Patrick was very helpful making sure the interior was well cleaned. I should have asked for a…read morefragrance of "new car" but I forgot.

I was able to get in with only a few days on a weekend. My truck looks really nice I had the…read moreinterior detailed. Next time I'll ask for less of a shiny clean, but it looks great. Five stars I'll be back.

Service was quick. Everyone was polite. It's also kinda cool to see Seaweed, the two macaws. I also…read moreliked the hand-dry finish. My truck had 21" tires (295/40 R21) and it could t go thru their wash. They told me the tires were too wide for the conveyers (or track system.) That was a bummer. Other than that, I have been here a couple times without a bad experience.

My husband and I are long time customers of Mermaid in Madison, WI on Grand Canyon Dr. Wanted to…read morelet you know how much we enjoy the beautiful updated features in and outside of building. The staff from John, Juan, the gentleman at counter, Mouse and everyone are friendly, professional and they get the job done. Way to go Mermaid! Keep up the good work. Mr. & Mrs. JH Madison, WI.

Car looks good... rear floor mats not as good as expected, snd they weren't even that bad. I…read moredon't care for the new flow... I liked getting out at the other end and just waiting for my car.. too much traffic at the end when all the cars are moving through. And $43 seems a little much.. it's not a detailing.

This was my first and last experience here. The staff I interacted with were friendly, which I…read moreappreciated, but unfortunately the actual service was very disappointing. I selected the lemon scent, but there was no scent at all. I also paid for the Titanium wash with my mats cleaned, and while the mats were sprayed down, the inside of my car honestly looked worse when I left. There was still dust on the screen, mystery food on the passenger door, a gray film on the rearview mirror that I had to wipe off just to see clearly, and the steering wheel was so dirty that I had to stop and buy cleaning wipes. I called afterward to let them know what happened, but nothing was done to fix it, which made the experience even more frustrating. I expected at least a basic wipe-down, especially with the package I paid for. Instead, I left with new dirt, some dog hair, and an interior that felt dirtier than when I arrived. Very underwhelming experience.

Spent almost 30 for their high end wash. Worst job I've ever had on car. Some scratches on door,…read morehardly dried at all. I asked for a towel for inside of car which would have been another $2. We were staying at hotel close by is reason I used this one. Wish I would have taken the drive for a better wash with vacuum and drying towels at lower cost.

Unbelievably bad. I bought their best package because I went there with a considerably dirty…read morecar...and left with one as well. there was mud on doors, spilled drink on back seat, badly vacuumed carpet, smeary windshield. very lazy, inattentive job. I spent an hour and a half cleaning it afterwards. they also left wet spray on seat for me to sit in. Since changing from Octopus, I have tried about 6 times. Always bad.

Very grateful to these folks who went out of their way to search, find and text me a receipt for…read moregas that I purchased, two days earlier. If I had not got that receipt as proof of gas purchase, Avis Car rental at Dane County Airport would have fraudulently charged me $60 for gas on a car that had been returned with a full tank.

Pretty fine as far as gas station/convenience store, these guys are pretty good. Friendly, clean,…read moreand convenient. There's really not much more that I could ask for.

I called the same day and they received my car and when I picked it up I was impressed because it…read morewas as clean as when I bought it at the dealer

I have had the worst experience ever! I asked them to remove the minor scratches with no coloring…read moreand major scratches with coloring. however, they just carelessly brushed all over my car and now it looks way worse (see the pictures with scratches and unbuffed brushing on top). Instead of removing the scratches, they put a ton of color on the rusty parts of my car, which I haven't asked for. I wanted to remove the rust carefully and then put a mild color. definitely didn't want to carelessly add colors on top of the rust. If you want your car to look worse than when you check in with them, go there!

Being new to town I needed to find a mechanic to work on my 15 year old SUV that in my previous…read moretown I only took to the dealer (too lazy to find someone else so I paid the high prices). After asking friends and neighbors with no luck I turned to Yelp and saw the great reviews for Monona Motors. I had seen this place dozens of times on walks and bike rides - it is just a mile away so I thought I would give them a try. It is a tiny place so it is hard to get into but I was not in a rush - two weeks out was OK. Greg and the guys were really friendly and straightforward in helping to figure out what was wrong. They only fixed what was wrong and did so in a cost effective way. They also discovered a very rusted out part that needed replacing in order to replace a rocker arm (I saw the old one - wow I am lucky it didn't fall apart). They tried getting the part from Nissan but due to pandemic supply chain issues it was not available but they found one from the South on Ebay for a quarter of the price of new. It was in great shape (no salt used down there). I like their initiative in trying Ebay for the part. I brought the car back for this additional work. It was done quickly and for the price quoted. So far so good with both the brake job and the front end work - and I am sure I saved a ton of $ going to these guys. I am glad I found them on Yelp!

I've been going to Monona Motors for over 30 years and trust them completely to do quality work…read morewith repairs and maintenance including the Honda and Subaru vehicles I currently drive.

I am a Triton member. I probably wash my truck 3-4 times a week. I love this place, everyone is…read morevery friendly. Stacey at the counter is great!!!

Horrible. $38 later and I need to clean my car. This was my second visit and first time was…read moresimilar but I brushed it off to maybe just a bad day.