Erika is great, very professional and efficient. Thank you! Will definitely come back should I…read moreneed additional storage units.

Wow, what a horrible way to treat your clients. I rented a 10x12 unit with the original rent for…read more$126.99 and out of the blue, after 3 months, I received a notice that they were raising my rent by over 20% starting in December to 152.99!! This is ridiculous and warrants a 1 star review as well as an explaination.

I want to give zero stars but it doesn't let me. I left on the 2nd of January and in order to get…read moreinto my unit they changed me $160 and didn't pro rate me my money back and are keeping it. I'm leaving this storage because in a years time the jacked up the price $60. If I can save anybody from making a horrible mistake. Find a place that is based out of the state of Idaho, this company isn't for here. This company will steal your money. I hope this review will save someone from a huge headache. They over charge for their units, I found one twice the size and half the price and if you can don't get caught up in the scam of them asking you to give them a review when you get a unit.

If I could rate them less I would. Don't be even 10 days late or you can't afford to get your stuff…read moreback

I just spoke with Wyatt, who informed me that I no longer have access to my $80,000 fifth wheel…read moreoutside of your standard business hours. When I originally parked my unit there four years ago, the company managing the facility at the time allowed customers to call and have their gate code authorized for late access if needed. Apparently this is now the third company to take over management of these units, and at no point were tenants properly notified of these changes. My rent has increased, policies have changed, management companies have changed, and I was never formally notified of any of it. I currently work out of state from 5am-5pm Monday through Friday, making after-hours access essential. Wyatt informed me that your company "does not allow that," despite the fact that this was part of the arrangement when I signed my original agreement. He also refused to provide any corporate contact information and instead suggested that if I was "kind enough" to leave my information, someone might eventually contact me back. To be clear, I am paying to store an $80,000 trailer that I effectively no longer have reasonable access to. That is unacceptable. At this point, this situation is beginning to sound less like customer service and more like grounds for legal action. I expect to be contacted by management or corporate promptly regarding: Access to my unit outside standard business hours Written notice of policy changes Notification regarding management/company changes Clarification on why existing tenant agreements are no longer being honored I would strongly prefer to resolve this professionally, but I will absolutely explore legal remedies if necessary. Wyatt's customer service skills are lacking at best. I am angry and up set but trust me when I say. That trailer is only used for company use. To house armed professionals in their pursuit to help investigate, locate and rescue human trafficked women. So now we have to delay life saving services. that's grounds for legal action.

Stay away from StorageMart they will give you a rate increase after 4 months while they advertise…read morethe same size unit for less than my original price. 10x20 unit was $124.99 then they raised my rate to $151.99 while it's currently being advertised for $116. When you call you get an attitude that if ya don't like the price move but they remind ya how hard it is to move. Guess what my outside RV spot has never been raised, why? Because it's one item and you can move right away if they raise the rate. StorageMart will give you the typical excuse of market demand while they rent to a new customer for 25% less.

Stay away from StorageMart they will give you a rate increase after 4 months while they advertise…read morethe same size unit for less than my original price. 10x20 unit was $124.99 then they raised my rate to $151.99 while it's currently being advertised for $116. When you call you get an attitude that if ya don't like the price move but they remind ya how hard it is to move. Guess what my outside RV spot has never been raised, why? Because it's one item and you can move right away if they raise the rate. StorageMart will give you the typical excuse of market demand while they rent to a new customer for 25% less.

Don't rent these! They start low with a notice to have the right to increase......I am thinking…read moreinflation, 10-20 dollars........nope they doubled it. They would not accept debit card, made me go get a money order. We had to call corporate to complain. I gave proper notice to vacate, and they still charged my account.

It seems fine at the beginning, but read your contract and plan. The unit goes up in price very…read morefrequently. You can start out at a price seems reasonable say $130 before 2 years almost $300. Also plan your move out at the end of the month, no prorating.... Oh except for move in.

I'm not one to write reviews, but for this place, I'm making an exception. The location itself is…read moreclean and has a nice layout. The office manager, Dennis, is kind and helpful. On move-in he took me to my unit and even cleaned out some of the accumulated leaves and dirt. The problem isn't with the location or the people working there, but the corporation running the location. Dennis was very upfront in telling me that that corporate will increase the rent within a few months for no other reason than why not. Additionally, the agreement doesn't protect you from these rate increases so you're stuck with it unless you move out. We were also told that in order to have 24/7 access, it would be an additional $20/month and if, for whatever excuse corporate came up with, they decide you're doing things they don't approve of, they'll revoke the access without notice. And the insurance they provide for your unit is EXPENSIVE! Overall, I was not impressed and ended our lease with them very quickly.

We are retired seniors and this is our 6th home move. It is not our first rodeo in selling a home…read moreand moving. Originally as we were moving out of state, we tried one of the national moving companies which we will never do again. As everything is only done over the phone. They wanted half of the quote money up front, did not even have half of our belongings listed and the CU (cubic units) was short, about 1,000 cu. Plus, other issues we will not mention. We felt they lacked proper communication and dealings were not professional from our standpoint. My husband contacted "VALLEY CUSTOM MOVERS" from Nampa, ID and we cannot say enough great things about them. Corey is one of the owners. came to our home and physically walked through and listed everything with us. He listened, answered all our questions and always personally returned all our calls after were gave him the job. Yes, their quote was right on, matched everything we wanted moved and the quote was a very great price for what we needed. His crew did complete packing, loading and storing all belongings in their warehouse until we have a new home out of state. On our job we had 1 owner & 5 crew members and each one of them were very efficient in what they were doing. They each knew what needed to be done. The packing of our home (1,900+ sq ft) home was completed in about 5 hours. The next day it only took them about 2 hours + to load 2 trucks and take our belongings to their warehouse. My husband was thrilled with their professionalism, quality of work and how they each asked questions. To be sure that what was being moved would go into the trucks and items that needed to be left. They are like a one shop move with the same crew packing, loading, storing and delivering our belongings to our new home and setting up all our furniture. They all get an A+ rating from us from Tara in the office to Corey and the other owners and all their crew.

If you moving to Idaho from CA read this. We received several quotes. Most were large…read moreVan lines that take multiple moves to fill a truck. Some even charge for shuttle service between where the storage is set to the final move destination. Valley moving brought two trucks from ID to CA. It was only our move. The guys communicated well. Our move had two moves one from the storage unit and then to our apartment. The move was extremely smooth. Not a single issue and nothing was broken. The crew was amazing. Josh and Corey the owners were also great to work with. 5 stars across the board

Wow, first time using this business...but it won't be the last...this company is awesome! I only…read moreordered up a yard of decorative rock but I was treated like I a frequent, large order customer. Everyone was happy to answer questions and delivery occurred, as promised, early the next day. Prices were good and delivery was reasonable. Absolutely fantastic customer service! Highly recommend Roots...I know I'll be back the next time I'm in need of decorative rock or bark.

Great service! Easy service! Great product! This is our third trip! Very quality product!read more