On July 5, driving home to Amarillo, TX from Birmingham, our car broke down just before Mooreville…read more We began calling mechanics & Josh Roberts, owner of Heroes Auto Repair, answered. We managed to get our car to a gas station; Josh met us there. After clearing the computer codes, we were able to drive the half-mile to Josh's shop. He narrowed down the issue to a single solenoid in the transmission, but no parts store in town had the part. We asked if we needed to tow the car to the dealership & let them handle the repairs; Josh was confident he could get the part from the local Chevy dealership the next morning & get us on the road by the afternoon. He was truly our "hero." We rented a car & got a hotel for the night. Come Sat. morning, I discovered the Chevy service center was closed. I texted Josh asking if he would still be able to get the part even though they were closed; he said yes. My wife & I explored Tupelo, MS while we waited. At 1pm, I texted Josh asking the status, as we needed to figure out our plan because the rental car was due back in a few hours; he said the car would be ready in time. At 2:30pm, he called & said he wasn't able to get the part, but Chevy recommended flushing the transmission. When this didn't work, he called part stores in Memphis & found an O'Reilly's who had the part & asked if we would drive to pick it up; we immediately headed that way. I felt I needed to call the O'Reilly's to verify; they didn't have the part. Obviously, we were going to have to leave our car for a week. Josh was confident that he would have the part by Tues. & have the car repaired by the middle of the week, allowing us to return the following weekend. We rented a car & returned home. I called Josh Tuesday to find that the part didn't arrive as expected, but would be there the next day. I made it clear I needed him to keep me posted, as the status would dictate what plans would be, including which vehicle we brought with us. Come Wed, all my texts & calls went unanswered. I called again Thursday morning, with no answer; so my father-in-law decided to try calling. After 4 unsuccessful calls, he called the Sheriff asking for a wellness check (yes...I thought that was funny too); it was confirmed that Josh was at Heroes Auto Repair. Finally, Josh answered my call: "I am putting it back together right now & you'll be able to pick it up on Sat. after I've had the chance to test it." We left bright & early from Arkansas (staying w/ family) on Sat. morning. Upon arrival at Heroes at 10:30am, Josh said, "I really think you need to tow it to the dealership & let them do the repairs." He continued to say he wasn't going to charge me for the work he had done. We began calling tow trucks & dealerships to get the car out of there. Josh returned the keys to me when I asked him, "I need to know something...WHY did you tell me that the car was going to be ready if you didn't do anything to it?" Josh began feeding me a bunch of crap about how busy he was w/ other customers & all the things going on in his PERSONAL LIFE. To save you the details, I let into Josh pretty harshly...asking why he lied to me all week long, when he knew I had to drive 860 miles (one-way); had I known the car wouldn't be fixed I could have brought another car to tow with. He never addressed why he lied to me, but only reiterated his personal problems & that he isn't charging me for the work he did. At that point my wife made me step away & insisted we pay for the work Josh did; asking how much he was out, Josh said he was only out the transmission fluid for the flush. WHAT?! He NEVER got the part that he told me was in the car that would be ready on Saturday! Luckily, the tow truck arrived before I could strangle him. The rest of the story is irrelevant to this review. Our car is still in Mississippi. Josh Roberts, owner & mechanic at Heroes Auto Repair, is a lying weasel who lacks people skills & integrity, and can't separate his personal life from his business. All I expected was TRUTH.

From the owner: auto repair in tupeloread more

I needed a tow and went thru AAA, and I was so happy with the service I received. Their driver,…read moreMichael, gave me outstanding service. I needed to be towed from near Sherman to Oxford, and not only was he very proficient in the task, but it was a pleasure riding with him as we took care of the tow. Thanks for great service!

Absolutely horrible company. They tried to charge me double their rates and refuse to show me how…read moremuch it cost per day to store. Had to talk to the owner to get everything fixed which took a 20 minute wait on hold. They are nothing but racist it's unbelievable how they treated the people that I sent to pick up my truck and my daughter who had broke down on the highway. I am a Caucasian white boy from Memphis Tennessee who married are young Dominican lady and had a child. Just because my daughter looks Latin they treated her like a black person normally gets treated in that area. I strongly suggest not to go there they will do nothing but rip you off and treat you poorly. My only regret is that there are not negative stars to give this company!

I have used Tom's Automotive for my car needs for years. I have many friends who have used Tom's…read moreAutomotive for decades. I noticed a few low scores in ratings. Following my reading of these reviews, I detected a similar observation. Tom's was NOT in the wrong. Frequently, when people have repair needs requiring repair experts attention, the infrequent customer might have no idea of how a repair shop functions. Yes, prices today are high for everything. I have found that Tom's service is impeccable. They have always informed me prior to repair, regarding work needed. My service requests have all been fulfilled to my complete knowledge & satisfaction. Tom's Automotive is my 1st choice in any repair needs!

Waited for a tow truck from 2:30p- 8:30 pm. Estimate was max 2 hours. Couldn't get anyone on the…read morephone. Trackers said someone was coming. Waited patiently. I don't know what was worse, needing a tow or dealing with Tom's. To make matter worse when I finally got someone on the line after 30 minutes @ 6:54pm on 4/21/26 and got an update, it was to the minute the same update I had been given 96 mins ago, 47 mins. I told her I thought something was wrong and maybe I could get a new driver. She said something out of line to me, then hung up. I wasn't rude to her even after waiting 6 hours, why was she so rude to me? If calls are recorded, I hope you look into it.

Having previously had two (2) outstanding experiences at this location, I thought I'd use them for…read morenew tires. I used my Firestone account with my saved vehicle, to select tires and received a full "out-the-door" quote, including installation, taxes, and ALL fees, installed at my local shop. I reserved the tires, price and appointment, as directly offered. After booking, the store called and advised the price would be approximately $200 higher (roughly 20%) than the quoted out-the-door total; otherwise I would receive no warranty, etc.; despite the tires advertised with a 70K manufacturer limited warranty, and a 90-day limited satisfaction guarantee. I mentioned that I had reserved the tires at the locked price online, and was told that the prices online did not reflect the actual price at the location. I canceled the appointment, and the order. I contacted customer service, first via the online chat, which they push you to, to clarify if I had perhaps missed something; but the chat was not helpful, or intuitive. I then called the corporate 1-800 number to ask about the quoted out-the-door pricing online, versus a location not honoring the price. Long story short, while they were very polite (at every step) I was informed that I could not count on any location to honor the advertised Firestone pricing, and I'd be advised to contact local stores only from this point forward. It would be easy to try and point the finger at a single party, but I don't think that's fair. I think this demonstrated a serious systemic problem from the local level all the way to the corporate office(s).

I hit a curb in my Volkswagen ID4, cutting the sidewalk on one of my tires. Fortunately, I was in…read morefront of the Firestone Tire Center off North Gloster in Tupelo, MS. As it was Sunday, they were closed. I filled out my appointment request online & dropped my key fob in their drop box. At precisely 7 am, Andrew phoned me to let me know that they had my car in the shop & they would replace the tire today! Andrew was very polite & professional. I will forever use Firestone N. Gloster for all of my tire needs! A big thank you to Andrew & the crew at Firestone!

They were awesome! Super efficient and great prices. Will definitely be back. Waiting room was…read morecomfortable. Very easy going atmosphere. They didn't try to sell me anything extra which is rare.

I had a great experience here! They changed the spark plugs in my BMW and did it quick! They also…read morehave coupons on their website that I used which was a big plus! Receptionist was very friendly and knowledgeable about my vehicle. I will return next time I need something done.

They have moved to 837 N Eason Blvd, Tupelo, MS. I had a trailer repaired there today. In the old…read moreCustom Engineered Wheels location at 735 N Eason Blvd on Google Maps. Look for that and you will find them. Off I-22/HWY-78 exit 90 about a mile south on right on the curve past the Texaco. I had a 53' Dry Van roof repaired as well as a clearance light replaced. Good job, done quickly.