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Trunk Space Storage

3.7 (3 reviews)
Open • 7:00 am - 7:00 pm
Updated 2 months ago

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2 months ago

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10 months ago

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9 months ago

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Public Storage

Public Storage

(58 reviews)

Sawtelle

This has been the worst experience I've ever had with a storage company. Our unit has flooded…read moremultiple times, and while we were offered a different unit, it was only at our own expense. It is moist and mildewed in my unit and smells when you get off the elevator. Then in February, we were robbed, and we just found out TODAY 7/19/ 2025--months later--when we discovered a brand-new Public Storage lock on our unit. We reported that our key no longer worked, only to be told our UNIT had been broken into. Shockingly, they had video footage of the robbery. Even worse--they never contacted us and failed to file a police report, despite knowing that several units, including ours, were hit. We were told someone allegedly rented a unit just to get the gate code and access other units. The contract they make you sign conveniently removes all liability on their end, while prices keep increasing--I'm now paying nearly $500 a month. Their only solution? "Call the insurance company." Absolutely unacceptable. At this point, I'm questioning whether this is an inside job. Beware of this company.

I have been on the hunt all week for a very specific storage unit size with no luck--until…read moreyesterday morning when one finally became available. I didn't waste a minute and headed straight over to check it out. That's when I met John, and let me just say: he's the reason this review is getting five stars. From the moment I walked in, John was welcoming, patient, and incredibly helpful. He took the time to answer all my (many) questions, showed me the space, and even offered smart, practical advice on how to move in efficiently. His level of customer service honestly blew me away. To be completely honest, I've never had high expectations when it came to Public Storage--past experiences at other locations were less than stellar. But John completely flipped the script for me. I actually had two other reservations at competing storage companies that I fully planned to visit, but after meeting John and seeing the Cotner location, I canceled them on the spot. That's how good the experience was. If it were my business, I'd consider John a top asset. Someone give this man a raise--he's setting the gold standard for customer service.

Extra Space Storage - Office

Extra Space Storage

(61 reviews)

I don't think there are any storage places that aren't at least 20% Scam. This place is only about…read morea 19% scam, but my stuff was secure and it was helpful to have it there because they run a tight ship, and don't let the local riffraff in. Even though I had a lock from another extra space they made me buy a new lock. So whatever the price they quote you - you have to add on a bunch of other things so unlike the airlines and hotels they don't have any rules in this industry of Self Storage. The price you start with will not be the price you finish with and it was quite an extreme jump and I think they get you because that first month everyone thinks you're getting their stuff out and no one does. So to pay 300 bucks for a small closet was ridiculous because I am prettier I could have gotten an entire bedroom in LA for $600 complete with kitchen and bathroom privileges.

December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking…read morefrom the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their unethical bait and switch tactics. Not "good" Mormons who run this Utah corp! The front office will deliberately contradict your 20 page contract and you will pay $$$. I need a good personal injury / property negligence lawyer. Google " Extra Space storage class action lawsuits." There are many. They are Corporate abusers of consumers. These assholes don't deserve your business; you will regret storing here. Guaranteed.

Extra Space Storage

Extra Space Storage

(85 reviews)

I had a frustrating experience at this location today…read more According to the hours listed on the app, the gate, and the office door, the facility closes at 7:00 PM on weekdays. I arrived today (Wednesday) at around 6:47 PM, thinking I was still within the posted hours. I only needed to quickly purchase a box and access my storage for a few small items I even mentioned I would be in and out. However, the employee on duty a white male, late 40s, who rides a motorcycle and was handling closing told me they were already closed and that access ends at 6:45 PM. He refused to allow me access to my storage unit. The only thing he did allow was for me to purchase a box, and even then, I was told I could only pay with a debit card because the registers were already closed. If access actually ends at 6:45 PM, then the hours should reflect that everywhere (app, gate, and office door). It's frustrating and misleading for customers to show up within posted hours and be denied access. I understand people want to wrap up their workday, but consistency matters. I'm hoping this gets addressed so other customers don't run into the same issue.

Horrible.They keep raising the price 50o% and you either move the staff to smaller unit forcing…read moreyou to pay $29.99. Again. These people are not very fair and they hire a new guy that kept me waiting for more one hour to give me the lock.Them the door was not able to shut down and George keep accusing us to have breaking the door and we didn't open the door when we came in.Horrible experiences.George try to fix it but didnt try hard enough.if it wasn't because my worker fixed the door i would have to move to another until after spending 2 hours moving from one unit to the next.Very stressful situation dealing with George. A very pleasant experience dealing with Terry and Eric.

Trunk Space Storage - selfstorage - Updated May 2026

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