It's a bummer to see all who have apparently had bad experiences, as I have had nothing but positive ones using Truly Nolen. For the most part I only require my quarterly services, but any time I have had issues with ants inside the home they have quickly fit me in to come eradicate them. AND I didn't have any ant issues inside all this summer after they provided inside service, which was previously a normal problem. Kyle does my quarterly services and goes above and beyond to provide great customer service every visit. He's great about communicating with me and always reaches out to see if there is anything else he can provide to keep me a happy customer! :) read more

I called this morning, looking for same day service for my dad's house as I'm visiting and found an ant infestation. After a lengthy process to get set up with Curtis, I was told that Brian would arrive between 11 AM and 1 PM. He never showed. When I called around 130, the service representative said she couldn't reach him and couldn't reach her manager either. I called Curtis back and was told he would call me as soon as he found out what was going on. I never got a call from him. I called back and was told that Brian just wasn't going to show. I needed the service today, as my father is disabled and wouldn't be able to show somebody around on Monday. They were not willing to discount my service or do anything to make up for the screwup. I ended up signing up for service with EcoGuard, where we will save $160, and had much friendlier service. read more

I wish to extend my sincere praise for your employee, David Arguelles. When performing our termite inspections, David is extremely thorough and attentive to detail. He treats our home as if it were his own. On several occasions we have witnessed his outstanding work performance. During a recent termite boost treatment David continued into the evening hours to complete the task. His incredible work ethic is greatly appreciated. David is personable, friendly and a pleasure to have around our home. Please commend David for his outstanding performance as he is a credit to you and the Nolen Company. Individuals like David are hard to come by, and I hope he continues to progress in his career with the Nolen Company. read more

Tech Brian listened to my concerns & helped me problem solve in real time . Once he left I felt like I had a plan to maintain the house.

My 7-year costly experience with Truly Nolen Termite Control Since 2017, we've paid Truly Nolen Pest Control Termites each year for termite inspection and preventative treatment. After recently obtaining termite inspections from two other companies, we discovered that 80 feet of facia and related roof boards around our entire house were termite-damaged. It cost us thousands to replace roof boards around our entire house that were termite-damaged while we had a contract with Truly Nolen Termite Control. I also had unhelpful conversations with the San Marcos Truly Nolen branch manager, David Luong over the years. In my interactions with him, Mr. Luong clearly puts the company first and the customer last. It doesn't matter how polite the Truly Nolen technicians are, if you make the mistake we made and believe that they will actually inspect the roof boards and they do not. Then you end up paying thousands for replacement and repair. In my experience, Truly Nolen is untrustworthy with annual termite inspection. Truly Nolen did not provide us with adequate inspection and preventative treatment during our annual inspections . Who knows what the technicians were even doing when they did an annual inspection of our home for termites since 2017? The thousands of dollars we have paid them since 2017 was TRULY a waste of money. Truly Nolen could improve by giving customers the truth about termite presence, because that's what we paid them for. For years. I do not recommend Truly Nolen Termite Control for any services. read more

Having been a loyal, satisfied customer since February 2023, and having received excellent pest control and customer service, we are now totally disappointed by the lack of any kind of service. Please note that we are on a monthly auto payment schedule, yet we are not receiving service for our money. As I write this review, I am waiting in vain for our Truly Nolen technician to show up. He or she is over one hour late, and probably won't show up. This is the third time we have been stood up after having scheduled our pest control service, but no one shows up, and no one notifies us that they're not coming. We hate wasting time in vain. What a disappointment! We are paying for service and receiving none. Meanwhile, the flying insects and little critters are enjoying their summer vacation. read more

We have been with Truly Nolan for over 5 years with only minor issues found (and treated) every year. This year, David came out and did our annual inspection and found extensive damage to the exterior of the house. Our initial bid for repairs was almost $9000! This kind of damage does not happen in one year, but is the result of their negligence and laziness during the inspection process. We contacted the Truly Nolen office to complain. They offered no explanation, so we demanded a refund of our annual preventative premium. That was three weeks ago and we are still waiting for our refund! Do not use Truly Nolen. They are incompetent! THEY ARE FIRED! read more

Highest praise to David Luong - the manager at Truly Nolan. I have had Truly Nolan for several years now and have always been pleased with their service. Recently, however, I did have a problem that I contacted David Luong about via email. He responded to my email with a phone call within minutes after I sent it. He listened carefully to what I had to say and then thoroughly took the time that was needed to investigate and resolve the problem. He contacted me today and is making things right for me in ways better than I could have expected. Words cannot express the gratitude I feel for David Long - for his excellence as a manager and for the incredibly fine individual he is. read more

We've subscribed to an annual rodent & pest removal plus deterrent plan, and couldn't be happier! Samuel and his team of experts have worked hard investigating our particular infestations, and "truly" know what they're doing. The crews are always punctual and extremely courteous and friendly, and their communications far exceeds our expectations! Thank you Truly Nolen of San Marcos! read more

Carlos came to our home for a termite inspection. He is very knowledgeable and able to explain the processes of exterminating - he discussed 3 different types. We signed on the spot as others we had out did NOT explain or inspect as did Carlos. Highly recommend read more

We have an office, and our tech, Tony, is awesome. He is there when we need him and we know he is just a call/text away. With an office and pests, it's important to have that relationship with your pest control guy. read more

I had inspections for rodent control from three pest management companies. Truly Nolen's technician (San Marco location) was the most knowledgeable. He found entry points that the other two technicians were aware of. The annual renewal fee is very reasonable as well. read more

We scheduled with them for termite inspection from 9am-11:30am window No one showed Extremely unprofessional.

If Yelp allowed a negative 10 review, that is what I would give Truly Nolan. These incompetents put us through incessant stress and wasted time two years ago, with their false promises but inability to find the location where mice were entering our attic. They tried THREE TIMES, each time promising that a different employee was really good and could find the mouse entrance. But none of their employees or managers could find the location the mice were entering. I gave up on TN and hired a company called "Catch 'Em Wildlife" who found the location and solved the problem immediately. I have told Truly Nolan over and over again for the past two years to REMOVE ME FROM THEIR MAILING LIST but they refuse to do so. Every time I call Truly Nolan with this same request, it takes ten minutes of hold time before a person answers. Just now the receptionist promised to transfer my call to Francisco's (Manager) voice mail. She said it would take 1-2 minutes. After 8 MINUTES waiting to be transferred to Francisco's voice mail, I finally hung up. Maybe this Yelp review will get someone's attention at Truly Nolan. I want to be removed from their mailing list FOREVER. I do not want to receive any mail from Truly Nolan ever again. Why is this rocket science? What is it going to take to get them to remove me from their mailing list??? read more

Scheduled a termite inspection for a home refinance on tuesday November 3 for friday November 5th at 0900, I left instructions for technician to call prior to arriving to receive the gate code to enter. On friday morning I received no phone call and the technician arrived at 0945, forty five minutes late and no courtesy call to contact customer to inform of late arrival. Someone dropped the ball on scheduling appointment or technician was late for reasons unknown. It was an inconvenience for the rest of my appointments for the day and I rescheduled with another company. If this is the professionalism you receive from the get go, it could possibly lead to other problems working with Truly Nolen, read more

Wow. I don't know how you can have a bad experience with these guys. They're genuinely nice and do a great job. We used them because our new home was previously covered by Truly Nolen and when we discovered termites they just warrantied the service even though we weren't the original owners. Other companies wanted to charge us an arm and a leg. Their manager (David) completely understood our situation and they've earned us as customers for their pest control too. read more

I haven't used this company but it would be my last choice after I became aware of the attitude of the employees they hire here. I was getting off the freeway behind one of their trucks in Rancho Bernardo and after the lanes separated into lanes going straight and turning, I moved into the right turn lane, while the Truly Nolen truck stayed in the middle lane. We hit a red light and waited, and as soon as the light turned green, the truck, started merging right into the front of my car to get in the right turn lane. I honked and the whole time I was honking, he still kept merging, trying to cut me off. I was able to pass him, and make my upcoming left hand turn. As he passed me, he stopped to roll down his window and flip me off. Then he went to the next block and sped through a family neighborhood so he could get in front of me again. I hope this person doesn't continue to drive around representing Truly Nolen because he's certainly a huge liability. read more

If your not going to show up for your scheduled appointment, a phone call or text would be nice!

We had an appointment scheduled for a window between 930 and 11:30 AM today (Saturday). At 12:30 we still had not seen or heard from anyone for our appointment. I called the office & they indicated they could not reach the inspector who was supposed to have been at our house, but wanted to reschedule the appointment. It was totally unprofessional for them to "no show" without even contacting us. We did not reschedule the appointment and will be going elsewhere. read more

Very disappointed Technician didn't show up twice when he was supposed to Never called to say he wasn't coming read more

I previously posted a really good review. Unfortunately, my experience for the last several months has not been good. Since our primary "technician" left, we have seen several different people, and the problem still exists (mice in the attic and garage). We moved to this house in the summer of 2019. I called Truly Nolen the first week in November, because we were hearing skittering sounds in the attic. Different people came to place/remove traps and do "exclusion" (find where mice are getting in and block the area with metal screens). It seemed to settle down after March, but then started up again. Anthony, a senior person at the company, came out last week and saw evidence of mice in the attic, but no mice caught in traps. Because this has been going on for so long (11 MONTHS), he said he would check with the office about coming out with another technician, Andy, who apparently usually services this area, to try to figure out how they are STILL getting in. I sympathize with the company for all the turnover in employees. But I can't even express the frustration (and sleep deprivation) I feel after 11 months of interrupted sleep and the disquieting knowledge that rodents are running around in the attic. I am honestly worried. Apparently, mice/rats in the attic become a big problem in the cooler months, when they try to find a warm, cozy place to live when it's cold or rainy outside. If our attic is already a frat house for partying rodents, I shudder to think of what next months will be like. I honestly don't know what the problem is, but Truly Nolen specializes in mice (just look at their cars and trucks). It is so frustrating to still have activity in the attic and garage 11 MONTHS LATER. I hope to be able to update this with a good review. I am committed to sharing good news/praise, as well as negative information. read more

Very disappointed. First, it's so hard to talk to someone on the phone. You have to wait at least ten minutes, before they connect you to someone. Then we scheduled an appointment for termite inspection with a two hour window. On the day of appointment, no one showed up!!! Wasted my whole morning waiting for the inspector. Extremely disappointed. Will use someone else. read more

Up-date ... The San Antonio division of Truly Nolen has deteriorated since our last comment. Now they're requesting additional $$ to our "paid-in-advance annual contract" with them! Now,since we posted our earlier comment on Yelp, we getting "past due notices" and phone calls requesting payment!!! Hhmmm!!! We have never asked them to provide any additional service from what our annual contract covered! First of all ... let's get the facts straight! We pay all of our bills on time ... including a prepaid annual contract for four (4) quarterly services by Truly Nolen ... we've always honor every contract/agreement we enter into ... and always are willing to listen when a service provider tries to explain a discrepancy in our contract vs services rendered. To keep things short and accurate: We liked Truly Nolen in Albuquerque, NM, and initially in San Antonio, TX ... until their previous service representative retired. Since than, it's been all down-hill as to service, and now as to claims for $$$ for services not rendered. read more

The company scheduled an inspection and no one showed up. When I called to ask where they were they told me they could not get ahold of the technician & they never showed and they never called to apologize or reschedule or anything. I called the next day and they said well now it's going to be a week.. thanks a lot for not helping me and doing your job read more

The people are nice but when it comes to appointments think cable company. Whatever time they say, you are going to wait all day. Everyone you deal with with have no idea about your service, contract, price. It's up to you to tell them because they don't talk. Even if you have a signed contract and fixed price, they will change it when they feel and ad hundreds. The only way to clear it up is by calling the one staff member who can't be reached so it will take a few days... If they call you back. read more

DO NOT USE THIS COMPANY. The initial service rep came out and did a quick bait and switch on me. Promising one thing and never delivering. They were supposed to be getting rid of yellow jackets in my shrubs, come to find out they never did. I asked for a letter confirming cancellation of the Termite Service and was told they don't normally do that but will email me one. Still waiting. Not dependable nor trustworthy. Too many other companies out there, if you go with this one, BEWARE. read more

BEWARE!! This company is a scam. They will sign you up under false pretenses and try to get you to pay $300 if you cancel. The sales person tricked me into believing that I could cancel at "any time". After observing their application of pesticide, I realize I could do the same thing for a lot less. I was very dissatisfied for a service at $40 a month. Nothing special about this company. I called their customer service number, and the receptionist refused to allow me to cancel. She said I had to pay approximately $330, if I wanted to cancel. After I requested the documentation and paperwork, I was surprised to find out that the electronic device that I signed to me to sign me up, was nothing like the documentation that was emailed to me. I have called, I have emailed them and these people refuse to help me. I plan on fighting this Company by reporting them to the Better Business Bureau and taking them to court, if I have to. You have been warned!! read more

5 stars for Carlos who came out to inspect our property for termites today! Can't say enough good things - super knowledgeable, thorough, and professional. We got a curtesy call about 30 min out and once here, we never felt like he was rushed. He took his time and went above and beyond our expectations - and he answered all our questions. Thanks Carlos! read more

BUYER BEWARE... I've been with Truly Nolan for over a decade. Yes, over 10 years. This past month, they told us our contract was over and if we wanted to renew, we had to pay $200 in addition to the $40 a month we we were already paying. How on earth does the price of pest control increase $200 to come spray our house one 4 times a year? I'm sorry to any of you whom they have also pulled this stunt with. They lost a customer of over 10 years. Anyone with business acumen knows the loyal clients are the ones you actually try and keep, not increase the cost of service by 100%. read more

Very professional annual inspection (transferred guarantee from home seller) and information from inspector Jordan. We know that Truly Nolen took care of last year's termites as home inspector saw lots of dead ones in the attic and couldn't believe there was no damage. (Probably a new infestation within a year or 2). Jordan recommended some spot retreatment areas as it was not clear if the recent roof replacement was the cause of what he saw (most likely). I appreciated his preventative approach (such as recommeding patching a wallboard hole we didn't even know was there to prevent rodent access), and no sales pressure to other preventative measures. As this home and neighborhood has had active termite infestations I will be happy to continue with this company. Joel, the tech doing the retreatment, confirmed our appt the night before and again with a call the day of the appt when he was on his way. Impressed with the San Marcos location customer service! read more

If I could give negative stars, I would. First- 5 stars for the Truly Nolen employees that come out and perform the service. These hard working guys carry they company, supporting management and their ineptness. It's management and Jesse that get a negative star. Here's what happened. We called to cancel our service last year as we were ramping down operations. We called twice- in May and June. While I was away from the office for a while, Truly Nolen CONTINUED to send their service guys. When I returned I noticed the signed Nolen service slips in my accountant's inbox. I called to understand how this happened and they IMMEDIATELY blamed us. They blamed my workers for signing the work ticket....thus accepting the service. I explained to Jesse at Truly Nolen that every one of our line workers isn't briefed on which vendors are providing services and that it's a reasonable response, from our workers, to sign a work ticket from someone they physically see doing work in the building- they didn't know we'd cancelled the service. When I explained all of this to Jesse he agreed and also agreed to take off all of the charges- about $180. The charges were never removed and now they have sent the matter to collections! I just got off the phone with Jesse who either has a really bad case of amnesia or is lying. He claims we never talked. BULLS***, Jesse. And you know it. Jesse, as a business owner I will make sure my friends who own restaurants, bars, commercial bakeries, warehouses, etc. will all learn of my experience with you and review their service plans with you. Don't walk...RUN away from this company! read more

Wow...awful experience. To put it bluntly, they took our money and ran. We paid $500 for the annual service, and were promised visits until our mouse problem was resolved and then regular follow up from there. They came for 30 mins and set traps, plugged some holes, and said they would come back but never did. I called Steve FOUR TIMES over the course of two weeks to follow up, left messages, and he didn't even pick up the phone or return my calls until the fourth time, after I had tried to reach him for two weeks. It's now been almost four weeks and nothing. Steve promised us our money back and said he would call back in a few hours after speaking with management, but it's been 36 hours and still no follow up. DO NOT use Truly Nolen. I had really hoped to have a good experience with them and Steve seems like a nice guy, but he is / they are responsive when he's trying to get your business and then fails to answer calls or texts for weeks, and the team has just disappeared. Am reporting to BBB. read more

I can't say how disappointed I am with Truley Nolan. I actually wrote a review on Yelp last week and do not see it so here I go again. First, they do not take care of the spiders and ants I do have. Second, I called them out and they consistently get the time or date of visit wrong. Thirdly, they call me to get my credit card # for auto pay which they screwed up twice now and are charging me the late fee. When I called to complain to a manager, non was available to speak. I left a message that was never returned, asked for a service that was never scheduled.... then I wrote the Yelp review. Then a personal responded to me via email saying they were sorry and would correct the errors asap. No one ever called me AGAIN. BAD COMPANY, end your service and move on... read more

Truly Nolan Pest Control of San Marcos and their inspector L.B. are the poorest excuse for a Pest Control Co. in the entire County of San Diego. My Buyer has a written report stating that the home they were purchasing had an attic infested with rats and needed a min. of $8970 to eradicate the rats in the attic, plus an additional cost for fumigation which was $1000 over 2 other bids. 2 other Pest Companies also inspected the home and could NOT find one rat, mouse or dropping in the attic any where. Truly Nolan and their inspector are a travesty to this industry. read more

Was using this company for many months, after covid hit service turned terrible. They claimed a pest control person had visited my house to provide service and they never did because I never saw them on my Ring cameras. They even said that the pest control person rang the door bell and someone denied them service they were offering. AGAIN, I have ring cameras installed and never got the notifications. After I told them what happen, they sent me to collections for not wanting to pay them for services they never provided. STAY AWAY FROM THIS COMPANY. read more

Update from my last update. I gave Jocelyn my CC to charge my start up fee too and then my bank card for monthly 39.00 and she took out start of fee out on my ATM card and ended up over drafting me. After my contract is up leaving this company. read more

Very disappointed in TN. My appointment was scheduled and when no one showed up in the 2 hour time frame I called and was told the inspector I was assigned didn't work there. why no advance notification of this beyond me? read more

We have been using this office of Truly Nolan for our ongoing maintenance pest control for several years now. They are always courteous, professional, and prompt - including the people who call us on the phone and the techs that come out to our house. We haven't had any pest issues at all, and whenever something crops up, they take care of it right away. Special shout out to Anthony Beard, who regularly services our home. He is efficient and always has a smile on his face. Thanks for the great service, guys and gals! read more

Jerae Finch did a terrific job with explaining what he was doing, and how it would benefit the property. He did great with the treatment, and we thank him for his work! read more

Go for it we highly recommend Anthony he is fastidious right to the end he make sure that everything is done he's always on time and he's absolutely spotlessly clean read more