do a good job. She was very professional and gave me a great consultation. She understood exactly what I was looking for and she delivered. The actual sew is was good, but the styling could have been better. I will take some of the blame for that because the hair I brought was not a good quality hair at all. I usually use Sensational hair and it has never done me wrong, but because Outre Premium (purple pack) had the ombre 1B/30 I was looking for, I went ahead and brought that instead. WORSE DECISION I COULD HAVE EVER MADE. This hair is so thin and it sheds really bad. I could have received better results with a cheap synthetic blend hair and that's sad. Overall it was not the best sew in I have ever had, but it of course was not the worst. I would revisit the shop and let her do my hair again if they did not have that $25 charge for bringing your own hair. I think that needs to be changed, but that is just my personal opinion. I really just wanted to update my review and let you the consumer know that I had an issue and it was rectified. read more

I got my hair done with while ago an it was a horrible experience the lady didn't know how to cut my hair an she used grease to try an straighten my hair so it would lay flat instead of hair oil, I just wouldn't recommend this place ever and for some reason they tried to use slick stick stuff on my leave out to make It lay flat an I was not ok with that. Just bad styling in general read more

I am highly disappointed and more so furious with the level of professionalism. They make you sign a death waiver basically stating that if your style sucks or is shi*** you won't get your money back. My sew in was so tight it ripped my hair from my scalp causing permanent scarring and damage to my follicles after TWO weeks of having it in. The back of my scalp was so loose and the braid were lifting up causing my hair to come out. The closure wasn't even laid correctly along the part it was laid over the braids creating a ripple effect. I will NEVER recommend this salon to anyone. After numerous trips to the dermatologist, the only thing they offered me was a free service ?! You really think I want to get my hair done there again after you caused significant, unbearable and embarrassing damage to my hair ?? Triflin. read more

if i could give less then a 1 i would. these ppl had a really bad attitude to begin with. i came in the salon and showed the manager a picture of the color what i wanted. she said it would be cheaper to buy my own color. weent next door to buy the color. came back to the salon and asked if the colors i bought would match the burgundy i wanted. she said yes and to send a picture of the color i wanted. came back to my appointment and the color came out a bright red. nothing like the picture. very unprofessional and overpriced. Tiffany did my sewin and did a great job. i asked the manager for a refund atleast for the horrible color they did and she offered me 25 in store credit. when i originally paid 390. and on top of that i had to go to a salon a few doors down to finish it and make the color that i actually wanted. DO NOT GET YOUR HAIR DONE HERE. i recently learned this salon is full of cosmetology STUDENTS they dont have licenses. read more

So I'm moving 14 hours away to another state and going on vacation so you can imagine how busy I am and how much money I've already spent but of course I can't go around looking like who shot John. I had ordered a wig ( Virgin human hair ) and it come in a little messed up . so I called ahead . I was told that they would be able to sew it on and fix it with no problem. She sew it on and you can see my real hair .... ugh . She clearly didn't know what she was doing . She put tape on my forehead lol no where near the wig and put white edge control on the hair that was showing .She curled my hair a whole different curl pattern then the back so it made the Wig look worse then what it actually was . So I had to go and spend more money for someone else to fix it . I don't recommend this salon to anyone. Over all terrible experience don't recommend this salon to anyone they don't know what they're doing read more