Gaby was very professional and friendly when I came in with my son! Love her focus and attention to…read moredetail! Will definitely keep coming here to see her!

My girlfriend recommended to try the eyelash extension service. I obliged and booked an…read moreappointment for Sunday 04/05/26 individual eyelash extension desiring the hybrid look at a cost of $150 and a buddy package providing a luxury facial and massage for a cost of $270.00. Each service had a separate 18% gratuity which is removed if you tip the technician in cash. I expected a high-end professional experience, unfortunately what we received fell far below that standard. We ultimately spent a significant amount of money on very basic services that were advertised as luxury. EYELASH- I booked eyelash service that was advertised and explained to me by the intake receptionist as individual eyelash extensions, instead I was given clusters or fans as the owner prefers to call them. This is misleading and not what I paid for. Individual lash extension as I have had in the past are typically applied one extension per natural eyelash, not clusters or fans. What I received was not consistent with standard and similar cluster services can be found at basic nail salon for less than half the cost that I paid. The glue adhesive hardened to the point that I had to remove the lashes within two days of my service. This reflects poor technique, improper sequencing of services and lack of care. FACIAL- there was no consultation-no discussion of my skin type, concerns or goals. The process was not explained during the service, including products being used or recommended and there was no proper exfoliation, which is a basic step in any facial. Although very polite, I felt my aesthetician was either a student or an amateur that had just graduated. My facial was performed immediately after my eyelash extensions, and the way this was handled was very concerning. The esthetician placed loose, swim type goggles over my eyes that did not properly protect the lashes from the facial steam which I believe caused some of the lash clusters to fall out the next day. MASSAGE- The massage was decent, but very basic, we were provided with a choice of two scent oils to use. One was very pleasant, the other putrid to my senses. A luxury salon should offer more than one scent of oil to choose from. There was no variation in f technique or enhancements. The glute massage was received through the blanket used to keep me covered and warm, which felt impersonal and not in line with a luxury service or experience. The most concerning event was how my feedback was handled. The owner (Ivy) performed my eyelash service, when I reached out to her to discuss my concerns, our conversation became tense and dismissive. It took significant effort just to get her to acknowledge any accountability. Instead of addressing my concerns professionally, she became defensive, state she "felt" disrespected and focused on explaining her training, how long she has been in the business and the details of each eyelash service (i, e, classic, hybrid, dramatic) that should have been explained on the menu or when I requested this information from the intake agent before I booked my appointment. She was adamant that they did not provide refunds, but she offered me the option to return to the salon for her to correct my eyelashes or 50% refund of what I paid. At this point the conversation has escalated to the extent that we were unable to fully discuss or resolve the concerns with the facial and massage. She gave me a story of how tired she was, how she didn't have time to continue the conversation. I asked when a better time would be, she stated she didn't have time, she was booked and busy and that she had a family and a home to go to. Like, really, we all are professional women and have the same responsibilities. DEFLECTION. She eventually conceded to the following Wednesday to follow-up. I eventually conceded to 50% refund plus the gratuity which I am still waiting to receive. Please note how she does not address any of the bad reviews, this is also a sign of no accountability.

Beautiful brows as always. I've been coming here since I moved to Virginia about two years ago…read more Space is always neat and tidy when walking in & service has always been prompt and perfect. Love this place!

During my last visit, they were located in the Aragona Village shopping area but were in…read morepreparation to relocate. There is a location within Lynnhaven Mall if you're closer to that location. The ladies who work here are polite, yet very reserved. Not a lot of chit chat going on. They do acknowledge you as a returning customer and try to get to know you and what services you gravitate towards. Communication is imperative if you don't want your brows done they want them. Speak up before she begins and tell them what look you're trying to achieve. On the weekends, it can be busier. I've always walked in but if you are having multiple areas threaded, you should discuss an appointment to avoid waiting. Without an appointment, you kinda just sit and wait and try to figure out who's next based on when someone arrived. There are males that come here and receive threading services. So if you're looking to get rid of or accentuate your unibrow, they can help with that. If you're new, ask for a punch card and bring it with you on your visits. After a few visits you can redeem for a free brow threading. Cash, credit card and contactless pay are supported here. I'm unsure if there is a restroom open to customers, I've never been there that long that I needed it. I would return here for threading services.

Really clean and organized nail salon. They practice really safe and professional standards from…read morewhat I could tell. I had a really excellent time and my nail set did not take a very very long time either. Something I really appreciate.

Ok place! Very clean, short wait, they offer drinks. They did a great Pedicure. It was very…read moreoverpriced..probably won't be back..

Love it, warm and friendly and professional. The different…read morecolors and styles along with the exotic spa treatments for the feet. makes it feel like home.

This has been my nail place for the past 8 years. They are always consistent and take their time…read more I'm always pleased with their services. It's very relaxing atmosphere, the salon is very clean.

Shape of nails was not as expected, the place was pretty dirty, would not come back :/read more

I stopped in yesterday to ask about prices and availability. I made an appointment for today and…read morerandomly ended up with Jack for my pedicure and Ana for my dip manicure. Both did an awesome job. (The last place I went said they knew how to do dip, but clearly did not...) MK is small and a little run-down, but it's the first place I've ever gone that doesn't feel like a factory trying to get as many people in and out as quickly as possible. Both techs were friendly and paid attention to detail. The best part is, the prices were very reasonable (lower than average) and the place is convenient to get to.

Excellent service / beautiful wash/ cut/ & styling! I look forward to returning Thank You Eneida!read more

I've been coming to Alaida since 2015 to get my Brazilian was every month and she is extremely…read moreprofessional, funny, and sweet. I also got my hair done there as well for a gfs wedding and it turned out white beautiful. I see there is a redemption code for haircut and highlights. I may have to take advantage of that.

I have been getting my nails done here for over 10 years. Tracey is my nail tech and she is…read moreawesome!!! She's always accommodating my schedule! I love the shop and I love the warmth you feel when you're being pampered. I recommend this nail shop to my friends and family!!!

Service with a smile!!! Very friendly and exceptional and did exactly what my daughter asked for…read morewith her nails for hoco!!!

I won't call the employee by name but I've been getting my brows done there about 2 years and this…read moreemployee has fallen off. No effort and gave me two different eyebrows. However, they still charged me. I didn't argue about it, I just paid. I'm over it and will not be back. Sending a review to warn others because it's gotten that bad.

I went to their old location in Pembroke for years and then I moved 2 years ago. I was back in town…read morevisiting and found out they're in Lynnhaven and I had to get my brows done. Its located inside the mall next to Dillards/by the restrooms. I think the person who was doing my brows was newer, but the other employee that was there looked familiar. My brows were done quickly and the shape is perfect. I'll always recommend them!