I disagree with the negative comments. I have never had any real problems with our service. Our lawn looks great and we missed one treatment and I knew that the treatments were working because I started to see random weeds pop up. After another treatment they were gone within a week or 2. Taking care of your lawn is more then just treatments. It takes a variety of things to keep it looking great, perhaps that needs to be considered as well. I found that keeping the grass well irrigated makes a huge difference in my opinion. read more

We've had True Green for 2 yrs going on our third summer. We've had to call them back repeatedly. A couple weeks ago, we're sitting on the porch, a rep from True Green walked up and said, "I notice your yard has a lot of weeds. Do you use a lawn care company now?" So, there's a recommendation directly from True Green. We canceled the service, needless to say. read more

We paid to have new sod for our yard. It looked beautiful. We made the mistake to hire TrueGreen and I should have read reviews on all of social media first. They have been serving our yard for 10 months. I have had complaints along the way and I was always told just wait it will be better. It is now full of weeds and looks terrible. They have taken my money and ruined the new sod. Please do your homework and do not use this company. They do not treat for what is actually going on in our region and will ruin your yard. There are other locally owned companies that actually treat and consider what the weather is doing locally and what your yard needs. Do your homework and be smart otherwise they will take your money and ruin it. read more

I wish my wife had looked up this website prior to paying for this service in advance. We initially observed a young kid making two swipes across our large front yard and in the truck he went missing our back yard too. We have had to constantly complain about the service. We call this local number and so far we have reached Pennsylvania, Maryland, Florida, an out of the country operator, and one other location. For 9 days I have called trying to cancel and get our money back. Do you think anyone cares to call us back or view this ugly lawn? Crickets! You cannot get past this call service, and one cannot get the same customer service person twice...a real scam service. The guarantee on their literature is a joke. They have an honest looking middle aged white man on the front, and they send these young kids out to do the job. (I question if they do anything...judge for yourself viewing the pictures after 6 months) Stay away from this company and do not pay for any lawn service in advance. We are SOL, friends. read more

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Not even worth 1 Star. "NOT GOOD" would be a complement!! Absolutely has to be the "WORST" lawn care company in the area. If your looking for total customer "NO" service then Tru Greens local manager "GREG" is your guy!!!! They'll come out, over spray and burn your lawn leaving your hill side looking like a creek bed!! You'll never get past their customer service phone people plus you'll enjoy email after email promising that "GREG" will call you, which he never will. Definitely take your money elsewhere!! TruGreen sucks!!! read more

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We signed up with Trugreen last fall because it was more economical than our previous lawn treatment company. That was a huge mistake. In May the technician sprayed our fescue lawn with the wrong chemicals and killed the entire lawn. It took 4 months to get a plan in place from Trugreen to 'fix' it. However, they refuse to resod the lawn because they want to be more 'economical' (the words of the branch manager). They are choosing to overseed it instead of fixing it with sod. It took us 6 seasons of aerating and overseeding our lawn to get it looking like nice lush sod, and they ruined it all in one application. Then to add insult to injury, they did not refund me for the services and then refused to return our lawn to how it looked before they ruined it. I have cancelled my service and will never return to Trugreen ever again. read more

TruGreen Lawn Care - Our fescue lawn that Trugreen ruined - Tree Services Near Me - Acworth, Georgia

I hired Tru Green to eliminate weeds in my yard. The application caused chemical burns which lead to over 20 bald spots in my yard.

I was in shock listening this morning to the customer service rep from True green and my husband today. Late year he asked to speak to a manger they have it noted and the lady remembered my husband calling to complain. Yet no manager ever called. The issue is weeds, no fertilizer is being put down when it needs to be. The product they claim is fertilizer is not. We have weeds all over the yard. I called back to the call center, as THEY DO NOT HAVE AN OFFICE IN GEORGIA. I spoke to the lady who offered me all kinds of concessions to keep the service. I said just cancel it. She asked me a question, to which I replied do you have my records in front of you? she said yes. Ok read the notes. you can answer your own question. I said what good is note taking if none of you read the notes. She said is there anything else she could do for me. I said have the owner call me, not a manger an owner. I cant do that. I am a 35 year old business and when you come to my location you can talk to either me or my husband. To my point just because you slap stickers on a truck doesn't make you a business. True Green has no accountability for what they do. They have horrible customer service. Save your money, time and most importantly your yard. Go elsewhere. read more

Horrible, Horrible, Horrible. I used to have TrueGreen and cancelled several years ago because after several years with them, I ended up with more weeds in my lawn than when i started using them. I swapped to Northwest and my lawn improved dramatically over the course of the next 2 years, until Northwest got out of the lawn maintenance service and sold my service to, yup, you guessed it, TrueGreen! I now have more weeds than bermuda in my lawn since they did not put down any pre-emergent. During my last normal service, they put down fertilizer, lime, pre-emergent, and a herbicide. The ticket stated that I should see the weeds discolor and decline in 14-21 days. The ticket stated that the herbicide targets Annual broadleaf weeds, clover, dandelion, and wild carrot. After 22 days, the weeds were larger and more wide spread. I identified them as Poa Annua. I called to let them know that the herbicide had had no effect and told them what weed I had. I asked that they poison my weeds because they are getting out of control. They wet up a ticket for the following week and no one showed. I called on Friday of that following week and stated that no one showed, so they set up a call for the following Wednesday,. The technician came out and put out MORE pre-emergent and more lime, but no poison. The service ticket states that this product is good for Chickweed, Dandelion, and Henbit, but states nothing for Poa! I called and told them to put down Poison not Pre-emergent, so they came back 2 days later and put down MORE PRE-EMERGENT and MORE LIME, but NO POISON for the Poa. At this point, not only do I have more weeds than lawn, but I am worried that so much lime will burn my Bermuda Grass that is just now trying to green up. Save your money, these folks are inept or just don't care!!! read more

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Horrible customer service. Can't get past the call center to a local branch. They burned part of my lawn and some of my bushes now have the browning and different colors. All the weeds are growing back. The tech who came today explained their mistakes and said that the pre emergent they routinely spray must have drifted on the bushes and was used in lower temperatures than it should have been. He then tried to sell me on their shrub and tree service. I'm canceling my service. What a waste of money. read more

My grass looked better before trugreen started working on my yard . The mistake I made was to pay the full amount when I signed the contract otherwise I would not have paid them and I would have canceled my account. They would show up every month when no one is home and stick a little sign on my yard showing they were there . The weeds in my yards are still there and I paid them over 200 dollars for aeration but I still have bold patches all over my yard. I never use them again . They are such a scam . read more

Absolutely terrible customer service. After years of using them, our lawn is completely dead. Zero grass left to speak of. Have called and asked for a manager to come out and evaluate several times with no response. See pics for proof. read more

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True Green really messed up our Lawn, I'm so angry, all of our grass is burnt and we have the worst yard in the neighborhood. My Lawn was pretty I just thought we would get a treatment to make it thicker but now we Don't have grass, I really don't want to give a one star. read more

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I hate this merger. I LOVED Northwest. I have called in at least 4 times and submitted bank statements showing I do not owe a bill from October 2023. I was enrolled in automatic billing with NW and was charged monthly for service. I was charged as always for the months of Sept 23, Oct 23, and Nov 23. This invoice was already paid and no one at Trugreen seems to be able to figure it out but yet your billing department calls me once a week and each person I speak to acts as if there are no notes. Get it together. Stop stalking me for something that was paid and which I provided documentation for. Its insane that you all do a merger and can't get the accounting straight. One ,ore call about my balance and I will take my business elsewhere. Follow up: Received a call that my account would be credited. Only to have their Collector-GANG call me the very next day.....credit was applied to a bill I already paid. These people cant get it together. I am done. read more

I'd give them a 0 if I can. ITS A SCAM. They clearly told me that after getting their service done, the weeds will die and if I see any weeds, give them a call and they'll come back for another service round for free and will do so till the weeds are dead. WELL THAT WAS A LIE! I got 4/5 services done (some were sneakily added to my schedule without my approval and I had to pay extra) and after all that.. WEEDS ARE STILL THERE! They came for an end of year service in DEC saying that after this service, when the grass grows again in Aprilish, you won't see any weeds. WELL THAT WAS A LIE! It's April now and I called them to inform them that weed is still growing and id like them to do another free service round but they're all like OH YOYR LAST ROUND WAS IN DEC SO ITS BEEN MORE THAN 14 DAYS AND WE CANT SERVICE THAT FOR FREE. Guys... this is a scam DO NOT USE THIER SERICE read more

I've had it! I'm dumping their service after many years. I'm tired of the lack of the technicians doing their job right. If I performed in this manner, I'd be fired! I've had several times in the last year where the service was done poorly, once immediately before a serious rain storm, and now I'm billed and no one even shows up. I call to complain and nothing... Not to mention the weeds that still pop up. Bye!!! read more

This company is a scam. I was very dissatisfied with an aeration service I received last year. I did not sign up for any aeration subscription and would never use TruGreen again after their machine damaged my property. Additionally, I would never schedule an aeration in July during a heat wave. Despite this, I was charged for aeration and told the technician completed the work and knocked on my door. I have cameras and would have seen them, plus my spouse works from home, and no one came by. I do not recommend their services and am appalled by their sketchy business practices. Do not use them. read more

You're Fired. Trugreen started out okay but overtime the service has has constantly declined. I truly don't think their technicians don't understand how to treat lawns. It's either overkill or under on treatments. When it overkill as in too much weed spray to control growth you lawn will brown out for weeks. read more

The inexperienced techs who ruin your lawn is one thing; but the customer service and inability to reach anyone when needed is beyond excusable. I've never been so disgusted with a company in all my life than I am right now with TruGreen. read more

TruGreen Lawn Care - The burn runs all the way around to the other side of the house. The front yard is also damaged. - Tree Services Near Me - Acworth, Georgia

I have had Trugreen service for about 4, years and I don't know what happened in the last year but the service has gone from good to poor. The say they came but did not. Yard looks worse than people who don't have any weed control service. They don't give notice when they are coming so I can unlock my back gate. Their communication is poor and their billing practices even worse. Cancelled on Friday and they refunded my contract amount but then billed me on Saturday for a treatment they never performed. Done with them read more

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Very bad experience with this company. Initially when they called they have mentioned 1st service for $16 and during that 1st month I got the bill of $48 which is like they are deceiving customers and telling something on call and doing something different on the account. Also the Lawn service was not good they didnot mention anything about my lawan and just said will need lime treatment and will get back in 1 or 2 days. But no one called or even bothered to check how was the first service and ask for any feedback. Very disappointing and called customer service to get this cancelled immediately. Never trust or believe the people who are calling you as they tell anything to promote and add a account. Stay away from this company. read more

They don't show up when scheduled and nothing was accomplished. Ttugreen told us we'd have grass, and we have mud.

HORRIBLE SERVICE!! They are beyond awful and if you have any issues - there is no local number to call. You have to chat or speak with a robot or get transferred to an international call center. Odd that they call me nonstop and try to up-sell me on additional services but when I have any issues, they can not be contacted!!! They pride themselves on being superior - act like it!!! They charge a premium price and the service is so frustrating! They came for my annual re-seed and aeration on my Fescue grass- and aerated the WRONG Bermuda grass yard and laid no seed! Everyday they say they are going to come and do the correct yard but always email and say they can't make it. Today they finally showed up and the guy says it's a two man job and he can't do it until 4 days from now! They've been doing this same yard for three years! How do you not know that you need a second guy? By the way - the second guy is supposedly because there is three small steps to a lower level in the yard that he says he can't do by himself. Ugh!!! read more

Our service this year in Woodstock, GA was horrible. We've had to call customer service multiple times due to poor quality. The most recent application left our lawn with large patches and stripes where there was obviously no fertilizer applied. We've had their service for many years and the quality has decline dramatically so we finally had to cancel. read more

Trugreen FAILS AGAIN!!! First it has been over one month since my lawn was fertilized. So I had to call last week to schedule to have my lawn fertilized and also scheduled for my PH treatment. Since that STILL HAS NOT BEEN DONE EITHER! The fertilization was scheduled for today (060121), and guess what. Trugreen NEVER SHOWED UP AGAIN. Even though I received the recording saying they were coming today. I NEVER received a call, an email update or anything. The Trugreen website STILL EVEN SAYS IT'S SCHEDULED FOR TODAY! Trugreen is COMPLETELY AND ABSOLUTELY USELESS!!!! I also received a message today saying the PH is going to be done tomorrow. We will see if that even happens. Trugreen is the most UNRELIABLE AND HORRIBLE lawn company I have ever had the disappointment of working with. HORRIBLE!!! If I could rate them -100 I would because they are USELESS!!! All I ever hear from Trugreen, including management is excuse after excuse after excuse! read more

They killed a big portion in my backyard and refused to repair it read more

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We have had Trugreen for several years. First year my lawn looked great. Second year, I was out pulling weeds., Third year they burned my lawn over the winter. This year, I have more weeds than I can pull! This is for the Austell GA office. They say they will show up but they don't! I am done! Don't use them if you are in the Austell, GA region! Hire someone else! read more

I completed an online quote and when I called in the rep was very rude and cocky and said "there is no way" when I gave him the quoted amount. I asked if they would send someone to measure in person since the prices were so different and he said they don't do that. I feel like he could have handled the call and my concerns a little better. I'm so tired of being talked down to by men in the service industry! read more

I had called last month with concerns on my yard.  They stated they would apply potush which they did and it was worse.  I almost don't have any grass anymore and afraid for them to do any more treatments cause it is so bad.  I was told last year I would see improvements which I did but has been worse then ever this year. read more

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Stay away!!!! This company Lies! I do not want to use anything that is toxic to pollinators and agreed to a pollinator safe treatment. When the tech came out he told me it wasn't pollinator safe. So after going round and round I gave them a chance with the lawn only and not my trees and shrubs. Then I get a call telling me that they can care for my trees and shrubs without the insecticide. I agree and pay them. The tech came today and sprayed nearly 108 gallons of poison on my trees and shrubs. The chemicals he used is highly toxic to honey bees. Worst part is there are bee hive boxes sitting in my yard and he sprayed anyway without inquiring if there were live hives. This business is a complete disaster and they are not honest. I've canceled all services. How dare they come into my yard and spray that crap! read more

I tried trugreen for one year, I paid top dollar so my lawn wouldn't be the worst in the neighborhood. Instead I had out of control weeds, and when I called trugreen to come out, they gave me excuse after excuse why my lawn needed time to adust and respond to thr chemicals. Meanwhile I LITERALLY spent 4+ hours a DAY pulling THOUSANDS of weeds in JANUARY, while my neighbors laugh at me. I wish I never gave trugreen my money, I would have been better off supporting my local small bussiness instead or not having any servie done at all. Try some other company first, because trugreen will absolutely not honor their promise to come out and treat until satisfied. I was truly embarressed everytime they left their little comapany sign on my property. Thanks for nothing. read more

My experience with TRUgreen had been HORRIFIC. I say that because I'm not even a customer, I'm a mistake they made. One of their techs treated my yard, but as I said I'm not their customer, they did the wrong yard. Problem was my ACTUAL lawn care company treated it just 2 days prior the the TRUgreen debacle. They killed my beautiful fescue backyard, broke a landscape light in the front yard, and almost killed my Bermuda up front. I have a whole home surveillance system had had the Truck, Tech, and the whole visit on camera. I called their corporate number, emailed with Meagan K on 6/16, 6/23, 6/25 , 8/18, and 10/8. I called again and spoke to a different rep in Tampa I think, she assured me the " Regional " would contact me that day. Nothing. "Steve" 770-870-4154 ,came by after my initial correspondence with Meagan, but never followed up, never aerated and seeded as promised, and my yard completed died and filled with weeds for the last 4 1/2 months. I stopped a tech treating a neighbors yard and he took pictures and talked to his boss, Malcom 404-476-0432 . I called and texted Malcom for a conversation, nothing. Since they want to be the worst company they can be, I've decided to share my story to prevent them from being able to take advantage of anyone, because if they can't even fix a completely obvious screw up and not take it seriously I will dedicate my immediate future to writing a ZERO STAR review every place I can find. Jeremiah Vincent read more

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trugreen is tru BS! I do not recommend for anyone who cares about their grass or their money. what a complete waste of time. my yard looks the exact same as it did but with more weeds. I was told by them that they will treat the weeds and not to use the store bought weed killer. so I have a crappy lawn with more weeds than before. read more

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I responded to a flyer in the mail. After advising the agent of my choice and payment plan, he proceeded to charge the full cost on my card. That was remedied quickly and the payment plan was initiated a few days later. First visit-: The technician shows up in a red hoodie fully covered up, no indication of what company he was with, apparently he was new and did not have a uniform yet. The other technician with him was pleasant and offered the explanation. My explanation at the onset was that I had a weedy mess for a yard, so I was surprised that they were surprised. In spite of all that they did their "lime" application. I was then advised that someone would be by shortly to tend to the weeds. I was promptly charged $62.00. Second visit. Their tech pulled up to my gate barely sprayed my front yard and left. The backyard? Nothing. I watch the entire thing from work on my home camera. He was gone in less than 10 minutes. It took more time for him to write his invoice and walk to my front door and leave it. The invoice stated he sprayed my entire lawn area. For 62.00 an application, I expected just that. After that, I was no longer interested in being your customer. You have great flyers, extremely polite and pleasant phone reps, now you need to work on the lawn servicing and the people providing that service. read more

I was looking to sign up for service monthly. I spoke with Charles, who guaranteed I will not be charged until service day. I gave my card number and was hung up on, I check my account and see a yearly charge of 455.00. Completely disgusted with this company for this fraudulent activity. DO NOT DO BUSSINESS WITH THESE PEOPLE. read more

I paid 1 year in advance for TruGreen to get my lawn healthier. I also paid for aeration and reseeding. They broke and chipped several rock steps while moving the aerating machine into the backyard (which I had to replace). I didn't want any excuse for not giving the treatment enough time. Well, one year later, I don't see any difference. Time for renewal came up, and I said no thank you. Customer rep gave me an attitude and now I'm even questioning how this company is still around. Bad product AND bad service, and company is still in business? It can only be explained by their hellacious marketing strategies. At least, that's my take. Stay away. read more

If I could give a lower score I would. Lied and say they were on my property working and then sent a text saying they were done and still were not at my property. This place is a joke with no communication and horrible customer service. Just a high pressure sales play form and then no customer service. stay away. stay away. read more

Branch # 5772. This is easily the worst service company I have ever worked with. From the very beginning, they only applied treatment to our front yard. When I called to notify them, the tech tried arguing with me about it when he showed up to reapply. I gave them the benefit of the doubt and kept the service going. The very next service date, the invoice stated they used a granule-based application. Security cameras showed no service tech in the backyard and no evidence of granules in either front or back. It also states they used 9K sqft worth and my yard is max 4500 sqft. I'm assuming the invoice isn't accurate at this point. I finally had enough and called to cancel the service. Per their cancellation policy "Be sure to request and receive a cancellation number." When I requested said number from the customer service rep, I was told they don't have those and I'll receive an email. I request to talk to a manager and was told I could get a call back in 24 hrs. Don't use these people. read more

If you want no grass in your yard, hire TruGreen. In 2021 a Trugreen team member sprayed my lawn with the incorrect product. Killing the whole yard. The product made it to where we could not seed after as the dirt was contaminated. The regional manager came and apologized, promising to make it right in the spring. 2 weeks before my spring seeding by TruGreen, a technician sprayed another product that inhibits seed from germinating. So alas, still no grass. I cannot get the regional manager to come to my house or call me back. So I am stuck with a mud pit. There is no number to call someone locally. Before Trugreen I had grass with a violet problem. Now I have no Grass. read more

TruGreen Lawn Care - Tree Services Near Me - Acworth, Georgia

Recent application of fertilizer resulted in yellow-green stripes, missed eroded areas. My lawn looks ridiculous now. Is it how Trugreen supposed to apply fertilizer? By lines or cover the entire area of the lawn? Had to call them twice, no one answered my question how the fertilizer is supposed to be applied, but regardless my lawn looks like lines of green grass with yellow areas in between, following the guy's walking with the spray hose. I have requested to repeat the service and asked for details how this is supposed to be done. Waiting.. read more

TruGreen Lawn Care - Tree Services Near Me - Acworth, Georgia

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