AWFUL, AWFUL, AWFUL! My 89 year old mother hired Hospice of Palm Beach County (Trustbridge) to provide her with end of life care and they were NOT there for her! It took them 13 hours to provide a crisis care nurse and my Mother died and suffered prior to their arrival. When the nurse arrived, she said "is he dead"? She stood in the corner of the room for over 10 minutes, doing nothing and saying nothing. Finally, she washed her hands, went over to my Mother (she not he) and pronounced her dead. It was awful. My mom did suffer, and Hospice of PBC did not provide the pain free and dignified passing that they had been hired for and promised. read more

Both of my parents were cared for by Hospice of West Palm Beach. Our family has nothing but the highest praise for this organization. They treated our parents with dignity and gentle, loving care. When they passed, the Hospice Thrift Store came and took everything with no questions asked. The two guys who did the loading of the truck were so polite and respectful. This is an A+ organization. read more

Trustbridge hospice in Delray Medical Center is awful. The physician didn't properly medicate my mom and didn't offer any decent food. I wouldn't recommend this hospice to anyone. read more

God awful place. My 97 year old mother was transported to the facility last night. NO ONE CALLED ME. I was told I would be called when my mother arrived. She arrived 10 pm. I did not receive a call in the morning either. I had to call them. Prior to being placed into the Trustbridge facility, I was given misinformation by three of their employees. Romi, Laureen, and Jacob all told me that I would be able to visit my mom every day between the hours of 3 and 6 pm. That was wrong. We are limited to looking through the window to my mom's room from the outside. Ridiculous!!! My mother is covid positive. All 3 employees knew my mother was covid positive and going to the covid ward. They assured me also that I would be able to be with her at her final moments. This is not true. She will die alone with no family members with her. Visiting her will not make her any more ill. She is dying. She already has covid so there is no threat of her getting it. I can't go into her room but the chaplain, a non-family member, wearing only a mask has access to my mother's room. Don't ever let a family member go to this place. I have had experiences with other hospice organizations and have had nothing but rave revues for them. Trustbridge is horrible. They should not be in the end-of-life business. I wish I could give them -5 star rating. one star is too high. read more

I just lost my father who was 95 years old. As usual, his decline happened after numerous falls. For 5 weeks, he went from hospital to rehab, back to hospital, back to rehab, back to the hospital. It was at that point, I reached out to Trustbridge Hospice. Eileen who coordinated the consultation at JFK hospital was great. She was patient, empathetic and ensured all my questions were answered. He was approved and I was extremely fortunate that he was accepted at Delray Medical Center. Thank you Eileen. When I went to visit him the next day, I knew I made the right decision. Dad was cleaned up, he was tucked in nicely with sheets and blankets, pillows under his arm to make him feel comfortable. He looked at peace. Rose the nurse was sweet and kind. Lizbeth the chaplain was wonderful too. Not only was she there for Dad, she was there for me. Gave me good advice and listened to my stories. Dad passed the following morning. I am so grateful that he was at peace under the supervision of a wonderful organization for his final days. I am a firm believer of hospice. They were wonderful with my Mom as well. I know when my day comes, I will ensure they take me under their wings. Thank you Trustbridge. read more

ZERO stars. My Mom recently passed away at a facility in Pompano Beach Florida. Trustbridge was engaged as hospice provider. Their services were non existent after the initial assessment. No one came for days, and no one came that last day. The "hospice nurse" who only arrived an hour before Mom died, spent all of her ten minute stay (yes, only ten minutes) complaining about how short staffed they were, complaining that JKV was hard to find, she was lost. Then, she siad it was "too late" to do anything for Mom and that there were no crisis care nurses available until the next day anyway. The Trustbridge service to my Mom and to me, was a disgrace. The "nurse" was not compassionate or professional, talking loudly on her speaker phone and pointing out it was too late to help or ease her passing, saying "her" meaning my Mom. I could go on and on, suffice to say, ZERO stars, in fact, minus stars. read more

Horrible experience! I had not seen my 96 year old mother with Alzheimer's for over 6 months. It was suggested I put her on hospice since her health was deteriorating. I was promised I would be able to visit my mom and be with her when she passed which I wanted more than anything. During the 3 weeks she was under care by Trust Bridge, I received 1 call from the chaplain, who said he could not visit her; 1 call from a social worker, and 1 call from a doctor. The several calls I received from nurses who evaluated her were never good and I was told she was only eating 25%. I asked everyone I spoke to if I could visit her and was told no because she was not placed on crises care. A nurse from the facility where she was living called me last Sunday night to say she was not doing well and she was calling a hospice nurse. A hospice nurse called me back saying my mom had a fever, her blood pressure was low and she was put on oxygen. I asked if I could come be with her and I was told no because she was not on crises care. How could that not be a crises? The nurse told me she may call me later that night or the next day. My mom passed early the next morning alone, and I could not be with her. I learned other hospice companies allowed family members to visit their loved ones for over a week where my mom lived. Trust Bridge took away my last chance to see my mom and was not there for her. I was told they were short staffed over the weekend which makes me think that is why she was not put on crises care because they didn't have the staff to stay with her which is what they are supposed to do. I'm so heart broken over how they ignored my mom and me and took away my last chance to see my mom and hold her hand while she passed. Holly read more

My family had such a wonderful experience with hospice, that I felt the need to write a review so others may also use their services at the time of need. I felt very lucky that when my stepdad was diagnosed with pancreatic cancer we signed on with hospice right away. The main reason was for my mom. She felt her life was turned upside down and did not know what to do and how she was going to carry on. It turned out to be the most amazing situation for all involved. From the equipment that was delivered to their home, to the medicines being organized for them, and of course the nurses and nurse assistants, we could never have made it without them. They developed a routine that worked for the whole house. When things got bad at the end, they recogonized the signs and helped my mom with the different phases of dying. They respected my stepdad, and let him be where he wanted to be; in his own home. We are forever grateful to the angels that came from this organization. read more

My mother recently passed after being diagnosed with terminal cancer in October, 2015. Upon the diagnosis, the doctor suggested that I reach out to Hospice as soon as possible. It took me a few days to mentally prepare myself, but finally made the call. I am so glad that I did. This group of professionals is truly God sent; Angels on earth! From the admissions person, Amy to all of the supporting folks, to include Ernestine, Inez and the staff at the Gerstenberg Center, all were beyond caring. In fact, they became family throughout that difficult time. The loving care continues as I utilize their bereavement services to deal with the loss. Thank you Hospice of Palm Beach County / Trustbridge for all that you have done and continue to do! read more

5300 East Avenue (Gerstenberg Hospice Center) is only one hospice site of Hospice of Palm Beach County. At least 2 and probably all 3 reviews at right refer to other sites. Here is a current review of the Gerstenberg Center: Everyone we met (last week) was caring, attentive, and friendly including the nurse who came to us before mom was moved to talk to us about their hospice care, and the aides, nurses, and doctor who cared for our mom. When needed, they displayed much appreciated urgency and treated our questions, our mother, and her death with kindness, warmth and compassion. Everyone gave our questions and concerns careful attention and a caring response...including security guards and cafeteria staff. All rooms are private and relatively homey room (wicker furniture). Don't pay attention to scuff marks or the need for updating. The space is clean and the staff superb. The room included both a recliner and a sofa/bed. The sofa/bed made it so much easier for one of us to spend the night with my mom. There is a small refrigerator. The grounds of this stand alone facility are very nice, with an attractive atrium w/ plants and a large sun roof which allows for hours of sunlight each day all year round, and a lake. There is a large, comfortable room for patients and visitors, with a computer. Also a small room with refrigerator, coffee machine and microwave. The cafeteria food was not bad too. They have 2 lovely rituals for the family after a patient has died. My mom was only in this hospice for a day, but as one of my sisters said afterwards, she'd like to be in this hospice when it's her time. read more

My father recently passed away at the Hospice and Palliative Care unit at Gardens Hospital on Burns Road, which is affiliated with Hospice of Palm Beach County. My family and I were overwhelmed by the loving care provided to my father and our entire family during his 5 days in the unit. From the initial consult through dad's peaceful passing, the doctor, nurses, and caregivers were gentle with dad and respectful of his needs, as well as those of his grieving family. They took the time to explain the dying process to us so that we would not be scared or confused by what we were seeing, they ensured dad was comfortable, and they grieved with our family. I just cannot say enough about their care and kindness. Liz, Jerry, Hilma, Yawneke, Judy, Jay, Dr. Klapper, and the entire staff were truly a blessing to dad and our family. My dad was the greatest man I know; I am so grateful he received the care and peace he deserved. read more

My family had such a wonderful experience with hospice, that I felt the need to write a review so others may also use their services at the time of need. I felt very lucky that when my husband was diagnosed with pancreatic cancer we signed on with hospice right away. The main reason was for my husband, but I think they helped me just as much. I felt my life was turned upside down and did not know what to do and how I was going to carry on. It turned out to be the most amazing situation for all involved. From the equipment that was delivered to our home, to the medicines being organized for him, and of course the nurses and nurse assistants, we could never have made it without them. They developed a routine that worked for the whole house. When things got bad at the end, they recogonized the signs and helped me with the different phases of dying. They respected my husband, and let him be where he wanted to be; in his own home. We are forever grateful to the angels that came from this organization read more

Five years ago grandma told us she did not like hospice after what she saw happen to her good friend/ neighbor. They took her neighbor who just had digestive issues (the man was old, but living life) and drugged him so much and stopped IV and food and he was dead in three days. So, she made it clear she did not want hospice at her door. So, when she ill, we were duped because hospice said they do "other things" to help out. Once inside, they took my grandmother's life and we all saw it happen. It happened so systematically and fast that we did not realize what was happening until it was too late. She died flopping all around from no liquids and food and way too much morphine for the "pain" they said she was in (that no one else saw). We were horrified and they told us over and over before this happened "prepare for her to die tonight- her lungs will liquify and dissolve in the next few hours" - we all rushed down and she was fine (did not have a lung issue). This "crisis" team was called in and that was it- they work very hard on getting the person to die within the 3 to 5 day time slot. After all, they have more patients to move on to. Of course every person dies in hospice- if you stop having food and water (you can't live without water) and you are so drugged up you can't speak or cry out- well, it does not take rocket science to figure out the end result. Oddly, it keeps happening because we are all so stressed out about what to do with a loved one as the medical community (doctors) write patients off now and send them into hospice, so there is no paid for medical care without hospice. I was only prompted to do this review because they did it again to my other grandmother this past week. I have only experience with this Hospice. But, I now have watched how they work and I KNOW they are a set up designed to raise a bunch of money, and send people in with a job to do and do not get in the way. This past week they said they could not give my grandmother water as she was dying of cancer. The ONLY thing she had the energy to ask for was water. I asked them to give it to her in small trickles and she lady (Sue was her name) refused. She said she could die earlier from aspiration pneumonia. So I asked Sue why if Hospice says she only has roughly 24 hours more to live are we concerned about the possible development of pneumonia if she probably won't live long enough to develop it? She said she could live longer and I said not without fluids and not with all the drugs you are giving her. I asked if Hospice job is to comfort- why is she sitting there on an IPHONE totally ignoring a poor woman begging for water. She outright refused and was so rude I was totally amazed. She told me that she has a job to do and let her do it. I said, well, that is pretty clear what your job is. Do not let this happen to your loved one. It is just a few weeks of your life- stay with them and protect them. Insist that IV is given so they are not secretly dying from hospice methods and not the actual illness or disease. A few weeks before my grandmother passed, hospice tried to come in giving the old 3 to 5 day predication, but we stopped them from doping her up and had to get a little strong about it. So, grandma went on to have life and sip champaign and have family gatherings (and yes, she was standing on her own- though needed help around home and def. was coming towards life ending)- and if Hospice had been allowed to do what they wanted- she would have died much sooner. From my observations of this hospice on three people, if you have no one around- you are a gonner. If you have some people there and they can get you to do what they want- your a gonner. But, if you fight them and tell them how it is going to be- you can give your family member real dignity. But, in the end (once the "crisis" team" is called in) they are the ones (like Sue) who are like little dr. K's and they stop at nothing to get the job done. True comfort care would be IV and water if wanted and stop all this "future" fear nonsense (you should read their politically written response to the question that is all over the internet on why they deny water) - all this "well, the patient could get swollen feet from it etc." - REALLY? A person is crying out for water and your worried they might get edema in a few days when they are already dead. Or, is the problem that hospice knows that the real reason they are dying is lack of water and they have more houses to visit so as they say... "bring the bottom up"... let it happen faster (she was going to die anyway). Very scary and I would demand change in this organization and expose them for what they are.... systematic so-called euthanasia. Now, to be fair- if they did their job nicely and for true comfort- it would be a good thing to have around. Most people never notice the IV gone and just assume the family member died because they were ill (which we all know they would have eventually), but this is diff. BEWARE read more

I should have known by the strong sales pitch I was given in the first meeting with them. I was unsure if hospice care was what I wanted but the assured me that hospice has changed and now it just comforts them as they die or "continue to live" they said. I was fooled. This is not how it is. In the first meeting which is actually a sales meeting they wanted my signature to sign up so bad that they were contradicting themselves to convince me to sign. They assured me that the care would make my mothers life so much better. I ended up hiring them. But please know, they have one goal and that is "End of Life". My mother was on strong antidepressant drugs that required being weaned over many weeks if she was to be removed off of them. They made the decision to take her off of them abruptly without ever consulting me. I found out by investigating why my mother was doing so much worse. That's when I found out they had abruptly stopped her drugs. This alone would throw anyone into a horrible downspin. She was miserable and in a much worse state than before. I was furious. When I cancelled their service they tried to tell me that dying people don't feel things like other people. What??... They also apologized that they hadn't communicated to me because the hospice nurse was away and it was the holidays. What??....I did my best to bring my mother back to the happy state she had been previous to the drug removal. It was too much for her to fully recover from in her delicate state. I strongly believe removing her from those drugs made her decline so much faster and made her last days miserable. I would never recommend this company to anyone who loves and cares that their loved one's final moments are peaceful and happy. I believe this company is big business and will say almost anything to be hired. Please please beware. The care they provided was far from peaceful and I was not included in the most critical parts of her care. I will always regret that I put my sweet mom in their care. This hurt my mother in her last days and it has hurt my "peace of mind" about her death forever. read more