I've used Tom's several times in the last few years, and three (3) times in the last three (3)…read moremonths or so, for routine service, and vehicle upgrades, like struts, headlight assemblies, etc. Their labor prices are fair market, and they're one (1) of the few places that will install parts you supply, although they will not warranty parts you bring in (which is pretty standard). Also, in my experience they largely operate solely on a show-up, first come, first serve system. Outside of one (1) or two (2) particular services, they don't do appointments or booking ahead of time.

I have used Tom's Automotive for my car needs for years. I have many friends who have used Tom's…read moreAutomotive for decades. I noticed a few low scores in ratings. Following my reading of these reviews, I detected a similar observation. Tom's was NOT in the wrong. Frequently, when people have repair needs requiring repair experts attention, the infrequent customer might have no idea of how a repair shop functions. Yes, prices today are high for everything. I have found that Tom's service is impeccable. They have always informed me prior to repair, regarding work needed. My service requests have all been fulfilled to my complete knowledge & satisfaction. Tom's Automotive is my 1st choice in any repair needs!

I HIGHLY recommend them for any of your automotive needs!…read more As I was driving from work, I immediately heard a scraping sound and noticed some screws had come loose from under my vehicle. I was stranded on the side of the road and thought to myself the only option I had was to drive 5mph down the road to try to make it to Hyundai so it wouldn't drag on the road. As I was making my way back to Gloster Street, I happened to notice Byrd's Body Shop sign and thought maybe they could at least tape it up to where I could make it to Hyundai. So I pulled into the lot and was greeted with the warmest welcome! They did more than just try to help. They fixed me up with brand new screws and clips that had come loose from the last time my oil was changed when the mechanic hadn't tightened it enough. I did worry for a second because I noticed the "cash & checks only" sign, but they assured me it was no problem and sent me on my way. I will use them from now on!

They did an amazing job on my Hyundai Tucson! The office staff was helpful and the work was great!…read moreI can't tell that my SUV was ever damaged!

The quality of the work and service were both outstanding. I would highly recommend these folks!read more