DFN technicians try to make you feel as stupid as possible even when it isn't your fault. They…read moretalk down to you even trouble shooting and ALWAYS 100% of the time tell you it's not their fault. Don't get them if you have a choice. Go with anyone BUT them!

Douglas Fastnet. Inept. I mean they know nothing about…read moreinternet or phones. Need support? Call Charter. I hate Charter their product is crap. DFN has great product. But they are poorly trained. Support must be fresh out of college. They know basically nothing. They read off basics that tell me they are uneducated and should not be working in support. They get a 1 star. Because every single time I call. They act stoned, like now idea what they sell you. BAD BAD SERVICE. They came from Megabytes which makes sense as that place was a security risk the day it opened. DFN is safe, but horrible support.

Thank you for being so helpful today, Tim! The customer service I experienced was the best! Speedy,…read moreprofessional and courteous.

I had to replace my phone and my customer service rep Tim went above and beyond to make sure that…read moremy new phone exchange from my iPhone 15 to iPhone 17 went as smooth as possible. However there seemed to be several miscommunications and errors made on the part of T-Mobile themselves and NOT the CSR Tim. I appreciated his direct communication with T-Mobile and making sure that the mistakes made on their end during the transaction were not an inconvenience to me. Even though the entire process took over 3 hours and even into the following day, Tim continued to deal with T-Mobile on the back end while making sure that I left the store that day with a functioning phone and he shouldered the entire transaction for me which I appreciated. I wanted to give 5 stars but I just couldn't due to the lengthy hassle caused entirely by T-Mobile themselves. I'm grateful for Tim's take-charge attitude and professionalism he maintained while dealing with difficult reps on T-Mobile's end. It's hard to find service like that these days and I wanted to make sure his 5 stars service was acknowledged. Thank you so much!!

I ABSOLUTELY HATE T MOBILE!!! ZERO STARS!!!…read moreNo cell svc in town or on I-5. Bought my s25 and galaxy buds pro 3 right here at the same store in roseburg. Find my device tells me constantly that they are 3 blocks away even when sitting on the back of the phone. GPS is super spotty. Maps is totally unreliable. Barely have service at my house in city limits. Internet super spotty. Wifi spotty. IMPOSSIBLE TO SPEAK TO A HUMAN. LONG LONG LONG WAITS IN THE LOBBY. DEPRESSING BORING LOBBY AND DISMAL EMPLOYEES THAT CREATE A FUNERAL HOME ATMOSPHERE.. As far as I'm concerned, I'm done paying hundreds of dollars for scammy rip offs from companies that sell services they either cannot or will not provide. That's fraud in my book... I'm also sick of the weekly updates that jam up MY PHONE That I paid for with their crappy games, spyware, and bloatware that I have to go through and delete. That's like buying a car and the dealership decides who your passengers are. EFF that!!, They can send me to collections, I ain't paying them a penny more! I'll save a bundle getting burner phones.. ** edit, truthfully I do have svc in town it just sux a lot.

There was a long line in the store. There were 3 associates working. Each customer was taking a…read morelong time with each associate. I walked into the store and found exactly what I wanted to purchase. I waited for about 10 minutes. When one of the associates was finished with a customer, I asked if I could purchase the item quickly so I could go. In a gruff voice he said, "You have to wait in line." I left the item and walked out. Common sense would dictate if this is a regular occurrence, then you might want to have a self-service check out so people don't need to wait in a long line needlessly. You have people wanting to give you money for an item that takes a couple minutes to complete. This is basic retail philosophy. This store works more like the DMV than a retail business. Why would anyone want to give this company money for very poor and antagonistic customer service.

Upgraded my phone and was never told what my monthly payment would be, upgraded me to a larger plan…read morewithout my permission, and cancelled my phone protection plan. The guy was that helped me acted like he was above me and he didn't know I just sold phone recently and I answered my own questions after he couldn't. If I could pay the same price anywhere else I would transfer in a second.

BUYER BEWARE ESPECIALLY SENIOR CITIZENS: The Roseburg Mgr changed my plan which tripled my costs &…read moreeven charged me for a 1st line activation fee even though I have been a customer for over 7 years without my knowledge or consent when I purchased a new Samsung A14 phone on 25 July 2023. I contacted MetroPCS customer service & they reversed all the charges & lowered my phone plan so that I would not cancel my plan. The Mgr told me that my phone came with a charger, but it did not. I went back to the store the next day thinking the charger was left out of the box but was told by the same manager that Samsung phones do not come with chargers and so I bought a Super Charger which is a dud because it takes between 3 to 4 hours to charge the phone fully. When I bought the charger the top portion of my receipt is printed in English, but the lower half of my receipt was in Spanish. I asked the manager what the return policy was on phones & accessories & he told me 30 days; however, it is really 14 days which I found out when I tried to return the charger. There are no signs posted in the stores stating the Return Policy is 14 days. The manager would not take back the charger & so I asked him to call his manager which he did & Maria the Regional Manager told me that the return policy is clearly stated on the bottom of my receipt. I told her that the bottom half of the receipt was in Spanish & that I do not read, write or understand Spanish to know that it says on the bottom of the receipt that the return policy is 14 days because the Manager verbally told me 30 days. She rudely stated she would not refund or exchange my charger because the MetroPCS store that sells the phones & accessories is privately owned & has nothing to do with MetroPCS. I contacted MetroPCS customer service who tried to help me with the return but there is nothing they could do because they cannot help you with the phone or accessories you buy, they can only assist you when the Roseburg manager switches' your phone plan without your knowledge. After the Roseburg manager sold me my phone, he did not help me set it up because he had to take a cigarette break.

Not thorough in addressing concerns. Lack of communication. No record of work done, and ignored…read morephone calls.

From the owner: Systech Consulting is the regions leading Managed IT Services provider serving businesses of all…read moretypes and sizes. Experts in Managed IT Services, Cyber Security, Professional IT Services, Software Development, Voice Services and Structured Cabling.