I would not recommend unless you want to throw money away. They raised my rent after three months…read moreand then another eighty dollars after six months. There are better options nearby.

I was led to this facility via a 3rd party advertisement. The flash sale offered a great price on…read more10x20. The next morning Jamie from facility contacted me, commenting on the great price and encouraged me to stop in to take a look. Super clean unit. The location is convenient. I asked her if the flash sale was bait/switch and she gave me helpful background information. A few dates later, after shopping around, I attempted to complete the reservation online. Because there were glitches, I talked with Rhonda from corporate who tried multiple solutions. Finally, she realized the glitch was due to 3rd party site. She suggested I go in person to complete paperwork. I wasn't even mad about the errand because she had put so much effort into problem-solving for me. When I went to facility to complete transaction, I dealt with Andrew. He was super professional and determined to help me get the originally quoted price in spite of the glitch. He figured out a work-around and even "compensated" me for the online hassles. After dealing with three different employees w customer-service mindset in 2025, I had no choice but to write a review. It's a rarity post-COVID for 3 employees to go over and above!

Staff is great to work with! Very helpful! Good people…read more Site is clean and access is easy!

DO NOT RENT FROM THIS PLACE. Lila this manager is the worse manager ever. I rent from Stor it at 2…read morelocations. One for my trailer and that location is amazing. The manager is so nice and will do anything to help. Then I rent at Ten Mile 2 location, it is absolutely horrible. Rent is due on the 1st you get a grace period until the 14th and then late fee is applied on the 15th. They will lock you out of your unit if not paid by the 15th. When you call and speak to Lila she is dumb as a box of rocks. She can not give you a date when you will be locked out. Is it on the 15th of the month if rent is not paid, is it 30 days late, is it 60 days late, what is it? She the manager cannot answer this question. How does a person running this facility not know the answer. Her response is you need to refer to the contract, ridiculous! I agree with other reviews the customer service is horrible at this location. GO TO A DIFFERENT STOR IT. TEN MILE 2 LOCATION IS HORRIBLE.

Great place with wonderful people. They have always been so friendly and they have great prices on…read moreunits.

I gave them a great review at first. They are having major communication issues. I rented a unit…read morefor less than a month and got the unit emptied and swept out. They just sent me a past due notice. Waiting to hear if they clean up the mess.

This is the easiest move we have every had. The movers…read moretexted me and said they were in town earlier than expected and that if we'd like they would come get started. It was great The movers were very professional and friendly. They got a 3 bedroom house and a huge workshop packed up in no time. They were amazing to watch. I WOULD HIGHLY RECOMMEND VALLEY CUSTOM MOVING TO ANYONE THAT NEEDS TO MOVE. They moved us from California to Idaho IF YOU NEED TO MOVE, THIS IS THE ONLY COMPANY I WOULD USE.

These men were awesome movers. They were experienced and showed they knew what they were doing…read more Both on the pickup side and delivery side. There were two sets of men packing the truck and on the end unpacking. I was a little worried about that but, it turned out that everything was great. Both sets of men were friendly and did what I asked as far as packing and unpacking.

Classic bait and switch tactic…read more Do not trust this facility! Rates increase on average 5% every few months, which is outrageous being how they are already very expensive

The whole facility is very clean, organized, and in good condition. The Store Manager was also very…read morekind and accommodating.

My mom needed to move her stuff from a storage facility to our daughter's garage. The 10 ft truck…read moreand dolly I ordered online was easy and hassle free. When I arrived at the location on Franklin, can't miss it, Michael who was managing the front desk area was personable and genuine. He was dressed professionally and we joked about my last name especially since it was the same as the day that I was picking up. He went through all the details and I what I liked the most was highlighting all the important details like the QR code for roadside assistance, how much to fill up for gas and when to return it. I got the keys and matched the ID number on the keys to the back of the truck. It was very cleaned and the A/C worked like a Polar Bear's dream. We got a couple of bins Friday night and then the bulk of the moving the following day. We closed out the storage space at the space facility, dropped off the rest of the bins, put some gas in the truck and retuned back to the facility. The team upon the return were efficient and genuine. I was shown what the total was going to be and was immediately emailed with a receipt. Overall, the experience was great, hassle free and fair-priced. Thanks U-Haul Team.

When I booked my installation app on the 28th for the 30 at the Overland location, all was good…read moreuntil the 30th around 1012 I missed a call saying it was double booked. It took 3 or 4 calls to get the same person at the U-Haul location on the phone. I opted to get it done at a different (1030 W Franklin) location. I was told I'd be transferred and then hung up on. I had to call back to get details. I called to make sure and was told i could show up at 11 or 1130 if wanted. I show up at 1145, but the installer is at lunch. He didn't bring my vehicle into work on it until 1220. The staff was very friendly, and I was even given a discount for the weight and the issues. For some reason, they only have one installer and he didn't seem to care that he went to lunch and didn't tell anyone anything and just didn't show up until I'm guessing someone contacted him. I appreciate everyone at the Overland U-Haul except for the dude that's apparently the only one that does installs and I'll definitely be the last time that I go that route. Quite beyond not worth it. Also, he zip tied the wiring closest to the connector onto my tow hitch, so there's absolutely no room to pull the connector anywhere so now I have to look under and see how much slack there is if any and cut the zip tie so that there's at least some give. This dude has apparently been doing installs for like 25 years yet he zip ties the wiring so that the connector is basically touching the tow hitch. The only way I could be less happy with the outcome of this is if the installation didn't happen and I had to reschedule again. Again, Amanda, Abigale and Damien and the other gentleman that works there were awesome. Just not the installer. I really hope that he either get spoken to or reprimanded or even fired so that nothing like this happens to someone else.